arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2603.09012cs.HC
收藏

谁想被AI nag?:探究 agreeableness 对老年人感知基于LLM的语音助手解释的影响

"Who wants to be nagged by AI?": Investigating the Effects of Agreeableness on Older Adults' Perception of LLM-Based Voice Assistants' Explanations

Georgia Institute of Technology(佐治亚理工学院);Northeastern University(东北大学)

Niharika Mathur, Hasibur Rahman, Smit Desai

AI总结:

研究探讨了agreeableness对老年人感知基于LLM的语音助手解释的影响,发现高 agreeableness 助手在日常场景中更受信任,但在紧急情况下清晰度更重要,且可接受的老年人更严厉惩罚低 agreeableness 助手。

摘要:

基于LLM的语音助手(VAs)越来越多地支持在地养老的老年人,但助手的 agreeableness 如何塑造解释感知仍鲜有研究。我们进行了一项研究(N=70),探讨VA的 agreeableness 如何影响老年人在日常和紧急家庭场景中的解释感知。高 agreeableness 助手被感知为更可信赖、富有同理心和受欢迎,但在紧急情况下,清晰度胜过温暖,这些好处减弱。agreeableness 并未影响感知的智能,这表明社交语气和能力是可分离的维度。实时环境解释优于基于历史的解释,并且可接受的老年人更严厉地惩罚低 agreeableness 助手。这些发现表明,需要超越单一尺寸的AI解释性方法,同时平衡个性、情境和受众。

英文摘要:

LLM-based voice assistants (VAs) increasingly support older adults aging in place, yet how an assistant's agreeableness shapes explanation perception remains underexplored. We conducted a study(N=70) examining how VA agreeableness influences older adults' perceptions of explanations across routine and emergency home scenarios. High-agreeableness assistants were perceived as more trustworthy, empathetic, and likable, but these benefits diminished in emergencies where clarity outweighed warmth. Agreeableness did not affect perceived intelligence, suggesting social tone and competence are separable dimensions. Real-time environmental explanations outperformed history-based ones, and agreeable older adults penalized low-agreeableness assistants more strongly. These findings show the need to move beyond a one-size-fits-all approach to AI explainability, while balancing personality, context, and audience.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

↑