AI 中文总结
本研究针对挪威老年人使用数字服务的障碍，分析294名55至90岁参与者的反馈，发现四类可访问性张力，指出仅靠合规无法实现实际可访问性，提出需转向更适配老年人的可访问性方法。
AI 中文摘要
挪威是全球数字化程度最高的国家之一，获取基本服务越来越依赖数字系统。尽管公共和私营部门都依法要求信息通信技术（ICT）采用通用设计，但确保老年人的认知可访问性不止于技术合规。我们分析了294名55至90岁参与者的反馈，以研究他们使用数字服务时遇到的障碍。研究结果确定了四类张力：导航张力、语义张力、程序张力和时间张力，这些张力揭示了可访问性障碍如何因服务设计、系统假设与老年人能力之间的不匹配而产生。这些张力共同表明，基于清单的合规并不一定能转化为使用强制性或近乎强制性数字服务时的实际可访问性。我们讨论了需要超越最低限度合规框架，转向能更好支持老年人独立参与数字社会的可访问性方法。
英文摘要
Norway is among the most digitalized countries in the world, where access to essential services increasingly depends on digital systems. Although universal design of ICT is legally required across public and private sectors, ensuring cognitive accessibility for older adults involves more than technical compliance. We analyzed responses from 294 participants aged 55 to 90 to examine the barriers they encounter when using digital services. Our findings identify four tensions, namely navigational, semantic, procedural, and temporal, which reveal how accessibility barriers emerge through misalignments between service design, system assumptions, and older adults' capabilities. Together, these tensions show that checklist-based compliance does not necessarily translate into lived accessibility when engaging with mandatory or near-mandatory digital services. We discuss the need to move beyond minimum compliance frameworks toward accessibility approaches that better support older adults' independent participation in digital society.
Comments7 pages
