提高老年人自助服务亭的可用性：使用隐私分区和椅子的效果
Enhancing the Usability of Self-service Kiosks for Older Adults: Effects of Using Privacy Partitions and Chairs
摘要：
本研究的目的是评估可能的物理设计功能的自助服务亭（SSK），侧面和背面的分区和椅子，在一个典型的SSK任务的老年用户的工作量和任务性能的影响。该研究比较了八种物理SSK设计方案，年轻和老年参与者使用每种物理设计方案执行菜单订购任务。年长的参与者在不同的设计方案中表现出很大的差异，这表明物理设计特征的影响更大。特别是，坐着在多个方面显着减少了任务完成时间和工作量，包括时间压力和挫折感。此外，使用任何一方或回分区降低了平均评级的精神需求和努力。该研究建议放置椅子和两侧或背部的隔板，以增强老年人的用户体验。使用拟议的物理设计建议将大大有助于他们更有效地使用SSK。
英文摘要：
This study aimed to evaluate the effects of possible physical design features of self-service kiosks (SSK), side and back partitions and chairs, on workload and task performance of older users during a typical SSK task. The study comparatively evaluated eight physical SSK design alternatives, and younger and older participants performed a menu ordering task using each physical design alternative. Older participants showed a large variation in task performance across the design alternatives indicating stronger impacts of the physical design features. In particular, sitting significantly reduced task completion time and workload in multiple dimensions, including time pressure and frustration. In addition, the use of either side or back partitions reduced mean ratings of mental demand and effort. The study suggests placing chairs and either side or back partitions to enhance older adults' user experience. The use of the proposed physical design recommendations would greatly help them use SSK more effectively.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
