arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2409.08449cs.HC
收藏

超越功能性:面向老年人福祉的语音用户界面协同设计

Beyond Functionality: Co-Designing Voice User Interfaces for Older Adults' Well-being

Xinhui Hu, Smit Desai, Morgan Lundy, Jessie Chin

AI总结:

针对当前语音用户界面设计过度重功能、忽视老年人心理与社交需求的问题,研究通过共情协同设计方法发掘非功能性需求,为面向老年人福祉的VUIs设计提供参考。

摘要:

全球人口正快速老龄化,亟需能够促进健康老龄化的技术。语音用户界面(Voice User Interfaces, VUIs)依托自然语言交互,因易用性为老年人提供了颇具前景的解决方案。然而当前的设计实践往往过度强调功能性,忽视了老年人复杂的诉求、心理健康及社会联结。为填补这一空白,我们采用共情设计方法,与20名老年人开展了协同设计会议。半数参与者参与了涉及健康信息学习的探测性任务,另一半则聚焦于运动相关的探测性任务。该方法让参与者参与协作活动,以在设计早期发掘非功能性需求。结果表明,当被鼓励在社会情境中分享需求时,老年人展现出一系列感官、审美、享乐及社交层面的偏好,更重要的是还提出了VUIs的具体角色设定。这些洞见明确了上述因素在VUIs设计中的相对重要性。

英文摘要:

The global population is rapidly aging, necessitating technologies that promote healthy aging. Voice User Interfaces (VUIs), leveraging natural language interaction, offer a promising solution for older adults due to their ease of use. However, current design practices often overemphasize functionality, neglecting older adults' complex aspirations, psychological well-being, and social connectedness. To address this gap, we conducted co-design sessions with 20 older adults employing an empathic design approach. Half of the participants interacted with a probe involving health information learning, while the others focused on a probe related to exercise. This method engaged participants in collaborative activities to uncover non-functional requirements early in the design process. Results indicate that when encouraged to share their needs within a social context, older adults revealed a range of sensory, aesthetic, hedonic, and social preferences and, more importantly, the specific personas of VUIs. These insights inform the relative importance of these factors in VUI design.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

↑