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arXiv 2202.12915cs.HCcs.SE
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设计可信的用户界面

Designing Trustworthy User Interfaces

Valentin Zieglmeier, Antonia Maria Lehene

摘要:

界面设计直接影响软件的可信度。从而影响用户使用工具的意图。然而,以前对用户信任的研究并没有全面地解决用户界面设计问题。我们缺乏对界面可信度的理解(1),以及提高可信度的可行措施(2)。我们通过解决这两个差距来为此做出贡献。在系统的文献回顾的基础上,我们对用户信任理论进行了全面的综述,并对影响用户界面可信度的因素进行了分类。然后,我们得出具体的措施,以解决这些因素在界面设计。我们使用结果来创建概念接口的证明。在初步的评估中,我们比较了一个变量,旨在引起信任,旨在减少it.Our结果表明,我们所采用的措施可以有效地促进用户的信任。

英文摘要:

Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an understanding of what makes interfaces trustworthy (1), as well as actionable measures to improve trustworthiness (2). We contribute to this by addressing both gaps. Based on a systematic literature review, we give a thorough overview over the theory on user trust and provide a taxonomy of factors influencing user interface trustworthiness. Then, we derive concrete measures to address these factors in interface design. We use the results to create a proof of concept interface. In a preliminary evaluation, we compare a variant designed to elicit trust with one designed to reduce it. Our results show that the measures we apply can be effective in fostering trust in users.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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