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arXiv 2005.01322cs.HC
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构建主动语音助理:何时以及如何(不)交互

Building Proactive Voice Assistants: When and How (not) to Interact

O. Miksik, I. Munasinghe, J. Asensio-Cubero, S. Reddy Bethi, S-T. Huang, S. Zylfo, X. Liu, T. Nica, A. Mitrocsak, S. Mezza, R. Beard, R. Shi, R. Ng, P. Mediano,… 展开作者

O. Miksik, I. Munasinghe, J. Asensio-Cubero, S. Reddy Bethi, S-T. Huang, S. Zylfo, X. Liu, T. Nica, A. Mitrocsak, S. Mezza, R. Beard, R. Shi, R. Ng, P. Mediano, Z. Fountas, S-H. Lee, J. Medvesek, H. Zhuang, Y. Rogers, P. Swietojanski

摘要:

语音助手最近取得了巨大的商业成功。然而,这些设备的当前一代通常仅能够进行反应性交互。换句话说,交互必须由用户发起,这在一定程度上限制了它们的可用性和用户体验。我们建议,下一代此类设备应该能够在正确的时间以正确的方式主动提供正确的信息,而无需用户提示。然而,实现这一点并不简单,因为它可能会打断用户正在做的事情,导致它分散注意力甚至令人讨厌。此外,它可能无意中向第三方透露敏感/私人信息。在本报告中,我们讨论了开发主动启动的交互的挑战,并提出了一个框架,当它是适当的设备进行干预。为了验证我们的设计假设,我们首先描述了我们如何构建一个功能原型,其次是一项用户研究,该研究旨在评估用户在主动语音助理存在时的反应和反映。本预印本总结了截至2018年秋季的状态、想法和主动设备的进展。

英文摘要:

Voice assistants have recently achieved remarkable commercial success. However, the current generation of these devices is typically capable of only reactive interactions. In other words, interactions have to be initiated by the user, which somewhat limits their usability and user experience. We propose, that the next generation of such devices should be able to proactively provide the right information in the right way at the right time, without being prompted by the user. However, achieving this is not straightforward, since there is the danger it could interrupt what the user is doing too much, resulting in it being distracting or even annoying. Furthermore, it could unwittingly, reveal sensitive/private information to third parties. In this report, we discuss the challenges of developing proactively initiated interactions, and suggest a framework for when it is appropriate for the device to intervene. To validate our design assumptions, we describe firstly, how we built a functioning prototype and secondly, a user study that was conducted to assess users' reactions and reflections when in the presence of a proactive voice assistant. This pre-print summarises the state, ideas and progress towards a proactive device as of autumn 2018.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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