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arXiv 2301.08091cs.HC
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法律义务和道德最佳实践:为语音助理提供有意义的口头同意

Legal Obligation and Ethical Best Practice: Towards Meaningful Verbal Consent for Voice Assistants

William Seymour, Mark Cote, Jose Such

摘要:

为了改善用户体验,Alexa现在允许用户通过语音同意数据共享,而不是将他们引导到配套的智能手机应用程序。虽然语音助理(VA)的口头同意机制可以提高可用性,但它们也可能破坏知情同意的核心原则。我们与来自学术界、工业界和公共部门的专家进行了一项德尔菲研究,探讨自愿性协议中口头同意的要求。候选要求来自文献,法规和研究伦理指南,参与者根据其与同意过程的相关性,平台的可操作性和最终用户的可用性进行评级,并随着研究的进展讨论他们的推理。我们强调了专家之间达成一致的关键领域,为监管机构,技能开发人员和VA平台制定有意义的口头同意机制提出了建议。关键主题包括根据用户选择退出的能力来处理权限,最大限度地减少同意决定,并确保平台遵循既定的同意原则。

英文摘要:

To improve user experience, Alexa now allows users to consent to data sharing via voice rather than directing them to the companion smartphone app. While verbal consent mechanisms for voice assistants (VAs) can increase usability, they can also undermine principles core to informed consent. We conducted a Delphi study with experts from academia, industry, and the public sector on requirements for verbal consent in VAs. Candidate requirements were drawn from the literature, regulations, and research ethics guidelines that participants rated based on their relevance to the consent process, actionability by platforms, and usability by end-users, discussing their reasoning as the study progressed. We highlight key areas of (dis)agreement between experts, deriving recommendations for regulators, skill developers, and VA platforms towards crafting meaningful verbal consent mechanisms. Key themes include approaching permissions according to the user's ability to opt-out, minimising consent decisions, and ensuring platforms follow established consent principles.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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