医疗保健语音AI助手：影响信任与使用意愿的因素
Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to Use
AI总结：
本研究基于300名用户的调查构建结构模型，发现功能因素、安全隐私风险和个人技术立场显著影响用户对医疗保健语音AI助手的信任与采用，并揭示了其与通用语音助手的信任差异。
摘要：
Alexa、Google Assistant和Siri等AI助手正在进入医疗保健领域，为用户访问不同的医疗保健服务提供了一种便捷方式。信任是医疗保健服务被采纳的关键因素，但影响用户对用于医疗保健的语音助手信任的因素尚未得到充分探索，且这一专业领域引入了额外要求。本研究探讨了不同功能因素、个人因素和风险因素对医疗保健语音AI助手（HVAs）信任与采用的影响，基于对300名语音助手用户的调查，构建了一个偏最小二乘结构模型。我们的结果表明，对HVAs的信任可以由功能因素（有用性、内容可信度、相对于医疗保健专业人员的服务质量）以及安全性、隐私风险和个人对技术的立场显著解释。我们还讨论了HVAs与通用语音助手在信任方面的差异，以及HVAs独有的启示。
英文摘要：
AI assistants such as Alexa, Google Assistant, and Siri, are making their way into the healthcare sector, offering a convenient way for users to access different healthcare services. Trust is a vital factor in the uptake of healthcare services, but the factors affecting trust in voice assistants used for healthcare are under-explored and this specialist domain introduces additional requirements. This study explores the effects of different functional, personal, and risk factors on trust in and adoption of healthcare voice AI assistants (HVAs), generating a partial least squares structural model from a survey of 300 voice assistant users. Our results indicate that trust in HVAs can be significantly explained by functional factors (usefulness, content credibility, quality of service relative to a healthcare professional), together with security, and privacy risks and personal stance in technology. We also discuss differences in terms of trust between HVAs and general-purpose voice assistants as well as implications that are unique to HVAs.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
