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arXiv 2403.01609cs.HC
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“用户体验3.0(UX 3.0)”范式框架:面向人本AI系统的用户体验设计

A "User Experience 3.0 (UX 3.0)" Paradigm Framework: User Experience Design for Human-Centered AI Systems

Wei Xu

AI总结:

针对现有UX范式难以适配人本AI系统开发的问题,本文提出面向智能时代的“UX 3.0”范式框架及对应方法论,涵盖四类新兴体验,为相关UX实践与研究提供方法支撑。

摘要:

人本人工智能(human-centered artificial intelligence, HCAI)设计方法是智能时代的用户中心设计(user-centered design, UCD)版本,其被提出以解决AI技术带来的潜在负面问题;其中特别提及用户体验设计(user experience design, UXD),用于推动人本AI系统的设计与开发。过去三十年间,用户体验(user experience, UX)实践可按技术平台、用户需求、设计理念、生态系统、范围、侧重点与方法论划分为三个阶段。UX实践正朝着智能时代演进,但现有UX范式主要面向非智能系统,缺乏系统性方法来支撑人本AI产品与系统设计开发中的UX工作。智能时代对UX范式提出了新的要求。本文提出了面向智能时代UX实践的“UX 3.0”范式框架及对应的UX方法论。“UX 3.0”范式框架涵盖智能时代的四类新兴体验:基于生态系统的体验、赋能创新的体验、AI赋能的体验以及基于人机AI交互的体验,每一类都促使我们从设计理念、范围、侧重点和方法论层面优化当前的UX实践。我们认为“UX 3.0”范式有助于完善现有UX实践,为人本AI系统开发中的UX研究与应用提供方法论支撑。最后,本文对“UX 3.0”范式的落地实施的未来工作进行了展望。

英文摘要:

The human-centered artificial intelligence (HCAI) design approach, the user-centered design (UCD) version in the intelligence era, has been promoted to address potential negative issues caused by AI technology; user experience design (UXD) is specifically called out to facilitate the design and development of human-centered AI systems. Over the last three decades, user experience (UX) practice can be divided into three stages in terms of technology platform, user needs, design philosophy, ecosystem, scope, focus, and methodology of UX practice. UX practice is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to address UX for designing and developing human-centered AI products and systems. The intelligence era has put forward new demands on the UX paradigm. This paper proposes a "UX 3.0" paradigm framework and the corresponding UX methodology for UX practice in the intelligence era. The "UX 3.0" paradigm framework includes four categories of emerging experiences in the intelligence era: ecosystem-based experience, innovation-enabled experience, AI-enabled experience, and human-AI interaction-based experience, each compelling us to enhance current UX practice in terms of design philosophy, scope, focus, and methodology. We believe that the "UX 3.0" paradigm helps enhance existing UX practice and provides methodological support for the research and applications of UX in developing human-centered AI systems. Finally, this paper looks forward to future work implementing the "UX 3.0" paradigm.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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