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arXiv 2602.17864cs.HC
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探索主动生成式AI代理在时间敏感的协作问题解决任务中的影响

Exploring The Impact Of Proactive Generative AI Agent Roles In Time-Sensitive Collaborative Problem-Solving Tasks

Virginia Tech(弗吉尼亚理工大学);Honda Research Institute(本田研究院)

Anirban Mukhopadhyay, Kevin Salubre, Hifza Javed, Shashank Mehrotra, Kumar Akash

AI总结:

本研究探讨了主动生成式AI代理在时间敏感协作问题解决任务中的影响,发现同伴代理在提供提示和记忆支持时有帮助,但也可能干扰流畅性并增加工作量,而引导代理则提供轻量支架但影响有限。

摘要:

在时间压力下进行协作问题解决是常见但困难的,因为团队必须快速生成想法、协调行动并跟踪进展。生成式AI提供了新的帮助机会,但我们对主动代理如何影响实时、同地团队合作动态了解甚少。我们研究了数字逃脱室中两种主动支持形式:一个提供摘要和小组结构的引导代理,以及一个提出想法并回答查询的同伴代理。在24名参与者进行的内组研究中,我们比较了无AI、同伴和引导三种条件下的小组表现和过程。结果表明,同伴代理偶尔通过提供及时提示和记忆支持增强了问题解决;然而,它也破坏了流畅性,增加了工作量,并造成了过度依赖。相比之下,引导代理提供了轻量的支架,但对结果影响有限。我们基于研究结果提供了主动生成式AI代理的设计考虑。

英文摘要:

Collaborative problem-solving under time pressure is common but difficult, as teams must generate ideas quickly, coordinate actions, and track progress. Generative AI offers new opportunities to assist, but we know little about how proactive agents affect the dynamics of real-time, co-located teamwork. We studied two forms of proactive support in digital escape rooms: a facilitator agent that offered summaries and group structures, and a peer agent that proposed ideas and answered queries. In a within-subjects study with 24 participants, we compared group performance and processes across three conditions: no AI, peer, and facilitator. Results show that the peer agent occasionally enhanced problem-solving by offering timely hints and memory support; however, it also disrupted flow, increased workload, and created over-reliance. In comparison, the facilitator agent provided light scaffolding but had a limited impact on outcomes. We provide design considerations for proactive generative AI agents based on our findings.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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