发表机构
Google Research; Google DeepMind（谷歌研究院; 谷歌DeepMind）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过实地定性调查，揭示企业AI“队友”部署引发的人机协作边界变动，提出保留人类能动性的研究、设计与组织议程。
AI 中文摘要
企业人工智能正从单用户、反应式工具向主动、多用户的“队友”转变，但我们对这一转变的实证理解仍然有限。本文对一家大型科技公司中跨多个团队部署的持久、主动式人工智能代理“队友”进行了实地定性研究。研究结果揭示了人机工作场所的边界正在积极变动，并在以下方面引发崩溃与协商：1）人类协作工作流程的隐性规则；2）这一新非人类行动者的关系边界；以及3）信任与人类能动性的重新分配。我们利用这些早期的微观协商作为信号，制定新的研究、设计与组织议程，旨在有意识地保留人类在与非人类组织行动者共享的工作场所中的能动性。
英文摘要
Enterprise AI is transitioning from single-user, reactive tools toward proactive, multi-user 'teammates,' but our empirical understanding of this transition is limited. In this paper, we present an in-situ qualitative study of a persistent, proactive AI agent 'teammate' deployed across multiple teams in a large technology company. Our findings reveal the boundaries of the human-agent workplace are actively in flux, triggering breakdowns and negotiations across: 1) tacit rules of collaborative human workflows, 2) the relational boundaries of this new non-human actor, and 3) the redistribution of trust and human agency. We use these early micro-negotiations as signals to chart a new research, design, and organizational agenda that intentionally preserves human agency in a workplace shared with non-human organizational actors.
