The popularity of e-commerce platforms continues to grow. Being able to understand, and predict customer behavior is essential for customizing the user experience through personalized result presentations, recommendations, and special offers. Previous work has considered a broad range of prediction models as well as features inferred from clickstream data to record session characteristics, and features inferred from user data to record customer characteristics. So far, most previous work in the area of purchase prediction has focused on known customers, largely ignoring anonymous sessions, i.e., sessions initiated by a non-logged-in or unrecognized customer. However, in the de-identified data from a large European e-commerce platform available to us, more than 50% of the sessions start as anonymous sessions. In this paper, we focus on purchase prediction for both anonymous and identified sessions on an e-commerce platform. We start with a descriptive analysis of purchase vs. non-purchase sessions. This analysis informs the definition of a feature-based model for purchase prediction for anonymous sessions and identified sessions; our models consider a range of session-based features for anonymous sessions, such as the channel type, the number of visited pages, and the device type. For identified user sessions, our analysis points to customer history data as a valuable discriminator between purchase and non-purchase sessions. Based on our analysis, we build two types of predictors: (1) a predictor for anonymous that beats a production-ready predictor by over 17.54% F1; and (2) a predictor for identified customers that uses session data as well as customer history and achieves an F1 of 96.20%. Finally, we discuss the broader practical implications of our findings.
Different from shopping at retail stores, consumers on e-commerce platforms usually cannot touch or try products before purchasing, which means that they have to make decisions when they are uncertain about the outcome (e.g., satisfaction level) of purchasing a product. To study people's preferences, economics researchers have proposed the hypothesis of Expected Utility (EU) that models the subject value associated with an individual's choice as the statistical expectations of that individual's valuations of the outcomes of this choice. Despite its success in studies of game theory and decisio…
In web search, mutual influences between documents have been studied from the perspective of search result diversification. But the methods in web search is not directly applicable to e-commerce search because of their differences. And little research has been done on the mutual influences between items in e-commerce search. We propose a global optimization framework for mutual influence aware ranking in e-commerce search. Our framework directly optimizes the Gross Merchandise Volume (GMV) for ranking, and decomposes ranking into two tasks. The first task is mutual influence aware purchase pro…
This paper proposes a number of explicit and implicit ratings in product recommendation system for Business-to-customer e-commerce purposes. The system recommends the products to a new user. It depends on the purchase pattern of previous users whose purchase pattern is close to that of a user who asks for a recommendation. The system is based on weighted cosine similarity measure to find out the closest user profile among the profiles of all users in database. It also implements Association rule mining rule in recommending the products. Also, this product recommendation system takes into consi…
Tooso Labs（Tooso实验室）；University of Antwerp（安特卫普大学）；Queen Mary University（伦敦玛丽女王大学）
Knowing if a user is a buyer vs window shopper solely based on clickstream data is of crucial importance for ecommerce platforms seeking to implement real-time accurate NBA (next best action) policies. However, due to the low frequency of conversion events and the noisiness of browsing data, classifying user sessions is very challenging. In this paper, we address the clickstream classification problem in the fashion industry and present three major contributions to the burgeoning field of AI in fashion: first, we collected, normalized and prepared a novel dataset of live shopping sessions from…
The rapid growth of e-commerce has made people accustomed to shopping online. Before making purchases on e-commerce websites, most consumers tend to rely on rating scores and review information to make purchase decisions. With this information, they can infer the quality of products to reduce the risk of purchase. Specifically, items with high rating scores and good reviews tend to be less risky, while items with low rating scores and bad reviews might be risky to purchase. On the other hand, the purchase behaviors will also be influenced by consumers' tolerance of risks, known as the risk att…
Most of the existing recommender systems assume that user's visiting history can be constantly recorded. However, in recent online services, the user identification may be usually unknown and only limited online user behaviors can be used. It is of great importance to model the temporal online user behaviors and conduct recommendation for the anonymous users. In this paper, we propose a list-wise deep neural network based architecture to model the limited user behaviors within each session. To train the model efficiently, we first design a session embedding method to pre-train a session repres…
Product search is one of the most popular methods for people to discover and purchase products on e-commerce websites. Because personal preferences often have an important influence on the purchase decision of each customer, it is intuitive that personalization should be beneficial for product search engines. While synthetic experiments from previous studies show that purchase histories are useful for identifying the individual intent of each product search session, the effect of personalization on product search in practice, however, remains mostly unknown. In this paper, we formulate the pro…
The 2021 SIGIR workshop on eCommerce is hosting the Coveo Data Challenge for "In-session prediction for purchase intent and recommendations". The challenge addresses the growing need for reliable predictions within the boundaries of a shopping session, as customer intentions can be different depending on the occasion. The need for efficient procedures for personalization is even clearer if we consider the e-commerce landscape more broadly: outside of giant digital retailers, the constraints of the problem are stricter, due to smaller user bases and the realization that most users are not frequ…
Online retailers often offer a vast choice of products to their customers to filter and browse through. The order in which the products are listed depends on the ranking algorithm employed in the online shop. State-of-the-art ranking methods are complex and draw on many different information, e.g., user query and intent, product attributes, popularity, recency, reviews, or purchases. However, approaches that incorporate user-generated data such as click-through data, user ratings, or reviews disadvantage new products that have not yet been rated by customers. We therefore propose the User-Need…
Sustaining users' interest and keeping them engaged in the platform is very important for the success of an e-commerce business. A session encompasses different activities of a user between logging into the platform and logging out or making a purchase. User activities in a session can be classified into two groups: Known Intent and Unknown intent. Known intent activity pertains to the session where the intent of a user to browse/purchase a specific product can be easily captured. Whereas in unknown intent activity, the intent of the user is not known. For example, consider the scenario where …
Eliciting user preferences from purchase records for performing purchase prediction is challenging because negative feedback is not explicitly observed, and because treating all non-purchased items equally as negative feedback is unrealistic. Therefore, in this study, we present a framework that leverages the past click records of users to compensate for the missing user-item interactions of purchase records, i.e., non-purchased items. We begin by formulating various model assumptions, each one assuming a different order of user preferences among purchased, clicked-but-not-purchased, and non-c…
Promotions and discounts are essential components of modern e-commerce platforms, where they are often used to incentivize customers towards purchase completion. Promotions also affect revenue and may incur a monetary loss that is often limited by a dedicated promotional budget. We study the Online Constrained Multiple-Choice Promotions Personalization Problem, where the optimization goal is to select for each customer which promotion to present in order to maximize purchase completions, while also complying with global budget limitations. Our work formalizes the problem as an Online Multiple …
Our work is generally focused on recommending for small or medium-sized e-commerce portals, where explicit feedback is absent and thus the usage of implicit feedback is necessary. Nonetheless, for some implicit feedback features, the presentation context may be of high importance. In this paper, we present a model of relevant contextual features affecting user feedback, propose methods leveraging those features, publish a dataset of real e-commerce users containing multiple user feedback indicators as well as its context and finally present results of purchase prediction and recommendation exp…
In recent years online advertising has become increasingly ubiquitous and effective. Advertisements shown to visitors fund sites and apps that publish digital content, manage social networks, and operate e-mail services. Given such large variety of internet resources, determining an appropriate type of advertising for a given platform has become critical to financial success. Native advertisements, namely ads that are similar in look and feel to content, have had great success in news and social feeds. However, to date there has not been a winning formula for ads in e-mail clients. In this pap…
To identify the most appropriate recommendation model for an e-commerce business, a live evaluation should be performed on the shopping website to measure the influence of personalization in real-time. The aim of this paper is to introduce and justify two new metrics -- CTR NoRepeat and Click & Buy rate -- which stem from the standard metrics, Click-through(CTR) and Buy-through rate(BTR), respectively. The former variation tackles the issue of overestimation of clicks in the original CTR while the latter accounts for noting purchases of products that have been previously clicked, in order to v…
Live streaming is becoming an increasingly popular trend of sales in E-commerce. The core of live-streaming sales is to encourage customers to purchase in an online broadcasting room. To enable customers to better understand a product without jumping out, we propose AliMe MKG, a multi-modal knowledge graph that aims at providing a cognitive profile for products, through which customers are able to seek information about and understand a product. Based on the MKG, we build an online live assistant that highlights product search, product exhibition and question answering, allowing customers to s…
Recent advances in the e-commerce fashion industry have led to an exploration of novel ways to enhance buyer experience via improved personalization. Predicting a proper size for an item to recommend is an important personalization challenge, and is being studied in this work. Earlier works in this field either focused on modeling explicit buyer fitment feedback or modeling of only a single aspect of the problem (e.g., specific category, brand, etc.). More recent works proposed richer models, either content-based or sequence-based, better accounting for content-based aspects of the problem or …
Predicting future consumer behaviour is one of the most challenging problems for large scale retail firms. Accurate prediction of consumer purchase pattern enables better inventory planning and efficient personalized marketing strategies. Optimal inventory planning helps minimise instances of Out-of-stock/ Excess Inventory and, smart Personalized marketing strategy ensures smooth and delightful shopping experience. Consumer purchase prediction problem has generally been addressed by ML researchers in conventional manners, either through recommender systems or traditional ML approaches. Such mo…
In order to steer e-commerce users towards making a purchase, marketers rely upon predictions of when users exit without purchasing. Previously, such predictions were based upon hidden Markov models (HMMs) due to their ability of modeling latent shopping phases with different user intents. In this work, we develop a duration-dependent hidden Markov model. In contrast to traditional HMMs, it explicitly models the duration of latent states and thereby allows states to become "sticky". The proposed model is superior to prior HMMs in detecting user exits: out of 100 user exits without purchase, it…
With the rapid growth of e-Commerce, online product search has emerged as a popular and effective paradigm for customers to find desired products and engage in online shopping. However, there is still a big gap between the products that customers really desire to purchase and relevance of products that are suggested in response to a query from the customer. In this paper, we propose a robust way of predicting relevance scores given a search query and a product, using techniques involving machine learning, natural language processing and information retrieval. We compare conventional informatio…
Considering the level of competition prevailing in Business-to-Consumer (B2C) E-Commerce domain and the huge investments required to attract new customers, firms are now giving more focus to reduce their customer churn rate. Churn rate is the ratio of customers who part away with the firm in a specific time period. One of the best mechanism to retain current customers is to identify any potential churn and respond fast to prevent it. Detecting early signs of a potential churn, recognizing what the customer is looking for by the movement and automating personalized win back campaigns are essent…
Session-based recommendation is an important task for e-commerce services, where a large number of users browse anonymously or may have very distinct interests for different sessions. In this paper we present one of the winning solutions for the Recommendation task of the SIGIR 2021 Workshop on E-commerce Data Challenge. Our solution was inspired by NLP techniques and consists of an ensemble of two Transformer architectures - Transformer-XL and XLNet - trained with autoregressive and autoencoding approaches. To leverage most of the rich dataset made available for the competition, we describe h…
University of Science and Technology of China（中国科学技术大学）；Tencent（腾讯）；JD AI Research（京东人工智能研究院）；Harbin Institute of Technology（哈尔滨工业大学）；Microsoft Research Asia（微软亚洲研究院）
Recently, a new form of online shopping becomes more and more popular, which combines live streaming with E-Commerce activity. The streamers introduce products and interact with their audiences, and hence greatly improve the performance of selling products. Despite of the successful applications in industries, the live stream E-commerce has not been well studied in the data science community. To fill this gap, we investigate this brand-new scenario and collect a real-world Live Stream E-Commerce (LSEC) dataset. Different from conventional E-commerce activities, the streamers play a pivotal rol…
Recommender system is an essential part of online services, especially for e-commerce platform. Conversion Rate (CVR) prediction in RS plays a significant role in optimizing Gross Merchandise Volume (GMV) goal of e-commerce. However, CVR suffers from well-known Sample Selection Bias (SSB) and Data Sparsity (DS) problems. Although existing methods ESMM and ESM2 train with all impression samples over the entire space by modeling user behavior paths, SSB and DS problems still exist. In real practice, the online inference space are samples from previous stage of RS process, rather than the impress…
Recommendation systems have become ubiquitous in today's online world and are an integral part of practically every e-commerce platform. While traditional recommender systems use customer history, this approach is not feasible in 'cold start' scenarios. Such scenarios include the need to produce recommendations for new or unregistered users and the introduction of new items. In this study, we present the Purchase Intent Session-bAsed (PISA) algorithm, a content-based algorithm for predicting the purchase intent for cold start session-based scenarios. Our approach employs deep learning techniqu…
Flipkart Internet Private Limited（Flipkart互联网私人有限公司）
With the huge growth in e-commerce domain, product recommendations have become an increasing field of interest amongst e-commerce companies. One of the more difficult tasks in product recommendations is size and fit predictions. There are a lot of size related returns and refunds in e-fashion domain which causes inconvenience to the customers as well as costs the company. Thus having a good size and fit recommendation system, which can predict the correct sizes for the customers will not only reduce size related returns and refunds but also improve customer experience. Early works in this fiel…
In modern fashion e-commerce platforms, where customers can browse thousands to millions of products, recommender systems are useful tools to navigate and narrow down the vast assortment. In this scenario, complementary recommendations serve the user need to find items that can be worn together. In this paper, we present a personalized, session-based complementary item recommendation algorithm, ZSF-c, tailored for the fashion usecase. We propose a sampling strategy adopted to build the training set, which is useful when existing user interaction data cannot be directly used due to poor quality…
Result relevance prediction is an essential task of e-commerce search engines to boost the utility of search engines and ensure smooth user experience. The last few years eyewitnessed a flurry of research on the use of Transformer-style models and deep text-match models to improve relevance. However, these two types of models ignored the inherent bipartite network structures that are ubiquitous in e-commerce search logs, making these models ineffective. We propose in this paper a novel Second-order Relevance, which is fundamentally different from the previous First-order Relevance, to improve …
The visual appearance of a product significantly influences purchase decisions on e-commerce websites. We propose a novel framework VASG (Visually Aware Skip-Gram) for learning user and product representations in a common latent space using product image features. Our model is an amalgamation of the Skip-Gram architecture and a deep neural network based Decoder. Here the Skip-Gram attempts to capture user preference by optimizing user-product co-occurrence in a Heterogeneous Information Network while the Decoder simultaneously learns a mapping to transform product image features to the Skip-Gr…
Alibaba Group（阿里巴巴集团）；The University of Sydney（悉尼大学）
Recommender system, as an essential part of modern e-commerce, consists of two fundamental modules, namely Click-Through Rate (CTR) and Conversion Rate (CVR) prediction. While CVR has a direct impact on the purchasing volume, its prediction is well-known challenging due to the Sample Selection Bias (SSB) and Data Sparsity (DS) issues. Although existing methods, typically built on the user sequential behavior path ``impression$\to$click$\to$purchase'', is effective for dealing with SSB issue, they still struggle to address the DS issue due to rare purchase training samples. Observing that users…
Overstock.com Inc.（Overstock公司）；University of Maryland, College Park（马里兰大学帕克分校）
Embedding based product recommendations have gained popularity in recent years due to its ability to easily integrate to large-scale systems and allowing nearest neighbor searches in real-time. The bulk of studies in this area has predominantly been focused on similar item recommendations. Research on complementary item recommendations, on the other hand, still remains considerably under-explored. We define similar items as items that are interchangeable in terms of their utility and complementary items as items that serve different purposes, yet are compatible when used with one another. In t…
Complementary products recommendation is an important problem in e-commerce. Such recommendations increase the average order price and the number of products in baskets. Complementary products are typically inferred from basket data. In this study, we propose the BB2vec model. The BB2vec model learns vector representations of products by analyzing jointly two types of data - Baskets and Browsing sessions (visiting web pages of products). These vector representations are used for making complementary products recommendation. The proposed model alleviates the cold start problem by delivering bet…
