Different from shopping at retail stores, consumers on e-commerce platforms usually cannot touch or try products before purchasing, which means that they have to make decisions when they are uncertain about the outcome (e.g., satisfaction level) of purchasing a product. To study people's preferences, economics researchers have proposed the hypothesis of Expected Utility (EU) that models the subject value associated with an individual's choice as the statistical expectations of that individual's valuations of the outcomes of this choice. Despite its success in studies of game theory and decision theory, the effectiveness of EU, however, is mostly unknown in e-commerce recommendation systems. Previous research on e-commerce recommendation interprets the utility of purchase decisions either as a function of the consumed quantity of the product or as the gain of sellers/buyers in the monetary sense. As most consumers just purchase one unit of a product at a time and most alternatives have similar prices, such modeling of purchase utility is likely to be inaccurate in practice. In this paper, we interpret purchase utility as the satisfaction level a consumer gets from a product and propose a recommendation framework using EU to model consumers' behavioral patterns. We assume that consumer estimates the expected utilities of all the alternatives and choose products with maximum expected utility for each purchase. To deal with the potential psychological biases of each consumer, we introduce the usage of Probability Weight Function (PWF) and design our algorithm based on Weighted Expected Utility (WEU). Empirical study on real-world e-commerce datasets shows that our proposed ranking-based recommendation framework achieves statistically significant improvement against both classical Collaborative Filtering/Latent Factor Models and state-of-the-art deep models in top-K recommendation.
In fashion e-commerce platforms, product discovery is one of the key components of a good user experience. There are numerous ways using which people find the products they desire. Similar product recommendations is one of the popular modes using which users find products that resonate with their intent. Generally these recommendations are not personalized to a specific user. Traditionally, collaborative filtering based approaches have been popular in the literature for recommending non-personalized products given a query product. Also, there has been focus on personalizing the product listing…
This paper proposes a number of explicit and implicit ratings in product recommendation system for Business-to-customer e-commerce purposes. The system recommends the products to a new user. It depends on the purchase pattern of previous users whose purchase pattern is close to that of a user who asks for a recommendation. The system is based on weighted cosine similarity measure to find out the closest user profile among the profiles of all users in database. It also implements Association rule mining rule in recommending the products. Also, this product recommendation system takes into consi…
Modern E-commerce websites contain heterogeneous sources of information, such as numerical ratings, textual reviews and images. These information can be utilized to assist recommendation. Through textual reviews, a user explicitly express her affinity towards the item. Previous researchers found that by using the information extracted from these reviews, we can better profile the users' explicit preferences as well as the item features, leading to the improvement of recommendation performance. However, most of the previous algorithms were only utilizing the review information for explicit-feed…
Traditional recommendation systems mainly focus on modeling user interests. However, the dynamics of recommended items caused by attribute modifications (e.g. changes in prices) are also of great importance in real systems, especially in the fast-growing e-commerce environment, which may cause the users' demands to emerge, shift and disappear. Recent studies that make efforts on dynamic item representations treat the item attributes as side information but ignore its temporal dependency, or model the item evolution with a sequence of related users but do not consider item attributes. In this p…
Group buying, as an emerging form of purchase in social e-commerce websites, such as Pinduoduo, has recently achieved great success. In this new business model, users, initiator, can launch a group and share products to their social networks, and when there are enough friends, participants, join it, the deal is clinched. Group-buying recommendation for social e-commerce, which recommends an item list when users want to launch a group, plays an important role in the group success ratio and sales. However, designing a personalized recommendation model for group buying is an entirely new problem …
Most of the existing recommender systems assume that user's visiting history can be constantly recorded. However, in recent online services, the user identification may be usually unknown and only limited online user behaviors can be used. It is of great importance to model the temporal online user behaviors and conduct recommendation for the anonymous users. In this paper, we propose a list-wise deep neural network based architecture to model the limited user behaviors within each session. To train the model efficiently, we first design a session embedding method to pre-train a session repres…
Nowadays, E-commerce is increasingly integrated into our daily lives. Meanwhile, shopping process has also changed incrementally from one behavior (purchase) to multiple behaviors (such as view, carting and purchase). Therefore, utilizing interaction data of auxiliary behavior data draws a lot of attention in the E-commerce recommender systems. However, all existing models ignore two kinds of intrinsic heterogeneity which are helpful to capture the difference of user preferences and the difference of item attributes. First (intra-heterogeneity), each user has multiple social identities with ot…
To identify the most appropriate recommendation model for an e-commerce business, a live evaluation should be performed on the shopping website to measure the influence of personalization in real-time. The aim of this paper is to introduce and justify two new metrics -- CTR NoRepeat and Click & Buy rate -- which stem from the standard metrics, Click-through(CTR) and Buy-through rate(BTR), respectively. The former variation tackles the issue of overestimation of clicks in the original CTR while the latter accounts for noting purchases of products that have been previously clicked, in order to v…
Efficient and appropriate online customer service is essential to large e-commerce businesses. Existing solution recommendation methods for online customer service are unable to determine the best solutions at runtime, leading to poor satisfaction of end customers. This paper proposes a novel intelligent framework, called ICS-Assist, to recommend suitable customer service solutions for service staff at runtime. Specifically, we develop a generalizable two-stage machine learning model to identify customer service scenarios and determine customer service solutions based on a scenario-solution ma…
Building a recommendation system that serves billions of users on daily basis is a challenging problem, as the system needs to make astronomical number of predictions per second based on real-time user behaviors with O(1) time complexity. Such kind of large scale recommendation systems usually rely heavily on pre-built index of products to speedup the recommendation service so that online user waiting time is un-noticeable. One important indexing structure is the product-product index, where one can retrieval a list of ranked products given a seed product. The index can be viewed as a weighted…
Intelligent Classification and Personalized Recommendation of E-commerce Products Based on Machine Learning
Santa Clara University（圣克拉拉大学）；Northeastern University（东北大学）；New York University（纽约大学）；Colorado State University（科罗拉多州立大学）；University of Pittsburgh（匹兹堡大学）
Category recommendation for users on an e-Commerce platform is an important task as it dictates the flow of traffic through the website. It is therefore important to surface precise and diverse category recommendations to aid the users' journey through the platform and to help them discover new groups of items. An often understated part in category recommendation is users' proclivity to repeat purchases. The structure of this temporal behavior can be harvested for better category recommendations and in this work, we attempt to harness this through variational inference. Further, to enhance the…
Recommender systems are an essential component of e-commerce marketplaces, helping consumers navigate massive amounts of inventory and find what they need or love. In this paper, we present an approach for generating personalized item recommendations in an e-commerce marketplace by learning to embed items and users in the same vector space. In order to alleviate the considerable cold-start problem present in large marketplaces, item and user embeddings are computed using content features and multi-modal onsite user activity respectively. Data ablation is incorporated into the offline model tra…
Rutgers University（罗格斯大学）；HPI/University of Potsdam（波茨坦大学哈索·普拉特纳研究院）
In this work, we present a new dataset for conversational recommendation over knowledge graphs in e-commerce platforms called COOKIE. The dataset is constructed from an Amazon review corpus by integrating both user-agent dialogue and custom knowledge graphs for recommendation. Specifically, we first construct a unified knowledge graph and extract key entities between user--product pairs, which serve as the skeleton of a conversation. Then we simulate conversations mirroring the human coarse-to-fine process of choosing preferred items. The proposed baselines and experiments demonstrate that our…
Alibaba Search\&Recommendation Group Beijing\&Hangzhou China；Alibaba Search\&Recommendation Group
Deep learning based methods have been widely used in industrial recommendation systems (RSs). Previous works adopt an Embedding&MLP paradigm: raw features are embedded into low-dimensional vectors, which are then fed on to MLP for final recommendations. However, most of these works just concatenate different features, ignoring the sequential nature of users' behaviors. In this paper, we propose to use the powerful Transformer model to capture the sequential signals underlying users' behavior sequences for recommendation in Alibaba. Experimental results demonstrate the superiority of the propos…
Pretrained Language Models (PLM) have been greatly successful on a board range of natural language processing (NLP) tasks. However, it has just started being applied to the domain of recommendation systems. Traditional recommendation algorithms failed to incorporate the rich textual information in e-commerce datasets, which hinderss the performance of those models. We present a thorough investigation on the effect of various strategy of incorporating PLMs into traditional recommender algorithms on one of the e-commerce datasets, and we compare the results with vanilla recommender baseline mode…
E-commerce Webpage Recommendation Scheme Base on Semantic Mining and Neural Networks
University of Science and Technology of China（中国科学技术大学）；Arizona State University（亚利桑那州立大学）；The University of Chicago（芝加哥大学）；Georgia Institute of Technology（佐治亚理工学院）；University of California San Diego（加利福尼亚大学圣迭戈分校）
Session-based recommendation is an important task for e-commerce services, where a large number of users browse anonymously or may have very distinct interests for different sessions. In this paper we present one of the winning solutions for the Recommendation task of the SIGIR 2021 Workshop on E-commerce Data Challenge. Our solution was inspired by NLP techniques and consists of an ensemble of two Transformer architectures - Transformer-XL and XLNet - trained with autoregressive and autoencoding approaches. To leverage most of the rich dataset made available for the competition, we describe h…
iLambda；University of North Texas（北德克萨斯大学）；Kent State University（肯特州立大学）
Similar product recommendation is one of the most common scenes in e-commerce. Many recommendation algorithms such as item-to-item Collaborative Filtering are working on measuring item similarities. In this paper, we introduce our real-time personalized algorithm to model product similarity and real-time user interests. We also introduce several other baseline algorithms including an image-similarity-based method, item-to-item collaborative filtering, and item2vec, and compare them on our large-scale real-world e-commerce dataset. The algorithms which achieve good offline results are also test…
Recommender systems (RSs) are essential for e-commerce platforms to help meet the enormous needs of users. How to capture user interests and make accurate recommendations for users in heterogeneous e-commerce scenarios is still a continuous research topic. However, most existing studies overlook the intrinsic association of the scenarios: the log data collected from platforms can be naturally divided into different scenarios (e.g., country, city, culture). We observed that the scenarios are heterogeneous because of the huge differences among them. Therefore, a unified model is difficult to eff…
Algorithmic recommendations mediate interactions between millions of customers and products (in turn, their producers and sellers) on large e-commerce marketplaces like Amazon. In recent years, the producers and sellers have raised concerns about the fairness of black-box recommendation algorithms deployed on these marketplaces. Many complaints are centered around marketplaces biasing the algorithms to preferentially favor their own `private label' products over competitors. These concerns are exacerbated as marketplaces increasingly de-emphasize or replace `organic' recommendations with ad-dr…
Existing recommendation algorithms mostly focus on optimizing traditional recommendation measures, such as the accuracy of rating prediction in terms of RMSE or the quality of top-$k$ recommendation lists in terms of precision, recall, MAP, etc. However, an important expectation for commercial recommendation systems is to improve the final revenue/profit of the system. Traditional recommendation targets such as rating prediction and top-$k$ recommendation are not directly related to this goal. In this work, we blend the fundamental concepts in online advertising and micro-economics into person…
Many e-commerce websites use recommender systems or personalized rankers to personalize search results based on their previous interactions. However, a large fraction of users has no prior inter-actions, making it impossible to use collaborative filtering or rely on user history for personalization. Even the most active users mayvisit only a few times a year and may have volatile needs or different personas, making their personal history a sparse and noisy signal at best. This paper investigates how, when we cannot rely on the user history, the large scale availability of other user interactio…
University of Science and Technology of China（中国科学技术大学）；Tencent（腾讯）；JD AI Research（京东人工智能研究院）；Harbin Institute of Technology（哈尔滨工业大学）；Microsoft Research Asia（微软亚洲研究院）
Recently, a new form of online shopping becomes more and more popular, which combines live streaming with E-Commerce activity. The streamers introduce products and interact with their audiences, and hence greatly improve the performance of selling products. Despite of the successful applications in industries, the live stream E-commerce has not been well studied in the data science community. To fill this gap, we investigate this brand-new scenario and collect a real-world Live Stream E-Commerce (LSEC) dataset. Different from conventional E-commerce activities, the streamers play a pivotal rol…
eBay Research（eBay研究院）；Ben-Gurion University of the Negev（内盖夫本-古里安大学）
In e-commerce, the watchlist enables users to track items over time and has emerged as a primary feature, playing an important role in users' shopping journey. Watchlist items typically have multiple attributes whose values may change over time (e.g., price, quantity). Since many users accumulate dozens of items on their watchlist, and since shopping intents change over time, recommending the top watchlist items in a given context can be valuable. In this work, we study the watchlist functionality in e-commerce and introduce a novel watchlist recommendation task. Our goal is to prioritize whic…
Flipkart Internet Private Limited（Flipkart互联网私人有限公司）
With the huge growth in e-commerce domain, product recommendations have become an increasing field of interest amongst e-commerce companies. One of the more difficult tasks in product recommendations is size and fit predictions. There are a lot of size related returns and refunds in e-fashion domain which causes inconvenience to the customers as well as costs the company. Thus having a good size and fit recommendation system, which can predict the correct sizes for the customers will not only reduce size related returns and refunds but also improve customer experience. Early works in this fiel…
The item details page (IDP) is a web page on an e-commerce website that provides information on a specific product or item listing. Just below the details of the item on this page, the buyer can usually find recommendations for other relevant items. These are typically in the form of a series of modules or carousels, with each module containing a set of recommended items. The selection and ordering of these item recommendation modules are intended to increase discover-ability of relevant items and encourage greater user engagement, while simultaneously showcasing diversity of inventory and sat…
Boosting sales of e-commerce services is guaranteed once users find more matching items to their interests in a short time. Consequently, recommendation systems have become a crucial part of any successful e-commerce services. Although various recommendation techniques could be used in e-commerce, a considerable amount of attention has been drawn to session-based recommendation systems during the recent few years. This growing interest is due to the security concerns in collecting personalized user behavior data, especially after the recent general data protection regulations. In this work, we…
HCMC University of Technology, Vietnam National University, Ho Chi Minh City（胡志明市国家大学胡志明市理工大学）；FAW Institute, Johannes Kepler University Linz（林茨约翰内斯·开普勒大学FAW研究所）
With the considerable development of customer-to-customer (C2C) e-commerce in the recent years, there is a big demand for an effective recommendation system that suggests suitable websites for users to sell their items with some specified needs. Nonetheless, e-commerce recommendation systems are mostly designed for business-to-customer (B2C) websites, where the systems offer the consumers the products that they might like to buy. Almost none of the related research works focus on choosing selling sites for target items. In this paper, we introduce an approach that recommends the selling websit…
