We predict restaurant ratings from Yelp reviews based on Yelp Open Dataset. Data distribution is presented, and one balanced training dataset is built. Two vectorizers are experimented for feature engineering. Four machine learning models including Naive Bayes, Logistic Regression, Random Forest, and Linear Support Vector Machine are implemented. Four transformer-based models containing BERT, DistilBERT, RoBERTa, and XLNet are also applied. Accuracy, weighted F1 score, and confusion matrix are used for model evaluation. XLNet achieves 70% accuracy for 5-star classification compared with Logistic Regression with 64% accuracy.
Review websites, such as TripAdvisor and Yelp, allow users to post online reviews for various businesses, products and services, and have been recently shown to have a significant influence on consumer shopping behaviour. An online review typically consists of free-form text and a star rating out of 5. The problem of predicting a user's star rating for a product, given the user's text review for that product, is called Review Rating Prediction and has lately become a popular, albeit hard, problem in machine learning. In this paper, we treat Review Rating Prediction as a multi-class classificat…
Amazon（亚马逊）；University of Washington（华盛顿大学）；Allen Institute for AI（艾伦人工智能研究所）
We present the Multilingual Amazon Reviews Corpus (MARC), a large-scale collection of Amazon reviews for multilingual text classification. The corpus contains reviews in English, Japanese, German, French, Spanish, and Chinese, which were collected between 2015 and 2019. Each record in the dataset contains the review text, the review title, the star rating, an anonymized reviewer ID, an anonymized product ID, and the coarse-grained product category (e.g., 'books', 'appliances', etc.) The corpus is balanced across the 5 possible star ratings, so each rating constitutes 20% of the reviews in each…
The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help us to better understand their individual preferences. For example, a user's impression of an audiobook presumably depends on aspects such as the story and the narrator, and knowing their opinions on these aspects may help us to recommend better products. In this paper, we build models for rating systems in which such dimensions are explicit, in the sense tha…
Department of Computer Science, University of Illinois at Chicago（伊利诺伊大学芝加哥分校计算机科学系）；Beijing Advanced Innovation Center for Big Data and Brain Computing, Beihang University（北京航空航天大学大数据与脑计算北京高等创新中心）；School of Cyber Science and Technology, Beihang University（北京航空航天大学网络空间安全学院）；Department of Computer Science and Engineering, Lehigh University（里海大学计算机科学与工程系）
Review rating prediction of text reviews is a rapidly growing technology with a wide range of applications in natural language processing. However, most existing methods either use hand-crafted features or learn features using deep learning with simple text corpus as input for review rating prediction, ignoring the hierarchies among data. In this paper, we propose a Hierarchical bi-directional self-attention Network framework (HabNet) for paper review rating prediction and recommendation, which can serve as an effective decision-making tool for the academic paper review process. Specifically, …
Competence Center Machine Learning Rhine-Ruhr（莱茵-鲁尔机器学习能力中心）；University of Bonn（波恩大学）；Fraunhofer Center for Machine Learning（弗劳恩霍夫机器学习中心）；Fraunhofer IAIS（弗劳恩霍夫智能分析与信息系统研究所）；Berlin Center for Machine Learning（柏林机器学习中心）；TU Berlin（柏林工业大学）
Just as user preferences change with time, item reviews also reflect those same preference changes. In a nutshell, if one is to sequentially incorporate review content knowledge into recommender systems, one is naturally led to dynamical models of text. In the present work we leverage the known power of reviews to enhance rating predictions in a way that (i) respects the causality of review generation and (ii) includes, in a bidirectional fashion, the ability of ratings to inform language review models and vice-versa, language representations that help predict ratings end-to-end. Moreover, our…
Current TSA evaluation in a cross-domain setup is restricted to the small set of review domains available in existing datasets. Such an evaluation is limited, and may not reflect true performance on sites like Amazon or Yelp that host diverse reviews from many domains. To address this gap, we present YASO - a new TSA evaluation dataset of open-domain user reviews. YASO contains 2,215 English sentences from dozens of review domains, annotated with target terms and their sentiment. Our analysis verifies the reliability of these annotations, and explores the characteristics of the collected data.…
With the increasing number of merchandise on e-commerce platforms, users tend to refer to reviews of other shoppers to decide which product they should buy. However, with so many reviews of a product, users often have to spend lots of time browsing through reviews talking about product attributes they do not care about. We want to establish a system that can automatically summarize and answer user's product specific questions. In this study, we propose a novel seq2seq based text generation model to generate answers to user's question based on reviews posted by previous users. Given a user ques…
Beyond Rating: A Comprehensive Evaluation and Benchmark for AI Reviews
College of Computer Science and Artificial Intelligence, Fudan University, Shanghai, China（复旦大学计算机科学与人工智能学院）；Shanghai Innovation Institute, Shanghai, China（上海创新研究院）
We use over 350,000 Yelp reviews on 5,000 restaurants to perform an ablation study on text preprocessing techniques. We also compare the effectiveness of several machine learning and deep learning models on predicting user sentiment (negative, neutral, or positive). For machine learning models, we find that using binary bag-of-word representation, adding bi-grams, imposing minimum frequency constraints and normalizing texts have positive effects on model performance. For deep learning models, we find that using pre-trained word embeddings and capping maximum length often boost model performanc…
Singapore University of Technology and Design（新加坡科技设计大学）
We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by other users, and the reviews that the user has given to other products and services. A characteristic of opinion recommendation is the reliance of multiple data sources for multi-task joint learning, which is the strength of neural models. We use a single neural network to model users and products, capturing their correlation and generating customised produc…
In our project, we focus on NLP-based hybrid recommendation systems. Our data is from Yelp Data. For our hybrid recommendation system, we have two major components: the first part is to embed the reviews with the Bert model and word2vec model; the second part is the implementation of an item-based collaborative filtering algorithm to compute the similarity of each review under different categories of restaurants. In the end, with the help of similarity scores, we are able to recommend users the most matched restaurant based on their recorded reviews. The coding work is split into several parts…
In this work, we predict the sentiment of restaurant reviews based on a subset of the Yelp Open Dataset. We utilize the meta features and text available in the dataset and evaluate several machine learning and state-of-the-art deep learning approaches for the prediction task. Through several qualitative experiments, we show the success of the deep models with attention mechanism in learning a balanced model for reviews across different restaurants. Finally, we propose a novel Multi-tasked joint BERT model that improves the overall classification performance.
Peking University（北京大学）；Beijing Institute of Big Data Research（北京大数据研究院）
As more and more academic papers are being submitted to conferences and journals, evaluating all these papers by professionals is time-consuming and can cause inequality due to the personal factors of the reviewers. In this paper, in order to assist professionals in evaluating academic papers, we propose a novel task: automatic academic paper rating (AAPR), which automatically determine whether to accept academic papers. We build a new dataset for this task and propose a novel modularized hierarchical convolutional neural network to achieve automatic academic paper rating. Evaluation results s…
Topic models are a way to discover underlying themes in an otherwise unstructured collection of documents. In this study, we specifically used the Latent Dirichlet Allocation (LDA) topic model on a dataset of Yelp reviews to classify restaurants based off of their reviews. Furthermore, we hypothesize that within a city, restaurants can be grouped into similar "clusters" based on both location and similarity. We used several different clustering methods, including K-means Clustering and a Probabilistic Mixture Model, in order to uncover and classify districts, both well-known and hidden (i.e. c…
Center for Urban Science & Progress New York University（纽约大学城市科学与进步中心）
Many people use Yelp to find a good restaurant. Nonetheless, with only an overall rating for each restaurant, Yelp offers not enough information for independently judging its various aspects such as environment, service or flavor. In this paper, we introduced a machine learning based method to characterize such aspects for particular types of restaurants. The main approach used in this paper is to use a support vector machine (SVM) model to decipher the sentiment tendency of each review from word frequency. Word scores generated from the SVM models are further processed into a polarity index i…
Investigating the Association Between Text-Based Indications of Foodborne Illness from Yelp Reviews and New York City Health Inspection Outcomes (2023)
Columbia University, Department of Computer Science（哥伦比亚大学计算机科学系）
Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being positive or negative. On e-commerce websites such as Amazon.com, consumers can submit their reviews along with a specific polarity rating. In some instances, there is a mismatch between the review and the rating. To identify the reviews with mismatched ratings we performed sentiment analysis using deep learning on Amazon.com product review data. Product reviews…
Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not immediately obvious. In this study, we unlock this hidden value behind user reviews to understand the various dimensions along which users rate products. We learn a set of users that represent each of these dimensions and use their ratings to predict product ratings. Specifically, we work with restaurant reviews to identify users whose ratings are influenced…
Tianjin University（天津大学）；Microsoft Research Asia（微软亚洲研究院）
Text reviews can provide rich useful semantic information for modeling users and items, which can benefit rating prediction in recommendation. Different words and reviews may have different informativeness for users or items. Besides, different users and items should be personalized. Most existing works regard all reviews equally or utilize a general attention mechanism. In this paper, we propose a hierarchical attention model fusing latent factor model for rating prediction with reviews, which can focus on important words and informative reviews. Specially, we use the factor vectors of Latent…
Faculty of Mathematics and Computer Science, University of Bucharest（布加勒斯特大学数学与计算机科学学院）
Recently Convolutional Neural Networks (CNNs) models have proven remarkable results for text classification and sentiment analysis. In this paper, we present our approach on the task of classifying business reviews using word embeddings on a large-scale dataset provided by Yelp: Yelp 2017 challenge dataset. We compare word-based CNN using several pre-trained word embeddings and end-to-end vector representations for text reviews classification. We conduct several experiments to capture the semantic relationship between business reviews and we use deep learning techniques that prove that the obt…
Mobile app distribution platforms such as Google Play Store allow users to share their feedback about downloaded apps in the form of a review comment and a corresponding star rating. Typically, the star rating ranges from one to five stars, with one star denoting a high sense of dissatisfaction with the app and five stars denoting a high sense of satisfaction. Unfortunately, due to a variety of reasons, often the star rating provided by a user is inconsistent with the opinion expressed in the review. For example, consider the following review for the Facebook App on Android; "Awesome App". One…
University P. et M. Curie, Sorbonne-Universités（皮埃尔与玛丽·居里大学（索邦大学））；CNRS（法国国家科学研究中心）
We propose to augment rating based recommender systems by providing the user with additional information which might help him in his choice or in the understanding of the recommendation. We consider here as a new task, the generation of personalized reviews associated to items. We use an extractive summary formulation for generating these reviews. We also show that the two information sources, ratings and items could be used both for estimating ratings and for generating summaries, leading to improved performance for each system compared to the use of a single source. Besides these two contrib…
Online review platforms are a popular way for users to post reviews by expressing their opinions towards a product or service, as well as they are valuable for other users and companies to find out the overall opinions of customers. These reviews tend to be accompanied by a rating, where the star rating has become the most common approach for users to give their feedback in a quantitative way, generally as a likert scale of 1-5 stars. In other social media platforms like Facebook or Twitter, an automated review rating prediction system can be useful to determine the rating that a user would ha…
Drexel University（德雷塞尔大学）；China Central Normal University（华中师范大学）
This paper proposes a new HDP based online review rating regression model named Topic-Sentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (i.e. product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as "critical aspect" analysis altogether in one framework. TSPRA extends sentiment approaches by integrating the key concept "user preference" in collaborative filtering (CF) models into consideration, while it is distinct from current CF models by decoup…
User-generated texts such as reviews and social media are valuable sources of information. Online reviews are important assets for users to buy a product, see a movie, or make a decision. Therefore, rating of a review is one of the reliable factors for all users to read and trust the reviews. This paper analyzes the texts of the reviews to evaluate and predict the ratings. Moreover, we study the effect of lexical features generated from text as well as sentimental words on the accuracy of rating prediction. Our analysis show that words with high information gain score are more efficient compar…
Indraprastha Institute of Information Technology Delhi（德里因德拉普拉斯塔信息技术研究所）；Graphic Era（格拉菲克时代大学）
This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more comprehensive picture of the product than what a product-level rating system offers. While product-level ratings are too generic, feature-level ratings are particular; we exactly know what is good or bad about the product. There has always been a need to know which features fall short or are doing well according to the customer's perception. It keeps both the manufact…
University of California, San Diego（加州大学圣迭戈分校）；University of California, Irvine（加州大学欧文分校）
Recent models can generate fluent and grammatical synthetic reviews while accurately predicting user ratings. The generated reviews, expressing users' estimated opinions towards related products, are often viewed as natural language 'rationales' for the jointly predicted rating. However, previous studies found that existing models often generate repetitive, universally applicable, and generic explanations, resulting in uninformative rationales. Further, our analysis shows that previous models' generated content often contain factual hallucinations. These issues call for novel solutions that co…
Analysis of online reviews has attracted great attention with broad applications. Often times, the textual reviews are coupled with the numerical ratings in the data. In this work, we propose a probabilistic model to accommodate both textual reviews and overall ratings with consideration of their intrinsic connection for a joint sentiment-topic prediction. The key of the proposed method is to develop a unified generative model where the topic modeling is constructed based on review texts and the sentiment prediction is obtained by combining review texts and overall ratings. The inference of mo…
IRB Barcelona（巴塞罗那生物医学研究所）；Universitat Politècnica de València（瓦伦西亚理工大学）
People unequivocally employ reviews to decide on purchasing an item or an experience on the internet. In that regard, the growing significance and number of opinions have led to the development of methods to assess their sentiment content automatically. However, it is not straightforward for the models to create a consensus value that embodies the agreement of the different reviews and differentiates across equal ratings for an item. Based on the approach proposed by Nguyen et al. in 2020, we derive a novel consensus value named ConTrip that merges their consensus score and the overall rating …
Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation improves rating prediction performance. Meanwhile, these model-produced reviews serve as recommendation explanations, providing the user with insights on predicted ratings. However, while existing models could generate fluent, human-like reviews, it is unclear to what degree the reviews fully uncover the rationale behind the jointly predicted rating. In this work,…
This study applies text mining to analyze customer reviews and automatically assign a collective restaurant star rating based on five predetermined aspects: ambiance, cost, food, hygiene, and service. The application provides a web and mobile crowd sourcing platform where users share dining experiences and get insights about the strengths and weaknesses of a restaurant through user contributed feedback. Text reviews are tokenized into sentences. Noun-adjective pairs are extracted from each sentence using Stanford Core NLP library and are associated to aspects based on the bag of associated wor…
Meituan（美团）；Dalian University of Technology（大连理工大学）
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are cons…
Oxford Internet Institute（牛津互联网研究院）；University of Oxford（牛津大学）
The number of user reviews of tourist attractions, restaurants, mobile apps, etc. is increasing for all languages; yet, research is lacking on how reviews in multiple languages should be aggregated and displayed. Speakers of different languages may have consistently different experiences, e.g., different information available in different languages at tourist attractions or different user experiences with software due to internationalization/localization choices. This paper assesses the similarity in the ratings given by speakers of different languages to London tourist attractions on TripAdvi…
Targeted Sentiment Analysis (TSA) is a central task for generating insights from consumer reviews. Such content is extremely diverse, with sites like Amazon or Yelp containing reviews on products and businesses from many different domains. A real-world TSA system should gracefully handle that diversity. This can be achieved by a multi-domain model -- one that is robust to the domain of the analyzed texts, and performs well on various domains. To address this scenario, we present a multi-domain TSA system based on augmenting a given training set with diverse weak labels from assorted domains. T…
Sentiment Analysis is an important algorithm in Natural Language Processing which is used to detect sentiment within some text. In our project, we had chosen to work on analyzing reviews of various drugs which have been reviewed in form of texts and have also been given a rating on a scale from 1-10. We had obtained this data set from the UCI machine learning repository which had 2 data sets: train and test (split as 75-25\%). We had split the number rating for the drug into three classes in general: positive (7-10), negative (1-4) or neutral(4-7). There are multiple reviews for the drugs that…
Institut Polytechnique de Paris（巴黎理工学院）；EPFL（洛桑联邦理工学院）；Google（谷歌）；Télécom Paris（巴黎电信学院）
This paper explores a novel application of textual semantic similarity to user-preference representation for rating prediction. The approach represents a user's preferences as a graph of textual snippets from review text, where the edges are defined by semantic similarity. This textual, memory-based approach to rating prediction enables review-based explanations for recommendations. The method is evaluated quantitatively, highlighting that leveraging text in this way outperforms both strong memory-based and model-based collaborative filtering baselines.
Samsung-PDMI Joint AI Center, Steklov Mathematical Institute at St. Petersburg（三星-PDMI联合AI中心，圣彼得堡斯捷克洛夫数学研究所）；Neuromation OU, Tallinn（塔林NeuroMation OU公司）；Chemoinformatics and Molecular Modeling Laboratory, Kazan Federal University（喀山联邦大学化学信息与分子建模实验室）；Neural Systems and Deep Learning Laboratory, Moscow Institute of Physics and Technology（莫斯科物理技术学院神经系统与深度学习实验室）
We propose a novel end-to-end Aspect-based Rating Prediction model (AspeRa) that estimates user rating based on review texts for the items and at the same time discovers coherent aspects of reviews that can be used to explain predictions or profile users. The AspeRa model uses max-margin losses for joint item and user embedding learning and a dual-headed architecture; it significantly outperforms recently proposed state-of-the-art models such as DeepCoNN, HFT, NARRE, and TransRev on two real world data sets of user reviews. With qualitative examination of the aspects and quantitative evaluatio…
Recommender systems are designed to help mitigate information overload users experience during online shopping. Recent work explores neural language models to learn user and item representations from user reviews and combines such representations with rating information. Most existing convolutional-based neural models take pooling immediately after convolution and loses the interaction information between the latent dimension of convolutional feature vectors along the way. Moreover, these models usually take all feature vectors at higher levels as equal and do not take into consideration that …
Various text analysis techniques exist, which attempt to uncover unstructured information from text. In this work, we explore using statistical dependence measures for textual classification, representing text as word vectors. Student satisfaction scores on a 3-point scale and their free text comments written about university subjects are used as the dataset. We have compared two textual representations: a frequency word representation and term frequency relationship to word vectors, and found that word vectors provide a greater accuracy. However, these word vectors have a large number of feat…
A recommender system's basic task is to estimate how users will respond to unseen items. This is typically modeled in terms of how a user might rate a product, but here we aim to extend such approaches to model how a user would write about the product. To do so, we design a character-level Recurrent Neural Network (RNN) that generates personalized product reviews. The network convincingly learns styles and opinions of nearly 1000 distinct authors, using a large corpus of reviews from BeerAdvocate.com. It also tailors reviews to describe specific items, categories, and star ratings. Using a sim…
When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as features to predict the product ratings by several machine learning algorithms. These predictions were disentangled by various meth-ods of explainable AI (XAI) to understand whether the model showed any bias during prediction. Study 1 benchmarked these algorithms (knn, support vector machines, random forests, gradient boosting machines, XGBoost) and identified rand…
Max Planck Institute for Informatics（马克斯·普朗克信息学研究所）；Carnegie Mellon University（卡内基梅隆大学）
Current recommender systems exploit user and item similarities by collaborative filtering. Some advanced methods also consider the temporal evolution of item ratings as a global background process. However, all prior methods disregard the individual evolution of a user's experience level and how this is expressed in the user's writing in a review community. In this paper, we model the joint evolution of user experience, interest in specific item facets, writing style, and rating behavior. This way we can generate individual recommendations that take into account the user's maturity level (e.g.…
We incorporate an explicit neural interlingua into a multilingual encoder-decoder neural machine translation (NMT) architecture. We demonstrate that our model learns a language-independent representation by performing direct zero-shot translation (without using pivot translation), and by using the source sentence embeddings to create an English Yelp review classifier that, through the mediation of the neural interlingua, can also classify French and German reviews. Furthermore, we show that, despite using a smaller number of parameters than a pairwise collection of bilingual NMT models, our ap…
