Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being positive or negative. On e-commerce websites such as Amazon.com, consumers can submit their reviews along with a specific polarity rating. In some instances, there is a mismatch between the review and the rating. To identify the reviews with mismatched ratings we performed sentiment analysis using deep learning on Amazon.com product review data. Product reviews were converted to vectors using paragraph vector, which then was used to train a recurrent neural network with gated recurrent unit. Our model incorporated both semantic relationship of review text and product information. We also developed a web service application that predicts the rating score for a submitted review using the trained model and if there is a mismatch between predicted rating score and submitted rating score, it provides feedback to the reviewer.
Drexel University（德雷塞尔大学）；China Central Normal University（华中师范大学）
This paper proposes a new HDP based online review rating regression model named Topic-Sentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (i.e. product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as "critical aspect" analysis altogether in one framework. TSPRA extends sentiment approaches by integrating the key concept "user preference" in collaborative filtering (CF) models into consideration, while it is distinct from current CF models by decoup…
In this paper, we conduct a sentence level sentiment analysis on the product reviews from Amazon and thorough analysis on the model interpretability. For the sentiment analysis task, we use the BiLSTM model with attention mechanism. For the study of interpretability, we consider the attention weights distribution of single sentence and the attention weights of main aspect terms. The model has an accuracy of up to 0.96. And we find that the aspect terms have the same or even more attention weights than the sentimental words in sentences.
Analysis of online reviews has attracted great attention with broad applications. Often times, the textual reviews are coupled with the numerical ratings in the data. In this work, we propose a probabilistic model to accommodate both textual reviews and overall ratings with consideration of their intrinsic connection for a joint sentiment-topic prediction. The key of the proposed method is to develop a unified generative model where the topic modeling is constructed based on review texts and the sentiment prediction is obtained by combining review texts and overall ratings. The inference of mo…
Collaborative Filtering(CF) recommender is a crucial application in the online market and ecommerce. However, CF recommender has been proven to suffer from persistent problems related to sparsity of the user rating that will further lead to a cold-start issue. Existing methods address the data sparsity issue by applying token-level sentiment analysis that translate text review into sentiment scores as a complement of the user rating. In this paper, we attempt to optimize the sentiment analysis with advanced NLP models including BERT and RoBERTa, and experiment on whether the CF recommender has…
Meituan（美团）；Dalian University of Technology（大连理工大学）
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are cons…
Sentiment Analysis is an important algorithm in Natural Language Processing which is used to detect sentiment within some text. In our project, we had chosen to work on analyzing reviews of various drugs which have been reviewed in form of texts and have also been given a rating on a scale from 1-10. We had obtained this data set from the UCI machine learning repository which had 2 data sets: train and test (split as 75-25\%). We had split the number rating for the drug into three classes in general: positive (7-10), negative (1-4) or neutral(4-7). There are multiple reviews for the drugs that…
We address the rating-inference problem, wherein rather than simply decide whether a review is "thumbs up" or "thumbs down", as in previous sentiment analysis work, one must determine an author's evaluation with respect to a multi-point scale (e.g., one to five "stars"). This task represents an interesting twist on standard multi-class text categorization because there are several different degrees of similarity between class labels; for example, "three stars" is intuitively closer to "four stars" than to "one star". We first evaluate human performance at the task. Then, we apply a meta-algori…
University of Southern California（南加州大学）；Caltech（加州理工学院）
Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion mining, text mining and sentiments, which has affected the surrounded world by changing their opinion on a specific product. Data used in this study are online product reviews collected from Amazon.com. We performed a comparative sentiment analysis of retrieved reviews. This research paper provides you with sentimental analysis of various smart phone opinions on s…
We introduce LABR, the largest sentiment analysis dataset to-date for the Arabic language. It consists of over 63,000 book reviews, each rated on a scale of 1 to 5 stars. We investigate the properties of the dataset, and present its statistics. We explore using the dataset for two tasks: (1) sentiment polarity classification; and (2) ratings classification. Moreover, we provide standard splits of the dataset into training, validation and testing, for both polarity and ratings classification, in both balanced and unbalanced settings. We extend our previous work by performing a comprehensive ana…
When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as features to predict the product ratings by several machine learning algorithms. These predictions were disentangled by various meth-ods of explainable AI (XAI) to understand whether the model showed any bias during prediction. Study 1 benchmarked these algorithms (knn, support vector machines, random forests, gradient boosting machines, XGBoost) and identified rand…
In recent years, the use of machine learning classifiers is of great value in solving a variety of problems in text classification. Sentiment mining is a kind of text classification in which, messages are classified according to sentiment orientation such as positive or negative. This paper extends the idea of evaluating the performance of various classifiers to show their effectiveness in sentiment mining of online product reviews. The product reviews are collected from Amazon reviews. To evaluate the performance of classifiers various evaluation methods like random sampling, linear sampling …
Sentiment Analysis aims to get the underlying viewpoint of the text, which could be anything that holds a subjective opinion, such as an online review, Movie rating, Comments on Blog posts etc. This paper presents a novel approach that classify text in two-dimensional Emotional space, based on the sentiments of the author. The approach uses existing lexical resources to extract feature set, which is trained using Supervised Learning techniques.
In recent years, several online platforms have seen a rapid increase in the number of review systems that request users to provide aspect-level feedback. Document-level Multi-aspect Sentiment Classification (DMSC), where the goal is to predict the ratings/sentiment from a review at an individual aspect level, has become a challenging and imminent problem. To tackle this challenge, we propose a deliberate self-attention-based deep neural network model, namely FEDAR, for the DMSC problem, which can achieve competitive performance while also being able to interpret the predictions made. FEDAR is …
QCRI（卡塔尔计算研究所）；USC Information Sciences Institute（南加州大学信息科学研究所）；University of Washington（华盛顿大学）；Columbia University（哥伦比亚大学）；JHU HLTCOE（约翰斯·霍普金斯大学人类语言技术卓越中心）
In recent years, sentiment analysis in social media has attracted a lot of research interest and has been used for a number of applications. Unfortunately, research has been hindered by the lack of suitable datasets, complicating the comparison between approaches. To address this issue, we have proposed SemEval-2013 Task 2: Sentiment Analysis in Twitter, which included two subtasks: A, an expression-level subtask, and B, a message-level subtask. We used crowdsourcing on Amazon Mechanical Turk to label a large Twitter training dataset along with additional test sets of Twitter and SMS messages …
African Institute for Mathematical Sciences（非洲数学科学研究所）；University of Cape Town（开普敦大学）；South African Astronomical Observatory（南非天文台）
The ability to identify sentiment in text, referred to as sentiment analysis, is one which is natural to adult humans. This task is, however, not one which a computer can perform by default. Identifying sentiments in an automated, algorithmic manner will be a useful capability for business and research in their search to understand what consumers think about their products or services and to understand human sociology. Here we propose two new Genetic Algorithms (GAs) for the task of automated text sentiment analysis. The GAs learn whether words occurring in a text corpus are either sentiment o…
The sentiment of a given emoji is traditionally calculated by averaging the ratings {-1, 0 or +1} given by various users to a given context where the emoji appears. However, using such formula complicates the statistical significance analysis particularly for low sample sizes. Here, we provide sentiment scores using odds and a sentiment mapping to a 4-icon scale. We show how odds ratio statistics leads to simpler sentiment analysis. Finally, we provide a list of sentiment scores with the often-missing exact p-values and CI for the most common emoji.
Manual approvals are still used by banks and other NGOs to approve loans. It takes time and is prone to mistakes because it is controlled by a bank employee. Several fields of machine learning mining technologies have been utilized to enhance various areas of credit rating forecast. A major goal of this research is to look at current sentiment analysis techniques that are being used to generate creditworthiness.
In this paper, we introduce a new framework called the sentiment-aspect attribution module (SAAM). SAAM works on top of traditional neural networks and is designed to address the problem of multi-aspect sentiment classification and sentiment regression. The framework works by exploiting the correlations between sentence-level embedding features and variations of document-level aspect rating scores. We demonstrate several variations of our framework on top of CNN and RNN based models. Experiments on a hotel review dataset and a beer review dataset have shown SAAM can improve sentiment analysis …
African University of Science and Technology（非洲科技大学）
Sentiment Analysis is the task of classifying documents based on the sentiments expressed in textual form, this can be achieved by using lexical and semantic methods. The purpose of this study is to investigate the use of semantics to perform sentiment analysis based on probabilistic graphical models and recurrent neural networks. In the empirical evaluation, the classification performance of the graphical models was compared with some traditional machine learning classifiers and a recurrent neural network. The datasets used for the experiments were IMDB movie reviews, Amazon Consumer Product …
Prior work on sentiment analysis using weak supervision primarily focuses on different reviews such as movies (IMDB), restaurants (Yelp), products (Amazon).~One under-explored field in this regard is customer chat data for a customer-agent chat in customer support due to the lack of availability of free public data. Here, we perform sentiment analysis on customer chat using weak supervision on our in-house dataset. We fine-tune the pre-trained language model (LM) RoBERTa as a sentiment classifier using weak supervision. Our contribution is as follows:1) We show that by using weak sentiment cla…
Bhagwan Parshuram Institute of Technology（巴格万·帕舒拉姆技术学院）
Opinion Mining and Sentiment Analysis is a process of identifying opinions in large unstructured/structured data and then analysing polarity of those opinions. Opinion mining and sentiment analysis have found vast application in analysing online ratings, analysing product based reviews, e-governance, and managing hostile content over the internet. This paper proposes an algorithm to implement aspect level sentiment analysis. The algorithm takes input from the remarks submitted by various teachers of a student. An aspect tree is formed which has various levels and weights are assigned to each b…
University of Moratuwa（莫拉图瓦大学）；LIRNEasia（LIRNEasia（亚洲区域信息学研究组织））
The Facebook network allows its users to record their reactions to text via a typology of emotions. This network, taken at scale, is therefore a prime data set of annotated sentiment data. This paper uses millions of such reactions, derived from a decade worth of Facebook post data centred around a Sri Lankan context, to model an eye of the beholder approach to sentiment detection for online Sinhala textual content. Three different sentiment analysis models are built, taking into account a limited subset of reactions, all reactions, and another that derives a positive/negative star rating valu…
The number of reviews on Amazon has grown significantly over the years. Customers who made purchases on Amazon provide reviews by rating the product from 1 to 5 stars and sharing a text summary of their experience and opinion of the product. The ratings of a product are averaged to provide an overall product rating. We analyzed what ratings score customers give to a specific product (a music track) in order to build a recommender model for digital music tracks on Amazon. We test various traditional models along with our proposed deep neural network (DNN) architecture to predict the reviews rat…
Ferhat Abbas University（费尔哈特·阿巴斯大学）；King Saud University（沙特国王大学）
Recommender systems nowadays are playing an important role in the delivery of services and information to users. Sentiment analysis (also known as opinion mining) is the process of determining the attitude of textual opinions, whether they are positive, negative or neutral. Data sparsity is representing a big issue for recommender systems because of the insufficiency of user rating or absence of data about users or items. This research proposed a hybrid approach combining sentiment analysis and recommender systems to tackle the problem of data sparsity problems by predicting the rating of prod…
An increasing number of people are using online social networking services (SNSs), and a significant amount of information related to experiences in consumption is shared in this new media form. Text mining is an emerging technique for mining useful information from the web. We aim at discovering in particular tweets semantic patterns in consumers' discussions on social media. Specifically, the purposes of this study are twofold: 1) finding similarity and dissimilarity between two sets of textual documents that include consumers' sentiment polarities, two forms of positive vs. negative opinion…
King Abdullah II School for Information Technology, The University of Jordan（约旦大学阿卜杜拉二世国王信息技术学院）
With the emergence of Web 2.0 technology and the expansion of on-line social networks, current Internet users have the ability to add their reviews, ratings and opinions on social media and on commercial and news web sites. Sentiment analysis aims to classify these reviews reviews in an automatic way. In the literature, there are numerous approaches proposed for automatic sentiment analysis for different language contexts. Each language has its own properties that makes the sentiment analysis more challenging. In this regard, this work presents a comprehensive survey of existing Arabic sentime…
ANU & NICTA（澳大利亚国立大学与NICTA）；Monash University（莫纳什大学）
Aspect-based opinion mining is widely applied to review data to aggregate or summarize opinions of a product, and the current state-of-the-art is achieved with Latent Dirichlet Allocation (LDA)-based model. Although social media data like tweets are laden with opinions, their "dirty" nature (as natural language) has discouraged researchers from applying LDA-based opinion model for product review mining. Tweets are often informal, unstructured and lacking labeled data such as categories and ratings, making it challenging for product opinion mining. In this paper, we propose an LDA-based opinion…
We present a statistical parsing framework for sentence-level sentiment classification in this article. Unlike previous works that employ syntactic parsing results for sentiment analysis, we develop a statistical parser to directly analyze the sentiment structure of a sentence. We show that complicated phenomena in sentiment analysis (e.g., negation, intensification, and contrast) can be handled the same as simple and straightforward sentiment expressions in a unified and probabilistic way. We formulate the sentiment grammar upon Context-Free Grammars (CFGs), and provide a formal description o…
University of Stuttgart（斯图加特大学）；Universitat Pompeu Fabra（庞培法布拉大学）
Domain adaptation for sentiment analysis is challenging due to the fact that supervised classifiers are very sensitive to changes in domain. The two most prominent approaches to this problem are structural correspondence learning and autoencoders. However, they either require long training times or suffer greatly on highly divergent domains. Inspired by recent advances in cross-lingual sentiment analysis, we provide a novel perspective and cast the domain adaptation problem as an embedding projection task. Our model takes as input two mono-domain embedding spaces and learns to project them to …
Multi-refined Feature Enhanced Sentiment Analysis Using Contextual Instruction
School of Computer Science and Engineering, University of Electronic Science and Technology of China（计算机科学与工程学院，电子科学与技术大学）；Southwestern University of Finance and Economics（西南财经大学）；Tongji University（同济大学）
Indraprastha Institute of Information Technology Delhi（德里因德拉普拉斯塔信息技术研究所）；Graphic Era（格拉菲克时代大学）
This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more comprehensive picture of the product than what a product-level rating system offers. While product-level ratings are too generic, feature-level ratings are particular; we exactly know what is good or bad about the product. There has always been a need to know which features fall short or are doing well according to the customer's perception. It keeps both the manufact…
For text classification tasks, finetuned language models perform remarkably well. Yet, they tend to rely on spurious patterns in training data, thus limiting their performance on out-of-distribution (OOD) test data. Among recent models aiming to avoid this spurious pattern problem, adding extra counterfactual samples to the training data has proven to be very effective. Yet, counterfactual data generation is costly since it relies on human annotation. Thus, we propose a novel solution that only requires annotation of a small fraction (e.g., 1%) of the original training data, and uses automatic…
Amazon（亚马逊）；University of Washington（华盛顿大学）；Allen Institute for AI（艾伦人工智能研究所）
We present the Multilingual Amazon Reviews Corpus (MARC), a large-scale collection of Amazon reviews for multilingual text classification. The corpus contains reviews in English, Japanese, German, French, Spanish, and Chinese, which were collected between 2015 and 2019. Each record in the dataset contains the review text, the review title, the star rating, an anonymized reviewer ID, an anonymized product ID, and the coarse-grained product category (e.g., 'books', 'appliances', etc.) The corpus is balanced across the 5 possible star ratings, so each rating constitutes 20% of the reviews in each…
Existing aspect based sentiment analysis (ABSA) approaches leverage various neural network models to extract the aspect sentiments via learning aspect-specific feature representations. However, these approaches heavily rely on manual tagging of user reviews according to the predefined aspects as the input, a laborious and time-consuming process. Moreover, the underlying methods do not explain how and why the opposing aspect level polarities in a user review lead to the overall polarity. In this paper, we tackle these two problems by designing and implementing a new Multiple-Attention Network (…
RCC Institute of Information Technology（RCC信息技术学院）；Maulana Abul Kalam Azad University of Technology（毛拉纳·阿布·卡拉姆·阿扎德技术大学）
As the Covid-19 outbreaks rapidly all over the world day by day and also affects the lives of million, a number of countries declared complete lock-down to check its intensity. During this lockdown period, social media plat-forms have played an important role to spread information about this pandemic across the world, as people used to express their feelings through the social networks. Considering this catastrophic situation, we developed an experimental approach to analyze the reactions of people on Twitter taking into ac-count the popular words either directly or indirectly based on this pa…
Targeted Sentiment Analysis (TSA) is a central task for generating insights from consumer reviews. Such content is extremely diverse, with sites like Amazon or Yelp containing reviews on products and businesses from many different domains. A real-world TSA system should gracefully handle that diversity. This can be achieved by a multi-domain model -- one that is robust to the domain of the analyzed texts, and performs well on various domains. To address this scenario, we present a multi-domain TSA system based on augmenting a given training set with diverse weak labels from assorted domains. T…
Center for Urban Science & Progress New York University（纽约大学城市科学与进步中心）
Many people use Yelp to find a good restaurant. Nonetheless, with only an overall rating for each restaurant, Yelp offers not enough information for independently judging its various aspects such as environment, service or flavor. In this paper, we introduced a machine learning based method to characterize such aspects for particular types of restaurants. The main approach used in this paper is to use a support vector machine (SVM) model to decipher the sentiment tendency of each review from word frequency. Word scores generated from the SVM models are further processed into a polarity index i…
Inha University（仁荷大学）；Rutgers University（罗格斯大学）；Incheon National University（仁川国立大学）
Traffic congestion is rapidly increasing in urban areas, particularly in mega cities. To date, there exist a few sensor network based systems to address this problem. However, these techniques are not suitable enough in terms of monitoring an entire transportation system and delivering emergency services when needed. These techniques require real-time data and intelligent ways to quickly determine traffic activity from useful information. In addition, these existing systems and websites on city transportation and travel rely on rating scores for different factors (e.g., safety, low crime rate,…
Wrocław University of Science and Technology（弗罗茨瓦夫理工大学）
We propose a novel approach to generate aspect hierarchies that proved to be consistently correct compared with human-generated hierarchies. We present an unsupervised technique using Rhetorical Structure Theory and graph analysis. We evaluated our approach based on 100,000 reviews from Amazon and achieved an astonishing 80% coverage compared with human-generated hierarchies coded in ConceptNet. The method could be easily extended with a sentiment analysis model and used to describe sentiment on different levels of aspect granularity. Hence, besides the flat aspect structure, we can differenti…
Sentiment analysis on user reviews helps to keep track of user reactions towards products, and make advices to users about what to buy. State-of-the-art review-level sentiment classification techniques could give pretty good precisions of above 90%. However, current phrase-level sentiment analysis approaches might only give sentiment polarity labelling precisions of around 70%~80%, which is far from satisfaction and restricts its application in many practical tasks. In this paper, we focus on the problem of phrase-level sentiment polarity labelling and attempt to bridge the gap between phrase-…
Institute of statistical studies and research (ISSR), Cairo University（开罗大学统计研究与研究所）；Cairo University（开罗大学）
The rise of social media such as blogs and social networks has fueled interest in sentiment analysis. With the proliferation of reviews, ratings, recommendations and other forms of online expression, online opinion has turned into a kind of virtual currency for businesses looking to market their products, identify new opportunities and manage their reputations, therefore many are now looking to the field of sentiment analysis. In this paper, we present a feature-based sentence level approach for Arabic sentiment analysis. Our approach is using Arabic idioms/saying phrases lexicon as a key impo…
Andalusian Research Institute in Data Science and Computational Intelligence（安达卢西亚数据科学与计算智能研究所）；University of Granada（格拉纳达大学）
Decision making models are constrained by taking the expert evaluations with pre-defined numerical or linguistic terms. We claim that the use of sentiment analysis will allow decision making models to consider expert evaluations in natural language. Accordingly, we propose the Sentiment Analysis based Multi-person Multi-criteria Decision Making (SA-MpMcDM) methodology for smarter decision aid, which builds the expert evaluations from their natural language reviews, and even from their numerical ratings if they are available. The SA-MpMcDM methodology incorporates an end-to-end multi-task deep …
Leveraging ChatGPT As Text Annotation Tool For Sentiment Analysis
College of Science and Engineering, Hamad Bin Khalifa University（哈马德·本·哈利法大学科学与工程学院）；Department of Electronic and Computer Engineering, HKUST（香港科技大学电子与计算机工程系）
University of Delaware（特拉华大学）；IBM Almaden Research（IBM阿尔马登研究中心）
A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying and extracting the essential information to help users to obtain the gist of the data. However, as customer reviews are typically short, informal, and multifaceted, it is extremely challenging to generate topic-wise summarization.While there are several studies aims to solve this issue, they are heuristic methods that are developed only utilizing customer rev…
