Customer-provided reviews have become an important source of information for business owners and other customers alike. However, effectively analyzing millions of unstructured reviews remains challenging. While large language models (LLMs) show promise for natural language understanding, their application to large-scale review analysis has been limited by computational costs and scalability concerns. This study proposes a hybrid approach that uses LLMs for aspect identification while employing classic machine-learning methods for sentiment classification at scale. Using ChatGPT to analyze sampled restaurant reviews, we identified key aspects of dining experiences and developed sentiment classifiers using human-labeled reviews, which we subsequently applied to 4.7 million reviews collected over 17 years from a major online platform. Regression analysis reveals that our machine-labeled aspects significantly explain variance in overall restaurant ratings across different aspects of dining experiences, cuisines, and geographical regions. Our findings demonstrate that combining LLMs with traditional machine learning approaches can effectively automate aspect-based sentiment analysis of large-scale customer feedback, suggesting a practical framework for both researchers and practitioners in the hospitality industry and potentially, other service sectors.
Meituan（美团）；Dalian University of Technology（大连理工大学）
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are cons…
Analysis of online reviews has attracted great attention with broad applications. Often times, the textual reviews are coupled with the numerical ratings in the data. In this work, we propose a probabilistic model to accommodate both textual reviews and overall ratings with consideration of their intrinsic connection for a joint sentiment-topic prediction. The key of the proposed method is to develop a unified generative model where the topic modeling is constructed based on review texts and the sentiment prediction is obtained by combining review texts and overall ratings. The inference of mo…
Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being positive or negative. On e-commerce websites such as Amazon.com, consumers can submit their reviews along with a specific polarity rating. In some instances, there is a mismatch between the review and the rating. To identify the reviews with mismatched ratings we performed sentiment analysis using deep learning on Amazon.com product review data. Product reviews…
Drexel University（德雷塞尔大学）；China Central Normal University（华中师范大学）
This paper proposes a new HDP based online review rating regression model named Topic-Sentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (i.e. product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as "critical aspect" analysis altogether in one framework. TSPRA extends sentiment approaches by integrating the key concept "user preference" in collaborative filtering (CF) models into consideration, while it is distinct from current CF models by decoup…
We address the rating-inference problem, wherein rather than simply decide whether a review is "thumbs up" or "thumbs down", as in previous sentiment analysis work, one must determine an author's evaluation with respect to a multi-point scale (e.g., one to five "stars"). This task represents an interesting twist on standard multi-class text categorization because there are several different degrees of similarity between class labels; for example, "three stars" is intuitively closer to "four stars" than to "one star". We first evaluate human performance at the task. Then, we apply a meta-algori…
The sentiment of a given emoji is traditionally calculated by averaging the ratings {-1, 0 or +1} given by various users to a given context where the emoji appears. However, using such formula complicates the statistical significance analysis particularly for low sample sizes. Here, we provide sentiment scores using odds and a sentiment mapping to a 4-icon scale. We show how odds ratio statistics leads to simpler sentiment analysis. Finally, we provide a list of sentiment scores with the often-missing exact p-values and CI for the most common emoji.
When people buy products online, they primarily base their decisions on the recommendations of others given in online reviews. The current work analyzed these online reviews by sentiment analysis and used the extracted sentiments as features to predict the product ratings by several machine learning algorithms. These predictions were disentangled by various meth-ods of explainable AI (XAI) to understand whether the model showed any bias during prediction. Study 1 benchmarked these algorithms (knn, support vector machines, random forests, gradient boosting machines, XGBoost) and identified rand…
We introduce LABR, the largest sentiment analysis dataset to-date for the Arabic language. It consists of over 63,000 book reviews, each rated on a scale of 1 to 5 stars. We investigate the properties of the dataset, and present its statistics. We explore using the dataset for two tasks: (1) sentiment polarity classification; and (2) ratings classification. Moreover, we provide standard splits of the dataset into training, validation and testing, for both polarity and ratings classification, in both balanced and unbalanced settings. We extend our previous work by performing a comprehensive ana…
Collaborative Filtering(CF) recommender is a crucial application in the online market and ecommerce. However, CF recommender has been proven to suffer from persistent problems related to sparsity of the user rating that will further lead to a cold-start issue. Existing methods address the data sparsity issue by applying token-level sentiment analysis that translate text review into sentiment scores as a complement of the user rating. In this paper, we attempt to optimize the sentiment analysis with advanced NLP models including BERT and RoBERTa, and experiment on whether the CF recommender has…
Sentiment Analysis is an important algorithm in Natural Language Processing which is used to detect sentiment within some text. In our project, we had chosen to work on analyzing reviews of various drugs which have been reviewed in form of texts and have also been given a rating on a scale from 1-10. We had obtained this data set from the UCI machine learning repository which had 2 data sets: train and test (split as 75-25\%). We had split the number rating for the drug into three classes in general: positive (7-10), negative (1-4) or neutral(4-7). There are multiple reviews for the drugs that…
Ferhat Abbas University（费尔哈特·阿巴斯大学）；King Saud University（沙特国王大学）
Recommender systems nowadays are playing an important role in the delivery of services and information to users. Sentiment analysis (also known as opinion mining) is the process of determining the attitude of textual opinions, whether they are positive, negative or neutral. Data sparsity is representing a big issue for recommender systems because of the insufficiency of user rating or absence of data about users or items. This research proposed a hybrid approach combining sentiment analysis and recommender systems to tackle the problem of data sparsity problems by predicting the rating of prod…
King Abdullah II School for Information Technology, The University of Jordan（约旦大学阿卜杜拉二世国王信息技术学院）
With the emergence of Web 2.0 technology and the expansion of on-line social networks, current Internet users have the ability to add their reviews, ratings and opinions on social media and on commercial and news web sites. Sentiment analysis aims to classify these reviews reviews in an automatic way. In the literature, there are numerous approaches proposed for automatic sentiment analysis for different language contexts. Each language has its own properties that makes the sentiment analysis more challenging. In this regard, this work presents a comprehensive survey of existing Arabic sentime…
Sentiment Analysis aims to get the underlying viewpoint of the text, which could be anything that holds a subjective opinion, such as an online review, Movie rating, Comments on Blog posts etc. This paper presents a novel approach that classify text in two-dimensional Emotional space, based on the sentiments of the author. The approach uses existing lexical resources to extract feature set, which is trained using Supervised Learning techniques.
We present a statistical parsing framework for sentence-level sentiment classification in this article. Unlike previous works that employ syntactic parsing results for sentiment analysis, we develop a statistical parser to directly analyze the sentiment structure of a sentence. We show that complicated phenomena in sentiment analysis (e.g., negation, intensification, and contrast) can be handled the same as simple and straightforward sentiment expressions in a unified and probabilistic way. We formulate the sentiment grammar upon Context-Free Grammars (CFGs), and provide a formal description o…
Center for Urban Science & Progress New York University（纽约大学城市科学与进步中心）
Many people use Yelp to find a good restaurant. Nonetheless, with only an overall rating for each restaurant, Yelp offers not enough information for independently judging its various aspects such as environment, service or flavor. In this paper, we introduced a machine learning based method to characterize such aspects for particular types of restaurants. The main approach used in this paper is to use a support vector machine (SVM) model to decipher the sentiment tendency of each review from word frequency. Word scores generated from the SVM models are further processed into a polarity index i…
In recent years, several online platforms have seen a rapid increase in the number of review systems that request users to provide aspect-level feedback. Document-level Multi-aspect Sentiment Classification (DMSC), where the goal is to predict the ratings/sentiment from a review at an individual aspect level, has become a challenging and imminent problem. To tackle this challenge, we propose a deliberate self-attention-based deep neural network model, namely FEDAR, for the DMSC problem, which can achieve competitive performance while also being able to interpret the predictions made. FEDAR is …
YMCA University of Science & Technology（YMCA科学技术大学）
Rapid increase in the volume of sentiment rich social media on the web has resulted in an increased interest among researchers regarding Sentimental Analysis and opinion mining. However, with so much social media available on the web, sentiment analysis is now considered as a big data task. Hence the conventional sentiment analysis approaches fails to efficiently handle the vast amount of sentiment data available now a days. The main focus of the research was to find such a technique that can efficiently perform sentiment analysis on big data sets. A technique that can categorize the text as p…
Institute of statistical studies and research (ISSR), Cairo University（开罗大学统计研究与研究所）；Cairo University（开罗大学）
The rise of social media such as blogs and social networks has fueled interest in sentiment analysis. With the proliferation of reviews, ratings, recommendations and other forms of online expression, online opinion has turned into a kind of virtual currency for businesses looking to market their products, identify new opportunities and manage their reputations, therefore many are now looking to the field of sentiment analysis. In this paper, we present a feature-based sentence level approach for Arabic sentiment analysis. Our approach is using Arabic idioms/saying phrases lexicon as a key impo…
Accurately grading open-ended assignments in large or massive open online courses (MOOCs) is non-trivial. Peer review is a promising solution but can be unreliable due to few reviewers and an unevaluated review form. To date, no work has 1) leveraged sentiment analysis in the peer-review process to inform or validate grades or 2) utilized aspect extraction to craft a review form from what students actually communicated. Our work utilizes, rather than discards, student data from review form comments to deliver better information to the instructor. In this work, we detail the process by which we…
Manual approvals are still used by banks and other NGOs to approve loans. It takes time and is prone to mistakes because it is controlled by a bank employee. Several fields of machine learning mining technologies have been utilized to enhance various areas of credit rating forecast. A major goal of this research is to look at current sentiment analysis techniques that are being used to generate creditworthiness.
The Effect of Human v/s Synthetic Test Data and Round-tripping on Assessment of Sentiment Analysis Systems for Bias
AI Institute University of South Carolina（南卡罗来纳大学人工智能研究所）；Dept. of Computer Science Netaji Subhas University of Technology（Netaji Subhas 科技大学计算机科学系）；Dept. of Computer Science and Engineering University of South Carolina（南卡罗来纳大学计算机科学与工程系）；Dept. of Integrated Information Technology University of South Carolina（南卡罗来纳大学综合信息技术系）
In this paper, we introduce a new framework called the sentiment-aspect attribution module (SAAM). SAAM works on top of traditional neural networks and is designed to address the problem of multi-aspect sentiment classification and sentiment regression. The framework works by exploiting the correlations between sentence-level embedding features and variations of document-level aspect rating scores. We demonstrate several variations of our framework on top of CNN and RNN based models. Experiments on a hotel review dataset and a beer review dataset have shown SAAM can improve sentiment analysis …
Bhagwan Parshuram Institute of Technology（巴格万·帕舒拉姆技术学院）
Opinion Mining and Sentiment Analysis is a process of identifying opinions in large unstructured/structured data and then analysing polarity of those opinions. Opinion mining and sentiment analysis have found vast application in analysing online ratings, analysing product based reviews, e-governance, and managing hostile content over the internet. This paper proposes an algorithm to implement aspect level sentiment analysis. The algorithm takes input from the remarks submitted by various teachers of a student. An aspect tree is formed which has various levels and weights are assigned to each b…
Various text analysis techniques exist, which attempt to uncover unstructured information from text. In this work, we explore using statistical dependence measures for textual classification, representing text as word vectors. Student satisfaction scores on a 3-point scale and their free text comments written about university subjects are used as the dataset. We have compared two textual representations: a frequency word representation and term frequency relationship to word vectors, and found that word vectors provide a greater accuracy. However, these word vectors have a large number of feat…
University of Oslo（奥斯陆大学）；Schibsted Media Group（施伯史泰德媒体集团）
This paper presents the Norwegian Review Corpus (NoReC), created for training and evaluating models for document-level sentiment analysis. The full-text reviews have been collected from major Norwegian news sources and cover a range of different domains, including literature, movies, video games, restaurants, music and theater, in addition to product reviews across a range of categories. Each review is labeled with a manually assigned score of 1-6, as provided by the rating of the original author. This first release of the corpus comprises more than 35,000 reviews. It is distributed using the …
University of Moratuwa（莫拉图瓦大学）；LIRNEasia（LIRNEasia（亚洲区域信息学研究组织））
The Facebook network allows its users to record their reactions to text via a typology of emotions. This network, taken at scale, is therefore a prime data set of annotated sentiment data. This paper uses millions of such reactions, derived from a decade worth of Facebook post data centred around a Sri Lankan context, to model an eye of the beholder approach to sentiment detection for online Sinhala textual content. Three different sentiment analysis models are built, taking into account a limited subset of reactions, all reactions, and another that derives a positive/negative star rating valu…
Inha University（仁荷大学）；Rutgers University（罗格斯大学）；Incheon National University（仁川国立大学）
Traffic congestion is rapidly increasing in urban areas, particularly in mega cities. To date, there exist a few sensor network based systems to address this problem. However, these techniques are not suitable enough in terms of monitoring an entire transportation system and delivering emergency services when needed. These techniques require real-time data and intelligent ways to quickly determine traffic activity from useful information. In addition, these existing systems and websites on city transportation and travel rely on rating scores for different factors (e.g., safety, low crime rate,…
Rating scales are a widely used method for data annotation; however, they present several challenges, such as difficulty in maintaining inter- and intra-annotator consistency. Best-worst scaling (BWS) is an alternative method of annotation that is claimed to produce high-quality annotations while keeping the required number of annotations similar to that of rating scales. However, the veracity of this claim has never been systematically established. Here for the first time, we set up an experiment that directly compares the rating scale method with BWS. We show that with the same total number …
IRB Barcelona（巴塞罗那生物医学研究所）；Universitat Politècnica de València（瓦伦西亚理工大学）
People unequivocally employ reviews to decide on purchasing an item or an experience on the internet. In that regard, the growing significance and number of opinions have led to the development of methods to assess their sentiment content automatically. However, it is not straightforward for the models to create a consensus value that embodies the agreement of the different reviews and differentiates across equal ratings for an item. Based on the approach proposed by Nguyen et al. in 2020, we derive a novel consensus value named ConTrip that merges their consensus score and the overall rating …
Sentiment analysis on user reviews helps to keep track of user reactions towards products, and make advices to users about what to buy. State-of-the-art review-level sentiment classification techniques could give pretty good precisions of above 90%. However, current phrase-level sentiment analysis approaches might only give sentiment polarity labelling precisions of around 70%~80%, which is far from satisfaction and restricts its application in many practical tasks. In this paper, we focus on the problem of phrase-level sentiment polarity labelling and attempt to bridge the gap between phrase-…
Previous work on review summarization focused on measuring the sentiment toward the main aspects of the reviewed product or business, or on creating a textual summary. These approaches provide only a partial view of the data: aspect-based sentiment summaries lack sufficient explanation or justification for the aspect rating, while textual summaries do not quantify the significance of each element, and are not well-suited for representing conflicting views. Recently, Key Point Analysis (KPA) has been proposed as a summarization framework that provides both textual and quantitative summary of th…
Indraprastha Institute of Information Technology Delhi（德里因德拉普拉斯塔信息技术研究所）；Graphic Era（格拉菲克时代大学）
This work studies how we can obtain feature-level ratings of the mobile products from the customer reviews and review votes to influence decision making, both for new customers and manufacturers. Such a rating system gives a more comprehensive picture of the product than what a product-level rating system offers. While product-level ratings are too generic, feature-level ratings are particular; we exactly know what is good or bad about the product. There has always been a need to know which features fall short or are doing well according to the customer's perception. It keeps both the manufact…
Existing aspect based sentiment analysis (ABSA) approaches leverage various neural network models to extract the aspect sentiments via learning aspect-specific feature representations. However, these approaches heavily rely on manual tagging of user reviews according to the predefined aspects as the input, a laborious and time-consuming process. Moreover, the underlying methods do not explain how and why the opposing aspect level polarities in a user review lead to the overall polarity. In this paper, we tackle these two problems by designing and implementing a new Multiple-Attention Network (…
Sentiment Analysis is one of the most classical and primarily studied natural language processing tasks. This problem had a notable advance with the proposition of more complex and scalable machine learning models. Despite this progress, the Brazilian Portuguese language still disposes only of limited linguistic resources, such as datasets dedicated to sentiment classification, especially when considering the existence of predefined partitions in training, testing, and validation sets that would allow a more fair comparison of different algorithm alternatives. Motivated by these issues, this w…
RCC Institute of Information Technology（RCC信息技术学院）；Maulana Abul Kalam Azad University of Technology（毛拉纳·阿布·卡拉姆·阿扎德技术大学）
As the Covid-19 outbreaks rapidly all over the world day by day and also affects the lives of million, a number of countries declared complete lock-down to check its intensity. During this lockdown period, social media plat-forms have played an important role to spread information about this pandemic across the world, as people used to express their feelings through the social networks. Considering this catastrophic situation, we developed an experimental approach to analyze the reactions of people on Twitter taking into ac-count the popular words either directly or indirectly based on this pa…
Discourse parsing is an essential upstream task in Natural Language Processing with strong implications for many real-world applications. Despite its widely recognized role, most recent discourse parsers (and consequently downstream tasks) still rely on small-scale human-annotated discourse treebanks, trying to infer general-purpose discourse structures from very limited data in a few narrow domains. To overcome this dire situation and allow discourse parsers to be trained on larger, more diverse and domain-independent datasets, we propose a framework to generate "silver-standard" discourse tr…
ANU & NICTA（澳大利亚国立大学与NICTA）；Monash University（莫纳什大学）
Aspect-based opinion mining is widely applied to review data to aggregate or summarize opinions of a product, and the current state-of-the-art is achieved with Latent Dirichlet Allocation (LDA)-based model. Although social media data like tweets are laden with opinions, their "dirty" nature (as natural language) has discouraged researchers from applying LDA-based opinion model for product review mining. Tweets are often informal, unstructured and lacking labeled data such as categories and ratings, making it challenging for product opinion mining. In this paper, we propose an LDA-based opinion…
Andalusian Research Institute in Data Science and Computational Intelligence（安达卢西亚数据科学与计算智能研究所）；University of Granada（格拉纳达大学）
Decision making models are constrained by taking the expert evaluations with pre-defined numerical or linguistic terms. We claim that the use of sentiment analysis will allow decision making models to consider expert evaluations in natural language. Accordingly, we propose the Sentiment Analysis based Multi-person Multi-criteria Decision Making (SA-MpMcDM) methodology for smarter decision aid, which builds the expert evaluations from their natural language reviews, and even from their numerical ratings if they are available. The SA-MpMcDM methodology incorporates an end-to-end multi-task deep …
Environmental, Social and Governance Sentiment Analysis on Slovene News: A Novel Dataset and Models
Eindhoven University of Technology（埃因霍温理工大学）；Jožef Stefan Institute（约瑟夫·斯特凡研究所）；University of Ljubljana（卢布尔雅那大学）；Queen Mary University of London（伦敦玛丽女王大学）
Unraveling Media Perspectives: A Comprehensive Methodology Combining Large Language Models, Topic Modeling, Sentiment Analysis, and Ontology Learning to Analyse Media Bias
Institute of IT Management and Digitization Research (IFID)（信息管理与数字化研究学院）
