Understanding Work Practices of Autonomous Agile Teams: A Social-psychological Review
Lucas Gren
发表信息：
Paasivaara M., Kruchten P. (eds) Agile Processes in Software Engineering and Extreme Programming - Workshops. XP 2020. Lecture Notes in Business Information Processing, vol 396. Springer, Cham
The purpose of this paper is to suggest additional aspects of social psychology that could help when making sense of autonomous agile teams. To make use of well-tested theories in social psychology and instead see how they replicated and differ in the autonomous agile team context would avoid reinventing the wheel. This was done, as an initial step, through looking at some very common agile practices and relate them to existing findings in social-psychological research. The two theories found that I argue could be more applied to the software engineering context are social identity theory and group socialization theory. The results show that literature provides social-psychological reasons for the popularity of some agile practices, but that scientific studies are needed to gather empirical evidence on these under-researched topics. Understanding deeper psychological theories could provide a better understanding of the psychological processes when building autonomous agile team, which could then lead to better predictability and intervention in relation to human factors.
Psychological safety has been postulated as a key factor for the success of agile software development teams, yet there is a lack of empirical studies investigating the role of psychological safety in this context. The present study examines how work design characteristics of software development teams (autonomy, task interdependence, and role clarity) influence psychological safety and, further, how psychological safety impacts team performance, either directly or indirectly through team reflexivity. We test our model using survey data from 236 team members in 43 software development teams in…
With the agile approach to managing software development projects comes an increased dependability on well functioning teams, since many of the practices are built on teamwork. The objective of this study was to investigate if, and how, team development from a group psychological perspective is related to some work practices of agile teams. Data were collected from 34 agile teams (200 individuals) from six software development organizations and one university in both Brazil and Sweden using the Group Development Questionnaire (Scale IV) and the Perceptive Agile Measurement (PAM). The result in…
There are studies showing what happens if agile teams are introduced into a non-agile organization, e.g. higher overhead costs and the necessity of an understanding of agile methods even outside the teams. This case study shows an example of work motivational aspects that might surface when an agile team exists in the middle of a more traditional structure. This case study was conducted at a car manufacturer in Sweden, consisting of an unstructured interview with the Scrum Master and a semi-structured focus group. The results show that the teams felt that the feedback from the surrounding orga…
Teamwork is critical in many industrial sectors. When creating complex software solutions, most companies and public institutions organize work in cross-functional teams and follow the principles of agile development. This approach to knowledge-intensive work seeks to empower team members, ensures that the most competent people make decisions, and manages uncertainty by allowing members to learn and adapt as the work progresses. Advice on teamwork is abundant. For example, the Google re:Work model offers advice to development teams in the form of five key factors for successful teams, includin…
Research has shown that the maturity of small workgroups from a psychological perspective is intimately connected to team agility. We, therefore, tested if agile team members appreciated group development psychology training. Our results show that the participating teams seem to have a very positive view of group development training and state that they now have a new way of thinking about teamwork and new tools to deal with team-related problems. We, therefore, see huge potential in training agile teams in group development psychology since the positive effects might span over the entire soft…
Effective leadership is one of the key drivers of business and project success, and one of the most active areas of management research. But how does leadership work in agile software development, which emphasizes self-management and self-organization and marginalizes traditional leadership roles? To find out, this study examines agile leadership from the perspective of thirteen professionals who identify as agile leaders, in different roles, at ten different software development companies of varying sizes. Data from semi-structured interviews reveals that leadership: (1) is dynamically shared…
The agile approach to projects focuses more on close-knit teams than traditional waterfall projects, which means that aspects of group maturity become even more important. This psychological aspect is not much researched in connection to the building of an "agile team." The purpose of this study is to investigate how building agile teams is connected to a group development model taken from social psychology. We conducted ten semi-structured interviews with coaches, Scrum Masters, and managers responsible for the agile process from seven different companies, and collected survey data from 66 gr…
Software development is a team work and largely dependent on open social interaction and continuous learning of individuals. Drawing on well established theoretical concepts proposed by social psychology and organizational science disciplines, we develop a theoretical framework proposing that team climate has a significant influence on team learning and ultimately affects team performance. Our study consists of two goals. First to understand the preconditions of team learning and second to investigate the relationship between team learning, psychological safety, and team performance in large s…
Editor Introduction: Today software engineering is characterized by two strong trends: agile and distributed. Both together are increasingly demanded and challenge teams and projects due to lack of discipline, insufficient transparency, agile "ping pong" and thus overheads and rework. Authors Fabio Calefato and I describe current technologies and tools for agile collaboration. I look forward to hearing from both readers and prospective column authors about this column and the technologies you want to know more about. -- Christof Ebert
Agile processes explicitly focus more on team-work than more traditional management techniques when building software. With high velocity and responsiveness on team-level come the risk of interpersonal conflict in the agile organizations. Through a survey with 68 software developers from three large Swedish companies, I found that the presence of interpersonal conflict was negatively connected to the agile practices Iterative Development and Customer Access. The agile practices Iteration Planning and Iterative Development were positively linked to the measurement of the developers' perceived t…
Seamless and continuous support for long term organizational learning needs is essential for long lasting progress of the organization. Agile process model provides an excellent opportunity to cater that specific problem and also helps in motivation, satisfaction, coordination, presentation and technical skills enhancement of agile teams. This long term learning process makes organization to sustain their current successes and lead both organization and team members to successful and dynamic market leaders.
Motivation: How immature teams can become agile is a question that puzzles practitioners and researchers alike. Scrum is one method that supports agile working. Empirical research on the Scrum Master role remains scarce and reveals contradicting results. While the Scrum Master role is often centred on one person in rather immature teams, the role is expected to be shared among multiple members in mature teams. Objective: Therefore, we aim to understand how the Scrum Master role changes while the team matures. Method: We applied Grounded Theory and conducted qualitative interviews with 53 pract…
This paper presents an empirical study on how self- organized software teams could attain high performance using agile and lean practices. In particular, the paper qualitatively examines characteristics of high performance and self- organization in one project team. The case under study is a customer-driven student project, carried out to develop an alpha-version prototype. The paper also studies how certain agile software practices aid in initialising self-organization in the team. The main results indicate that self-organization as supported by certain Agile and Lean practices helps teams in…
In order to increase the ability to build complex, software-intensive systems, as well as to decrease time-to-market for new functionality, automotive companies aim to scale agile methods beyond individual teams. This is challenging, given the specifics of automotive systems that are often safety-critical and consist of software, hardware, and mechanical components. This paper investigates the concrete reasons for scaling agility beyond teams, the strategies that support such scaling, and foreseeable implications that such a drastic organizational change will entail. The investigation is based…
In recent years, Agile methods have continued to grow into a popular means of modulating team productivity, even garnering a presence in non-software development related industries. The uptake of Agile methods has been driven by their flexibility, making them more suitable for many teams when compared to traditional approaches. However, an inevitable expectation for an Agile workflow is a higher level of change and uncertainty regarding requirements and tasks, which can ultimately have impacts on team member emotional states. The extent of such emotion impacts has motivated our research into t…
The ability to self-organise is posited to be a fundamental requirement for successful agile teams. In particular, self-organising teams are said to be crucial in agile globally distributed software development (AGSD) settings, where distance exacerbates team issues. We used contextual analysis to study the specific interaction behaviours and enacted roles of practitioners working in multiple AGSD teams. Our results show that the teams studied were extremely task focussed, and those who occupied team lead or programmer roles were central to their teams' self-organisation. These findings have i…
Information technology (IT) organizations are increasing the use of agile practices, which are based on a people-centred culture alongside the software development process. Thus, it is vital to understand the social and human factors of the individuals working in agile environments, such as happiness and unhappiness and how these factors impact this kind of environment. Therefore, five case-studies were developed inside agile projects, in a company that values innovation, aiming to identify how (un)happiness impacts software engineers in agile environments. According to the answers gathered fr…
The Covid-19 pandemic led to several challenges in everybody working life. Many companies worldwide enabled comprehensive remote work settings for their employees. Agile Software Development Teams are affected by the switch to remote work as agile methods setting communication and collaboration in focus. The well-being and motivation of software engineers and developers, which impacting their performance, are influenced by specific context factors. This paper aims to analyze identify specific context factors for a good remote work setting. We designed a single case study at a German ecommerce …
In the software engineering industry today, companies primarily conduct their work in teams. To increase organizational productivity, it is thus crucial to know the factors that affect team effectiveness. Two team-related concepts that have gained prominence lately are psychological safety and team norms. Still, few studies exist that explore these in a software engineering context. Therefore, with the aim of extending the knowledge of these concepts, we examined if psychological safety and team norm clarity associate positively with software developers' self-assessed team performance and job …
Context: In the light of the swift and iterative nature of Agile Software Development (ASD) practices, establishing deeper insights into capability measurement within the context of team formation is crucial, as the capability of individuals and teams can affect team performance and productivity. Although a former Systematic Literature Review (SLR) synthesized the state of the art in relation to capability measurement in ASD with a focus on selecting individuals to agile teams, and capabilities related to team performance and success, determining to what degree the SLR's results apply to pract…
The Agile Manifesto describes that the most efficient and effective method of conveying information to and within a development team is through face-to-face conversation. However that is not always possible when teams are working in a Global Software Development (GSD) environment. Based on this scenario, this study presents an exploratory data analysis using survey results to explore agile practices and challenges of a global software development team that uses ScaledAgile Framework (SAFe), which is designed for the need of larger organizations. The goal of this study is to understand the team…
Context: Agile software development (ASD) sets social aspects like communication and collaboration in focus. Thus, one may assume that the specific work organization of companies impacts the work of ASD teams. A major change in work organization is the switch to a 4-day work week, which some companies investigated in experiments. Also, recent studies show that ASD teams are affected by the switch to remote work since the Covid 19 pandemic outbreak in 2020. Objective: Our study presents empirical findings on the effects on ASD teams operating remote in a 4-day work week organization. Method: We…
Agile processes are now widely practiced by software engineering (SE) teams, and the agile manifesto claims that agile methods support responding to changes well. However, no study appears to have researched whether this is accurate in reality. Requirements changes (RCs) are inevitable in any software development environment, and we wanted to acquire a holistic picture of how RCs occur and are handled in agile SE teams in practice. We also wanted to know whether responding to changes is the only or a main reason for software teams to use agile in their projects. To do this we conducted a mixed…
Context: It is not uncommon for a new team member to join an existing Agile software development team, even after development has started. This new team member faces a number of challenges before they are integrated into the team and can contribute productively to team progress. Ideally, each newcomer should be supported in this transition through an effective team onboarding program, although prior evidence suggests that this is challenging for many organisations. Objective: We seek to understand how Agile teams address the challenge of team onboarding in order to inform future onboarding des…
According to the principles articulated in the agile manifesto, motivated and empowered software developers relying on technical excellence and simple designs, create business value by delivering working software to users at regular short intervals. These principles have spawned many practices. At the core of these practices is the idea of autonomous, self-managing, or self-organizing teams whose members work at a pace that sustains their creativity and productivity. This article summarizes the main challenges faced when implementing autonomous teams and the topics and research questions that …
Many tools have been created for measuring the agility of software teams, thus creating a saturation in the field. Three agile measurement tools were selected in order to validate whether they yield sim-ilar results. The surveys of the tools were given to teams in Company A (N = 30). The questions were grouped into agile practices which were checked for correlation in order to establish convergent validity. In addition, we checked whether the questions identified to be the same among the tools would be given the same replies by the respondents. We could not establish convergent validity since …
Today, software companies usually organize their work in teams. Social science research on team development has shown that for a team to reach a productive and autonomous stage, it has to be able to manage internal conflicts and disagreements efficiently. To better facilitate the team development process, we argue that software engineers' needs additional training in negotiation skills and conflict resolution. In this position paper, we outline ideas for what aspects to consider in such training. As an example, we argue that a majority of the conflicts originate from team-level factors and tha…
A number of qualitative studies find that team leadership is one essential success factor for evolving into a mature agile team. One such qualitative study suggests the 9-Factor Theory of Scrum Master roles, which claims that the Scrum Master performs a set of 9 leadership roles which are transferred to the team over time (Spiegler et al., 2019). We aimed at conducting a quantitative exploration that examines the presence and change of the 9-Factory Theory in relation to team maturity. We conducted an online survey with 67 individuals at the conglomerate Robert Bosch GmbH. Descriptive statisti…
Background: Volvo Cars is pioneering an agile transformation on a large scale in the automotive industry. Social psychological aspects of automotive software development are an under-researched area in general. Few studies on team maturity or group dynamics can be found specifically in the automotive software engineering domain. Objective: This study is intended as an initial step to fill that gap by investigating the connection between issues and problem reports and team maturity. Method: We conducted a quantitative study with 84 participants from 14 teams and qualitatively validated the resu…
Neurodiversity in Agile Teams: Obstacles and Inclusion Barriers
University of Applied Sciences and Arts Hannover（汉诺威应用科学与艺术学院）；University of Applied Sciences Emden/Leer（埃姆登/莱尔应用科学大学）；Bagilstein GmbH（巴吉尔斯坦有限公司）；IU International University（IU国际大学）；DB Systel GmbH（德铁系统有限公司）
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