We focus on improving the effectiveness of a Virtual Assistant (VA) in recognizing emerging entities in spoken queries. We introduce a method that uses historical user interactions to forecast which entities will gain in popularity and become trending, and it subsequently integrates the predictions within the Automated Speech Recognition (ASR) component of the VA. Experiments show that our proposed approach results in a 20% relative reduction in errors on emerging entity name utterances without degrading the overall recognition quality of the system.
End-to-end (E2E) spoken language understanding (SLU) systems predict utterance semantics directly from speech using a single model. Previous work in this area has focused on targeted tasks in fixed domains, where the output semantic structure is assumed a priori and the input speech is of limited complexity. In this work we present our approach to developing an E2E model for generalized SLU in commercial voice assistants (VAs). We propose a fully differentiable, transformer-based, hierarchical system that can be pretrained at both the ASR and NLU levels. This is then fine-tuned on both transcr…
Recent years have seen significant advances in end-to-end (E2E) spoken language understanding (SLU) systems, which directly predict intents and slots from spoken audio. While dialogue history has been exploited to improve conventional text-based natural language understanding systems, current E2E SLU approaches have not yet incorporated such critical contextual signals in multi-turn and task-oriented dialogues. In this work, we propose a contextual E2E SLU model architecture that uses a multi-head attention mechanism over encoded previous utterances and dialogue acts (actions taken by the voic…
Drexel University（德雷塞尔大学）；College of Computing & Informatics（计算与信息学院）；Amazon.com, Inc.（亚马逊公司）
Query rewriting (QR) is an increasingly important technique to reduce customer friction caused by errors in a spoken language understanding pipeline, where the errors originate from various sources such as speech recognition errors, language understanding errors or entity resolution errors. In this work, we first propose a neural-retrieval based approach for query rewriting. Then, inspired by the wide success of pre-trained contextual language embeddings, and also as a way to compensate for insufficient QR training data, we propose a language-modeling (LM) based approach to pre-train query emb…
We introduce a data augmentation technique based on byte pair encoding and a BERT-like self-attention model to boost performance on spoken language understanding tasks. We compare and evaluate this method with a range of augmentation techniques encompassing generative models such as VAEs and performance-boosting techniques such as synonym replacement and back-translation. We show our method performs strongly on domain and intent classification tasks for a voice assistant and in a user-study focused on utterance naturalness and semantic similarity.
End-to-end spoken language understanding (SLU) predicts intent directly from audio using a single model. It promises to improve the performance of assistant systems by leveraging acoustic information lost in the intermediate textual representation and preventing cascading errors from Automatic Speech Recognition (ASR). Further, having one unified model has efficiency advantages when deploying assistant systems on-device. However, the limited number of public audio datasets with semantic parse labels hinders the research progress in this area. In this paper, we release the Spoken Task-Oriented …
In practice, most spoken language understanding systems process user input in a pipelined manner; first domain is predicted, then intent and semantic slots are inferred according to the semantic frames of the predicted domain. The pipeline approach, however, has some disadvantages: error propagation and lack of information sharing. To address these issues, we present a unified neural network that jointly performs domain, intent, and slot predictions. Our approach adopts a principled architecture for multitask learning to fold in the state-of-the-art models for each task. With a few more ingred…
Amazon Alexa AI（亚马逊Alexa人工智能部门）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Voice Assistants such as Alexa, Siri, and Google Assistant typically use a two-stage Spoken Language Understanding pipeline; first, an Automatic Speech Recognition (ASR) component to process customer speech and generate text transcriptions, followed by a Natural Language Understanding (NLU) component to map transcriptions to an actionable hypothesis. An end-to-end (E2E) system that goes directly from speech to a hypothesis is a more attractive option. These systems were shown to be smaller, faster, and better optimized. However, they require massive amounts of end-to-end training data and in a…
Language models (LM) for interactive speech recognition systems are trained on large amounts of data and the model parameters are optimized on past user data. New application intents and interaction types are released for these systems over time, imposing challenges to adapt the LMs since the existing training data is no longer sufficient to model the future user interactions. It is unclear how to adapt LMs to new application intents without degrading the performance on existing applications. In this paper, we propose a solution to (a) estimate n-gram counts directly from the hand-written gram…
This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazon's virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWS's Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and …
JD AI（京东人工智能）；Hunan University（湖南大学）；University of Cambridge（剑桥大学）
Building Spoken Language Understanding (SLU) robust to Automatic Speech Recognition (ASR) errors is an essential issue for various voice-enabled virtual assistants. Considering that most ASR errors are caused by phonetic confusion between similar-sounding expressions, intuitively, leveraging the phoneme sequence of speech can complement ASR hypothesis and enhance the robustness of SLU. This paper proposes a novel model with Cross Attention for SLU (denoted as CASLU). The cross attention block is devised to catch the fine-grained interactions between phoneme and word embeddings in order to make…
An intelligent virtual assistant (IVA) enables effortless conversations in call routing through spoken utterance classification (SUC) which is a special form of spoken language understanding (SLU). Building a SUC system requires a large amount of supervised in-domain data that is not always available. In this paper, we introduce an unsupervised spoken utterance classification approach (USUC) that does not require any in-domain data except for the intent labels and a few para-phrases per intent. USUC is consisting of a KNN classifier (K=1) and a complex embedding model trained on a large amount…
Query rewriting (QR) systems are widely used to reduce the friction caused by errors in a spoken language understanding pipeline. However, the underlying supervised models require a large number of labeled pairs, and these pairs are hard and costly to be collected. Therefore, We propose an augmentation framework that learns patterns from existing training pairs and generates rewrite candidates from rewrite labels inversely to compensate for insufficient QR training data. The proposed framework casts the augmentation problem as a sequence-to-sequence generation task and enforces the optimizatio…
End-to-end spoken language understanding (SLU) systems are gaining popularity over cascaded approaches due to their simplicity and ability to avoid error propagation. However, these systems model sequence labeling as a sequence prediction task causing a divergence from its well-established token-level tagging formulation. We build compositional end-to-end SLU systems that explicitly separate the added complexity of recognizing spoken mentions in SLU from the NLU task of sequence labeling. By relying on intermediate decoders trained for ASR, our end-to-end systems transform the input modality f…
End-to-end (E2E) models are becoming increasingly popular for spoken language understanding (SLU) systems and are beginning to achieve competitive performance to pipeline-based approaches. However, recent work has shown that these models struggle to generalize to new phrasings for the same intent indicating that models cannot understand the semantic content of the given utterance. In this work, we incorporated language models pre-trained on unlabeled text data inside E2E-SLU frameworks to build strong semantic representations. Incorporating both semantic and acoustic information can increase t…
Language modeling (LM) for automatic speech recognition (ASR) does not usually incorporate utterance level contextual information. For some domains like voice assistants, however, additional context, such as the time at which an utterance was spoken, provides a rich input signal. We introduce an attention mechanism for training neural speech recognition language models on both text and non-linguistic contextual data. When applied to a large de-identified dataset of utterances collected by a popular voice assistant platform, our method reduces perplexity by 7.0% relative over a standard LM that…
End-to-end acoustic-to-word speech recognition models have recently gained popularity because they are easy to train, scale well to large amounts of training data, and do not require a lexicon. In addition, word models may also be easier to integrate with downstream tasks such as spoken language understanding, because inference (search) is much simplified compared to phoneme, character or any other sort of sub-word units. In this paper, we describe methods to construct contextual acoustic word embeddings directly from a supervised sequence-to-sequence acoustic-to-word speech recognition model …
We consider the problem of spoken language understanding (SLU) of extracting natural language intents and associated slot arguments or named entities from speech that is primarily directed at voice assistants. Such a system subsumes both automatic speech recognition (ASR) as well as natural language understanding (NLU). An end-to-end joint SLU model can be built to a required specification opening up the opportunity to deploy on hardware constrained scenarios like devices enabling voice assistants to work offline, in a privacy preserving manner, whilst also reducing server costs. We first pres…
Automatic speech recognition (ASR) meets more informal and free-form input data as voice user interfaces and conversational agents such as the voice assistants such as Alexa, Google Home, etc., gain popularity. Conversational speech is both the most difficult and environmentally relevant sort of data for speech recognition. In this paper, we take a linguistic perspective, and take the French language as a case study toward disambiguation of the French homophones. Our contribution aims to provide more insight into human speech transcription accuracy in conditions to reproduce those of state-of-…
Virtual assistants make use of automatic speech recognition (ASR) to help users answer entity-centric queries. However, spoken entity recognition is a difficult problem, due to the large number of frequently-changing named entities. In addition, resources available for recognition are constrained when ASR is performed on-device. In this work, we investigate the use of probabilistic grammars as language models within the finite-state transducer (FST) framework. We introduce a deterministic approximation to probabilistic grammars that avoids the explicit expansion of non-terminals at model creat…
The usage of automatic speech recognition (ASR) systems are becoming omnipresent ranging from personal assistant to chatbots, home, and industrial automation systems, etc. Modern robots are also equipped with ASR capabilities for interacting with humans as speech is the most natural interaction modality. However, ASR in robots faces additional challenges as compared to a personal assistant. Being an embodied agent, a robot must recognize the physical entities around it and therefore reliably recognize the speech containing the description of such entities. However, current ASR systems are ofte…
In this paper, we explore the benefits of incorporating context into a Recurrent Neural Network (RNN-T) based Automatic Speech Recognition (ASR) model to improve the speech recognition for virtual assistants. Specifically, we use meta information extracted from the time at which the utterance is spoken and the approximate location information to make ASR context aware. We show that these contextual information, when used individually, improves overall performance by as much as 3.48% relative to the baseline and when the contexts are combined, the model learns complementary features and the rec…
Université de Lorraine（洛林大学）；CNRS（法国国家科学研究中心）；Inria（法国国家信息与自动化研究所）；LORIA（洛林计算机科学及其应用研究实验室）；Le Mans Université（勒芒大学）；LIUM（勒芒大学信息学实验室）
With the popularity of virtual assistants (e.g., Siri, Alexa), the use of speech recognition is now becoming more and more widespread.However, speech signals contain a lot of sensitive information, such as the speaker's identity, which raises privacy concerns.The presented experiments show that the representations extracted by the deep layers of speech recognition networks contain speaker information.This paper aims to produce an anonymous representation while preserving speech recognition performance.To this end, we propose to use vector quantization to constrain the representation space and …
Entrainment is the phenomenon by which an interlocutor adapts their speaking style to align with their partner in conversations. It has been found in different dimensions as acoustic, prosodic, lexical or syntactic. In this work, we explore and utilize the entrainment phenomenon to improve spoken dialogue systems for voice assistants. We first examine the existence of the entrainment phenomenon in human-to-human dialogues in respect to acoustic feature and then extend the analysis to emotion features. The analysis results show strong evidence of entrainment in terms of both acoustic and emotio…
Michigan State University（密歇根州立大学）；RPI（伦斯勒理工学院）；Vanderbilt University（范德堡大学）；Rice University（莱斯大学）
Bengali is one of the most spoken languages in the world with over 300 million speakers globally. Despite its popularity, research into the development of Bengali speech recognition systems is hindered due to the lack of diverse open-source datasets. As a way forward, we have crowdsourced the Bengali Common Voice Speech Dataset, which is a sentence-level automatic speech recognition corpus. Collected on the Mozilla Common Voice platform, the dataset is part of an ongoing campaign that has led to the collection of over 400 hours of data in 2 months and is growing rapidly. Our analysis shows tha…
