We consider the problem of spoken language understanding (SLU) of extracting natural language intents and associated slot arguments or named entities from speech that is primarily directed at voice assistants. Such a system subsumes both automatic speech recognition (ASR) as well as natural language understanding (NLU). An end-to-end joint SLU model can be built to a required specification opening up the opportunity to deploy on hardware constrained scenarios like devices enabling voice assistants to work offline, in a privacy preserving manner, whilst also reducing server costs.
We first present models that extract utterance intent directly from speech without intermediate text output. We then present a compositional model, which generates the transcript using the Listen Attend Spell ASR system and then extracts interpretation using a neural NLU model. Finally, we contrast these methods to a jointly trained end-to-end joint SLU model, consisting of ASR and NLU subsystems which are connected by a neural network based interface instead of text, that produces transcripts as well as NLU interpretation. We show that the jointly trained model shows improvements to ASR incorporating semantic information from NLU and also improves NLU by exposing it to ASR confusion encoded in the hidden layer.
Tsinghua University（清华大学）；Tencent AI Lab（腾讯人工智能实验室）；The Chinese University of Hong Kong（香港中文大学）
Language understanding in speech-based systems have attracted much attention in recent years with the growing demand for voice interface applications. However, the robustness of natural language understanding (NLU) systems to errors introduced by automatic speech recognition (ASR) is under-examined. %To facilitate the research on ASR-robust general language understanding, In this paper, we propose ASR-GLUE benchmark, a new collection of 6 different NLU tasks for evaluating the performance of models under ASR error across 3 different levels of background noise and 6 speakers with various voice …
Spoken language understanding (SLU) systems translate voice input commands to semantics which are encoded as an intent and pairs of slot tags and values. Most current SLU systems deploy a cascade of two neural models where the first one maps the input audio to a transcript (ASR) and the second predicts the intent and slots from the transcript (NLU). In this paper, we introduce FANS, a new end-to-end SLU model that fuses an ASR audio encoder to a multi-task NLU decoder to infer the intent, slot tags, and slot values directly from a given input audio, obviating the need for transcription. FANS c…
Spoken language understanding (SLU) treats automatic speech recognition (ASR) and natural language understanding (NLU) as a unified task and usually suffers from data scarcity. We exploit an ASR and NLU joint training method based on meta auxiliary learning to improve the performance of low-resource SLU task by only taking advantage of abundant manual transcriptions of speech data. One obvious advantage of such method is that it provides a flexible framework to implement a low-resource SLU training task without requiring access to any further semantic annotations. In particular, a NLU model is…
Current voice assistants typically use the best hypothesis yielded by their Automatic Speech Recognition (ASR) module as input to their Natural Language Understanding (NLU) module, thereby losing helpful information that might be stored in lower-ranked ASR hypotheses. We explore the change in performance of NLU associated tasks when utilizing five-best ASR hypotheses when compared to status quo for two language datasets, German and Portuguese. To harvest information from the ASR five-best, we leverage extractive summarization and joint extractive-abstractive summarization models for Domain Cla…
We propose a novel deliberation-based approach to end-to-end (E2E) spoken language understanding (SLU), where a streaming automatic speech recognition (ASR) model produces the first-pass hypothesis and a second-pass natural language understanding (NLU) component generates the semantic parse by conditioning on both ASR's text and audio embeddings. By formulating E2E SLU as a generalized decoder, our system is able to support complex compositional semantic structures. Furthermore, the sharing of parameters between ASR and NLU makes the system especially suitable for resource-constrained (on-devi…
End-to-end Spoken Language Understanding (E2E SLU) has attracted increasing interest due to its advantages of joint optimization and low latency when compared to traditionally cascaded pipelines. Existing E2E SLU models usually follow a two-stage configuration where an Automatic Speech Recognition (ASR) network first predicts a transcript which is then passed to a Natural Language Understanding (NLU) module through an interface to infer semantic labels, such as intent and slot tags. This design, however, does not consider the NLU posterior while making transcript predictions, nor correct the N…
In a modern spoken language understanding (SLU) system, the natural language understanding (NLU) module takes interpretations of a speech from the automatic speech recognition (ASR) module as the input. The NLU module usually uses the first best interpretation of a given speech in downstream tasks such as domain and intent classification. However, the ASR module might misrecognize some speeches and the first best interpretation could be erroneous and noisy. Solely relying on the first best interpretation could make the performance of downstream tasks non-optimal. To address this issue, we intr…
Spoken language understanding (SLU) systems extract both text transcripts and semantics associated with intents and slots from input speech utterances. SLU systems usually consist of (1) an automatic speech recognition (ASR) module, (2) an interface module that exposes relevant outputs from ASR, and (3) a natural language understanding (NLU) module. Interfaces in SLU systems carry information on text transcriptions or richer information like neural embeddings from ASR to NLU. In this paper, we study how interfaces affect joint-training for spoken language understanding. Most notably, we obtain…
Spoken language understanding (SLU) systems extract transcriptions, as well as semantics of intent or named entities from speech, and are essential components of voice activated systems. SLU models, which either directly extract semantics from audio or are composed of pipelined automatic speech recognition (ASR) and natural language understanding (NLU) models, are typically trained via differentiable cross-entropy losses, even when the relevant performance metrics of interest are word or semantic error rates. In this work, we propose non-differentiable sequence losses based on SLU metrics as a…
Transforming NLU with Babylon: A Case Study in Development of Real-time, Edge-Efficient, Multi-Intent Translation System for Automated Drive-Thru Ordering
End-to-end spoken language understanding (SLU) systems are gaining popularity over cascaded approaches due to their simplicity and ability to avoid error propagation. However, these systems model sequence labeling as a sequence prediction task causing a divergence from its well-established token-level tagging formulation. We build compositional end-to-end SLU systems that explicitly separate the added complexity of recognizing spoken mentions in SLU from the NLU task of sequence labeling. By relying on intermediate decoders trained for ASR, our end-to-end systems transform the input modality f…
Most End-to-End (E2E) SLU networks leverage the pre-trained ASR networks but still lack the capability to understand the semantics of utterances, crucial for the SLU task. To solve this, recently proposed studies use pre-trained NLU networks. However, it is not trivial to fully utilize both pre-trained networks; many solutions were proposed, such as Knowledge Distillation, cross-modal shared embedding, and network integration with Interface. We propose a simple and robust integration method for the E2E SLU network with novel Interface, Continuous Token Interface (CTI), the junctional represent…
University of Southern California（南加州大学）；Disney Research（迪士尼研究院）
Spoken Language Understanding (SLU) typically comprises of an automatic speech recognition (ASR) followed by a natural language understanding (NLU) module. The two modules process signals in a blocking sequential fashion, i.e., the NLU often has to wait for the ASR to finish processing on an utterance basis, potentially leading to high latencies that render the spoken interaction less natural. In this paper, we propose recurrent neural network (RNN) based incremental processing towards the SLU task of intent detection. The proposed methodology offers lower latencies than a typical SLU system, …
JD AI（京东人工智能）；Hunan University（湖南大学）；University of Cambridge（剑桥大学）
Building Spoken Language Understanding (SLU) robust to Automatic Speech Recognition (ASR) errors is an essential issue for various voice-enabled virtual assistants. Considering that most ASR errors are caused by phonetic confusion between similar-sounding expressions, intuitively, leveraging the phoneme sequence of speech can complement ASR hypothesis and enhance the robustness of SLU. This paper proposes a novel model with Cross Attention for SLU (denoted as CASLU). The cross attention block is devised to catch the fine-grained interactions between phoneme and word embeddings in order to make…
Google Assistant（谷歌助手）；Amazon Alexa AI（亚马逊 Alexa 人工智能）
As more users across the world are interacting with dialog agents in their daily life, there is a need for better speech understanding that calls for renewed attention to the dynamics between research in automatic speech recognition (ASR) and natural language understanding (NLU). We briefly review these research areas and lay out the current relationship between them. In light of the observations we make in this paper, we argue that (1) NLU should be cognizant of the presence of ASR models being used upstream in a dialog system's pipeline, (2) ASR should be able to learn from errors found in N…
Amazon Alexa AI（亚马逊Alexa人工智能部门）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Voice Assistants such as Alexa, Siri, and Google Assistant typically use a two-stage Spoken Language Understanding pipeline; first, an Automatic Speech Recognition (ASR) component to process customer speech and generate text transcriptions, followed by a Natural Language Understanding (NLU) component to map transcriptions to an actionable hypothesis. An end-to-end (E2E) system that goes directly from speech to a hypothesis is a more attractive option. These systems were shown to be smaller, faster, and better optimized. However, they require massive amounts of end-to-end training data and in a…
TV subtitles are a rich source of transcriptions of many types of speech, ranging from read speech in news reports to conversational and spontaneous speech in talk shows and soaps. However, subtitles are not verbatim (i.e. exact) transcriptions of speech, so they cannot be used directly to improve an Automatic Speech Recognition (ASR) model. We propose a multitask dual-decoder Transformer model that jointly performs ASR and automatic subtitling. The ASR decoder (possibly pre-trained) predicts the verbatim output and the subtitle decoder generates a subtitle, while sharing the encoder. The two …
SLU combines ASR and NLU capabilities to accomplish speech-to-intent understanding. In this paper, we compare different ways to combine ASR and NLU, in particular using a single Conformer model with different ways to use its components, to better understand the strengths and weaknesses of each approach. We find that it is not necessarily a choice between two-stage decoding and end-to-end systems which determines the best system for research or application. System optimization still entails carefully improving the performance of each component. It is difficult to prove that one direction is con…
Word Error Rate (WER) has been the predominant metric used to evaluate the performance of automatic speech recognition (ASR) systems. However, WER is sometimes not a good indicator for downstream Natural Language Understanding (NLU) tasks, such as intent recognition, slot filling, and semantic parsing in task-oriented dialog systems. This is because WER takes into consideration only literal correctness instead of semantic correctness, the latter of which is typically more important for these downstream tasks. In this study, we propose a novel Semantic Distance (SemDist) measure as an alternati…
Measuring automatic speech recognition (ASR) system quality is critical for creating user-satisfying voice-driven applications. Word Error Rate (WER) has been traditionally used to evaluate ASR system quality; however, it sometimes correlates poorly with user perception/judgement of transcription quality. This is because WER weighs every word equally and does not consider semantic correctness which has a higher impact on user perception. In this work, we propose evaluating ASR output hypotheses quality with SemDist that can measure semantic correctness by using the distance between the semanti…
The paper describes BUT's English to German offline speech translation(ST) systems developed for IWSLT2021. They are based on jointly trained Automatic Speech Recognition-Machine Translation models. Their performances is evaluated on MustC-Common test set. In this work, we study their efficiency from the perspective of having a large amount of separate ASR training data and MT training data, and a smaller amount of speech-translation training data. Large amounts of ASR and MT training data are utilized for pre-training the ASR and MT models. Speech-translation data is used to jointly optimize …
Spoken Language Understanding (SLU) is a core task in most human-machine interaction systems. With the emergence of smart homes, smart phones and smart speakers, SLU has become a key technology for the industry. In a classical SLU approach, an Automatic Speech Recognition (ASR) module transcribes the speech signal into a textual representation from which a Natural Language Understanding (NLU) module extracts semantic information. Recently End-to-End SLU (E2E SLU) based on Deep Neural Networks has gained momentum since it benefits from the joint optimization of the ASR and the NLU parts, hence …
Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）；Tsinghua University（清华大学）；Meituan（美团）
History and future contextual information are known to be important for accurate acoustic modeling. However, acquiring future context brings latency for streaming ASR. In this paper, we propose a new framework - Chunking, Simulating Future Context and Decoding (CUSIDE) for streaming speech recognition. A new simulation module is introduced to recursively simulate the future contextual frames, without waiting for future context. The simulation module is jointly trained with the ASR model using a self-supervised loss; the ASR model is optimized with the usual ASR loss, e.g., CTC-CRF as used in o…
Conventional spoken language translation (SLT) systems are pipeline based systems, where we have an Automatic Speech Recognition (ASR) system to convert the modality of source from speech to text and a Machine Translation (MT) systems to translate source text to text in target language. Recent progress in the sequence-sequence architectures have reduced the performance gap between the pipeline based SLT systems (cascaded ASR-MT) and End-to-End approaches. Though End-to-End and cascaded ASR-MT systems are reaching to the comparable levels of performances, we can see a large performance gap usin…
Carnegie Mellon University（卡内基梅隆大学）；University of Stuttgart（斯图加特大学）；Zoom Video Communications（Zoom视频通讯）
As Automatic Speech Processing (ASR) systems are getting better, there is an increasing interest of using the ASR output to do downstream Natural Language Processing (NLP) tasks. However, there are few open source toolkits that can be used to generate reproducible results on different Spoken Language Understanding (SLU) benchmarks. Hence, there is a need to build an open source standard that can be used to have a faster start into SLU research. We present ESPnet-SLU, which is designed for quick development of spoken language understanding in a single framework. ESPnet-SLU is a project inside e…
Improving end-to-end speech recognition by incorporating external text data has been a longstanding research topic. There has been a recent focus on training E2E ASR models that get the performance benefits of external text data without incurring the extra cost of evaluating an external language model at inference time. In this work, we propose training ASR model jointly with a set of text-to-text auxiliary tasks with which it shares a decoder and parts of the encoder. When we jointly train ASR and masked language model with the 960-hour Librispeech and Opensubtitles data respectively, we obse…
There is growing interest in unifying the streaming and full-context automatic speech recognition (ASR) networks into a single end-to-end ASR model to simplify the model training and deployment for both use cases. While in real-world ASR applications, the streaming ASR models typically operate under more storage and computational constraints - e.g., on embedded devices - than any server-side full-context models. Motivated by the recent progress in Omni-sparsity supernet training, where multiple subnetworks are jointly optimized in one single model, this work aims to jointly learn a compact spa…
ASR Error Detection (AED) models aim to post-process the output of Automatic Speech Recognition (ASR) systems, in order to detect transcription errors. Modern approaches usually use text-based input, comprised solely of the ASR transcription hypothesis, disregarding additional signals from the ASR model. Instead, we propose to utilize the ASR system's word-level confidence scores for improving AED performance. Specifically, we add an ASR Confidence Embedding (ACE) layer to the AED model's encoder, allowing us to jointly encode the confidence scores and the transcribed text into a contextualize…
Johns Hopkins University（约翰斯·霍普金斯大学）；Yahoo Japan Corporation（雅虎日本公司）
Sequence-to-sequence (S2S) modeling is becoming a popular paradigm for automatic speech recognition (ASR) because of its ability to jointly optimize all the conventional ASR components in an end-to-end (E2E) fashion. This report investigates the ability of E2E ASR from standard close-talk to far-field applications by encompassing entire multichannel speech enhancement and ASR components within the S2S model. There have been previous studies on jointly optimizing neural beamforming alongside E2E ASR for denoising. It is clear from both recent challenge outcomes and successful products that far-…
End-to-end (E2E) spoken language understanding (SLU) can infer semantics directly from speech signal without cascading an automatic speech recognizer (ASR) with a natural language understanding (NLU) module. However, paired utterance recordings and corresponding semantics may not always be available or sufficient to train an E2E SLU model in a real production environment. In this paper, we propose to unify a well-optimized E2E ASR encoder (speech) and a pre-trained language model encoder (language) into a transformer decoder. The unified speech-language pre-trained model (SLP) is continually e…
The paper describes the BUT's speech translation systems. The systems are English$\longrightarrow$German offline speech translation systems. The systems are based on our previous works \cite{Jointly_trained_transformers}. Though End-to-End and cascade~(ASR-MT) spoken language translation~(SLT) systems are reaching comparable performances, a large degradation is observed when translating ASR hypothesis compared to the oracle input text. To reduce this performance degradation, we have jointly-trained ASR and MT modules with ASR objective as an auxiliary loss. Both the networks are connected thro…
Spoken Language Understanding (SLU) converts hypotheses from automatic speech recognizer (ASR) into structured semantic representations. ASR recognition errors can severely degenerate the performance of the subsequent SLU module. To address this issue, word confusion networks (WCNs) have been used to encode the input for SLU, which contain richer information than 1-best or n-best hypotheses list. To further eliminate ambiguity, the last system act of dialogue context is also utilized as additional input. In this paper, a novel BERT based SLU model (WCN-BERT SLU) is proposed to encode WCNs and …
When we use End-to-end automatic speech recognition (E2E-ASR) system for real-world applications, a voice activity detection (VAD) system is usually needed to improve the performance and to reduce the computational cost by discarding non-speech parts in the audio. Usually ASR and VAD systems are trained and utilized independently to each other. In this paper, we present a novel multi-task learning (MTL) framework that incorporates VAD into the ASR system. The proposed system learns ASR and VAD jointly in the training stage. With the assistance of VAD, the ASR performance improves as its connec…
Summaries generated from medical conversations can improve recall and understanding of care plans for patients and reduce documentation burden for doctors. Recent advancements in automatic speech recognition (ASR) and natural language understanding (NLU) offer potential solutions to generate these summaries automatically, but rigorous quantitative baselines for benchmarking research in this domain are lacking. In this paper, we bridge this gap for two tasks: classifying utterances from medical conversations according to (i) the SOAP section and (ii) the speaker role. Both are fundamental build…
Spoken language understanding (SLU) systems in conversational AI agents often experience errors in the form of misrecognitions by automatic speech recognition (ASR) or semantic gaps in natural language understanding (NLU). These errors easily translate to user frustrations, particularly so in recurrent events e.g. regularly toggling an appliance, calling a frequent contact, etc. In this work, we propose a query rewriting approach by leveraging users' historically successful interactions as a form of memory. We present a neural retrieval model and a pointer-generator network with hierarchical a…
Second-pass rescoring is an important component in automatic speech recognition (ASR) systems that is used to improve the outputs from a first-pass decoder by implementing a lattice rescoring or $n$-best re-ranking. While pretraining with a masked language model (MLM) objective has received great success in various natural language understanding (NLU) tasks, it has not gained traction as a rescoring model for ASR. Specifically, training a bidirectional model like BERT on a discriminative objective such as minimum WER (MWER) has not been explored. Here we show how to train a BERT-based rescorin…
LINE Corporation（LINE公司）；Shanghai Jiao Tong University（上海交通大学）；Carnegie Mellon University（卡内基梅隆大学）
We develop an end-to-end system for multi-channel, multi-speaker automatic speech recognition. We propose a frontend for joint source separation and dereverberation based on the independent vector analysis (IVA) paradigm. It uses the fast and stable iterative source steering algorithm together with a neural source model. The parameters from the ASR module and the neural source model are optimized jointly from the ASR loss itself. We demonstrate competitive performance with previous systems using neural beamforming frontends. First, we explore the trade-offs when using various number of channel…
Multilingual ASR technology simplifies model training and deployment, but its accuracy is known to depend on the availability of language information at runtime. Since language identity is seldom known beforehand in real-world scenarios, it must be inferred on-the-fly with minimum latency. Furthermore, in voice-activated smart assistant systems, language identity is also required for downstream processing of ASR output. In this paper, we introduce streaming, end-to-end, bilingual systems that perform both ASR and language identification (LID) using the recurrent neural network transducer (RNN-…
Oregon State University（俄勒冈州立大学）；Baidu Research（百度研究院）
Simultaneous speech-to-text translation is widely useful in many scenarios. The conventional cascaded approach uses a pipeline of streaming ASR followed by simultaneous MT, but suffers from error propagation and extra latency. To alleviate these issues, recent efforts attempt to directly translate the source speech into target text simultaneously, but this is much harder due to the combination of two separate tasks. We instead propose a new paradigm with the advantages of both cascaded and end-to-end approaches. The key idea is to use two separate, but synchronized, decoders on streaming ASR a…
Instructional videos get high-traffic on video sharing platforms, and prior work suggests that providing time-stamped, subtask annotations (e.g., "heat the oil in the pan") improves user experiences. However, current automatic annotation methods based on visual features alone perform only slightly better than constant prediction. Taking cues from prior work, we show that we can improve performance significantly by considering automatic speech recognition (ASR) tokens as input. Furthermore, jointly modeling ASR tokens and visual features results in higher performance compared to training indivi…
In contrast to conventional pipeline Spoken Language Understanding (SLU) which consists of automatic speech recognition (ASR) and natural language understanding (NLU), end-to-end SLU infers the semantic meaning directly from speech and overcomes the error propagation caused by ASR. End-to-end slot filling (SF) from speech is an essential component of end-to-end SLU, and is usually regarded as a sequence-to-sequence generation problem, heavily relied on the performance of language model of ASR. However, it is hard to generate a correct slot when the slot is out-of-vovabulary (OOV) in training d…
An end-to-end (E2E) speaker-attributed automatic speech recognition (SA-ASR) model was proposed recently to jointly perform speaker counting, speech recognition and speaker identification. The model achieved a low speaker-attributed word error rate (SA-WER) for monaural overlapped speech comprising an unknown number of speakers. However, the E2E modeling approach is susceptible to the mismatch between the training and testing conditions. It has yet to be investigated whether the E2E SA-ASR model works well for recordings that are much longer than samples seen during training. In this work, we …
Google Inc.（谷歌公司）；Toyota Technological Institute at Chicago（芝加哥丰田理工学院）
Training a conventional automatic speech recognition (ASR) system to support multiple languages is challenging because the sub-word unit, lexicon and word inventories are typically language specific. In contrast, sequence-to-sequence models are well suited for multilingual ASR because they encapsulate an acoustic, pronunciation and language model jointly in a single network. In this work we present a single sequence-to-sequence ASR model trained on 9 different Indian languages, which have very little overlap in their scripts. Specifically, we take a union of language-specific grapheme sets and…
Confidence scores are very useful for downstream applications of automatic speech recognition (ASR) systems. Recent works have proposed using neural networks to learn word or utterance confidence scores for end-to-end ASR. In those studies, word confidence by itself does not model deletions, and utterance confidence does not take advantage of word-level training signals. This paper proposes to jointly learn word confidence, word deletion, and utterance confidence. Empirical results show that multi-task learning with all three objectives improves confidence metrics (NCE, AUC, RMSE) without the …
