This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazon's virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWS's Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and sparse datasets and, in doing so, removes significant barriers to entry for software developers and dialogue systems researchers.
A large-scale conversational agent can suffer from understanding user utterances with various ambiguities such as ASR ambiguity, intent ambiguity, and hypothesis ambiguity. When ambiguities are detected, the agent should engage in a clarifying dialog to resolve the ambiguities before committing to actions. However, asking clarifying questions for all the ambiguity occurrences could lead to asking too many questions, essentially hampering the user experience. To trigger clarifying questions only when necessary for the user satisfaction, we propose a neural self-attentive model that leverages th…
University of Michigan at Ann Arbor（密歇根大学安娜堡分校）；Microsoft（微软）；IBM T. J. Watson Research Center（IBM T. J. 沃森研究中心）
This work focuses on the use of acoustic cues for modeling turn-taking in dyadic spoken dialogues. Previous work has shown that speaker intentions (e.g., asking a question, uttering a backchannel, etc.) can influence turn-taking behavior and are good predictors of turn-transitions in spoken dialogues. However, speaker intentions are not readily available for use by automated systems at run-time; making it difficult to use this information to anticipate a turn-transition. To this end, we propose a multi-task neural approach for predicting turn- transitions and speaker intentions simultaneously.…
ICST, Peking University, China（北京大学ICST（中国信息科学技术研究所））；MetaLab, Lancaster University, UK（兰卡斯特大学MetaLab（元实验室））；IBM China Research Lab, China（IBM中国研究实验室）
The success of many natural language processing (NLP) tasks is bound by the number and quality of annotated data, but there is often a shortage of such training data. In this paper, we ask the question: "Can we combine a neural network (NN) with regular expressions (RE) to improve supervised learning for NLP?". In answer, we develop novel methods to exploit the rich expressiveness of REs at different levels within a NN, showing that the combination significantly enhances the learning effectiveness when a small number of training examples are available. We evaluate our approach by applying it t…
Collecting sufficient labeled data for spoken language understanding (SLU) is expensive and time-consuming. Recent studies achieved promising results by using pre-trained models in low-resource scenarios. Inspired by this, we aim to ask: which (if any) pre-training strategies can improve performance across SLU benchmarks? To answer this question, we employ four types of pre-trained models and their combinations for SLU. We leverage self-supervised speech and language models (LM) pre-trained on large quantities of unpaired data to extract strong speech and text representations. We also explore …
Spoken language is a convenient interface for commanding a mobile robot. Yet for this to work a number of base terms must be grounded in perceptual and motor skills. We detail the language processing used on our robot ELI and explain how this grounding is performed, how it interacts with user gestures, and how it handles phenomena such as anaphora. More importantly, however, there are certain concepts which the robot cannot be preprogrammed with, such as the names of various objects in a household or the nature of specific tasks it may be requested to perform. In these cases it is vital that t…
University of Toronto（多伦多大学）；Cognitive Machine Learning (ENS--CNRS--EHESS--INRIA--PSL Research University)（认知机器学习实验室（巴黎高等师范学院--法国国家科学研究中心--社会科学高等研究院--法国国家信息与自动化研究所--巴黎文理研究大学））；Facebook AI Research（脸书人工智能研究院）
We present the Zero Resource Speech Challenge 2021, which asks participants to learn a language model directly from audio, without any text or labels. The challenge is based on the Libri-light dataset, which provides up to 60k hours of audio from English audio books without any associated text. We provide a pipeline baseline system consisting on an encoder based on contrastive predictive coding (CPC), a quantizer ($k$-means) and a standard language model (BERT or LSTM). The metrics evaluate the learned representations at the acoustic (ABX discrimination), lexical (spot-the-word), syntactic (ac…
Spoken language proficiency is critically important for children's growth and personal development. Due to the limited and imbalanced educational resources in China, elementary students barely have chances to improve their oral language skills in classes. Verbal fluency tasks (VFTs) were invented to let the students practice their spoken language proficiency after school. VFTs are simple but concrete math related questions that ask students to not only report answers but speak out the entire thinking process. In spite of the great success of VFTs, they bring a heavy grading burden to elementar…
Training a spoken language understanding system, as the one in Alexa, typically requires a large human-annotated corpus of data. Manual annotations are expensive and time consuming. In Alexa Skill Kit (ASK) user experience with the skill greatly depends on the amount of data provided by skill developer. In this work, we present an automatic natural language generation system, capable of generating both human-like interactions and annotations by the means of paraphrasing. Our approach consists of machine translation (MT) inspired encoder-decoder deep recurrent neural network. We evaluate our mo…
Goldsmiths College, University of London（伦敦大学金史密斯学院）；US Department of State（美国国务院）
"Natural Language," whether spoken and attended to by humans, or processed and generated by computers, requires networked structures that reflect creative processes in semantic, syntactic, phonetic, linguistic, social, emotional, and cultural modules. Being able to produce novel and useful behavior following repeated practice gets to the root of both artificial intelligence and human language. This paper investigates the modalities involved in language-like applications that computers -- and programmers -- engage with, and aims to fine tune the questions we ask to better account for context, s…
