Query rewriting (QR) is an increasingly important technique to reduce customer friction caused by errors in a spoken language understanding pipeline, where the errors originate from various sources such as speech recognition errors, language understanding errors or entity resolution errors. In this work, we first propose a neural-retrieval based approach for query rewriting. Then, inspired by the wide success of pre-trained contextual language embeddings, and also as a way to compensate for insufficient QR training data, we propose a language-modeling (LM) based approach to pre-train query embeddings on historical user conversation data with a voice assistant. In addition, we propose to use the NLU hypotheses generated by the language understanding system to augment the pre-training. Our experiments show pre-training provides rich prior information and help the QR task achieve strong performance. We also show joint pre-training with NLU hypotheses has further benefit. Finally, after pre-training, we find a small set of rewrite pairs is enough to fine-tune the QR model to outperform a strong baseline by full training on all QR training data.
University of New Mexico（新墨西哥大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Alexa AI（Alexa人工智能）；Amazon.com, Inc.（亚马逊公司）
We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the quer…
Spoken language understanding (SLU) systems in conversational AI agents often experience errors in the form of misrecognitions by automatic speech recognition (ASR) or semantic gaps in natural language understanding (NLU). These errors easily translate to user frustrations, particularly so in recurrent events e.g. regularly toggling an appliance, calling a frequent contact, etc. In this work, we propose a query rewriting approach by leveraging users' historically successful interactions as a form of memory. We present a neural retrieval model and a pointer-generator network with hierarchical a…
College of Engineering, Temple University（天普大学工程学院）
State of the art speech recognition systems use data-intensive context-dependent phonemes as acoustic units. However, these approaches do not translate well to low resourced languages where large amounts of training data is not available. For such languages, automatic discovery of acoustic units is critical. In this paper, we demonstrate the application of nonparametric Bayesian models to acoustic unit discovery. We show that the discovered units are correlated with phonemes and therefore are linguistically meaningful. We also present a spoken term detection (STD) by example query algorithm ba…
Query rewriting (QR) systems are widely used to reduce the friction caused by errors in a spoken language understanding pipeline. However, the underlying supervised models require a large number of labeled pairs, and these pairs are hard and costly to be collected. Therefore, We propose an augmentation framework that learns patterns from existing training pairs and generates rewrite candidates from rewrite labels inversely to compensate for insufficient QR training data. The proposed framework casts the augmentation problem as a sequence-to-sequence generation task and enforces the optimizatio…
We present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the entities relevant to the conversation across turns. Tracking conversational state is particularly challenging in a multi-domain scenario when there exist multiple spoken language understanding (SLU) sub-systems, and each SLU sub-system operates on its domain-specific meaning representation. While previous approaches have addressed the disparate schema issue by l…
Most of the existing spoken language understanding systems can perform only semantic frame parsing based on a single-round user query. They cannot take users' feedback to update/add/remove slot values through multiround interactions with users. In this paper, we introduce a novel multi-step spoken language understanding system based on adversarial learning that can leverage the multiround user's feedback to update slot values. We perform two experiments on the benchmark ATIS dataset and demonstrate that the new system can improve parsing performance by at least $2.5\%$ in terms of F1, with onl…
ConvGQR: Generative Query Reformulation for Conversational Search
University of Montreal（蒙特利尔大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Institute for AI Industry Research, Tsinghua University（清华大学人工智能产业研究院）
Context modeling plays a critical role in building multi-turn dialogue systems. Conversational Query Rewriting (CQR) aims to simplify the multi-turn dialogue modeling into a single-turn problem by explicitly rewriting the conversational query into a self-contained utterance. However, existing approaches rely on massive supervised training data, which is labor-intensive to annotate. And the detection of the omitted important information from context can be further improved. Besides, intent consistency constraint between contextual query and rewritten query is also ignored. To tackle these issue…
Retrieving spoken content with spoken queries, or query-by- example spoken term detection (STD), is attractive because it makes possible the matching of signals directly on the acoustic level without transcribing them into text. Here, we propose an end-to-end query-by-example STD model based on an attention-based multi-hop network, whose input is a spoken query and an audio segment containing several utterances; the output states whether the audio segment includes the query. The model can be trained in either a supervised scenario using labeled data, or in an unsupervised fashion. In the super…
Conversational context understanding aims to recognize the real intention of user from the conversation history, which is critical for building the dialogue system. However, the multi-turn conversation understanding in open domain is still quite challenging, which requires the system extracting the important information and resolving the dependencies in contexts among a variety of open topics. In this paper, we propose the conversational query rewriting model - MLR, which is a Multi-task model on sequence Labeling and query Rewriting. MLR reformulates the multi-turn conversational queries into…
MaFeRw: Query Rewriting with Multi-Aspect Feedbacks for Retrieval-Augmented Large Language Models
Beijing Advanced Innovation Center for Future Blockchain and Privacy Computing（北京未来区块链与隐私计算高精尖创新中心）；Institute of Artificial Intelligence, Beihang University（北京航空航天大学人工智能研究院）；Beijing Academy of Blockchain and Edge Computing（北京区块链与边缘计算研究院）；Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）
Center for Data Science, Peking University（北京大学数据科学中心）；Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机技术研究所）；Alibaba Group（阿里巴巴集团）
Sponsored search optimizes revenue and relevance, which is estimated by Revenue Per Mille (RPM). Existing sponsored search models are all based on traditional statistical models, which have poor RPM performance when queries follow a heavy-tailed distribution. Here, we propose an RPM-oriented Query Rewriting Framework (RQRF) which outputs related bid keywords that can yield high RPM. RQRF embeds both queries and bid keywords to vectors in the same implicit space, converting the rewriting probability between each query and keyword to the distance between the two vectors. For label construction, …
University of Washington（华盛顿大学）；Google Research（谷歌研究院）；Allen Institute for AI（艾伦人工智能研究所）
Compared to standard retrieval tasks, passage retrieval for conversational question answering (CQA) poses new challenges in understanding the current user question, as each question needs to be interpreted within the dialogue context. Moreover, it can be expensive to re-train well-established retrievers such as search engines that are originally developed for non-conversational queries. To facilitate their use, we develop a query rewriting model CONQRR that rewrites a conversational question in the context into a standalone question. It is trained with a novel reward function to directly optim…
Query Rewriting (QR) plays a critical role in large-scale dialogue systems for reducing frictions. When there is an entity error, it imposes extra challenges for a dialogue system to produce satisfactory responses. In this work, we propose KG-ECO: Knowledge Graph enhanced Entity COrrection for query rewriting, an entity correction system with corrupt entity span detection and entity retrieval/re-ranking functionalities. To boost the model performance, we incorporate Knowledge Graph (KG) to provide entity structural information (neighboring entities encoded by graph neural networks) and textual…
University of Waterloo（滑铁卢大学）；Academia Sinica（中央研究院）；National Chengchi University（国立政治大学）
Conversational search plays a vital role in conversational information seeking. As queries in information seeking dialogues are ambiguous for traditional ad-hoc information retrieval (IR) systems due to the coreference and omission resolution problems inherent in natural language dialogue, resolving these ambiguities is crucial. In this paper, we tackle conversational passage retrieval (ConvPR), an important component of conversational search, by addressing query ambiguities with query reformulation integrated into a multi-stage ad-hoc IR system. Specifically, we propose two conversational que…
State of the art solutions to query by example spoken term detection (QbE-STD) usually rely on bottleneck feature representation of the query and audio document to perform dynamic time warping (DTW) based template matching. Here, we present a study on QbE-STD performance using several monolingual as well as multilingual bottleneck features extracted from feed forward networks. Then, we propose to employ residual networks (ResNet) to estimate the bottleneck features and show significant improvements over the corresponding feed forward network based features. The neural networks are trained on G…
LevelRAG: Enhancing Retrieval-Augmented Generation with Multi-hop Logic Planning over Rewriting Augmented Searchers
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；Chinese Academy of Sciences（中国科学院）；University of Chinese Academy of Sciences（中国科学院大学）；Harbin Institute of Technology (Shenzhen)（哈尔滨工业大学（深圳））
Rethinking On-policy Optimization for Query Augmentation
University of Utah（犹他大学）；The University of Queensland（昆士兰大学）；University of Waterloo（滑铁卢大学）；New York University（纽约大学）；University of Notre Dame（圣母大学）；Université de Montréal（蒙特利尔大学）；Google DeepMind（谷歌DeepMind）；University of Oklahoma（俄克拉荷马大学）
Medical Slot Filling (MSF) task aims to convert medical queries into structured information, playing an essential role in diagnosis dialogue systems. However, the lack of sufficient term semantics learning makes existing approaches hard to capture semantically identical but colloquial expressions of terms in medical conversations. In this work, we formalize MSF into a matching problem and propose a Term Semantics Pre-trained Matching Network (TSPMN) that takes both terms and queries as input to model their semantic interaction. To learn term semantics better, we further design two self-supervi…
Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(IUR) methods to simplify the multi-turn dialogue into single-turn by merging current utterance and context information into a self-contained utterance. However, previous approaches ignore the intent consistency between the original query and rewritten query. The detection of omitted or coreferred locations in the original query can be further improved. In this paper, we introduce contrastive learning and multi-task l…
This paper focuses on the problem of query by example spoken term detection (QbE-STD) in zero-resource scenario. State-of-the-art approaches primarily rely on dynamic time warping (DTW) based template matching techniques using phone posterior or bottleneck features extracted from a deep neural network (DNN). We use both monolingual and multilingual bottleneck features, and show that multilingual features perform increasingly better with more training languages. Previously, it has been shown that the DTW based matching can be replaced with a CNN based matching while using posterior features. He…
Duke Kunshan University（昆山杜克大学）；Wuhan University（武汉大学）；Lenovo Research（联想研究院）；Sun Yat-sen University（中山大学）
In this paper, we propose a deep convolutional neural network-based acoustic word embedding system on code-switching query by example spoken term detection. Different from previous configurations, we combine audio data in two languages for training instead of only using one single language. We transform the acoustic features of keyword templates and searching content to fixed-dimensional vectors and calculate the distances between keyword segments and searching content segments obtained in a sliding manner. An auxiliary variability-invariant loss is also applied to training data within the sam…
Intent detection of spoken queries is a challenging task due to their noisy structure and short length. To provide additional information regarding the query and enhance the performance of intent detection, we propose a method for semantic expansion of spoken queries, called ConQX, which utilizes the text generation ability of an auto-regressive language model, GPT-2. To avoid off-topic text generation, we condition the input query to a structured context with prompt mining. We then apply zero-shot, one-shot, and few-shot learning. We lastly use the expanded queries to fine-tune BERT and RoBER…
IBM Research（IBM研究院）；University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Tulane University（杜兰大学）
Open-domain question answering (QA) is an important problem in AI and NLP that is emerging as a bellwether for progress on the generalizability of AI methods and techniques. Much of the progress in open-domain QA systems has been realized through advances in information retrieval methods and corpus construction. In this paper, we focus on the recently introduced ARC Challenge dataset, which contains 2,590 multiple choice questions authored for grade-school science exams. These questions are selected to be the most challenging for current QA systems, and current state of the art performance is …
Hypothesis-Conditioned Query Rewriting for Decision-Useful Retrieval
Graduate School of AI, KAIST, Republic of Korea（韩国科学技术院人工智能研究生院）；School of Electrical Engineering, KAIST, Republic of Korea（韩国科学技术院电气工程学院）；Department of Industrial Engineering, Yonsei University, Republic of Korea（延世大学工业工程系）
Toshiba Research Europe（东芝欧洲研究院）；Institute of Computer Science, FORTH-ICS（FORTH-ICS 计算机科学研究所）；University of Crete（克里特大学）
In this work we discuss the related challenges and describe an approach towards the fusion of state-of-the-art technologies from the Spoken Dialogue Systems (SDS) and the Semantic Web and Information Retrieval domains. We envision a dialogue system named LD-SDS that will support advanced, expressive, and engaging user requests, over multiple, complex, rich, and open-domain data sources that will leverage the wealth of the available Linked Data. Specifically, we focus on: a) improving the identification, disambiguation and linking of entities occurring in data sources and user input; b) offerin…
Indian Institute of Technology Madras（印度理工学院马德拉斯分校）；Microsoft（微软）
Retrieving keywords (bidwords) with the same intent as query, referred to as close variant keywords, is of prime importance for effective targeted search advertising. For head and torso search queries, sponsored search engines use a huge repository of same intent queries and keywords, mined ahead of time. Online, this repository is used to rewrite the query and then lookup the rewrite in a repository of bid keywords contributing to significant revenue. Recently generative retrieval models have been shown to be effective at the task of generating such query rewrites. We observe two main limitat…
