End-to-end (E2E) spoken language understanding (SLU) systems predict utterance semantics directly from speech using a single model. Previous work in this area has focused on targeted tasks in fixed domains, where the output semantic structure is assumed a priori and the input speech is of limited complexity. In this work we present our approach to developing an E2E model for generalized SLU in commercial voice assistants (VAs). We propose a fully differentiable, transformer-based, hierarchical system that can be pretrained at both the ASR and NLU levels. This is then fine-tuned on both transcription and semantic classification losses to handle a diverse set of intent and argument combinations. This leads to an SLU system that achieves significant improvements over baselines on a complex internal generalized VA dataset with a 43% improvement in accuracy, while still meeting the 99% accuracy benchmark on the popular Fluent Speech Commands dataset. We further evaluate our model on a hard test set, exclusively containing slot arguments unseen in training, and demonstrate a nearly 20% improvement, showing the efficacy of our approach in truly demanding VA scenarios.
Voice assistants provide users a new way of interacting with digital products, allowing them to retrieve information and complete tasks with an increased sense of control and flexibility. Such products are comprised of several machine learning models, like Speech-to-Text transcription, Named Entity Recognition and Resolution, and Text Classification. Building a voice assistant from scratch takes the prolonged efforts of several teams constructing numerous models and orchestrating between components. Alternatives such as using third-party vendors or re-purposing existing models may be considere…
This paper presents the machine learning architecture of the Snips Voice Platform, a software solution to perform Spoken Language Understanding on microprocessors typical of IoT devices. The embedded inference is fast and accurate while enforcing privacy by design, as no personal user data is ever collected. Focusing on Automatic Speech Recognition and Natural Language Understanding, we detail our approach to training high-performance Machine Learning models that are small enough to run in real-time on small devices. Additionally, we describe a data generation procedure that provides sufficien…
We focus on improving the effectiveness of a Virtual Assistant (VA) in recognizing emerging entities in spoken queries. We introduce a method that uses historical user interactions to forecast which entities will gain in popularity and become trending, and it subsequently integrates the predictions within the Automated Speech Recognition (ASR) component of the VA. Experiments show that our proposed approach results in a 20% relative reduction in errors on emerging entity name utterances without degrading the overall recognition quality of the system.
The emergence of voice-assistant devices ushers in delightful user experiences not just on the smart home front, but also in diverse educational environments from classrooms to personalized-learning/tutoring. However, the use of voice as an interaction modality also could result in exposure of user's identity, and hinders the broader adoption of voice interfaces; this is especially important in environments where children are present and their voice privacy needs to be protected. To this end, building on state-of-the-art techniques proposed in the literature, we design and evaluate a practical…
Dysfluencies and variations in speech pronunciation can severely degrade speech recognition performance, and for many individuals with moderate-to-severe speech disorders, voice operated systems do not work. Current speech recognition systems are trained primarily with data from fluent speakers and as a consequence do not generalize well to speech with dysfluencies such as sound or word repetitions, sound prolongations, or audible blocks. The focus of this work is on quantitative analysis of a consumer speech recognition system on individuals who stutter and production-oriented approaches for …
We introduce a data augmentation technique based on byte pair encoding and a BERT-like self-attention model to boost performance on spoken language understanding tasks. We compare and evaluate this method with a range of augmentation techniques encompassing generative models such as VAEs and performance-boosting techniques such as synonym replacement and back-translation. We show our method performs strongly on domain and intent classification tasks for a voice assistant and in a user-study focused on utterance naturalness and semantic similarity.
Spoken Language Understanding (SLU) is a core task in most human-machine interaction systems. With the emergence of smart homes, smart phones and smart speakers, SLU has become a key technology for the industry. In a classical SLU approach, an Automatic Speech Recognition (ASR) module transcribes the speech signal into a textual representation from which a Natural Language Understanding (NLU) module extracts semantic information. Recently End-to-End SLU (E2E SLU) based on Deep Neural Networks has gained momentum since it benefits from the joint optimization of the ASR and the NLU parts, hence …
SOVA-Bench: Benchmarking the Speech Conversation Ability for LLM-based Voice Assistant
Shanghai Jiao Tong University（上海交通大学）；Ant Group（蚂蚁集团）；Wuhan University（武汉大学）；School of Artificial Intelligence（人工智能学院）；School of Cyber Science and Engineering（网络科学与工程学院）
Translating imagined speech from human brain activity into voice is a challenging and absorbing research issue that can provide new means of human communication via brain signals. Endeavors toward reconstructing speech from brain activity have shown their potential using invasive measures of spoken speech data, however, have faced challenges in reconstructing imagined speech. In this paper, we propose NeuroTalk, which converts non-invasive brain signals of imagined speech into the user's own voice. Our model was trained with spoken speech EEG which was generalized to adapt to the domain of ima…
Voice Assistants aim to fulfill user requests by choosing the best intent from multiple options generated by its Automated Speech Recognition and Natural Language Understanding sub-systems. However, voice assistants do not always produce the expected results. This can happen because voice assistants choose from ambiguous intents - user-specific or domain-specific contextual information reduces the ambiguity of the user request. Additionally the user information-state can be leveraged to understand how relevant/executable a specific intent is for a user request. In this work, we propose a novel…
Teaching with the cooperation of expert teacher and assistant teacher, which is the so-called "double-teachers classroom", i.e., the course is giving by the expert online and presented through projection screen at the classroom, and the teacher at the classroom performs as an assistant for guiding the students in learning, is becoming more prevalent in today's teaching method for K-12 education. For monitoring the teaching quality, a microphone clipped on the assistant's neckline is always used for voice recording, then fed to the downstream tasks of automatic speech recognition (ASR) and neur…
Voice-enabled interactions provide more human-like experiences in many popular IoT systems. Cloud-based speech analysis services extract useful information from voice input using speech recognition techniques. The voice signal is a rich resource that discloses several possible states of a speaker, such as emotional state, confidence and stress levels, physical condition, age, gender, and personal traits. Service providers can build a very accurate profile of a user's demographic category, personal preferences, and may compromise privacy. To address this problem, a privacy-preserving intermedia…
Recent years have seen significant advances in end-to-end (E2E) spoken language understanding (SLU) systems, which directly predict intents and slots from spoken audio. While dialogue history has been exploited to improve conventional text-based natural language understanding systems, current E2E SLU approaches have not yet incorporated such critical contextual signals in multi-turn and task-oriented dialogues. In this work, we propose a contextual E2E SLU model architecture that uses a multi-head attention mechanism over encoded previous utterances and dialogue acts (actions taken by the voic…
Query rewriting (QR) systems are widely used to reduce the friction caused by errors in a spoken language understanding pipeline. However, the underlying supervised models require a large number of labeled pairs, and these pairs are hard and costly to be collected. Therefore, We propose an augmentation framework that learns patterns from existing training pairs and generates rewrite candidates from rewrite labels inversely to compensate for insufficient QR training data. The proposed framework casts the augmentation problem as a sequence-to-sequence generation task and enforces the optimizatio…
In this work, we retrained the distilled BERT language model for Walmart's voice shopping assistant on retail domain-specific data. We also injected universal syntactic dependencies to improve the performance of the model further. The Natural Language Understanding (NLU) components of the voice assistants available today are heavily dependent on language models for various tasks. The generic language models such as BERT and RoBERTa are useful for domain-independent assistants but have limitations when they cater to a specific domain. For example, in the shopping domain, the token 'horizon' mea…
The University of Tokyo（东京大学）；Yahoo Japan Corporation（雅虎日本公司）
Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific task-oriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such hybrid dialogue systems, this paper investigates determining whether or not a user is going to have a chat with the system. To address the lack of benchmark datasets for this task, we construct a new dataset consisting of 15; 160 utterances collected from the real log data of a commercial intelligent assistant (and will release the dataset to facilitate fut…
Virtual Assistants can be quite literal at times. If the user says "tell Bob I love him," most virtual assistants will extract the message "I love him" and send it to the user's contact named Bob, rather than properly converting the message to "I love you." We designed a system to allow virtual assistants to take a voice message from one user, convert the point of view of the message, and then deliver the result to its target user. We developed a rule-based model, which integrates a linear text classification model, part-of-speech tagging, and constituency parsing with rule-based transformatio…
Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.
Universitat Politècnica de Catalunya (UPC)（加泰罗尼亚理工大学）；Universitat Pompeu Fabra (UPF)（庞培法布拉大学）；Telefónica（西班牙电信公司）；Telefónica Research（西班牙电信研究院）
Keyword spotting and in particular Wake-Up-Word (WUW) detection is a very important task for voice assistants. A very common issue of voice assistants is that they get easily activated by background noise like music, TV or background speech that accidentally triggers the device. In this paper, we propose a Speech Enhancement (SE) model adapted to the task of WUW detection that aims at increasing the recognition rate and reducing the false alarms in the presence of these types of noises. The SE model is a fully-convolutional denoising auto-encoder at waveform level and is trained using a log-Me…
Conversational User Interfaces such as Voice Assistants are hugely popular. Yet they are designed to be monolingual by default, lacking support for, or sensitivity to, the bilingual dialogue experience. In this provocation paper, we highlight the language production challenges faced in VA interaction for bilingual users. We argue that, by facilitating phenomena seen in bilingual interaction, such as code-switching, we can foster a more inclusive and improved user experience for bilingual users. We also explore ways that this might be achieved, through the support of multiple language recogniti…
Cog-TiPRO: Iterative Prompt Refinement with LLMs to Detect Cognitive Decline via Longitudinal Voice Assistant Commands
Computer Science, University of Massachusetts, Boston, MA, USA（计算机科学，马萨诸塞大学，波士顿，马萨诸塞州，美国）；School of Medicine, University of North Carolina, Chapel Hill, NC, USA（医学院，北卡罗来纳大学，夏洛特，北卡罗来纳州，美国）
