Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for the voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals - Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access - in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped the discourse and supported the creation of a trusted environment for employee voice.
"MeBo Leaves a Piece of You Behind": Designing a Relational Voice-Based Memory Companion for Older Adults
Northeastern University（东北大学）；Massachusetts Institute of Technology (MIT)（麻省理工学院）；Northeastern University London（东北大学伦敦分校）；University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）
Re-designing knowledge management systems : Towards user-centred design methods integrating information architecture
本文提出的工作重点是企业知识管理系统的改进。对于这种系统的实施，公司部署可以小的收益的重要手段.事实上，管理服务往往注意到与他们实际期望相比非常有限的使用。我们提出了一个五步重新设计的方法，考虑到不同的因素，以增加这些系统的使用。我们使用为Soci{é}t{é} du Canal de Provence（SCP）员工实施的知识共享平台作为例子。该系统已投入生产，但偶尔使用。我们描述的原因，这种有限的使用，我们提出了一个设计方法，适应上下文。促进系统的有效使用，我们的方法进行了实验和评估，在SCP工作的用户面板。
Conversational Agents in Behavioral Sleep Medicine: Designing Self-Report and Analytics Tools
The Johns Hopkins University（约翰斯·霍普金斯大学）；Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine（约翰斯·霍普金斯大学医学院精神病学与行为科学系）
