arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 1601.08032cs.HC
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重新设计知识管理系统:采用以用户为中心的设计方法,

Re-designing knowledge management systems : Towards user-centred design methods integrating information architecture

Carine Touré, Christine Michel, Jean-Charles Marty

摘要:

本文提出的工作重点是企业知识管理系统的改进。对于这种系统的实施,公司部署可以小的收益的重要手段.事实上,管理服务往往注意到与他们实际期望相比非常有限的使用。我们提出了一个五步重新设计的方法,考虑到不同的因素,以增加这些系统的使用。我们使用为Soci{é}t{é} du Canal de Provence(SCP)员工实施的知识共享平台作为例子。该系统已投入生产,但偶尔使用。我们描述的原因,这种有限的使用,我们提出了一个设计方法,适应上下文。促进系统的有效使用,我们的方法进行了实验和评估,在SCP工作的用户面板。

英文摘要:

The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step redesigning approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Soci{é}t{é} du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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