Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.
Large Language Model-Powered Conversational Agent Delivering Problem-Solving Therapy (PST) for Family Caregivers: Enhancing Empathy and Therapeutic Alliance Using In-Context Learning
Florida State University（佛罗里达州立大学）；University of Washington（华盛顿大学）；University of Texas at Austin（德克萨斯大学奥斯汀分校）
Conversational Agents in Behavioral Sleep Medicine: Designing Self-Report and Analytics Tools
The Johns Hopkins University（约翰斯·霍普金斯大学）；Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine（约翰斯·霍普金斯大学医学院精神病学与行为科学系）
Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles
University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；OSF HealthCare（OSF医疗集团）；Indiana University Indianapolis（印第安纳大学印第安纳波利斯分校）
RECOVER: Designing a Large Language Model-based Remote Patient Monitoring System for Postoperative Gastrointestinal Cancer Care
University of California, Irvine（加州大学尔湾分校）；Northeastern University（东北大学）；Johns Hopkins University（约翰霍普金斯大学）；New York University（纽约大学）；MedStar Health Research Institute（梅斯塔健康研究院）；Creighton University（克里普顿大学）；Georgetown University（乔治城大学）
A Scoping Review of AI-Driven Digital Interventions in Mental Health Care: Mapping Applications Across Screening, Support, Monitoring, Prevention, and Clinical Education
School of International and Public Affairs（国际与公共事务学院）；Columbia University（哥伦比亚大学）；Department of Psychology（心理学系）；Seton Hall University（塞顿·霍尔大学）
