性暴力幸存者寻求支持的基于对话的信息系统设计中的个性化权衡
Personalization Trade-offs in Designing a Dialogue-based Information System for Support-Seeking of Sexual Violence Survivors
摘要：
缺乏可靠的个性化信息往往使性暴力幸存者寻求支助的工作复杂化。最近，出现了一种新的对话信息系统方法，用于性暴力幸存者寻求支持，其特点是个性化，广泛可用和匿名。然而，由于性暴力幸存者在寻求支持渠道时有不同的需求和目的，因此可能不存在单一的最佳解决方案。为了更好地设想性暴力幸存者的会话支持寻求系统，我们探讨个性化的权衡设计这样的信息系统。我们实现了一个高保真的原型对话为基础的信息系统，通过四个设计研讨会会议与三个专业的护理人员和采访了四个自我认同的幸存者使用我们的原型。然后，我们确定了两种形式的个性化权衡会话支持寻求系统：（1）在理解用户的特异性和敏感性和（2）相关性和包容性，在提供信息。为了处理这些权衡，我们提出了一个相反的方法，从设计信息和包容性的剪裁，考虑未指定的需求，分别开始。
英文摘要：
The lack of reliable, personalized information often complicates sexual violence survivors' support-seeking. Recently, there is an emerging approach to conversational information systems for support-seeking of sexual violence survivors, featuring personalization with wide availability and anonymity. However, a single best solution might not exist as sexual violence survivors have different needs and purposes in seeking support channels. To better envision conversational support-seeking systems for sexual violence survivors, we explore personalization trade-offs in designing such information systems. We implement a high-fidelity prototype dialogue-based information system through four design workshop sessions with three professional caregivers and interviewed with four self-identified survivors using our prototype. We then identify two forms of personalization trade-offs for conversational support-seeking systems: (1) specificity and sensitivity in understanding users and (2) relevancy and inclusiveness in providing information. To handle these trade-offs, we propose a reversed approach that starts from designing information and inclusive tailoring that considers unspecified needs, respectively.
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