The integration of dialogue agents into the sales domain requires a deep understanding of how these systems interact with users possessing diverse personas. This study explores the influence of user personas, defined using the Myers-Briggs Type Indicator (MBTI), on the interaction quality and performance of sales-oriented dialogue agents. Through large-scale testing and analysis, we assess the pre-trained agent's effectiveness, adaptability, and personalization capabilities across a wide range of MBTI-defined user types. Our findings reveal significant patterns in interaction dynamics, task completion rates, and dialogue naturalness, underscoring the future potential for dialogue agents to refine their strategies to better align with varying personality traits. This work not only provides actionable insights for building more adaptive and user-centric conversational systems in the sales domain but also contributes broadly to the field by releasing persona-defined user simulators. These simulators, unconstrained by domain, offer valuable tools for future research and demonstrate the potential for scaling personalized dialogue systems across diverse applications.
Prompt-based or in-context learning has achieved high zero-shot performance on many natural language generation (NLG) tasks. Here we explore the performance of prompt-based learning for simultaneously controlling the personality and the semantic accuracy of an NLG for task-oriented dialogue. We experiment with prompt-based learning on the PERSONAGE restaurant recommendation corpus to generate semantically and stylistically-controlled text for 5 different Big-5 personality types: agreeable, disagreeable, conscientious, unconscientious, and extravert. We test two different classes of discrete pr…
Samsung R&D Institute of China - Beijing (SRC-B)（三星中国研发研究院-北京（SRC-B））；Utrecht University（乌得勒支大学）；Tsinghua University（清华大学）
Endowing a dialogue system with particular personality traits is essential to deliver more human-like conversations. However, due to the challenge of embodying personality via language expression and the lack of large-scale persona-labeled dialogue data, this research problem is still far from well-studied. In this paper, we investigate the problem of incorporating explicit personality traits in dialogue generation to deliver personalized dialogues. To this end, firstly, we construct PersonalDialog, a large-scale multi-turn dialogue dataset containing various traits from a large number of spea…
MIRACLE: Towards Personalized Dialogue Generation with Latent-Space Multiple Personal Attribute Control
Huazhong University of Science and Technology（华中科技大学）；Ping An Property & Casualty Insurance Company of China, Ltd.（中国平安财产保险股份有限公司）；Beijing Institute of Technology（北京理工大学）；Brilliance Technology Co. Ltd.（华晨科技股份有限公司）
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）
End-to-End intelligent neural dialogue systems suffer from the problems of generating inconsistent and repetitive responses. Existing dialogue models pay attention to unilaterally incorporating personal knowledge into the dialog while ignoring the fact that incorporating the personality-related conversation information into personal knowledge taken as the bilateral information flow boosts the quality of the subsequent conversation. Besides, it is indispensable to control personal knowledge utilization over the conversation level. In this paper, we propose a conversation-adaption multi-view per…
Renmin University of China（中国人民大学）；University of Montreal（蒙特利尔大学）
Personalized dialogue systems explore the problem of generating responses that are consistent with the user's personality, which has raised much attention in recent years. Existing personalized dialogue systems have tried to extract user profiles from dialogue history to guide personalized response generation. Since the dialogue history is usually long and noisy, most existing methods truncate the dialogue history to model the user's personality. Such methods can generate some personalized responses, but a large part of dialogue history is wasted, leading to sub-optimal performance of personal…
Institute for Logic, Language and Computation（逻辑、语言与计算研究所）；University of Amsterdam（阿姆斯特丹大学）
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method to evaluate the extent to which such models are able to generate responses that reflect different personality traits.
University of California, Santa Cruz（加利福尼亚大学圣克鲁兹分校）；U.S. Army Research Laboratory（美国陆军研究实验室）
Natural language generators for task-oriented dialogue must effectively realize system dialogue actions and their associated semantics. In many applications, it is also desirable for generators to control the style of an utterance. To date, work on task-oriented neural generation has primarily focused on semantic fidelity rather than achieving stylistic goals, while work on style has been done in contexts where it is difficult to measure content preservation. Here we present three different sequence-to-sequence models and carefully test how well they disentangle content and style. We use a sta…
We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations, and perceive and converse about images. By multi-tasking on such a broad large-scale set of data, we hope to both move towards and measure progress in producing a single unified agent that can perceive, reason and converse with humans in an open-domain setting. We show that such multi-tasking improves over a BERT pre-trained baseline, largely due to multi-t…
Previous works related to automatic personality recognition focus on using traditional classification models with linguistic features. However, attentive neural networks with contextual embeddings, which have achieved huge success in text classification, are rarely explored for this task. In this project, we have two major contributions. First, we create the first dialogue-based personality dataset, FriendsPersona, by annotating 5 personality traits of speakers from Friends TV Show through crowdsourcing. Second, we present a novel approach to automatic personality recognition using pre-trained…
This paper introduces Linguistic Style Improvisation, a theory and set of algorithms for improvisation of spoken utterances by artificial agents, with applications to interactive story and dialogue systems. We argue that linguistic style is a key aspect of character, and show how speech act representations common in AI can provide abstract representations from which computer characters can improvise. We show that the mechanisms proposed introduce the possibility of socially oriented agents, meet the requirements that lifelike characters be believable, and satisfy particular criteria for improv…
Stylistic dialogue response generation, with valuable applications in personality-based conversational agents, is a challenging task because the response needs to be fluent, contextually-relevant, as well as paralinguistically accurate. Moreover, parallel datasets for regular-to-stylistic pairs are usually unavailable. We present three weakly-supervised models that can generate diverse polite (or rude) dialogue responses without parallel data. Our late fusion model (Fusion) merges the decoder of an encoder-attention-decoder dialogue model with a language model trained on stand-alone polite utt…
Zhejiang University（浙江大学）；University of California, Davis（加州大学戴维斯分校）；University of Pennsylvania（宾夕法尼亚大学）
Developing intelligent persuasive conversational agents to change people's opinions and actions for social good is the frontier in advancing the ethical development of automated dialogue systems. To do so, the first step is to understand the intricate organization of strategic disclosures and appeals employed in human persuasion conversations. We designed an online persuasion task where one participant was asked to persuade the other to donate to a specific charity. We collected a large dataset with 1,017 dialogues and annotated emerging persuasion strategies from a subset. Based on the annota…
Predicting the Big Five Personality Traits in Chinese Counselling Dialogues Using Large Language Models
Zhejiang University（浙江大学）；School of Engineering, Westlake University（西湖大学工程学院）；Westlake University（西湖大学）；School of Early Childhood Education, Hangzhou Polytechnic（杭州职业技术学院幼儿教育学院）
University of Pittsburgh（匹兹堡大学）；Adapt Centre, Trinity College Dublin（都柏林圣三一学院适应中心）
Research on human spoken language has shown that speech plays an important role in identifying speaker personality traits. In this work, we propose an approach for identifying speaker personality traits using overlap dynamics in multiparty spoken dialogues. We first define a set of novel features representing the overlap dynamics of each speaker. We then investigate the impact of speaker personality traits on these features using ANOVA tests. We find that features of overlap dynamics significantly vary for speakers with different levels of both Extraversion and Conscientiousness. Finally, we f…
The generation of personalized dialogue is vital to natural and human-like conversation. Typically, personalized dialogue generation models involve conditioning the generated response on the dialogue history and a representation of the persona/personality of the interlocutor. As it is impractical to obtain the persona/personality representations for every interlocutor, recent works have explored the possibility of generating personalized dialogue by finetuning the model with dialogue examples corresponding to a given persona instead. However, in real-world implementations, a sufficient number …
Linguistic markers of personality traits have been studied extensively, but few cross-cultural studies exist. In this paper, we evaluate how native speakers of American English and Arabic perceive personality traits and naturalness of English utterances that vary along the dimensions of verbosity, hedging, lexical and syntactic alignment, and formality. The utterances are the turns within dialogue fragments that are presented as text transcripts to the workers of Amazon's Mechanical Turk. The results of the study suggest that all four dimensions can be used as linguistic markers of all persona…
Harbin Institute of Technology（哈尔滨工业大学）；Tencent AI Lab（腾讯人工智能实验室）
Maintaining a consistent personality in conversations is quite natural for human beings, but is still a non-trivial task for machines. The persona-based dialogue generation task is thus introduced to tackle the personality-inconsistent problem by incorporating explicit persona text into dialogue generation models. Despite the success of existing persona-based models on generating human-like responses, their one-stage decoding framework can hardly avoid the generation of inconsistent persona words. In this work, we introduce a three-stage framework that employs a generate-delete-rewrite mechani…
Exploring Big Five Personality and AI Capability Effects in LLM-Simulated Negotiation Dialogues
Aptima, Inc.（Aptima公司）；Human Systems Engineering, Arizona State University（亚利桑那州立大学人类系统工程系）；Language Technologies Institute, Carnegie Mellon University（卡内基梅隆大学语言技术研究所）
User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful to understand broad, general issues with the system and its behavior, it does not take into account differences between users that affect their ratings. In this work, we conduct a study to better understand how people rate their interactions with conversational agents. One macro-level characteristic that has been shown to correlate with how people perceive th…
Montreal Institute for Learning Algorithms, MILA（蒙特利尔学习算法研究所（MILA））；Facebook AI Research（脸书人工智能研究院）
Chit-chat models are known to have several problems: they lack specificity, do not display a consistent personality and are often not very captivating. In this work we present the task of making chit-chat more engaging by conditioning on profile information. We collect data and train models to (i) condition on their given profile information; and (ii) information about the person they are talking to, resulting in improved dialogues, as measured by next utterance prediction. Since (ii) is initially unknown our model is trained to engage its partner with personal topics, and we show the resultin…
University of Waterloo（滑铁卢大学）；Huawei Technologies Co., Ltd.（华为技术有限公司）
For conversational AI and virtual assistants to communicate with humans in a realistic way, they must exhibit human characteristics such as expression of emotion and personality. Current attempts toward constructing human-like dialogue agents have presented significant difficulties. We propose Human Level Attributes (HLAs) based on tropes as the basis of a method for learning dialogue agents that can imitate the personalities of fictional characters. Tropes are characteristics of fictional personalities that are observed recurrently and determined by viewers' impressions. By combining detailed…
We present a novel approach to generating scripts by using agents with different personality types. To manage character interaction in the script, we employ simulated dramatic networks. Automatic and human evaluation on multiple criteria shows that our approach outperforms a vanilla-GPT2-based baseline. We further introduce a new metric to evaluate dialogue consistency based on natural language inference and demonstrate its validity.
Artificial Intelligence Application Research Center, Huawei Technologies（华为技术有限公司人工智能应用研究中心）
In this paper, we describe approaches for developing Emily, an emotion-affective open-domain chatbot. Emily can perceive a user's negative emotion state and offer supports by positively converting the user's emotion states. This is done by finetuning a pretrained dialogue model upon data capturing dialogue contexts and desirable emotion states transition across turns. Emily can differentiate a general open-domain dialogue utterance with questions relating to personal information. By leveraging a question-answering approach based on knowledge graphs to handle personal information, Emily maintai…
Dynamic Personality Adaptation in Large Language Models via State Machines
Institute for Geoinformatics, University of Münster（地理信息研究所，穆尔斯特大学）；Faculty of Mathematics and Computer Science, University of Münster（数学与计算机科学学院，穆尔斯特大学）；Department of Psychology, University of Münster（心理学系，穆尔斯特大学）；Institute of Medical Education and Student Affairs, University of Münster（医学教育与学生事务研究所，穆尔斯特大学）
Sorbonne Université（索邦大学）；CNRS（法国国家科学研究中心）；Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）；reciTAL（reciTAL公司）
In the context of chit-chat dialogues it has been shown that endowing systems with a persona profile is important to produce more coherent and meaningful conversations. Still, the representation of such personas has thus far been limited to a fact-based representation (e.g. "I have two cats."). We argue that these representations remain superficial w.r.t. the complexity of human personality. In this work, we propose to make a step forward and investigate stance-based persona, trying to grasp more profound characteristics, such as opinions, values, and beliefs to drive language generation. To t…
University of Potsdam（波茨坦大学）；Volkswagen AG（大众汽车公司）
Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and knowledge of facts. One reason for this is the relative lack of labeled data from which personality consistency and fact usage could be learned together with dialogue behaviour. To address this, we introduce a new labeled dialogue dataset in the domain of movie discussions, where every dialogue is based on pre-specified facts and opinions. We thoroughly validate t…
University of California, Santa Barbara（加州大学圣塔芭芭拉分校）；Tencent（腾讯）；Carnegie Mellon University（卡内基梅隆大学）
Neural conversational models have long suffered from the problem of inconsistency and lacking coherent personality. To address the issue, persona-based models capturing individual characteristics have been proposed, but they still face the dilemma of model adaption and data privacy. To break this dilemma, we propose a novel Federated Natural Language Generation (FedNLG) framework, which learns personalized representations from various dataset on distributed devices, and thus implements the personalized dialogue system efficiently and safely. FedNLG first pre-trains parameters of standard neura…
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；School of Information, Renmin University of China（中国人民大学信息学院）；Université de Montréal（蒙特利尔大学）
Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high-quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large-scale dialogue dataset that contains two subsets collected from Weibo and Judicial forums respectively. To adapt the raw dataset to dialogue systems, we elaborately normalize the raw dataset via processes such as anonymization, deduplication, segmentation, and filtering. The scale of Pchatbot is significantly larger than existing Chinese datasets, which might benefit the data-driven models.…
