MIRACLE: Towards Personalized Dialogue Generation with Latent-Space Multiple Personal Attribute Control
Huazhong University of Science and Technology（华中科技大学）；Ping An Property & Casualty Insurance Company of China, Ltd.（中国平安财产保险股份有限公司）；Beijing Institute of Technology（北京理工大学）；Brilliance Technology Co. Ltd.（华晨科技股份有限公司）
Personalized dialogue systems aim to endow the chatbot agent with more anthropomorphic traits for human-like interactions. Previous approaches have explored explicitly user profile modeling using text descriptions, implicit derivation of user embeddings, or utilizing handicraft prompts for ChatGPT-like models. However, textual personas are limited in describing multi-faceted attributes (\emph{e.g.}, \emph{language style, inner character nuances}), implicit embedding suffers from personality sparsity, and handicraft prompts lack fine-grained and stable controllability. Hence, these approaches may struggle with complex personalized dialogue generation tasks that require generating controllable responses with multiple personal attributes. To this end, we propose \textbf{\textsc{Miracle}}, a novel personalized dialogue generation method through \textbf{M}ult\textbf{I}ple Pe\textbf{R}sonal \textbf{A}ttributes \textbf{C}ontrol within \textbf{L}atent-Space \textbf{E}nergy-based Models. ttributes \textbf{C}ontrol within \textbf{L}atent-Space \textbf{E}nergy-based Models. Specifically, our approach first disentangles complex personality into multi-faceted attributes. Subsequently, we employ a conditional variational auto-encoder to align with the dense personalized responses within a latent joint attribute space. We have also tailored a dedicated energy function and customized the ordinary differential equations sampling method to offer flexible attribute composition and precise attribute control. Extensive experiments demonstrate that \textsc{Miracle} outperforms several strong baselines in terms of personality controllability and response generation quality. Our dataset and code are available at \url{https://github.com/LZY-the-boys/MIRACLE}
Hong Kong University of Science and Technology（香港科技大学）
Training a personalized dialogue system requires a lot of data, and the data collected for a single user is usually insufficient. One common practice for this problem is to share training dialogues between different users and train multiple sequence-to-sequence dialogue models together with transfer learning. However, current sequence-to-sequence transfer learning models operate on the entire sentence, which might cause negative transfer if different personal information from different users is mixed up. We propose a personalized decoder model to transfer finer granularity phrase-level knowled…
Renmin University of China（中国人民大学）；University of Montreal（蒙特利尔大学）
Personalized dialogue systems explore the problem of generating responses that are consistent with the user's personality, which has raised much attention in recent years. Existing personalized dialogue systems have tried to extract user profiles from dialogue history to guide personalized response generation. Since the dialogue history is usually long and noisy, most existing methods truncate the dialogue history to model the user's personality. Such methods can generate some personalized responses, but a large part of dialogue history is wasted, leading to sub-optimal performance of personal…
The Hong Kong University of Science and Technology（香港科技大学）
It is difficult to train a personalized task-oriented dialogue system because the data collected from each individual is often insufficient. Personalized dialogue systems trained on a small dataset can overfit and make it difficult to adapt to different user needs. One way to solve this problem is to consider a collection of multiple users' data as a source domain and an individual user's data as a target domain, and to perform a transfer learning from the source to the target domain. By following this idea, we propose "PETAL"(PErsonalized Task-oriented diALogue), a transfer-learning framework…
With the flourish of services on the Internet, a prerequisite for service providers to precisely deliver services to their customers is to capture user requirements comprehensively, accurately, and efficiently. This is called the ``Service Requirement Elicitation (SRE)'' task. Considering the amount of customers is huge, it is an inefficient way for service providers to interact with each user by face-to-face dialog. Therefore, to elicit user requirements with the assistance of virtual intelligent assistants has become a mainstream way. Since user requirements generally consist of different le…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）
End-to-End intelligent neural dialogue systems suffer from the problems of generating inconsistent and repetitive responses. Existing dialogue models pay attention to unilaterally incorporating personal knowledge into the dialog while ignoring the fact that incorporating the personality-related conversation information into personal knowledge taken as the bilateral information flow boosts the quality of the subsequent conversation. Besides, it is indispensable to control personal knowledge utilization over the conversation level. In this paper, we propose a conversation-adaption multi-view per…
Samsung R&D Institute of China - Beijing (SRC-B)（三星中国研发研究院-北京（SRC-B））；Utrecht University（乌得勒支大学）；Tsinghua University（清华大学）
Endowing a dialogue system with particular personality traits is essential to deliver more human-like conversations. However, due to the challenge of embodying personality via language expression and the lack of large-scale persona-labeled dialogue data, this research problem is still far from well-studied. In this paper, we investigate the problem of incorporating explicit personality traits in dialogue generation to deliver personalized dialogues. To this end, firstly, we construct PersonalDialog, a large-scale multi-turn dialogue dataset containing various traits from a large number of spea…
Zhejiang University（浙江大学）；University of California, Davis（加州大学戴维斯分校）；University of Pennsylvania（宾夕法尼亚大学）
Developing intelligent persuasive conversational agents to change people's opinions and actions for social good is the frontier in advancing the ethical development of automated dialogue systems. To do so, the first step is to understand the intricate organization of strategic disclosures and appeals employed in human persuasion conversations. We designed an online persuasion task where one participant was asked to persuade the other to donate to a specific charity. We collected a large dataset with 1,017 dialogues and annotated emerging persuasion strategies from a subset. Based on the annota…
Dialogue systems without consistent responses are not fascinating. In this study, we build a dialogue system that can respond based on a given character setting (persona) to bring consistency. Considering the trend of the rapidly increasing scale of language models, we propose an approach that uses prompt-tuning, which has low learning costs, on pre-trained large-scale language models. The results of automatic and manual evaluations in English and Japanese show that it is possible to build a dialogue system with more natural and personalized responses using less computational resources than fi…
Personalizing dialogue agents is important for dialogue systems to generate more specific, consistent, and engaging responses. However, most current dialogue personalization approaches rely on explicit persona descriptions during inference, which severely restricts its application. In this paper, we propose a novel approach that learns to predict persona information based on the dialogue history to personalize the dialogue agent without relying on any explicit persona descriptions during inference. Experimental results on the PersonaChat dataset show that the proposed method can improve the co…
Faculty of Electrical Engineering, CTU Prague（布拉格捷克理工大学电气工程学院）；CTU Medialab（布拉格捷克理工大学媒体实验室）；DTU Compute, Technical University of Denmark（丹麦技术大学计算学院）；CIIRC, CTU Prague（布拉格捷克理工大学人工智能、机器人与控制论研究所）
The open domain-dialogue system Alquist has a goal to conduct a coherent and engaging conversation that can be considered as one of the benchmarks of social intelligence. The fourth version of the system, developed within the Alexa Prize Socialbot Grand Challenge 4, brings two main innovations. The first addresses coherence, and the second addresses the engagingness of the conversation. For innovations regarding coherence, we propose a novel hybrid approach combining hand-designed responses and a generative model. The proposed approach utilizes hand-designed dialogues, out-of-domain detection,…
University of Amsterdam（阿姆斯特丹大学）；Shandong University（山东大学）；Ahold Delhaize（皇家阿霍德德尔海兹集团）
There is increasing interest in developing personalized Task-oriented Dialogue Systems (TDSs). Previous work on personalized TDSs often assumes that complete user profiles are available for most or even all users. This is unrealistic because (1) not everyone is willing to expose their profiles due to privacy concerns; and (2) rich user profiles may involve a large number of attributes (e.g., gender, age, tastes, . . .). In this paper, we study personalized TDSs without assuming that user profiles are complete. We propose a Cooperative Memory Network (CoMemNN) that has a novel mechanism to grad…
Personal attributes represent structured information about a person, such as their hobbies, pets, family, likes and dislikes. We introduce the tasks of extracting and inferring personal attributes from human-human dialogue, and analyze the linguistic demands of these tasks. To meet these challenges, we introduce a simple and extensible model that combines an autoregressive language model utilizing constrained attribute generation with a discriminative reranker. Our model outperforms strong baselines on extracting personal attributes as well as inferring personal attributes that are not contain…
PicPersona-TOD : A Dataset for Personalizing Utterance Style in Task-Oriented Dialogue with Image Persona
Graduate School of Artificial Intelligence, POSTECH, Republic of Korea（人工智能研究生院，POSTECH，韩国）；Department of Computer Science and Engineering, POSTECH, Republic of Korea（计算机科学与工程系，POSTECH，韩国）
Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Mobvoi（出门问问）；CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）
Identity fraud detection is of great importance in many real-world scenarios such as the financial industry. However, few studies addressed this problem before. In this paper, we focus on identity fraud detection in loan applications and propose to solve this problem with a novel interactive dialogue system which consists of two modules. One is the knowledge graph (KG) constructor organizing the personal information for each loan applicant. The other is structured dialogue management that can dynamically generate a series of questions based on the personal KG to ask the applicants and determin…
Prompt-based or in-context learning has achieved high zero-shot performance on many natural language generation (NLG) tasks. Here we explore the performance of prompt-based learning for simultaneously controlling the personality and the semantic accuracy of an NLG for task-oriented dialogue. We experiment with prompt-based learning on the PERSONAGE restaurant recommendation corpus to generate semantically and stylistically-controlled text for 5 different Big-5 personality types: agreeable, disagreeable, conscientious, unconscientious, and extravert. We test two different classes of discrete pr…
While current dialogue systems like ChatGPT have made significant advancements in text-based interactions, they often overlook the potential of other modalities in enhancing the overall user experience. We present FaceChat, a web-based dialogue framework that enables emotionally-sensitive and face-to-face conversations. By seamlessly integrating cutting-edge technologies in natural language processing, computer vision, and speech processing, FaceChat delivers a highly immersive and engaging user experience. FaceChat framework has a wide range of potential applications, including counseling, em…
Personalized Dialogue Generation with Persona-Adaptive Attention
University of Surrey（萨里大学）；Southern University of Science and Technology（南方科技大学）；ByteDance AI Lab（字节跳动人工智能实验室）；MIT-IBM Watson AI Lab（麻省理工学院-IBM沃森人工智能实验室）
Inside Out: Evolving User-Centric Core Memory Trees for Long-Term Personalized Dialogue Systems
School of Information, Renmin University of China（中国人民大学信息学院）；MemTensor (Shanghai) Technology Co., Ltd.（MemTensor（上海）科技有限公司）；Institute for Advanced Algorithms Research, Shanghai（上海先进算法研究所）；China Telecom Research Institute（中国电信研究院）；Beijing University of Aeronautics and Astronautics（北京航空航天大学）；Nankai University（南开大学）
There has been an increased focus on creating conversational open-domain dialogue systems in the spoken dialogue community. Unlike traditional dialogue systems, these conversational systems cannot assume any specific information need or domain restrictions, i.e., the only inherent goal is to converse with the user on an unknown set of topics. While massive improvements in Natural Language Understanding (NLU) and the growth of available knowledge resources can partially support a robust conversation, these conversations generally lack the rapport between two humans that know each other. We deve…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
User attributes provide rich and useful information for user understanding, yet structured and easy-to-use attributes are often sparsely populated. In this paper, we leverage dialogues with conversational agents, which contain strong suggestions of user information, to automatically extract user attributes. Since no existing dataset is available for this purpose, we apply distant supervision to train our proposed two-stage attribute extractor, which surpasses several retrieval and generation baselines on human evaluation. Meanwhile, we discuss potential applications (e.g., personalized recomme…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which greatly limits the usage of conversational agents in other languages. In this paper, we propose a multi-lingual extension of Persona-Chat, namely XPersona. Our dataset includes persona conversations in six different languages other than English for building and evaluating multilingual personalized agents. We experiment with both multilingual and cross-lingual trai…
In order to build dialogue systems to tackle the ambitious task of holding social conversations, we argue that we need a data driven approach that includes insight into human conversational chit chat, and which incorporates different natural language processing modules. Our strategy is to analyze and index large corpora of social media data, including Twitter conversations, online debates, dialogues between friends, and blog posts, and then to couple this data retrieval with modules that perform tasks such as sentiment and style analysis, topic modeling, and summarization. We aim for personal …
Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar schedu…
Institute for Logic, Language and Computation（逻辑、语言与计算研究所）；University of Amsterdam（阿姆斯特丹大学）
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method to evaluate the extent to which such models are able to generate responses that reflect different personality traits.
University of Alberta（阿尔伯塔大学）；Alberta Machine Intelligence Institute (Amii)（阿尔伯塔机器智能研究所）
Explicitly modeling emotions in dialogue generation has important applications, such as building empathetic personal companions. In this study, we consider the task of expressing a specific emotion for dialogue generation. Previous approaches take the emotion as an input signal, which may be ignored during inference. We instead propose a search-based emotional dialogue system by simulated annealing (SA). Specifically, we first define a scoring function that combines contextual coherence and emotional correctness. Then, SA iteratively edits a general response and searches for a sentence with a …
The generation of personalized dialogue is vital to natural and human-like conversation. Typically, personalized dialogue generation models involve conditioning the generated response on the dialogue history and a representation of the persona/personality of the interlocutor. As it is impractical to obtain the persona/personality representations for every interlocutor, recent works have explored the possibility of generating personalized dialogue by finetuning the model with dialogue examples corresponding to a given persona instead. However, in real-world implementations, a sufficient number …
University of Science and Technology of China（中国科学技术大学）；Queen’s University（女王大学）；iFLYTEK Research（讯飞研究院）
Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly generated, but few have noticed the role of partner in dialogue. This paper makes an attempt to thoroughly explore the impact of utilizing personas that describe either self or partner speakers on the task of response selection in retrieval-based chatbots. Four persona fusion strategies are designed, which assume personas interact with contexts or responses in d…
"In Dialogues We Learn": Towards Personalized Dialogue Without Pre-defined Profiles through In-Dialogue Learning
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Ant Group（蚂蚁集团）；University of Electronic Science and Technology of China（电子科技大学）；Kunming University of Science and Technology（昆明理工大学）
Korea University（高丽大学）；University of Copenhagen（哥本哈根大学）；NAVER Corp.（NAVER公司）
We propose a deep learning-based foreign language learning platform, named FreeTalky, for people who experience anxiety dealing with foreign languages, by employing a humanoid robot NAO and various deep learning models. A persona-based dialogue system that is embedded in NAO provides an interesting and consistent multi-turn dialogue for users. Also, an grammar error correction system promotes improvement in grammar skills of the users. Thus, our system enables personalized learning based on persona dialogue and facilitates grammar learning of a user using grammar error feedback. Furthermore, w…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Existing personalized dialogue models use human designed persona descriptions to improve dialogue consistency. Collecting such descriptions from existing dialogues is expensive and requires hand-crafted feature designs. In this paper, we propose to extend Model-Agnostic Meta-Learning (MAML)(Finn et al., 2017) to personalized dialogue learning without using any persona descriptions. Our model learns to quickly adapt to new personas by leveraging only a few dialogue samples collected from the same user, which is fundamentally different from conditioning the response on the persona descriptions. …
Previous works related to automatic personality recognition focus on using traditional classification models with linguistic features. However, attentive neural networks with contextual embeddings, which have achieved huge success in text classification, are rarely explored for this task. In this project, we have two major contributions. First, we create the first dialogue-based personality dataset, FriendsPersona, by annotating 5 personality traits of speakers from Friends TV Show through crowdsourcing. Second, we present a novel approach to automatic personality recognition using pre-trained…
University of Kentucky（肯塔基大学）；University of Central Florida（中佛罗里达大学）
Task-oriented dialog systems enable users to accomplish tasks using natural language. State-of-the-art systems respond to users in the same way regardless of their personalities, although personalizing dialogues can lead to higher levels of adoption and better user experiences. Building personalized dialog systems is an important, yet challenging endeavor and only a handful of works took on the challenge. Most existing works rely on supervised learning approaches and require laborious and expensive labeled training data for each user profile. Additionally, collecting and labeling data for each…
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；School of Information, Renmin University of China（中国人民大学信息学院）；Université de Montréal（蒙特利尔大学）
Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high-quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large-scale dialogue dataset that contains two subsets collected from Weibo and Judicial forums respectively. To adapt the raw dataset to dialogue systems, we elaborately normalize the raw dataset via processes such as anonymization, deduplication, segmentation, and filtering. The scale of Pchatbot is significantly larger than existing Chinese datasets, which might benefit the data-driven models.…
University of California, Santa Barbara（加州大学圣塔芭芭拉分校）；Tencent（腾讯）；Carnegie Mellon University（卡内基梅隆大学）
Neural conversational models have long suffered from the problem of inconsistency and lacking coherent personality. To address the issue, persona-based models capturing individual characteristics have been proposed, but they still face the dilemma of model adaption and data privacy. To break this dilemma, we propose a novel Federated Natural Language Generation (FedNLG) framework, which learns personalized representations from various dataset on distributed devices, and thus implements the personalized dialogue system efficiently and safely. FedNLG first pre-trains parameters of standard neura…
Maintaining consistent personas is essential for dialogue agents. Although tremendous advancements have been brought, the limited-scale of annotated persona-dense data are still barriers towards training robust and consistent persona-based dialogue models. In this work, we show how the challenges can be addressed by disentangling persona-based dialogue generation into two sub-tasks with a novel BERT-over-BERT (BoB) model. Specifically, the model consists of a BERT-based encoder and two BERT-based decoders, where one decoder is for response generation, and another is for consistency understandi…
Nanyang Technological University（南洋理工大学）；Institute for Infocomm Research A*STAR（新加坡科技研究局资讯通信研究院）
Conventional approaches to personalized dialogue generation typically require a large corpus, as well as predefined persona information. However, in a real-world setting, neither a large corpus of training data nor persona information are readily available. To address these practical limitations, we propose a novel multi-task meta-learning approach which involves training a model to adapt to new personas without relying on a large corpus, or on any predefined persona information. Instead, the model is tasked with generating personalized responses based on only the dialogue context. Unlike prio…
