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arXiv 2403.09883cs.HC
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增强现实中对话智能体的人格与沟通行为对用户体验及社会存在感的影响

Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality

TU Berlin(柏林工业大学);German Research Center for Artificial Intelligence (DFKI)(德国人工智能研究中心);Hamm-Lippstadt University of Applied Sciences(哈姆-利普施塔特应用科技大学)

Katerina Koleva, Maurizio Vergari, Tanja Kojić, Sebastian Möller, Jan-Niklas Voigt-Antons

AI总结:

该研究针对AR对话智能体人格与非言语行为的影响机制不明确的问题,通过30名用户与两种人格、两种肢体语言的虚拟助手的交互实验,证实智能体表征、幽默感及肢体语言对用户体验与社会存在感存在显著影响。

摘要:

虚拟具身能为对话智能体带来增益,但目前尚不清楚其人格与非言语行为如何影响增强现实(AR)场景下的用户体验与社会存在感。我们招募30名用户,与提供城市活动推荐的虚拟助手进行对话。参与者分别与两种不同人格的智能体交互:性格开朗的蓝色老鼠形象Sammy,以及严肃的绿色类人形象Olive。每种人格的智能体均呈现两种肢体语言状态:开心/友好与烦躁/不友好。我们总结了智能体表征方式与幽默感对用户体验各维度的影响,并证实肢体语言对AR智能体的评价与感知具有显著作用。

英文摘要:

A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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