arXiv 2208.033492022-08-05cs.HC

探索远程用户研究的未来

Exploring the Future of Remote User Research

Nikolas Martelaro

备注：: 18 pages, 1 figure, 1 table, Presented at the Microsoft Research Symposium on the New Future of Work 2020, August 3-5, 2020

摘要：

COVID-19社交距离政策导致远程工作的迅速转移减缓或停止了大多数面对面的定性用户研究活动。对面对面活动的限制促使许多用户研究人员考虑如何远程继续他们的研究，并为用户研究团队提供了一个机会来（重新）设计他们的远程工作研究过程。在这份立场声明中，我概述了远程定性用户研究方法的先前工作，并讨论了这项工作如何帮助我们（重新）设计新的工具，方法和框架，可以实现远程工作。然后，我提出了一组研究问题，可以进一步提高我们的知识和能力，进行有效的远程用户研究。通过创造性的开发，我们可以创建远程研究方法，为理解当今的用户体验提供新的方法，并为远程用户研究更加普遍的未来建立更具环保意识和可访问的研究实践。

英文摘要：

The rapid move to remote work due to COVID-19 social distancing policies has slowed or stopped most in-person qualitative user research activities. The limitation on in-person activities has pushed many user researchers to consider how they can continue their research remotely and presents an opportunity for user research teams to (re)design their research processes for remote work. In this position statement, I outline prior work in remote qualitative user research methods and discuss how this work can help us to (re)design new tools, methods, and frameworks that can enable remote work. I then propose a set of research questions that can further our knowledge and abilities to conduct effective remote user research. With creative development, we can create remote research methods that afford new ways of understanding user experience today and build more environmentally conscious and accessible research practices for a future where remote user research is much more common.

机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。

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