Spoken language understanding (SLU) is a key component of task-oriented dialogue systems. SLU parses natural language user utterances into semantic frames. Previous work has shown that incorporating context information significantly improves SLU performance for multi-turn dialogues. However, collecting a large-scale human-labeled multi-turn dialogue corpus for the target domains is complex and costly. To reduce dependency on the collection and annotation effort, we propose a Context Encoding Language Transformer (CELT) model facilitating exploiting various context information for SLU. We explore different transfer learning approaches to reduce dependency on data collection and annotation. In addition to unsupervised pre-training using large-scale general purpose unlabeled corpora, such as Wikipedia, we explore unsupervised and supervised adaptive training approaches for transfer learning to benefit from other in-domain and out-of-domain dialogue corpora. Experimental results demonstrate that the proposed model with the proposed transfer learning approaches achieves significant improvement on the SLU performance over state-of-the-art models on two large-scale single-turn dialogue benchmarks and one large-scale multi-turn dialogue benchmark.
Pohang University of Science and Technology (POSTECH)（浦项科技大学）
To capture salient contextual information for spoken language understanding (SLU) of a dialogue, we propose time-aware models that automatically learn the latent time-decay function of the history without a manual time-decay function. We also propose a method to identify and label the current speaker to improve the SLU accuracy. In experiments on the benchmark dataset used in Dialog State Tracking Challenge 4, the proposed models achieved significantly higher F1 scores than the state-of-the-art contextual models. Finally, we analyze the effectiveness of the introduced models in detail. The ana…
Typically, spoken language understanding (SLU) models are trained on annotated data which are costly to gather. Aiming to reduce data needs for bootstrapping a SLU system for a new language, we present a simple but effective weight transfer approach using data from another language. The approach is evaluated with our promising multi-task SLU framework developed towards different languages. We evaluate our approach on the ATIS and a real-world SLU dataset, showing that i) our monolingual models outperform the state-of-the-art, ii) we can reduce data amounts needed for bootstrapping a SLU system…
Harbin Institute of Technology（哈尔滨工业大学）；Westlake University（西湖大学）；Westlake Institute for Advanced Study（西湖高等研究院）
Spoken language understanding has been addressed as a supervised learning problem, where a set of training data is available for each domain. However, annotating data for each domain is both financially costly and non-scalable so we should fully utilize information across all domains. One existing approach solves the problem by conducting multi-domain learning, using shared parameters for joint training across domains. We propose to improve the parameterization of this method by using domain-specific and task-specific model parameters to improve knowledge learning and transfer. Experiments on …
Spoken language understanding (SLU) is an essential component in conversational systems. Most SLU component treats each utterance independently, and then the following components aggregate the multi-turn information in the separate phases. In order to avoid error propagation and effectively utilize contexts, prior work leveraged history for contextual SLU. However, the previous model only paid attention to the content in history utterances without considering their temporal information and speaker roles. In the dialogues, the most recent utterances should be more important than the least recen…
Discourse-Aware Dual-Track Streaming Response for Low-Latency Spoken Dialogue Systems
School of Computer Science and Technology, Tongji University（同济大学计算机科学与技术学院）；Department of Language Science and Technology, Hong Kong Polytechnic University（香港理工大学语言科学与技术系）；Artificial Intelligence Research Institute, Shenzhen University of Advanced Technology（深圳先进技术大学人工智能研究院）；School of Data Science, Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳）数据科学学院）；School of Artificial Intelligence, Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳）人工智能学院）
National Laboratory of Pattern Recognition, Institute of Automation, CAS（中国科学院自动化研究所模式识别国家重点实验室）；University of Chinese Academy of Sciences（中国科学院大学）；Mobvoi AI Lab（出门问问人工智能实验室）；CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）
To deploy a spoken language understanding (SLU) model to a new language, language transferring is desired to avoid the trouble of acquiring and labeling a new big SLU corpus. Translating the original SLU corpus into the target language is an attractive strategy. However, SLU corpora consist of plenty of semantic labels (slots), which general-purpose translators cannot handle well, not to mention additional culture differences. This paper focuses on the language transferring task given a tiny in-domain parallel SLU corpus. The in-domain parallel corpus can be used as the first adaptation on the…
Harbin Institute of Technology（哈尔滨工业大学）；Microsoft Research Asia（微软亚洲研究院）；National University of Singapore（新加坡国立大学）
Due to high data demands of current methods, attention to zero-shot cross-lingual spoken language understanding (SLU) has grown, as such approaches greatly reduce human annotation effort. However, existing models solely rely on shared parameters, which can only perform implicit alignment across languages. We present Global--Local Contrastive Learning Framework (GL-CLeF) to address this shortcoming. Specifically, we employ contrastive learning, leveraging bilingual dictionaries to construct multilingual views of the same utterance, then encourage their representations to be more similar than ne…
Despite the great success of spoken language understanding (SLU) in high-resource languages, it remains challenging in low-resource languages mainly due to the lack of labeled training data. The recent multilingual code-switching approach achieves better alignments of model representations across languages by constructing a mixed-language context in zero-shot cross-lingual SLU. However, current code-switching methods are limited to implicit alignment and disregard the inherent semantic structure in SLU, i.e., the hierarchical inclusion of utterances, slots, and words. In this paper, we propose…
Amazon Alexa AI（亚马逊Alexa AI）；University of Edinburgh（爱丁堡大学）
Executable semantic parsing is the task of converting natural language utterances into logical forms that can be directly used as queries to get a response. We build a transfer learning framework for executable semantic parsing. We show that the framework is effective for Question Answering (Q&A) as well as for Spoken Language Understanding (SLU). We further investigate the case where a parser on a new domain can be learned by exploiting data on other domains, either via multi-task learning between the target domain and an auxiliary domain or via pre-training on the auxiliary domain and fine-t…
User interaction with voice-powered agents generates large amounts of unlabeled utterances. In this paper, we explore techniques to efficiently transfer the knowledge from these unlabeled utterances to improve model performance on Spoken Language Understanding (SLU) tasks. We use Embeddings from Language Model (ELMo) to take advantage of unlabeled data by learning contextualized word representations. Additionally, we propose ELMo-Light (ELMoL), a faster and simpler unsupervised pre-training method for SLU. Our findings suggest unsupervised pre-training on a large corpora of unlabeled utterance…
Amazon Alexa AI（亚马逊Alexa人工智能部门）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Voice Assistants such as Alexa, Siri, and Google Assistant typically use a two-stage Spoken Language Understanding pipeline; first, an Automatic Speech Recognition (ASR) component to process customer speech and generate text transcriptions, followed by a Natural Language Understanding (NLU) component to map transcriptions to an actionable hypothesis. An end-to-end (E2E) system that goes directly from speech to a hypothesis is a more attractive option. These systems were shown to be smaller, faster, and better optimized. However, they require massive amounts of end-to-end training data and in a…
IT University of Copenhagen（哥本哈根信息技术大学）；Factmata（Factmata公司）；Tokyo Metropolitan University（东京都立大学）；University of Groningen（格罗宁根大学）；University of Trento（特伦托大学）；Fondazione The Microsoft Research – University of Trento Centre for Computational and Systems Biology (COSBI)（微软研究院-特伦托大学计算与系统生物学中心基金会（COSBI））
The lack of publicly available evaluation data for low-resource languages limits progress in Spoken Language Understanding (SLU). As key tasks like intent classification and slot filling require abundant training data, it is desirable to reuse existing data in high-resource languages to develop models for low-resource scenarios. We introduce xSID, a new benchmark for cross-lingual Slot and Intent Detection in 13 languages from 6 language families, including a very low-resource dialect. To tackle the challenge, we propose a joint learning approach, with English SLU training data and non-English…
Le Mans University（勒芒大学）；Avignon University（阿维尼翁大学）；University of Nantes（南特大学）；CNRS（法国国家科学研究中心）
We present an end-to-end approach to extract semantic concepts directly from the speech audio signal. To overcome the lack of data available for this spoken language understanding approach, we investigate the use of a transfer learning strategy based on the principles of curriculum learning. This approach allows us to exploit out-of-domain data that can help to prepare a fully neural architecture. Experiments are carried out on the French MEDIA and PORTMEDIA corpora and show that this end-to-end SLU approach reaches the best results ever published on this task. We compare our approach to a cla…
Ping An Technology (Shenzhen) Co., Ltd.（平安科技（深圳）有限公司）
End-to-end Spoken Language Understanding (SLU) models are made increasingly large and complex to achieve the state-ofthe-art accuracy. However, the increased complexity of a model can also introduce high risk of over-fitting, which is a major challenge in SLU tasks due to the limitation of available data. In this paper, we propose an attention-based SLU model together with three encoder enhancement strategies to overcome data sparsity challenge. The first strategy focuses on the transferlearning approach to improve feature extraction capability of the encoder. It is implemented by pre-training…
This paper addresses the question as to what degree a BERT-based multilingual Spoken Language Understanding (SLU) model can transfer knowledge across languages. Through experiments we will show that, although it works substantially well even on distant language groups, there is still a gap to the ideal multilingual performance. In addition, we propose a novel BERT-based adversarial model architecture to learn language-shared and language-specific representations for multilingual SLU. Our experimental results prove that the proposed model is capable of narrowing the gap to the ideal multilingua…
Pro-HAN: A Heterogeneous Graph Attention Network for Profile-Based Spoken Language Understanding
Research Center for Social Computing and Information Retrieval, Harbin Institute of Technology（哈尔滨工业大学社会计算与信息检索研究中心）；School of Computer Science and Engineering, Central South University（中南大学计算机科学与工程学院）
Harbin Institute of Technology（哈尔滨工业大学）；Huawei Technologies Co., Ltd.（华为技术有限公司）
Current researches on spoken language understanding (SLU) heavily are limited to a simple setting: the plain text-based SLU that takes the user utterance as input and generates its corresponding semantic frames (e.g., intent and slots). Unfortunately, such a simple setting may fail to work in complex real-world scenarios when an utterance is semantically ambiguous, which cannot be achieved by the text-based SLU models. In this paper, we first introduce a new and important task, Profile-based Spoken Language Understanding (ProSLU), which requires the model that not only relies on the plain text…
Employing pre-trained language models (LM) to extract contextualized word representations has achieved state-of-the-art performance on various NLP tasks. However, applying this technique to noisy transcripts generated by automatic speech recognizer (ASR) is concerned. Therefore, this paper focuses on making contextualized representations more ASR-robust. We propose a novel confusion-aware fine-tuning method to mitigate the impact of ASR errors to pre-trained LMs. Specifically, we fine-tune LMs to produce similar representations for acoustically confusable words that are obtained from word conf…
Spoken Language Understanding (SLU) is an essential part of the spoken dialogue system, which typically consists of intent detection (ID) and slot filling (SF) tasks. Recently, recurrent neural networks (RNNs) based methods achieved the state-of-the-art for SLU. It is noted that, in the existing RNN-based approaches, ID and SF tasks are often jointly modeled to utilize the correlation information between them. However, we noted that, so far, the efforts to obtain better performance by supporting bidirectional and explicit information exchange between ID and SF are not well studied.In addition,…
Spoken Language Understanding (SLU) converts user utterances into structured semantic representations. Data sparsity is one of the main obstacles of SLU due to the high cost of human annotation, especially when domain changes or a new domain comes. In this work, we propose a data augmentation method with atomic templates for SLU, which involves minimum human efforts. The atomic templates produce exemplars for fine-grained constituents of semantic representations. We propose an encoder-decoder model to generate the whole utterance from atomic exemplars. Moreover, the generator could be transfer…
End-to-end spoken language understanding (SLU) systems benefit from pretraining on large corpora, followed by fine-tuning on application-specific data. The resulting models are too large for on-edge applications. For instance, BERT-based systems contain over 110M parameters. Observing the model is overparameterized, we propose lean transformer structure where the dimension of the attention mechanism is automatically reduced using group sparsity. We propose a variant where the learned attention subspace is transferred to an attention bottleneck layer. In a low-resource setting and without pre-t…
AFD-SLU: Adaptive Feature Distillation for Spoken Language Understanding
School of Advanced Manufacturing and Robotics（先进制造与机器人学院）；Peking University（北京大学）；National Institute of Defense Technology Innovation（国防科技创新国家研究院）；Academy of Military Sciences（军事科学院）；Tianjin Artificial Intelligence Innovation Center（天津人工智能创新中心）
In recent years, the standard hybrid DNN-HMM speech recognizers are outperformed by the end-to-end speech recognition systems. One of the very promising approaches is the grapheme Wav2Vec 2.0 model, which uses the self-supervised pretraining approach combined with transfer learning of the fine-tuned speech recognizer. Since it lacks the pronunciation vocabulary and language model, the approach is suitable for tasks where obtaining such models is not easy or almost impossible. In this paper, we use the Wav2Vec speech recognizer in the task of spoken term detection over a large set of spoken doc…
HC$^2$L: Hybrid and Cooperative Contrastive Learning for Cross-lingual Spoken Language Understanding
University of Science and Technology Beijing（北京科技大学）；Agency for Science, Technology and Research（新加坡科技研究局）；Nanyang Technological University（南洋理工大学）；University of Technology Sydney（悉尼科技大学）
Language Models (LMs) have been ubiquitously leveraged in various tasks including spoken language understanding (SLU). Spoken language requires careful understanding of speaker interactions, dialog states and speech induced multimodal behaviors to generate a meaningful representation of the conversation. In this work, we propose to dissect SLU into three representative properties:conversational (disfluency, pause, overtalk), channel (speaker-type, turn-tasks) and ASR (insertion, deletion,substitution). We probe BERT based language models (BERT, RoBERTa) trained on spoken transcripts to investi…
Spoken Language Translation (SLT) is becoming more widely used and becoming a communication tool that helps in crossing language barriers. One of the challenges of SLT is the translation from a language without gender agreement to a language with gender agreement such as English to Arabic. In this paper, we introduce an approach to tackle such limitation by enabling a Neural Machine Translation system to produce gender-aware translation. We show that NMT system can model the speaker/listener gender information to produce gender-aware translation. We propose a method to generate data used in ad…
The success of interactive dialog systems is usually associated with the quality of the spoken language understanding (SLU) task, which mainly identifies the corresponding dialog acts and slot values in each turn. By treating utterances in isolation, most SLU systems often overlook the semantic context in which a dialog act is expected. The act dependency between turns is non-trivial and yet critical to the identification of the correct semantic representations. Previous works with limited context awareness have exposed the inadequacy of dealing with complexity in multiproned user intents, whi…
Automatic speech recognition and spoken dialogue systems have made great advances through the use of deep machine learning methods. This is partly due to greater computing power but also through the large amount of data available in common languages, such as English. Conversely, research in minority languages, including sign languages, is hampered by the severe lack of data. This has led to work on transfer learning methods, whereby a model developed for one language is reused as the starting point for a model on a second language, which is less resourced. In this paper, we examine two transfe…
Query rewriting (QR) systems are widely used to reduce the friction caused by errors in a spoken language understanding pipeline. However, the underlying supervised models require a large number of labeled pairs, and these pairs are hard and costly to be collected. Therefore, We propose an augmentation framework that learns patterns from existing training pairs and generates rewrite candidates from rewrite labels inversely to compensate for insufficient QR training data. The proposed framework casts the augmentation problem as a sequence-to-sequence generation task and enforces the optimizatio…
Fudan University（复旦大学）；Alibaba Group（阿里巴巴集团）；Zhejiang University（浙江大学）；Indiana University Bloomington（印第安纳大学伯明顿分校）
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-speci…
Institute for Infocomm Research (I2R)（资讯通信研究所）；Changi General Hospital（樟宜综合医院）
Due to the lack of publicly available resources, conversation summarization has received far less attention than text summarization. As the purpose of conversations is to exchange information between at least two interlocutors, key information about a certain topic is often scattered and spanned across multiple utterances and turns from different speakers. This phenomenon is more pronounced during spoken conversations, where speech characteristics such as backchanneling and false-starts might interrupt the topical flow. Moreover, topic diffusion and (intra-utterance) topic drift are also more …
Spoken language understanding (SLU) is an essential component in conversational systems. Considering that contexts provide informative cues for better understanding, history can be leveraged for contextual SLU. However, most prior work only paid attention to the related content in history utterances and ignored the temporal information. In dialogues, it is intuitive that the most recent utterances are more important than the least recent ones, and time-aware attention should be in a decaying manner. Therefore, this paper allows the model to automatically learn a time-decay attention function w…
Low Resource Multimodal Translation of Nepali Spoken Words into Emotion-Conditioned Sign Language Avatars
Center for Human Mobility and Communications, Prateek Innovations（普拉蒂克创新公司人类移动与通信中心）；Sunway International Business School, Birmingham City University（双威国际商学院，伯明翰城市大学）
CoSTA: Compressed Speech Token Adaptation for Efficient Spoken Dialogue Models
Institute of Automation, Chinese Academy of Sciences（中国科学院自动化研究所）；School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）；Wuhan AI Research（武汉人工智能研究院）
