Budapest University of Technology and Economics（布达佩斯技术与经济大学）
Richard Csaky
备注：
67 pages. Written in October of 2017 for a university conference. In April of 2019, it won first place at the Hungarian Scientific Students' Associations Report, which is a national competition-like conference for students
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots can be used for various tasks, in general they have to understand users' utterances and provide responses that are relevant to the problem at hand.
In my work, I conduct an in-depth survey of recent literature, examining over 70 publications related to chatbots published in the last 3 years. Then, I proceed to make the argument that the very nature of the general conversation domain demands approaches that are different from current state-of-of-the-art architectures. Based on several examples from the literature I show why current chatbot models fail to take into account enough priors when generating responses and how this affects the quality of the conversation. In the case of chatbots, these priors can be outside sources of information that the conversation is conditioned on like the persona or mood of the conversers. In addition to presenting the reasons behind this problem, I propose several ideas on how it could be remedied.
The next section focuses on adapting the very recent Transformer model to the chatbot domain, which is currently state-of-the-art in neural machine translation. I first present experiments with the vanilla model, using conversations extracted from the Cornell Movie-Dialog Corpus. Secondly, I augment the model with some of my ideas regarding the issues of encoder-decoder architectures. More specifically, I feed additional features into the model like mood or persona together with the raw conversation data. Finally, I conduct a detailed analysis of how the vanilla model performs on conversational data by comparing it to previous chatbot models and how the additional features affect the quality of the generated responses.
Chatbots have long been capable of answering basic questions and even responding to obscure prompts, but recently their improvements have been far more significant. Modern chatbots like Open AIs ChatGPT3 not only have the ability to answer basic questions but can write code and movie scripts and imitate well-known people. In this paper, we analyze ChatGPTs' responses to various questions from a dataset of queries from the popular Quora forum. We submitted sixty questions to ChatGPT and scored the answers based on three industry-standard metrics for grading machine translation: BLEU, METEOR, an…
Seoul National University（首尔大学）；North China Univ. of Technology（北方工业大学）；Art Center Nabi（Nabi艺术中心）；Graduate School of Engineering Practice（工程实践研究生院）
The development of natural language processing algorithms and the explosive growth of conversational data are encouraging researches on the human-computer conversation. Still, getting qualified conversational data on a large scale is difficult and expensive. In this paper, we verify the feasibility of constructing a data-driven chatbot with processed online community posts by using them as pseudo-conversational data. We argue that chatbots for various purposes can be built extensively through the pipeline exploiting the common structure of community posts. Our experiment demonstrates that chat…
Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical appointments. This paper argues that insights into users' language ideologies and their rapport expectations can be used to inform the audience design of the bot's language and interaction patterns and ensure equitable access to the services provided by bots. The argument is underpinned by three kinds of data: simulated user interactions with a chatbot facilit…
Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and satisfaction. For any business domain, it requires a knowledge base to be built for that domain and design an information retrieval based system that can respond the user with a piece of documentation or generated sentences. The core component of a Chatbot is Natural Language Understanding (NLU) which has been impressively improved by deep learning methods. But…
National University of Computing and Emerging Sciences（国立计算与新兴科学大学）
Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the provided dataset. On the contrary, generative chatbots try to create the most appropriate response, but are mostly unable to create a smooth flow in the customer-bot dialog. Since the client has few options left for continuing after receiving a response, the dialog becomes short. Through our work, we try to maximize the intelligence of a simple conversational age…
Columbia University（哥伦比亚大学）；University of California, Davis（加州大学戴维斯分校）
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how social connection and relational strategies, such as self-disclosure from a chatbot, may influence users' perception and acceptance of the recommendation. In this work, we designed, implemented, and evaluated a social chatbot capable of performing three different levels of self-disclosure: factual information (low), cognitive opinions (medium), and emotions (h…
Dialogue systems have become recently essential in our life. Their use is getting more and more fluid and easy throughout the time. This boils down to the improvements made in NLP and AI fields. In this paper, we try to provide an overview to the current state of the art of dialogue systems, their categories and the different approaches to build them. We end up with a discussion that compares all the techniques and analyzes the strengths and weaknesses of each. Finally, we present an opinion piece suggesting to orientate the research towards the standardization of dialogue systems building.
Supporting Student Decisions on Learning Recommendations: An LLM-Based Chatbot with Knowledge Graph Contextualization for Conversational Explainability and Mentoring
The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and some Artificial Intelligence Techniques such as Deep Learning methods to make decision about how should be the response. This paper is dedicated to discuss the system architecture for the conversational agent and explain each component in details.
Aalto University（阿尔托大学）；University of Helsinki（赫尔辛基大学）
Creating open-domain chatbots requires large amounts of conversational data and related benchmark tasks to evaluate them. Standardized evaluation tasks are crucial for creating automatic evaluation metrics for model development; otherwise, comparing the models would require resource-expensive human evaluation. While chatbot challenges have recently managed to provide a plethora of such resources for English, resources in other languages are not yet available. In this work, we provide a starting point for Finnish open-domain chatbot research. We describe our collection efforts to create the Fin…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing ar…
Inspired by studies on the overwhelming presence of experience-sharing in human-human conversations, Emora, the social chatbot developed by Emory University, aims to bring such experience-focused interaction to the current field of conversational AI. The traditional approach of information-sharing topic handlers is balanced with a focus on opinion-oriented exchanges that Emora delivers, and new conversational abilities are developed that support dialogues that consist of a collaborative understanding and learning process of the partner's life experiences. We present a curated dialogue system t…
Zurich University of Applied Sciences (ZHAW)（苏黎世应用科技大学）；University of the Basque Country (UPV/EHU)（巴斯克地区大学）；National Distance Education University (UNED)（国家远程教育大学）；Synapse Développement（Synapse Développement（Synapse 发展公司））
The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands on the human judges, and yield low-quality results. In this work, we introduce \emph{Spot The Bot}, a cost-efficient and robust evaluation framework that replaces human-bot conversations with conversations between bots. Human judges then only annotate for each entity in a conversation whether they think it is human or not (assuming there are humans participa…
Institute for Logic, Language and Computation（逻辑、语言与计算研究所）；University of Amsterdam（阿姆斯特丹大学）
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method to evaluate the extent to which such models are able to generate responses that reflect different personality traits.
Institute of Computer Science University of Wrocław（弗罗茨瓦夫大学计算机科学研究所）
We present Poetwannabe, a chatbot submitted by the University of Wrocław to the NIPS 2017 Conversational Intelligence Challenge, in which it ranked first ex-aequo. It is able to conduct a conversation with a user in a natural language. The primary functionality of our dialogue system is context-aware question answering (QA), while its secondary function is maintaining user engagement. The chatbot is composed of a number of sub-modules, which independently prepare replies to user's prompts and assess their own confidence. To answer questions, our dialogue system relies heavily on factual data, …
In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent classification, named entity recognition, and information retrieval subtasks. Our chatbot has been deployed on a commercial scale, handling tens of thousands of hotel searches every day. We describe the various opportunities and challenges of developing a chatbot in the travel industry.
Johns Hopkins University（约翰霍普金斯大学）；New York University（纽约大学）
Non-task-oriented dialog models suffer from poor quality and non-diverse responses. To overcome limited conversational data, we apply Simulated Multiple Reference Training (SMRT; Khayrallah et al., 2020), and use a paraphraser to simulate multiple responses per training prompt. We find SMRT improves over a strong Transformer baseline as measured by human and automatic quality scores and lexical diversity. We also find SMRT is comparable to pretraining in human evaluation quality, and outperforms pretraining on automatic quality and lexical diversity, without requiring related-domain dialog dat…
Conversational AI and Question-Answering systems (QASs) for knowledge graphs (KGs) are both emerging research areas: they empower users with natural language interfaces for extracting information easily and effectively. Conversational AI simulates conversations with humans; however, it is limited by the data captured in the training datasets. In contrast, QASs retrieve the most recent information from a KG by understanding and translating the natural language question into a formal query supported by the database engine. In this paper, we present a comprehensive study of the characteristics of…
Accurate prediction of conversation topics can be a valuable signal for creating coherent and engaging dialog systems. In this work, we focus on context-aware topic classification methods for identifying topics in free-form human-chatbot dialogs. We extend previous work on neural topic classification and unsupervised topic keyword detection by incorporating conversational context and dialog act features. On annotated data, we show that incorporating context and dialog acts leads to relative gains in topic classification accuracy by 35% and on unsupervised keyword detection recall by 11% for co…
University of Florida（佛罗里达大学）；Adobe Research（奥多比研究院）
Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA). Because data can be usually stored in a structured manner, an essential step involves turning a natural language question into its corresponding query language. However, in order to train most natural language-to-query-language state-of-the-art models, a large amount of training data is needed first. In most domains, this data is not available and collecting such…
Indian Institute of Technology Kanpur（印度理工学院坎普尔分校）；Indian Institute of Information Technology Delhi（印度德里信息技术学院）
We present TruthBot, an all-in-one multilingual conversational chatbot designed for seeking truth (trustworthy and verified information) on specific topics. It helps users to obtain information specific to certain topics, fact-check information, and get recent news. The chatbot learns the intent of a query by training a deep neural network from the data of the previous intents and responds appropriately when it classifies the intent in one of the classes above. Each class is implemented as a separate module that uses either its own curated knowledge-base or searches the web to obtain the corre…
National Technical University of Athens（雅典国家技术大学）；ATHENA R.C.（雅典娜研究中心）；Behavioral Signals
In this paper, we introduce EmpBot: an end-to-end empathetic chatbot. Empathetic conversational agents should not only understand what is being discussed, but also acknowledge the implied feelings of the conversation partner and respond appropriately. To this end, we propose a method based on a transformer pretrained language model (T5). Specifically, during finetuning we propose to use three objectives: response language modeling, sentiment understanding, and empathy forcing. The first objective is crucial for generating relevant and coherent responses, while the next ones are significant for…
Intelligent Conversational Agent development using Artificial Intelligence or Machine Learning technique is an interesting problem in the field of Natural Language Processing. With the rise of deep learning, these models were quickly replaced by end to end trainable neural networks.
The complexities of patient-centred conversational artificial intelligence
Verily Health（Verily健康公司）；University of Oxford（牛津大学）；University of Birmingham（伯明翰大学）；University Hospitals Birmingham NHS Foundation Trust（伯明翰大学医院NHS基金会信托）；Harvard Medical School（哈佛医学院）；Beth Israel Deaconess Medical Center（贝斯以色列女执事医疗中心）
University of Chinese Academy of Sciences（中国科学院大学）；Alibaba AI Labs（阿里巴巴人工智能实验室）
Conventional chatbots focus on two-party response generation, which simplifies the real dialogue scene. In this paper, we strive toward a novel task of Response Generation on Multi-Party Chatbot (RGMPC), where the generated responses heavily rely on the interlocutors' roles (e.g., speaker and addressee) and their utterances. Unfortunately, complex interactions among the interlocutors' roles make it challenging to precisely capture conversational contexts and interlocutors' information. Facing this challenge, we present a response generation model which incorporates Interlocutor-aware Contexts …
Human conversations consist of reasonable and natural topic flows, which are observed as the shifts of the mentioned concepts across utterances. Previous chatbots that incorporate the external commonsense knowledge graph prove that modeling the concept shifts can effectively alleviate the dull and uninformative response dilemma. However, there still exists a gap between the concept relations in the natural conversation and those in the external commonsense knowledge graph, which is an issue to solve. Specifically, the concept relations in the external commonsense knowledge graph are not intuit…
History of generative Artificial Intelligence (AI) chatbots: past, present, and future development
University of Massachusetts Lowell（马萨诸塞大学洛厄尔分校）；Asian University of Bangladesh（亚洲孟加拉大学）；Sonargaon University（索纳尔冈大学）；Babes-Bolyai University（巴比什-博雅依大学）；Islamic University（伊斯兰大学）；University of Chittagong（吉大港大学）
We report on experiences with implementing conversational agents in the recruitment domain based on a machine learning (ML) system. Recruitment chatbots mediate communication between job-seekers and recruiters by exposing ML data to recruiter teams. Errors are difficult to understand, communicate, and resolve because they may span and combine UX, ML, and software issues. In an effort to improve organizational and technical transparency, we came to rely on a key contact role. Though effective for design and development, the centralization of this role poses challenges for transparency in sustai…
Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational agents, or virtual agents are an example of such systems used in a wide variety of applications ranging from customer support in the business domain to companionship in the healthcare sector. It is becoming increasingly important to develop chatbots that can best respond to the personalized needs of their users so that they can be as helpful to the user as possib…
Companies are dealing with many cognitive changes with the introduction of the Industry 4.0 paradigm. In this constantly changing environment, knowledge management is a key factor. Dialog systems, being able to hold a conversation with humans, could support the knowledge management in business environment. Although, these systems are currently hand-coded and need the intervention of a human being in writing all the possible questions and answers, and then planning the interactions. This process, besides being time-consuming, is not scalable. Conversely, a dialog system, also referred to as cha…
AXA（安盛）；Sorbonne Université（索邦大学）；CNRS（法国国家科学研究中心）；Polish Academy of Science（波兰科学院）
Towards conversational agents that are capable of handling more complex questions on contractual conditions, formalizing contract statements in a machine readable way is crucial. However, constructing a formal model which captures the full scope of a contract proves difficult due to the overall complexity its set of rules represent. Instead, this paper presents a top-down approach to the problem. After identifying the most relevant contract statements, we model their underlying rules in a novel knowledge engineering method. A user-friendly tool we developed for this purpose allows to do so eas…
