Non-task-oriented dialog models suffer from poor quality and non-diverse responses. To overcome limited conversational data, we apply Simulated Multiple Reference Training (SMRT; Khayrallah et al., 2020), and use a paraphraser to simulate multiple responses per training prompt. We find SMRT improves over a strong Transformer baseline as measured by human and automatic quality scores and lexical diversity. We also find SMRT is comparable to pretraining in human evaluation quality, and outperforms pretraining on automatic quality and lexical diversity, without requiring related-domain dialog data.
Artificial Intelligence Application Research Center, Huawei Technologies（华为技术有限公司人工智能应用研究中心）
In this paper, we describe a data enhancement method for developing Emily, an emotion-affective open-domain chatbot. The proposed method is based on explicitly modeling positively transitioned (PT) sentiment data from multi-turn dialogues. We construct a dialogue corpus with PT sentiment data and will release it for public use. By fine-tuning a pretrained dialogue model using the produced PT-enhanced dialogues, we are able to develop an emotion-affective open-domain chatbot exhibiting close-to-human performance in various emotion-affective metrics. We evaluate Emily against a few state-of-the-…
Human interactions and human-computer interactions are strongly influenced by style as well as content. Adding a persona to a chatbot makes it more human-like and contributes to a better and more engaging user experience. In this work, we propose a design for a chatbot that captures the "style" of Star Trek by incorporating references from the show along with peculiar tones of the fictional characters therein. Our Enterprise to Computer bot (E2Cbot) treats Star Trek dialog style and general dialog style differently, using two recurrent neural network Encoder-Decoder models. The Star Trek dialo…
School of Computer and Communication Sciences, EPFL（洛桑联邦理工学院计算机与通信科学学院）；Swisscom AG（瑞士电信公司）
Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural language understanding techniques. Once the goal is known, the bot must manage a dialogue to achieve that goal, which is conducted with respect to a learnt policy. The success of the dialogue system depends on the quality of the policy, which is in turn reliant on the availability of high-quality training data for the policy learning method, for instance Deep Rein…
The Hong Kong University of Science and Technology（香港科技大学）；EMOS Technologies Inc.（EMOS科技公司）
In this paper, we present an end-to-end empathetic conversation agent CAiRE. Our system adapts TransferTransfo (Wolf et al., 2019) learning approach that fine-tunes a large-scale pre-trained language model with multi-task objectives: response language modeling, response prediction and dialogue emotion detection. We evaluate our model on the recently proposed empathetic-dialogues dataset (Rashkin et al., 2019), the experiment results show that CAiRE achieves state-of-the-art performance on dialogue emotion detection and empathetic response generation.
We apply sequence-to-sequence model to mitigate the impact of speech recognition errors on open domain end-to-end dialog generation. We cast the task as a domain adaptation problem where ASR transcriptions and original text are in two different domains. In this paper, our proposed model includes two individual encoders for each domain data and make their hidden states similar to ensure the decoder predict the same dialog text. The method shows that the sequence-to-sequence model can learn the ASR transcriptions and original text pair having the same meaning and eliminate the speech recognition…
Meituan Group（美团集团）；National Engineering Research Center for Software Engineering, Peking University（北京大学软件工程国家工程研究中心）
Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii) annotation-hungry. In this paper, we propose to represent utterance with a simpler concept named Dialogue Action, upon which we construct a tree-structured TaskFlow and further build task-oriented chatbot with TaskFlow as core component. A framework is presented to automatically construct TaskFlow from large-scale dialogues and deploy online. Our experiments on real-world af…
Wangxuan Institute of Computer Technology（王选计算机技术研究所）；Center for Data Science（数据科学中心）；Academy for Advanced Interdisciplinary Studies（前沿交叉学科研究院）；Peking University（北京大学）；Soochow University（苏州大学）；Gaoling School of Artificial Intelligence（高瓴人工智能学院）；Renmin University of China（中国人民大学）
Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation scenarios, whether a response candidate is suitable not only counts on the given dialogue context but also other backgrounds, e.g., wording habits, user-specific dialogue history content. To fill the gap between these up-to-date methods and the real-world applications, we incorporate user-specific dialogue history into the response selection and propose a persona…
We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which speakers share information to synthesize new knowledge in real time. Our chatbot pipeline accomplishes this modelling in three broad stages. The first stage translates user utterances into a symbolic predicate representation. The second stage then uses this structured representation in conjunction with a larger knowledge base to synthesize new predicates usi…
Westlake University（西湖大学）；Tencent（腾讯）；Westlake Institute for Advanced Study（西湖高等研究院）
Although pre-trained sequence-to-sequence models have achieved great success in dialogue response generation, chatbots still suffer from generating inconsistent responses in real-world practice, especially in multi-turn settings. We argue that this can be caused by a discrepancy between training and real-world testing. At training time, chatbot generates the response with the golden context, while it has to generate based on the context consisting of both user utterances and the model predicted utterances during real-world testing. With the growth of the number of utterances, this discrepancy …
FPT Technology Research Institute（FPT技术研究院）；FPT University（FPT大学）；Vietnam National University（越南国家大学）
This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first show that a specialized state tracking component in multiple domains plays an important role and gives better results than an end-to-end task-oriented dialogue system. We then propose a hybrid system which is able to improve the belief tracking accuracy of about 28% of average absolute point on a standard multi-domain dialogue dataset. These experimental resul…
Conventionally, generation of natural language for dialogue agents may be viewed as a statistical learning problem: determine the patterns in human-provided data and generate appropriate responses with similar statistical properties. However, dialogue can also be regarded as a goal directed process, where speakers attempt to accomplish a specific task. Reinforcement learning (RL) algorithms are designed specifically for solving such goal-directed problems, but the most direct way to apply RL -- through trial-and-error learning in human conversations, -- is costly. In this paper, we study how o…
Stanford University（斯坦福大学）；Facebook AI Research（Facebook人工智能研究院）
The majority of conversations a dialogue agent sees over its lifetime occur after it has already been trained and deployed, leaving a vast store of potential training signal untapped. In this work, we propose the self-feeding chatbot, a dialogue agent with the ability to extract new training examples from the conversations it participates in. As our agent engages in conversation, it also estimates user satisfaction in its responses. When the conversation appears to be going well, the user's responses become new training examples to imitate. When the agent believes it has made a mistake, it ask…
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；School of Information, Renmin University of China（中国人民大学信息学院）；Université de Montréal（蒙特利尔大学）
Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high-quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large-scale dialogue dataset that contains two subsets collected from Weibo and Judicial forums respectively. To adapt the raw dataset to dialogue systems, we elaborately normalize the raw dataset via processes such as anonymization, deduplication, segmentation, and filtering. The scale of Pchatbot is significantly larger than existing Chinese datasets, which might benefit the data-driven models.…
Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation and engagement (celebrity or personal bots). However, developing and improving a chatbot requires understanding their data generated by its users. Dialog data has a different nature of a simple question and answering interaction, in which context and temporal properties (turn order) creates a different understanding of such data. In this paper, we propose a n…
University of Chinese Academy of Sciences（中国科学院大学）；Alibaba AI Labs（阿里巴巴人工智能实验室）
Conventional chatbots focus on two-party response generation, which simplifies the real dialogue scene. In this paper, we strive toward a novel task of Response Generation on Multi-Party Chatbot (RGMPC), where the generated responses heavily rely on the interlocutors' roles (e.g., speaker and addressee) and their utterances. Unfortunately, complex interactions among the interlocutors' roles make it challenging to precisely capture conversational contexts and interlocutors' information. Facing this challenge, we present a response generation model which incorporates Interlocutor-aware Contexts …
This paper reports the findings of a study conducted on the application of an on-line human-computer dialog system with natural language (chatbot) on the teaching of foreign languages. A keywords-based human-computer dialog system makes it possible that the user could chat with the computer using a natural language, i.e. in English or in German to some extent. So an experiment has been made using this system online to work as a chat partner with the users learning the foreign languages. Dialogs between the users and the chatbot are collected. Findings indicate that the dialogs between the huma…
In this paper, we consider mimicking fictional characters as a promising direction for building engaging conversation models. To this end, we present a new practical task where only a few utterances of each fictional character are available to generate responses mimicking them. Furthermore, we propose a new method named Pseudo Dialog Prompting (PDP) that generates responses by leveraging the power of large-scale language models with prompts containing the target character's utterances. To better reflect the style of the character, PDP builds the prompts in the form of dialog that includes the …
University of Lincoln（林肯大学）；Samsung Research（三星研究院）
Trainable chatbots that exhibit fluent and human-like conversations remain a big challenge in artificial intelligence. Deep Reinforcement Learning (DRL) is promising for addressing this challenge, but its successful application remains an open question. This article describes a novel ensemble-based approach applied to value-based DRL chatbots, which use finite action sets as a form of meaning representation. In our approach, while dialogue actions are derived from sentence clustering, the training datasets in our ensemble are derived from dialogue clustering. The latter aim to induce specialis…
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；UCAS（中国科学院大学）
A chatbot that converses like a human should be goal-oriented (i.e., be purposeful in conversation), which is beyond language generation. However, existing dialogue systems often heavily rely on cumbersome hand-crafted rules or costly labelled datasets to reach the goals. In this paper, we propose Goal-oriented Chatbots (GoChat), a framework for end-to-end training chatbots to maximize the longterm return from offline multi-turn dialogue datasets. Our framework utilizes hierarchical reinforcement learning (HRL), where the high-level policy guides the conversation towards the final goal by dete…
IBM Research（IBM研究院）；New York University（纽约大学）；Johns Hopkins Bloomberg School of Public Health（约翰斯·霍普金斯大学布隆伯格公共卫生学院）
Public trust in medical information is crucial for successful application of public health policies such as vaccine uptake. This is especially true when the information is offered remotely, by chatbots, which have become increasingly popular in recent years. Here, we explore the challenging task of human-bot turn-level trust classification. We rely on a recently released data of observationally-collected (rather than crowdsourced) dialogs with VIRA chatbot, a COVID-19 Vaccine Information Resource Assistant. These dialogs are centered around questions and concerns about COVID-19 vaccines, where…
Many open-domain dialogue models pre-trained with social media comments can generate coherent replies but have difficulties producing engaging responses when interacting with real users. This phenomenon might mainly result from the deficiency of annotated human-human conversations and the misalignment with human preference. In this paper, we propose a novel and efficient approach Diamante to boost the open-domain chatbot, where two kinds of human feedback (including explicit demonstration and implicit preference) are collected and leveraged. By asking annotators to select or amend the model-ge…
Renmin University of China（中国人民大学）；University of Montreal（蒙特利尔大学）
Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue history for building personalized chatbots. However, these studies only use the response generation loss to train the entire model, thus it is prone to suffer from the problem of data sparsity. Besides, they overemphasize the final generated response's quality while ignoring the correlations and fusions between the user's dialogue history, leading to rough da…
Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural language understanding techniques. Once the goal is known, the bot must manage a dialogue to achieve that goal, which is conducted with respect to a learnt policy. The success of the dialogue system depends on the quality of the policy, which is in turn reliant on the availability of high-quality training data for the policy learning method, for instance Deep Rein…
Institute for Logic, Language and Computation（逻辑、语言与计算研究所）；University of Amsterdam（阿姆斯特丹大学）
Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method to evaluate the extent to which such models are able to generate responses that reflect different personality traits.
University of Science and Technology of China（中国科学技术大学）；Queen’s University（女王大学）；iFLYTEK Research（讯飞研究院）
Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly generated, but few have noticed the role of partner in dialogue. This paper makes an attempt to thoroughly explore the impact of utilizing personas that describe either self or partner speakers on the task of response selection in retrieval-based chatbots. Four persona fusion strategies are designed, which assume personas interact with contexts or responses in d…
National Engineering Laboratory for Speech and Language Information Processing, University of Science and Technology of China（中国科学技术大学语音及语言信息处理国家工程实验室）；State Key Laboratory of Cognitive Intelligence, iFLYTEK Research（科大讯飞研究院认知智能国家重点实验室）
In this paper, we study the problem of employing pre-trained language models for multi-turn response selection in retrieval-based chatbots. A new model, named Speaker-Aware BERT (SA-BERT), is proposed in order to make the model aware of the speaker change information, which is an important and intrinsic property of multi-turn dialogues. Furthermore, a speaker-aware disentanglement strategy is proposed to tackle the entangled dialogues. This strategy selects a small number of most important utterances as the filtered context according to the speakers' information in them. Finally, domain adapta…
Large end-to-end neural open-domain chatbots are becoming increasingly popular. However, research on building such chatbots has typically assumed that the user input is written in nature and it is not clear whether these chatbots would seamlessly integrate with automatic speech recognition (ASR) models to serve the speech modality. We aim to bring attention to this important question by empirically studying the effects of various types of synthetic and actual ASR hypotheses in the dialog history on TransferTransfo, a state-of-the-art Generative Pre-trained Transformer (GPT) based neural open-d…
Luleå University of Technology（吕勒奥理工大学）；RISE Research Institutes of Sweden（瑞典RISE研究机构）
Building open-domain conversational systems (or chatbots) that produce convincing responses is a recognized challenge. Recent state-of-the-art (SoTA) transformer-based models for the generation of natural language dialogue have demonstrated impressive performance in simulating human-like, single-turn conversations in English. This work investigates, by an empirical study, the potential for transfer learning of such models to Swedish language. DialoGPT, an English language pre-trained model, is adapted by training on three different Swedish language conversational datasets obtained from publicl…
Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a blended skills chatbot model that responds to customer queries is more likely to resemble actual human agent response if it is trained to recognize emotion and exhibit appropriate empathy, than a model without such training. For our analysis, we leverage a Twitter customer service dataset containing several million customer<->agent dialog examples in customer …
FreezeEmpath: Efficient Training for Empathetic Spoken Chatbots with Frozen LLMs
Key Laboratory of Intelligent Information Processing, Institute of Computing Technology, Chinese Academy of Sciences（智能信息处理重点实验室，计算技术研究所，中国科学院）；State Key Laboratory of AI Safety, Institute of Computing Technology, Chinese Academy of Sciences（人工智能安全国家重点实验室，计算技术研究所，中国科学院）；University of Chinese Academy of Sciences, Beijing, China（中国科学院大学，北京，中国）
Hong Kong University of Science and Technology（香港科技大学）；WeBank（微众银行）
Social chatbots, also known as chit-chat chatbots, evolve rapidly with large pretrained language models. Despite the huge progress, privacy concerns have arisen recently: training data of large language models can be extracted via model inversion attacks. On the other hand, the datasets used for training chatbots contain many private conversations between two individuals. In this work, we further investigate the privacy leakage of the hidden states of chatbots trained by language modeling which has not been well studied yet. We show that speakers' personas can be inferred through a simple neur…
Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for every turn in a dialog. A practical solution is to generate multiple response candidates for the same context, and then perform response ranking/selection to determine which candidate is the best. Previous work in response selection typically trains response rankers using synthetic data that is formed from existing dialogs by using a ground truth response as th…
Peking University（北京大学）；Institute of Software, Chinese Academy of Sciences（中国科学院软件研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Cloud Xiaowei（腾讯云小微）
While interacting with chatbots, users may elicit multiple intents in a single dialogue utterance. Instead of training a dedicated multi-intent detection model, we propose DialogUSR, a dialogue utterance splitting and reformulation task that first splits multi-intent user query into several single-intent sub-queries and then recovers all the coreferred and omitted information in the sub-queries. DialogUSR can serve as a plug-in and domain-agnostic module that empowers the multi-intent detection for the deployed chatbots with minimal efforts. We collect a high-quality naturally occurring datase…
School of Computer Science University of Lincoln（林肯大学计算机学院）；Artificial Intelligence Research Group Samsung Electronics（三星电子人工智能研究组）
Training chatbots using the reinforcement learning paradigm is challenging due to high-dimensional states, infinite action spaces and the difficulty in specifying the reward function. We address such problems using clustered actions instead of infinite actions, and a simple but promising reward function based on human-likeness scores derived from human-human dialogue data. We train Deep Reinforcement Learning (DRL) agents using chitchat data in raw text---without any manual annotations. Experimental results using different splits of training data report the following. First, that our agents le…
National University of Computing and Emerging Sciences（国立计算与新兴科学大学）
Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the provided dataset. On the contrary, generative chatbots try to create the most appropriate response, but are mostly unable to create a smooth flow in the customer-bot dialog. Since the client has few options left for continuing after receiving a response, the dialog becomes short. Through our work, we try to maximize the intelligence of a simple conversational age…
École Polytechnique Fédérale de Lausanne（洛桑联邦理工学院）
Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making the response emotionally richer, while others use hand-crafted rules to determine the desired emotion response. However, they do not explicitly learn the subtle emotional interactions captured in human dialogs. In this paper, we propose a multi-turn dialog system aimed at learning and generating emotional responses that so far only humans know how to do. Com…
School of Computer and Communication Sciences（计算机与通信科学学院）；École polytechnique fédérale de Lausanne（洛桑联邦理工学院）
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation methods rely solely on end-to-end learning from large scale conversation data to generate dialogues. This approach can produce socially unacceptable responses due to the lack of large-scale quality data used to train the neural models. However, recent work has shown the promise of combining dialogue act/intent modelling and neural response generation. This hybr…
Sofia University（索非亚大学）；Qatar Computing Research Institute（卡塔尔计算研究所）；University of Trento（特伦托大学）
We propose to use question answering (QA) data from Web forums to train chatbots from scratch, i.e., without dialog training data. First, we extract pairs of question and answer sentences from the typically much longer texts of questions and answers in a forum. We then use these shorter texts to train seq2seq models in a more efficient way. We further improve the parameter optimization using a new model selection strategy based on QA measures. Finally, we propose to use extrinsic evaluation with respect to a QA task as an automatic evaluation method for chatbots. The evaluation shows that the …
Natural Language Understanding (NLU) is a core component of dialog systems. It typically involves two tasks - intent classification (IC) and slot labeling (SL), which are then followed by a dialogue management (DM) component. Such NLU systems cater to utterances in isolation, thus pushing the problem of context management to DM. However, contextual information is critical to the correct prediction of intents and slots in a conversation. Prior work on contextual NLU has been limited in terms of the types of contextual signals used and the understanding of their impact on the model. In this work…
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and the…
In this paper, we present a hybrid model that combines a neural conversational model and a rule-based graph dialogue system that assists users in scheduling reminders through a chat conversation. The graph based system has high precision and provides a grammatically accurate response but has a low recall. The neural conversation model can cater to a variety of requests, as it generates the responses word by word as opposed to using canned responses. The hybrid system shows significant improvements over the existing baseline system of rule based approach and caters to complex queries with a dom…
Sidi Mohamed Ben Abdallah University（西迪·穆罕默德·本·阿卜杜拉大学）
Nowadays, the current neural network models of dialogue generation(chatbots) show great promise for generating answers for chatty agents. But they are short-sighted in that they predict utterances one at a time while disregarding their impact on future outcomes. Modelling a dialogue's future direction is critical for generating coherent, interesting dialogues, a need that has led traditional NLP dialogue models that rely on reinforcement learning. In this article, we explain how to combine these objectives by using deep reinforcement learning to predict future rewards in chatbot dialogue. The …
