Speaker-Aware BERT for Multi-Turn Response Selection in Retrieval-Based Chatbots
National Engineering Laboratory for Speech and Language Information Processing, University of Science and Technology of China（中国科学技术大学语音及语言信息处理国家工程实验室）；State Key Laboratory of Cognitive Intelligence, iFLYTEK Research（科大讯飞研究院认知智能国家重点实验室）
Jia-Chen Gu, Tianda Li, Quan Liu, Zhen-Hua Ling, Zhiming Su, Si Wei, Xiaodan Zhu
In this paper, we study the problem of employing pre-trained language models for multi-turn response selection in retrieval-based chatbots. A new model, named Speaker-Aware BERT (SA-BERT), is proposed in order to make the model aware of the speaker change information, which is an important and intrinsic property of multi-turn dialogues. Furthermore, a speaker-aware disentanglement strategy is proposed to tackle the entangled dialogues. This strategy selects a small number of most important utterances as the filtered context according to the speakers' information in them. Finally, domain adaptation is performed to incorporate the in-domain knowledge into pre-trained language models. Experiments on five public datasets show that our proposed model outperforms the present models on all metrics by large margins and achieves new state-of-the-art performances for multi-turn response selection.
Hong Kong University of Science and Technology（香港科技大学）；WeBank（微众银行）
Social chatbots, also known as chit-chat chatbots, evolve rapidly with large pretrained language models. Despite the huge progress, privacy concerns have arisen recently: training data of large language models can be extracted via model inversion attacks. On the other hand, the datasets used for training chatbots contain many private conversations between two individuals. In this work, we further investigate the privacy leakage of the hidden states of chatbots trained by language modeling which has not been well studied yet. We show that speakers' personas can be inferred through a simple neur…
University of Science and Technology of China（中国科学技术大学）；Microsoft（微软）
Recently, various neural models for multi-party conversation (MPC) have achieved impressive improvements on a variety of tasks such as addressee recognition, speaker identification and response prediction. However, these existing methods on MPC usually represent interlocutors and utterances individually and ignore the inherent complicated structure in MPC which may provide crucial interlocutor and utterance semantics and would enhance the conversation understanding process. To this end, we present MPC-BERT, a pre-trained model for MPC understanding that considers learning who says what to whom…
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates irrelevant/uncertain questions to human operators. Our main novel contribution is the discussion about uncertainty measure for BERT, where three different approaches are systematically compared on real problems. We investigated two uncertainty metrics, information entropy and variance of dropout sampling in BERT, followed by mixed-integer programming to optimize decisi…
The University of Tokyo（东京大学）；CyberAgent, Inc.（赛博艾坚特公司）
Pause insertion, also known as phrase break prediction and phrasing, is an essential part of TTS systems because proper pauses with natural duration significantly enhance the rhythm and intelligibility of synthetic speech. However, conventional phrasing models ignore various speakers' different styles of inserting silent pauses, which can degrade the performance of the model trained on a multi-speaker speech corpus. To this end, we propose more powerful pause insertion frameworks based on a pre-trained language model. Our approach uses bidirectional encoder representations from transformers (B…
University of Science and Technology of China（中国科学技术大学）；Queen’s University（女王大学）；iFLYTEK Research（讯飞研究院）
Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly generated, but few have noticed the role of partner in dialogue. This paper makes an attempt to thoroughly explore the impact of utilizing personas that describe either self or partner speakers on the task of response selection in retrieval-based chatbots. Four persona fusion strategies are designed, which assume personas interact with contexts or responses in d…
Idiap Research Institute（伊迪亚普研究所）；Ecole Polytechnique Federale de Lausanne (EPFL)（洛桑联邦理工学院）；Brno University of Technology（布尔诺理工大学）；German Aerospace Center (DLR)（德国航空航天中心）
Automatic speech recognition (ASR) allows transcribing the communications between air traffic controllers (ATCOs) and aircraft pilots. The transcriptions are used later to extract ATC named entities, e.g., aircraft callsigns. One common challenge is speech activity detection (SAD) and speaker diarization (SD). In the failure condition, two or more segments remain in the same recording, jeopardizing the overall performance. We propose a system that combines SAD and a BERT model to perform speaker change detection and speaker role detection (SRD) by chunking ASR transcripts, i.e., SD with a defi…
Contextualized word embeddings can lead to state-of-the-art performances in natural language understanding. Recently, a pre-trained deep contextualized text encoder such as BERT has shown its potential in improving natural language tasks including abstractive summarization. Existing approaches in dialogue summarization focus on incorporating a large language model into summarization task trained on large-scale corpora consisting of news articles rather than dialogues of multiple speakers. In this paper, we introduce self-supervised methods to compensate shortcomings to train a dialogue summari…
Conventionally, generation of natural language for dialogue agents may be viewed as a statistical learning problem: determine the patterns in human-provided data and generate appropriate responses with similar statistical properties. However, dialogue can also be regarded as a goal directed process, where speakers attempt to accomplish a specific task. Reinforcement learning (RL) algorithms are designed specifically for solving such goal-directed problems, but the most direct way to apply RL -- through trial-and-error learning in human conversations, -- is costly. In this paper, we study how o…
We introduce BERTphone, a Transformer encoder trained on large speech corpora that outputs phonetically-aware contextual representation vectors that can be used for both speaker and language recognition. This is accomplished by training on two objectives: the first, inspired by adapting BERT to the continuous domain, involves masking spans of input frames and reconstructing the whole sequence for acoustic representation learning; the second, inspired by the success of bottleneck features from ASR, is a sequence-level CTC loss applied to phoneme labels for phonetic representation learning. We p…
University of Chinese Academy of Sciences（中国科学院大学）；Alibaba AI Labs（阿里巴巴人工智能实验室）
Conventional chatbots focus on two-party response generation, which simplifies the real dialogue scene. In this paper, we strive toward a novel task of Response Generation on Multi-Party Chatbot (RGMPC), where the generated responses heavily rely on the interlocutors' roles (e.g., speaker and addressee) and their utterances. Unfortunately, complex interactions among the interlocutors' roles make it challenging to precisely capture conversational contexts and interlocutors' information. Facing this challenge, we present a response generation model which incorporates Interlocutor-aware Contexts …
Text classification problem is a very broad field of study in the field of natural language processing. In short, the text classification problem is to determine which of the previously determined classes the given text belongs to. Successful studies have been carried out in this field in the past studies. In the study, Bidirectional Encoder Representations for Transformers (BERT), which is a frequently preferred method for solving the classification problem in the field of natural language processing, is used. By solving classification problems through a single model to be used in a chatbot a…
We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which speakers share information to synthesize new knowledge in real time. Our chatbot pipeline accomplishes this modelling in three broad stages. The first stage translates user utterances into a symbolic predicate representation. The second stage then uses this structured representation in conjunction with a larger knowledge base to synthesize new predicates usi…
In this work, we release COVID-Twitter-BERT (CT-BERT), a transformer-based model, pretrained on a large corpus of Twitter messages on the topic of COVID-19. Our model shows a 10-30% marginal improvement compared to its base model, BERT-Large, on five different classification datasets. The largest improvements are on the target domain. Pretrained transformer models, such as CT-BERT, are trained on a specific target domain and can be used for a wide variety of natural language processing tasks, including classification, question-answering and chatbots. CT-BERT is optimised to be used on COVID-19…
The recent success of large pre-trained language models such as BERT and GPT-2 has suggested the effectiveness of incorporating language priors in downstream dialog generation tasks. However, the performance of pre-trained models on the dialog task is not as optimal as expected. In this paper, we propose a Pre-trained Role Alternating Language model (PRAL), designed specifically for task-oriented conversational systems. We adopted (Wu et al., 2019) that models two speakers separately. We also design several techniques, such as start position randomization, knowledge distillation, and history d…
Beijing University of Posts and Telecommunications（北京邮电大学）
While there have been significant advances in de-tecting emotions in text, in the field of utter-ance-level emotion recognition (ULER), there are still many problems to be solved. In this paper, we address some challenges in ULER in dialog sys-tems. (1) The same utterance can deliver different emotions when it is in different contexts or from different speakers. (2) Long-range contextual in-formation is hard to effectively capture. (3) Unlike the traditional text classification problem, this task is supported by a limited number of datasets, among which most contain inadequate conversa-tions o…
For self-supervised speech processing, it is crucial to use pretrained models as speech representation extractors. In recent works, increasing the size of the model has been utilized in acoustic model training in order to achieve better performance. In this paper, we propose Audio ALBERT, a lite version of the self-supervised speech representation model. We use the representations with two downstream tasks, speaker identification, and phoneme classification. We show that Audio ALBERT is capable of achieving competitive performance with those huge models in the downstream tasks while utilizing …
University of California, Davis（加州大学戴维斯分校）；Tsinghua University（清华大学）
Existing dialog system models require extensive human annotations and are difficult to generalize to different tasks. The recent success of large pre-trained language models such as BERT and GPT-2 (Devlin et al., 2019; Radford et al., 2019) have suggested the effectiveness of incorporating language priors in down-stream NLP tasks. However, how much pre-trained language models can help dialog response generation is still under exploration. In this paper, we propose a simple, general, and effective framework: Alternating Roles Dialog Model (ARDM). ARDM models each speaker separately and takes ad…
Language Models (LMs) have been ubiquitously leveraged in various tasks including spoken language understanding (SLU). Spoken language requires careful understanding of speaker interactions, dialog states and speech induced multimodal behaviors to generate a meaningful representation of the conversation. In this work, we propose to dissect SLU into three representative properties:conversational (disfluency, pause, overtalk), channel (speaker-type, turn-tasks) and ASR (insertion, deletion,substitution). We probe BERT based language models (BERT, RoBERTa) trained on spoken transcripts to investi…
In the last few years, the release of BERT, a multilingual transformer based model, has taken the NLP community by storm. BERT-based models have achieved state-of-the-art results on various NLP tasks, including dialog tasks. One of the limitation of BERT is the lack of ability to handle long text sequence. By default, BERT has a maximum wordpiece token sequence length of 512. Recently, there has been renewed interest to tackle the BERT limitation to handle long text sequences with the addition of new self-attention based architectures. However, there has been little to no research on the impac…
This paper introduces PnG BERT, a new encoder model for neural TTS. This model is augmented from the original BERT model, by taking both phoneme and grapheme representations of text as input, as well as the word-level alignment between them. It can be pre-trained on a large text corpus in a self-supervised manner, and fine-tuned in a TTS task. Experimental results show that a neural TTS model using a pre-trained PnG BERT as its encoder yields more natural prosody and more accurate pronunciation than a baseline model using only phoneme input with no pre-training. Subjective side-by-side prefere…
In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via artificial paraphrasing in order to generate a large set of training data for further classical, attention, and language transformation-based learning approaches for Natural Language Processing. Human beings are asked to paraphrase commands and questions for task identification for further execution of a machine. The commands and questions are split into training a…
Recent advancements in the NLP field showed that transfer learning helps with achieving state-of-the-art results for new tasks by tuning pre-trained models instead of starting from scratch. Transformers have made a significant improvement in creating new state-of-the-art results for many NLP tasks including but not limited to text classification, text generation, and sequence labeling. Most of these success stories were based on large datasets. In this paper we focus on a real-life scenario that scientists in academia and industry face frequently: given a small dataset, can we use a large pre-…
Peking University（北京大学）；Shanghai Jiao Tong University（上海交通大学）；University of California, Los Angeles（加利福尼亚大学洛杉矶分校）
We conduct a thorough study to diagnose the behaviors of pre-trained language encoders (ELMo, BERT, and RoBERTa) when confronted with natural grammatical errors. Specifically, we collect real grammatical errors from non-native speakers and conduct adversarial attacks to simulate these errors on clean text data. We use this approach to facilitate debugging models on downstream applications. Results confirm that the performance of all tested models is affected but the degree of impact varies. To interpret model behaviors, we further design a linguistic acceptability task to reveal their abilitie…
Enabling Chatbots with Eyes and Ears: An Immersive Multimodal Conversation System for Dynamic Interactions
Graduate School of Artificial Intelligence, POSTECH（POSTECH人工智能研究生院）；Department of Computer Science and Engineering, POSTECH（POSTECH计算机科学与工程系）；Artificial Intelligence Graduate School, UNIST（UNIST人工智能研究生院）；University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）
School of Computer and Communication Sciences（计算机与通信科学学院）；École polytechnique fédérale de Lausanne（洛桑联邦理工学院）
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation methods rely solely on end-to-end learning from large scale conversation data to generate dialogues. This approach can produce socially unacceptable responses due to the lack of large-scale quality data used to train the neural models. However, recent work has shown the promise of combining dialogue act/intent modelling and neural response generation. This hybr…
