While there have been significant advances in de-tecting emotions in text, in the field of utter-ance-level emotion recognition (ULER), there are still many problems to be solved. In this paper, we address some challenges in ULER in dialog sys-tems. (1) The same utterance can deliver different emotions when it is in different contexts or from different speakers. (2) Long-range contextual in-formation is hard to effectively capture. (3) Unlike the traditional text classification problem, this task is supported by a limited number of datasets, among which most contain inadequate conversa-tions or speech. To address these problems, we propose a hierarchical transformer framework (apart from the description of other studies, the "transformer" in this paper usually refers to the encoder part of the transformer) with a lower-level transformer to model the word-level input and an upper-level transformer to capture the context of utterance-level embeddings. We use a pretrained language model bidirectional encoder representa-tions from transformers (BERT) as the lower-level transformer, which is equivalent to introducing external data into the model and solve the problem of data shortage to some extent. In addition, we add speaker embeddings to the model for the first time, which enables our model to capture the in-teraction between speakers. Experiments on three dialog emotion datasets, Friends, EmotionPush, and EmoryNLP, demonstrate that our proposed hierarchical transformer network models achieve 1.98%, 2.83%, and 3.94% improvement, respec-tively, over the state-of-the-art methods on each dataset in terms of macro-F1.
In this paper, a hierarchical attention network to generate utterance-level embeddings (H-vectors) for speaker identification is proposed. Since different parts of an utterance may have different contributions to speaker identities, the use of hierarchical structure aims to learn speaker related information locally and globally. In the proposed approach, frame-level encoder and attention are applied on segments of an input utterance and generate individual segment vectors. Then, segment level attention is applied on the segment vectors to construct an utterance representation. To evaluate the …
University of Michigan--Ann Arbor（密歇根大学安娜堡分校）；University of Michigan--Flint（密歇根大学弗林特分校）
Emotion recognition algorithms rely on data annotated with high quality labels. However, emotion expression and perception are inherently subjective. There is generally not a single annotation that can be unambiguously declared "correct". As a result, annotations are colored by the manner in which they were collected. In this paper, we conduct crowdsourcing experiments to investigate this impact on both the annotations themselves and on the performance of these algorithms. We focus on one critical question: the effect of context. We present a new emotion dataset, Multimodal Stressed Emotion (M…
Conversational emotion recognition (CER) has attracted increasing interests in the natural language processing (NLP) community. Different from the vanilla emotion recognition, effective speaker-sensitive utterance representation is one major challenge for CER. In this paper, we exploit speaker identification (SI) as an auxiliary task to enhance the utterance representation in conversations. By this method, we can learn better speaker-aware contextual representations from the additional SI corpus. Experiments on two benchmark datasets demonstrate that the proposed architecture is highly effecti…
Queen Mary University of London（伦敦玛丽女王大学）；Amazon（亚马逊）
Multimodal emotion recognition (MER) is a fundamental complex research problem due to the uncertainty of human emotional expression and the heterogeneity gap between different modalities. Audio and text modalities are particularly important for a human participant in understanding emotions. Although many successful attempts have been designed multimodal representations for MER, there still exist multiple challenges to be addressed: 1) bridging the heterogeneity gap between multimodal features and model inter- and intra-modal interactions of multiple modalities; 2) effectively and efficiently m…
Islamic Azad University of Bijar（比贾尔伊斯兰阿扎德大学）；Sharif University of Technology（谢里夫理工大学）
This paper introduces a large-scale, validated database for Persian called Sharif Emotional Speech Database (ShEMO). The database includes 3000 semi-natural utterances, equivalent to 3 hours and 25 minutes of speech data extracted from online radio plays. The ShEMO covers speech samples of 87 native-Persian speakers for five basic emotions including anger, fear, happiness, sadness and surprise, as well as neutral state. Twelve annotators label the underlying emotional state of utterances and majority voting is used to decide on the final labels. According to the kappa measure, the inter-annota…
Fudan University（复旦大学）；Fudan-Aishu Cognitive Intelligence Joint Research Center（复旦-爱数认知智能联合研究中心）
Emotion recognition in conversation (ERC) aims to detect the emotion for each utterance in a given conversation. The newly proposed ERC models have leveraged pre-trained language models (PLMs) with the paradigm of pre-training and fine-tuning to obtain good performance. However, these models seldom exploit PLMs' advantages thoroughly, and perform poorly for the conversations lacking explicit emotional expressions. In order to fully leverage the latent knowledge related to the emotional expressions in utterances, we propose a novel ERC model CISPER with the new paradigm of prompt and language m…
Indian Institute of Technology Roorkee（印度理工学院鲁尔基分校）
This paper proposes a multimodal emotion recognition system based on hybrid fusion that classifies the emotions depicted by speech utterances and corresponding images into discrete classes. A new interpretability technique has been developed to identify the important speech & image features leading to the prediction of particular emotion classes. The proposed system's architecture has been determined through intensive ablation studies. It fuses the speech & image features and then combines speech, image, and intermediate fusion outputs. The proposed interpretability technique incorporates the …
Sequential Trajectories and Simultaneous Blending: Multi-Emotion Modeling for Instruction-Following TTS
Key Laboratory of Intelligent Information Processing, Institute of Computing Technology, Chinese Academy of Sciences (ICT/CAS)（中国科学院计算技术研究所智能信息处理重点实验室）；State Key Laboratory of AI Safety, Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所人工智能安全国家重点实验室）；University of Chinese Academy of Sciences（中国科学院大学）
Speech signal is constituted and contributed by various informative factors, such as linguistic content and speaker characteristic. There have been notable recent studies attempting to factorize speech signal into these individual factors without requiring any annotation. These studies typically assume continuous representation for linguistic content, which is not in accordance with general linguistic knowledge and may make the extraction of speaker information less successful. This paper proposes the mixture factorized auto-encoder (mFAE) for unsupervised deep factorization. The encoder part …
This paper presents our pioneering effort for emotion recognition in conversation (ERC) with pre-trained language models. Unlike regular documents, conversational utterances appear alternately from different parties and are usually organized as hierarchical structures in previous work. Such structures are not conducive to the application of pre-trained language models such as XLNet. To address this issue, we propose an all-in-one XLNet model, namely DialogXL, with enhanced memory to store longer historical context and dialog-aware self-attention to deal with the multi-party structures. Specifi…
LaERC-S: Improving LLM-based Emotion Recognition in Conversation with Speaker Characteristics
School of Computer Science and Technology, Harbin Institute of Technology（哈尔滨工业大学计算机科学与技术学院）；School of Computer Science and Technology, Soochow University（苏州大学计算机科学与技术学院）；School of Computer Science and Technology, Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳）计算机科学与技术学院）
An Iterative Associative Memory Model for Empathetic Response Generation
College of Computer and Data Science, Fuzhou University（福州大学计算机与数据科学学院）；Leiden University（莱顿大学）；School of Computer Science and Technology, Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳）计算机科学与技术学院）；SmartMore（思谋科技）；College of Computer Science and Technology, Chongqing University of Technology（重庆理工大学计算机科学与工程学院）
Emotional Supporters often Use Multiple Strategies in a Single Turn
Faculty of Artificial Intelligence in Education（教育人工智能学院）；Hubei Provincial Key Laboratory of Artificial Intelligence and Smart Learning（湖北省人工智能与智能学习重点实验室）；National Language Resources Monitor and Research Center for Network Media（网络媒体语言资源监测与研究中心）；School of Computer Science, Central China Normal University（中央财经大学计算机学院）
Speech emotion recognition is the task of recognizing the speaker's emotional state given a recording of their utterance. While most of the current approaches focus on inferring emotion from isolated utterances, we argue that this is not sufficient to achieve conversational emotion recognition (CER) which deals with recognizing emotions in conversations. In this work, we propose several approaches for CER by treating it as a sequence labeling task. We investigated transformer architecture for CER and, compared it with ResNet-34 and BiLSTM architectures in both contextual and context-less scena…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
Conversational Causal Emotion Entailment aims to detect causal utterances for a non-neutral targeted utterance from a conversation. In this work, we build conversations as graphs to overcome implicit contextual modelling of the original entailment style. Following the previous work, we further introduce the emotion information into graphs. Emotion information can markedly promote the detection of causal utterances whose emotion is the same as the targeted utterance. However, it is still hard to detect causal utterances with different emotions, especially neutral ones. The reason is that models…
Emotion-Anchored Contrastive Learning Framework for Emotion Recognition in Conversation
National Key Laboratory for Novel Software Technology, Nanjing University（南京大学计算机软件新技术国家重点实验室）；School of Artificial Intelligence, Nanjing University（南京大学人工智能学院）
In this paper, a novel two-branch neural network model structure is proposed for multimodal emotion recognition, which consists of a time synchronous branch (TSB) and a time asynchronous branch (TAB). To capture correlations between each word and its acoustic realisation, the TSB combines speech and text modalities at each input window frame and then does pooling across time to form a single embedding vector. The TAB, by contrast, provides cross-utterance information by integrating sentence text embeddings from a number of context utterances into another embedding vector. The final emotion cla…
The long-standing goal of Artificial Intelligence (AI) has been to create human-like conversational systems. Such systems should have the ability to develop an emotional connection with the users, hence emotion recognition in dialogues is an important task. Emotion detection in dialogues is a challenging task because humans usually convey multiple emotions with varying degrees of intensities in a single utterance. Moreover, emotion in an utterance of a dialogue may be dependent on previous utterances making the task more complex. Emotion recognition has always been in great demand. However, mo…
Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state of the art in sequence-to-sequence learning that involves training an encoder-decoder model with word embeddings from utterance-response pairs. We propose an emotion-aware transformer encoder for capturing the emotional quotient in the user utterance in order to generate human-like empathetic responses. The contributions of our paper are as follows: 1) An emo…
Université Tunis El Manar（突尼斯埃尔马纳尔大学）；Ecole Nationale d'Ingénieurs de Tunis-ENIT（突尼斯国家工程学院）
The purpose of speech emotion recognition system is to classify speakers utterances into different emotional states such as disgust, boredom, sadness, neutral and happiness. Speech features that are commonly used in speech emotion recognition rely on global utterance level prosodic features. In our work, we evaluate the impact of frame level feature extraction. The speech samples are from Berlin emotional database and the features extracted from these utterances are energy, different variant of mel frequency cepstrum coefficients, velocity and acceleration features.
Intelligent Data Engineering and Applications Laboratory（智能数据工程与应用实验室）；National Tsing Hua University（国立清华大学）
In this paper, we investigate the emotion recognition ability of the pre-training language model, namely BERT. By the nature of the framework of BERT, a two-sentence structure, we adapt BERT to continues dialogue emotion prediction tasks, which rely heavily on the sentence-level context-aware understanding. The experiments show that by mapping the continues dialogue into a causal utterance pair, which is constructed by the utterance and the reply utterance, models can better capture the emotions of the reply utterance. The present method has achieved 0.815 and 0.885 micro F1 score in the testi…
The Chinese University of Hong Kong（香港中文大学）；Meitu（美图）；The Hang Seng University of Hong Kong（香港恒生大学）
In this paper, we address three challenges in utterance-level emotion recognition in dialogue systems: (1) the same word can deliver different emotions in different contexts; (2) some emotions are rarely seen in general dialogues; (3) long-range contextual information is hard to be effectively captured. We therefore propose a hierarchical Gated Recurrent Unit (HiGRU) framework with a lower-level GRU to model the word-level inputs and an upper-level GRU to capture the contexts of utterance-level embeddings. Moreover, we promote the framework to two variants, HiGRU with individual features fusio…
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
Emotion recognition in conversations is an important step in various virtual chat bots which require opinion-based feedback, like in social media threads, online support and many more applications. Current Emotion recognition in conversations models face issues like (a) loss of contextual information in between two dialogues of a conversation, (b) failure to give appropriate importance to significant tokens in each utterance and (c) inability to pass on the emotional information from previous utterances.The proposed model of Advanced Contextual Feature Extraction (AdCOFE) addresses these issue…
This paper describes our approach to the EmotionX-2019, the shared task of SocialNLP 2019. To detect emotion for each utterance of two datasets from the TV show Friends and Facebook chat log EmotionPush, we propose two-step deep learning based methodology: (i) encode each of the utterance into a sequence of vectors that represent its meaning; and (ii) use a simply softmax classifier to predict one of the emotions amongst four candidates that an utterance may carry. Notice that the source of labeled utterances is not rich, we utilise a well-trained model, known as BERT, to transfer part of the …
Efficient Long-distance Latent Relation-aware Graph Neural Network for Multi-modal Emotion Recognition in Conversations
Central South University of Forestry and Technology（中南林业科技大学）；Changsha Medical University（长沙医学院）；Mohamed bin Zayed University of Artificial Intelligence（穆罕默德·本·扎耶德人工智能大学）
Causal Emotion Entailment (CEE) aims to discover the potential causes behind an emotion in a conversational utterance. Previous works formalize CEE as independent utterance pair classification problems, with emotion and speaker information neglected. From a new perspective, this paper considers CEE in a joint framework. We classify multiple utterances synchronously to capture the correlations between utterances in a global view and propose a Two-Stream Attention Model (TSAM) to effectively model the speaker's emotional influences in the conversational history. Specifically, the TSAM comprises …
Causal Emotion Entailment aims to identify causal utterances that are responsible for the target utterance with a non-neutral emotion in conversations. Previous works are limited in thorough understanding of the conversational context and accurate reasoning of the emotion cause. To this end, we propose Knowledge-Bridged Causal Interaction Network (KBCIN) with commonsense knowledge (CSK) leveraged as three bridges. Specifically, we construct a conversational graph for each conversation and leverage the event-centered CSK as the semantics-level bridge (S-bridge) to capture the deep inter-utteran…
Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the informative interactions between utterances and conversational-specific features for ECEC. In this paper, we investigate the importance of discourse structures in handling utterance interactions and conversationspecific features for ECEC. To this end, we propose a discourse-aware model (DAM) for this task. Concretely, we jointly model ECEC with discourse parsing…
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
In communication, a human would recognize the emotion of an interlocutor and respond with an appropriate emotion, such as empathy and comfort. Toward developing a dialogue system with such a human-like ability, we propose a method to build a dialogue corpus annotated with two kinds of emotions. We collect dialogues from Twitter and annotate each utterance with the emotion that a speaker put into the utterance (expressed emotion) and the emotion that a listener felt after listening to the utterance (experienced emotion). We built a dialogue corpus in Japanese using this method, and its statisti…
Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions because they extract features for the context at the coarse-grained level. To solve the above issue, we propose a novel approach of recognizing feature transitions between utterances, which helps understand the dialogue flow and better grasp the features of utterance that needs attention. Also, we introduce a response generation strategy to help focus on emotio…
Utterance-level emotion recognition (ULER) is a significant research topic for understanding human behaviors and developing empathetic chatting machines in the artificial intelligence area. Unlike traditional text classification problem, this task is supported by a limited number of datasets, among which most contain inadequate conversations or speeches. Such a data scarcity issue limits the possibility of training larger and more powerful models for this task. Witnessing the success of transfer learning in natural language process (NLP), we propose to pre-train a context-dependent encoder (Co…
CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）；School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）
Different from the emotion recognition in individual utterances, we propose a multimodal learning framework using relation and dependencies among the utterances for conversational emotion analysis. The attention mechanism is applied to the fusion of the acoustic and lexical features. Then these fusion representations are fed into the self-attention based bi-directional gated recurrent unit (GRU) layer to capture long-term contextual information. To imitate real interaction patterns of different speakers, speaker embeddings are also utilized as additional inputs to distinguish the speaker ident…
Hangzhou City University（浙大城市学院）；Pennsylvania State University（宾夕法尼亚州立大学）
Conversational Causal Emotion Entailment (C2E2) is a task that aims at recognizing the causes corresponding to a target emotion in a conversation. The order of utterances in the conversation affects the causal inference. However, most current position encoding strategies ignore the order relation among utterances and speakers. To address the issue, we devise a novel position-aware graph to encode the entire conversation, fully modeling causal relations among utterances. The comprehensive experiments show that our method consistently achieves state-of-the-art performance on two challenging test…
EmoEUS: Uncertainty Supervision for Multimodal Emotion Recognition in Conversation
Dept. of Electrical and Electronic Engineering, The Hong Kong Polytechnic University（香港理工大学电子与电气工程系）；Speech, Language, and Cognition Laboratory, The University of Hong Kong（香港大学语音、语言与认知实验室）
Beijing Academy of Artificial Intelligence（北京人工智能研究院）；Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；Nanyang Technological University（南洋理工大学）；Amazon Web Services（亚马逊云科技）；Lingxin AI（灵心智能）；Tsinghua University（清华大学）
Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these models cannot benefit from the context provided by the whole dialog. In real-world applications, annotations to dialog could fine-grained, including both utterance-level tags (e.g. speaker type, intent category, and emotion category), and dialog-level tags (e.g. user satisfaction, and emotion curve category). In this paper, we propose a Context-based Hierarchic…
