AI-based writing assistants are ubiquitous, yet little is known about how users' mental models shape their use. We examine two types of mental models -- functional or related to what the system does, and structural or related to how the system works -- and how they affect control behavior -- how users request, accept, or edit AI suggestions as they write -- and writing outcomes. We primed participants ($N = 48$) with different system descriptions to induce these mental models before asking them to complete a cover letter writing task using a writing assistant that occasionally offered preconfigured ungrammatical suggestions to test whether the mental models affected participants' critical oversight. We find that while participants in the structural mental model condition demonstrate a better understanding of the system, this can have a backfiring effect: while these participants judged the system as more usable, they also produced letters with more grammatical errors, highlighting a complex relationship between system understanding, trust, and control in contexts that require user oversight of error-prone AI outputs.
Collaboration with Conversational AI Assistants for UX Evaluation: Questions and How to Ask them (Voice vs. Text)
Rochester Institute of Technology（罗切斯特理工学院）；University of Waterloo（滑铁卢大学）；The Hong Kong University of Science and Technology (Guangzhou)（香港科技大学（广州））；The Hong Kong University of Science and Technology（香港科技大学）
