理解医疗专业人员的工作场所相关性支持：一种四层模型及对技术设计的启示
Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design
AI总结：
本文提出医疗专业人员工作场所相关性支持的四层模型，通过访谈和工作坊探讨技术如何促进相关性，强调数字化时代加强HCPs相关性支持的重要性。
摘要：
医疗专业人员（HCPs）面临日益增加的职业压力和倦怠。支持HCPs对相关性的需求是其心理福祉和韧性的重要基础。然而，技术如何支持HCPs在工作场所的相关性仍较少被探索。本研究结合半结构化访谈（n=15）和协同设计工作坊（n=21），针对英国国家卫生服务（NHS）中的HCPs，探讨其当前实践和对工作场所相关性支持的偏好，以及技术如何被利用来促进相关性。定性分析得出HCPs相关性需求的四层模型，包括非正式互动、同舟共济与纽带、社区与组织关怀、以及共同身份。工作坊生成了八个设计概念（如趣味相遇、协同行动、以及记忆与故事），这些概念实现了四层相关性需求的具象化。我们最后强调了理论相关性、实际设计启示，以及在数字化和人工智能时代加强HCPs相关性支持的必要性。
英文摘要：
Healthcare professionals (HCPs) face increasing occupational stress and burnout. Supporting HCPs need for relatedness is fundamental to their psychological wellbeing and resilience. However, how technologies could support HCPs relatedness in the workplace remains less explored. This study incorporated semi-structured interviews (n = 15) and co-design workshops (n = 21) with HCPs working in the UK National Health Service (NHS), to explore their current practices and preferences for workplace relatedness support, and how technology could be utilized to benefit relatedness. Qualitative analysis yielded a four-layer model of HCPs relatedness need, which includes Informal Interactions, Camaraderie and Bond, Community and Organizational Care, and Shared Identity. Workshops generated eight design concepts (e.g., Playful Encounter, Collocated Action, and Memories and Stories) that operationalize the four relatedness need layers. We conclude by highlighting the theoretical relevance, practical design implications, and the necessity to strengthen relatedness support for HCPs in the era of digitalization and artificial intelligence.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
