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arXiv 2401.04729cs.HCcs.LG
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人机协作中的人类委托行为:情境信息的影响

Human Delegation Behavior in Human-AI Collaboration: The Effect of Contextual Information

Karlsruhe Institute of Technology(卡尔斯鲁厄理工学院);University of Bayreuth(拜罗伊特大学)

Philipp Spitzer, Joshua Holstein, Patrick Hemmer, Michael Vössing, Niklas Kühl, Dominik Martin, Gerhard Satzger

AI总结:

本文通过行为研究考察AI与任务领域情境信息如何影响人类委托决策,发现其能显著提升人机团队绩效且委托行为随信息类型变化。

摘要:

将人工智能(AI)整合到工作场所的人类决策过程中,既带来了机遇,也带来了挑战。利用现有互补能力的一种有前景的方法,是允许人类将决策任务的单个实例委托给AI。然而,要使人类能够有效地委托任务实例,他们需要评估若干因素。一个关键因素是在给定任务情境中分析自身能力和AI能力。在本研究中,我们开展了一项行为研究,以探索提供情境信息对支持该委托决策的影响。具体而言,我们考察了关于AI和任务领域的情境信息如何影响人类向AI作出的委托决策,以及这些信息对人机团队绩效的影响。研究结果表明,获取情境信息显著提升了委托场景下的人机团队绩效。最后,我们表明委托行为会随情境信息类型的不同而发生变化。总体而言,本研究增进了对计算机支持的协同工作的理解,并为设计更有效的协作系统提供了可操作的洞见。

英文摘要:

The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to delegate individual instances of decision tasks to AI. However, enabling humans to delegate instances effectively requires them to assess several factors. One key factor is the analysis of both their own capabilities and those of the AI in the context of the given task. In this work, we conduct a behavioral study to explore the effects of providing contextual information to support this delegation decision. Specifically, we investigate how contextual information about the AI and the task domain influence humans' delegation decisions to an AI and their impact on the human-AI team performance. Our findings reveal that access to contextual information significantly improves human-AI team performance in delegation settings. Finally, we show that the delegation behavior changes with the different types of contextual information. Overall, this research advances the understanding of computer-supported, collaborative work and provides actionable insights for designing more effective collaborative systems.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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