聊天机器人错过了他们的“阿波罗时刻”吗？关于在COVID-19期间使用协作助理的潜力、差距和教训的调查
Did Chatbots Miss Their 'Apollo Moment'? A Survey of the Potential, Gaps and Lessons from Using Collaboration Assistants During COVID-19
摘要：
人工智能（AI）技术长期以来一直被定位为一种工具，为人们提供关键的数据驱动决策支持。在这份调查报告中，我们将研究人工智能，特别是协作助理（简称CA或聊天机器人）在真正的全球紧急情况下-COVID-19大流行期间的使用情况。关键的观察结果是，聊天机器人错过了他们的“阿波罗时刻”，当时他们本可以真正提供大规模的上下文，个性化，可靠的决策支持，而这些都是最先进的技术所能实现的。我们审查了现有的可行能力和方法，确定了聊天机器人可能满足的潜力，它们部署的用例，它们面临的挑战和持续存在的差距，并吸取了经验教训，如果实施，将使它们在未来的卫生紧急情况中更具相关性。
英文摘要：
Artificial Intelligence (AI) technologies have long been positioned as a tool to provide crucial data-driven decision support to people. In this survey paper, we look at how AI in general, and collaboration assistants (CAs or chatbots for short) in particular, have been used during a true global exigency - the COVID-19 pandemic. The key observation is that chatbots missed their "Apollo moment" when they could have really provided contextual, personalized, reliable decision support at scale that the state-of-the-art makes possible. We review the existing capabilities that are feasible and methods, identify the potential that chatbots could have met, the use-cases they were deployed on, the challenges they faced and gaps that persisted, and draw lessons that, if implemented, would make them more relevant in future health emergencies.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
