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arXiv 2303.11575cs.CRcs.HC
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交互如何影响用户对虚拟现实身份认证的安全感知?

How Interactions Influence Users' Security Perception of Virtual Reality Authentication?

Jingjie Li, Sunpreet Singh Arora, Kassem Fawaz, Younghyun Kim, Can Liu, Sebastian Meiser, Mohsen Minaei, Maliheh Shirvanian, Kim Wagner

AI总结:

本文采用technology probe方法,将身份认证探针嵌入VR游戏支付流程,定性揭示交互体验如何影响用户的安全感知,并提出平衡沉浸体验与认证安全的设计建议。

摘要:

用户乐于在游戏、社交互动、购物和商务等各种日常场景中接受虚拟现实(VR)技术的快速发展。为了促进交易和支付,VR系统需要访问敏感的用户数据和资产,因此必须进行用户身份认证。然而,关于用户在VR中的独特体验如何促成其安全感知,目前理解仍然有限。在本研究中,我们采用一种称为“technology probe(技术探针)”的研究方法来调查这一问题。具体而言,我们设计了用于探索VR中身份认证过程的探针,旨在从多个角度引发参与者的反馈。这些探针被无缝集成到一款VR游戏的常规支付系统中,从而建立了一个自然的研究环境。通过定性分析,我们揭示了参与者的交互体验与其安全感知之间的相互作用。值得注意的是,尽管在VR交互中遇到了独特的可用性挑战,参与者仍认为直观的虚拟化身份认证过程是有益的,并充分享受VR的沉浸特性。此外,我们观察到这些交互体验如何影响参与者将其既有的身份认证理解迁移到VR中的能力,从而导致感知安全性的差异。而且,我们识别出用户相互冲突的期望,包括他们既希望获得愉悦的VR体验,又希望获得安全VR身份认证的保障。基于这些发现,我们提出了若干建议,旨在回应这些期望并缓解潜在冲突。

英文摘要:

Users readily embrace the rapid advancements in virtual reality (VR) technology within various everyday contexts, such as gaming, social interactions, shopping, and commerce. In order to facilitate transactions and payments, VR systems require access to sensitive user data and assets, which consequently necessitates user authentication. However, there exists a limited understanding regarding how users' unique experiences in VR contribute to their perception of security. In our study, we adopt a research approach known as ``technology probe'' to investigate this question. Specifically, we have designed probes that explore the authentication process in VR, aiming to elicit responses from participants from multiple perspectives. These probes were seamlessly integrated into the routine payment system of a VR game, thereby establishing an organic study environment. Through qualitative analysis, we uncover the interplay between participants' interaction experiences and their security perception. Remarkably, despite encountering unique challenges in usability during VR interactions, our participants found the intuitive virtualized authentication process beneficial and thoroughly enjoyed the immersive nature of VR. Furthermore, we observe how these interaction experiences influence participants' ability to transfer their pre-existing understanding of authentication into VR, resulting in a discrepancy in perceived security. Moreover, we identify users' conflicting expectations, encompassing their desire for an enjoyable VR experience alongside the assurance of secure VR authentication. Building upon our findings, we propose recommendations aimed at addressing these expectations and alleviating potential conflicts.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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