Shopping online is more and more frequent in our everyday life. For e-commerce search systems, understanding natural language coming through voice assistants, chatbots or from conversational search is an essential ability to understand what the user really wants. However, evaluation datasets with natural and detailed information needs of product-seekers which could be used for research do not exist. Due to privacy issues and competitive consequences, only few datasets with real user search queries from logs are openly available. In this paper, we present a dataset of 3,540 natural language queries in two domains that describe what users want when searching for a laptop or a jacket of their choice. The dataset contains annotations of vague terms and key facts of 1,754 laptop queries. This dataset opens up a range of research opportunities in the fields of natural language processing and (interactive) information retrieval for product search.
Millions of people use online e-commerce platforms to search and buy products. Identifying attributes in a query is a critical component in connecting users to relevant items. However, in many cases, the queries have multiple attributes, and some of them will be in conflict with each other. For example, the query "maroon 5 dvds" has two candidate attributes, the color "maroon" or the band "maroon 5", where only one of the attributes can be present. In this paper, we address the problem of resolving conflicting attributes in e-commerce queries. A challenge in this problem is that knowledge base…
Typical e-commerce platforms contain millions of products in the catalog. Users visit these platforms and enter search queries to retrieve their desired products. Therefore, showing the relevant products at the top is essential for the success of e-commerce platforms. We approach this problem by learning low dimension representations for queries and product descriptions by leveraging user click-stream data as our main source of signal for product relevance. Starting from GRU-based architectures as our baseline model, we move towards a more advanced transformer-based architecture. This helps th…
Search is a prominent channel for discovering products on an e-commerce platform. Ranking products retrieved from search becomes crucial to address customer's need and optimize for business metrics. While learning to Rank (LETOR) models have been extensively studied and have demonstrated efficacy in the context of web search; it is a relatively new research area to be explored in the e-commerce. In this paper, we present a framework for building LETOR model for an e-commerce platform. We analyze user queries and propose a mechanism to segment queries between broad and narrow based on user's in…
Recent work in commerce search has shown that understanding the semantics in user queries enables more effective query analysis and retrieval of relevant products. However, due to lack of sufficient domain knowledge, user queries often include terms that cannot be mapped directly to any product attribute. For example, a user looking for {\tt designer handbags} might start with such a query because she is not familiar with the manufacturers, the price ranges, and/or the material that gives a handbag designer appeal. Current commerce search engines treat terms such as {\tt designer} as keywords …
Query intent classification, which aims at assisting customers to find desired products, has become an essential component of the e-commerce search. Existing query intent classification models either design more exquisite models to enhance the representation learning of queries or explore label-graph and multi-task to facilitate models to learn external information. However, these models cannot capture multi-granularity matching features from queries and categories, which makes them hard to mitigate the gap in the expression between informal queries and categories. This paper proposes a Multi-…
Graph convolution networks (GCN), which recently becomes new state-of-the-art method for graph node classification, recommendation and other applications, has not been successfully applied to industrial-scale search engine yet. In this proposal, we introduce our approach, namely SearchGCN, for embedding-based candidate retrieval in one of the largest e-commerce search engine in the world. Empirical studies demonstrate that SearchGCN learns better embedding representations than existing methods, especially for long tail queries and items. Thus, SearchGCN has been deployed into JD.com's search p…
Mapping a search query to a set of relevant categories in the product taxonomy is a significant challenge in e-commerce search for two reasons: 1) Training data exhibits severe class imbalance problem due to biased click behavior, and 2) queries with little customer feedback (e.g., tail queries) are not well-represented in the training set, and cause difficulties for query understanding. To address these problems, we propose a deep learning model, DeepCAT, which learns joint word-category representations to enhance the query understanding process. We believe learning category interactions help…
Slot-filling refers to the task of annotating individual terms in a query with the corresponding intended product characteristics (product type, brand, gender, size, color, etc.). These characteristics can then be used by a search engine to return results that better match the query's product intent. Traditional methods for slot-filling require the availability of training data with ground truth slot-annotation information. However, generating such labeled data, especially in e-commerce is expensive and time-consuming because the number of slots increases as new products are added. In this pap…
Georgia Institute of Technology（佐治亚理工学院）；Amazon（亚马逊）
E-commerce queries are often short and ambiguous. Consequently, query understanding often uses query rewriting to disambiguate user-input queries. While using e-commerce search tools, users tend to enter multiple searches, which we call context, before purchasing. These history searches contain contextual insights about users' true shopping intents. Therefore, modeling such contextual information is critical to a better query rewriting model. However, existing query rewriting models ignore users' history behaviors and consider only the instant search query, which is often a short string offeri…
Retrieving all semantically relevant products from the product catalog is an important problem in E-commerce. Compared to web documents, product catalogs are more structured and sparse due to multi-instance fields that encode heterogeneous aspects of products (e.g. brand name and product dimensions). In this paper, we propose a new semantic product search algorithm that learns to represent and aggregate multi-instance fields into a document representation using state of the art transformers as encoders. Our experiments investigate two aspects of the proposed approach: (1) effectiveness of fiel…
An accurate understanding of a user's query intent can help improve the performance of downstream tasks such as query scoping and ranking. In the e-commerce domain, recent work in query understanding focuses on the query to product-category mapping. But, a small yet significant percentage of queries (in our website 1.5% or 33M queries in 2019) have non-commercial intent associated with them. These intents are usually associated with non-commercial information seeking needs such as discounts, store hours, installation guides, etc. In this paper, we introduce Joint Query Intent Understanding (Jo…
Nowadays e-commerce search has become an integral part of many people's shopping routines. One critical challenge in today's e-commerce search is the semantic matching problem where the relevant items may not contain the exact terms in the user query. In this paper, we propose a novel deep neural network based approach to query rewriting, in order to tackle this problem. Specifically, we formulate query rewriting into a cyclic machine translation problem to leverage abundant click log data. Then we introduce a novel cyclic consistent training algorithm in conjunction with state-of-the-art mach…
Nowadays e-commerce search has become an integral part of many people's shopping routines. Two critical challenges stay in today's e-commerce search: how to retrieve items that are semantically relevant but not exact matching to query terms, and how to retrieve items that are more personalized to different users for the same search query. In this paper, we present a novel approach called DPSR, which stands for Deep Personalized and Semantic Retrieval, to tackle this problem. Explicitly, we share our design decisions on how to architect a retrieval system so as to serve industry-scale traffic e…
In this paper, we address the problem of evaluating whether results served by an e-commerce search engine for a query are good or not. This is a critical question in evaluating any e-commerce search engine. While this question is traditionally answered using simple metrics like query click-through rate (CTR), we observe that in e-commerce search, such metrics can be misleading. Upon inspection, we find cases where CTR is high but the results are poor and vice versa. Similar cases exist for other metrics like time to click which are often also used for evaluating search engines. We aim to learn…
On most sponsored search platforms, advertisers bid on some keywords for their advertisements (ads). Given a search request, ad retrieval module rewrites the query into bidding keywords, and uses these keywords as keys to select Top N ads through inverted indexes. In this way, an ad will not be retrieved even if queries are related when the advertiser does not bid on corresponding keywords. Moreover, most ad retrieval approaches regard rewriting and ad-selecting as two separated tasks, and focus on boosting relevance between search queries and ads. Recently, in e-commerce sponsored search more…
Institute for Clarity in Documentation（文档清晰性研究所）；Brookhaven Laboratories（布鲁克海文实验室）；NASA Ames Research Center（美国国家航空航天局艾姆斯研究中心）；Palmer Research Laboratories（帕尔默研究实验室）；Inria Paris-Rocquencourt（法国国家信息与自动化研究所巴黎-罗克库尔中心）；Rajiv Gandhi University（拉吉夫·甘地大学）；Tsinghua University（清华大学）；University of Minnesota（明尼苏达大学）；WalmartLabs（沃尔玛实验室）
In e-commerce, a user tends to search for the desired product by issuing a query to the search engine and examining the retrieved results. If the search engine was successful in correctly understanding the user's query, it will return results that correspond to the products whose attributes match the terms in the query that are representative of the query's product intent. However, the search engine may fail to retrieve results that satisfy the query's product intent and thus degrading user experience due to different issues in query processing: (i) when multiple terms are present in a query i…
Indian Institute of Technology Kharagpur（印度理工学院卡拉格普尔分校）；Flipkart（Flipkart公司）
While buying a product from the e-commerce websites, customers generally have a plethora of questions. From the perspective of both the e-commerce service provider as well as the customers, there must be an effective question answering system to provide immediate answers to the user queries. While certain questions can only be answered after using the product, there are many questions which can be answered from the product specification itself. Our work takes a first step in this direction by finding out the relevant product specifications, that can help answering the user questions. We propos…
User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually dependent. To address these research challenges, my thesis work focuses on: 1) Utterance topic and intent classification for conversational agents 2) Query intent mining and classification for Web search engines, focusing on the e-commerce domain. To address the first topic, I proposed novel models to incorporate entity information and conversation-context clues t…
Retrieving relevant items that match users' queries from billion-scale corpus forms the core of industrial e-commerce search systems, in which embedding-based retrieval (EBR) methods are prevailing. These methods adopt a two-tower framework to learn embedding vectors for query and item separately and thus leverage efficient approximate nearest neighbor (ANN) search to retrieve relevant items. However, existing EBR methods usually ignore inconsistent user behaviors in industrial multi-stage search systems, resulting in insufficient retrieval efficiency with a low commercial return. To tackle th…
In the 'Big Data' era, many real-world applications like search involve the ranking problem for a large number of items. It is important to obtain effective ranking results and at the same time obtain the results efficiently in a timely manner for providing good user experience and saving computational costs. Valuable prior research has been conducted for learning to efficiently rank like the cascade ranking (learning) model, which uses a sequence of ranking functions to progressively filter some items and rank the remaining items. However, most existing research of learning to efficiently ran…
Web search engines are frequently used to access information about products. This has increased in recent times with the rising popularity of e-commerce. However, there is limited understanding of what users search for and their intents when it comes to product search on the web. In this work, we study search logs from Bing web search engine to characterize user intents and study user behavior for product search. We propose a taxonomy of product intents by analyzing product search queries. This is a challenging task given that only 15%-17% of web search queries are about products. We train mac…
