E-commerce queries are often short and ambiguous. Consequently, query understanding often uses query rewriting to disambiguate user-input queries. While using e-commerce search tools, users tend to enter multiple searches, which we call context, before purchasing. These history searches contain contextual insights about users' true shopping intents. Therefore, modeling such contextual information is critical to a better query rewriting model. However, existing query rewriting models ignore users' history behaviors and consider only the instant search query, which is often a short string offering limited information about the true shopping intent.
We propose an end-to-end context-aware query rewriting model to bridge this gap, which takes the search context into account. Specifically, our model builds a session graph using the history search queries and their contained words. We then employ a graph attention mechanism that models cross-query relations and computes contextual information of the session. The model subsequently calculates session representations by combining the contextual information with the instant search query using an aggregation network. The session representations are then decoded to generate rewritten queries. Empirically, we demonstrate the superiority of our method to state-of-the-art approaches under various metrics. On in-house data from an online shopping platform, by introducing contextual information, our model achieves 11.6% improvement under the MRR (Mean Reciprocal Rank) metric and 20.1% improvement under the HIT@16 metric (a hit rate metric), in comparison with the best baseline method (Transformer-based model).
Tooso Labs（Tooso实验室）；University of Antwerp（安特卫普大学）；Queen Mary University（伦敦玛丽女王大学）
Knowing if a user is a buyer vs window shopper solely based on clickstream data is of crucial importance for ecommerce platforms seeking to implement real-time accurate NBA (next best action) policies. However, due to the low frequency of conversion events and the noisiness of browsing data, classifying user sessions is very challenging. In this paper, we address the clickstream classification problem in the fashion industry and present three major contributions to the burgeoning field of AI in fashion: first, we collected, normalized and prepared a novel dataset of live shopping sessions from…
Nowadays e-commerce search has become an integral part of many people's shopping routines. One critical challenge in today's e-commerce search is the semantic matching problem where the relevant items may not contain the exact terms in the user query. In this paper, we propose a novel deep neural network based approach to query rewriting, in order to tackle this problem. Specifically, we formulate query rewriting into a cyclic machine translation problem to leverage abundant click log data. Then we introduce a novel cyclic consistent training algorithm in conjunction with state-of-the-art mach…
Tooso Labs（Tooso实验室）；Queen Mary University（伦敦玛丽女王大学）
Knowing if a user is a buyer or window shopper solely based on clickstream data is of crucial importance for e-commerce platforms seeking to implement real-time accurate NBA (next best action) policies. However, due to the low frequency of conversion events and the noisiness of browsing data, classifying user sessions is very challenging. In this paper, we address the clickstream classification problem in the eCommerce industry and present three major contributions to the burgeoning field of AI-for-retail: first, we collected, normalized and prepared a novel dataset of live shopping sessions f…
Websites are regarded as domains of limitless information which anyone and everyone can access. The new trend of technology put us to change the way we are doing our business. The Internet now is fastly becoming a new place for business and the advancement in this technology gave rise to the number of e-commerce websites. This made the lifestyle of marketers/vendors, retailers and consumers (collectively regarded as users in this paper) easy, because it provides easy platforms to sale/order items through the internet. This also requires that the users will have to spend a lot of time and effor…
HCMC University of Technology, Vietnam National University, Ho Chi Minh City（胡志明市国家大学胡志明市理工大学）；FAW Institute, Johannes Kepler University Linz（林茨约翰内斯·开普勒大学FAW研究所）
With the considerable development of customer-to-customer (C2C) e-commerce in the recent years, there is a big demand for an effective recommendation system that suggests suitable websites for users to sell their items with some specified needs. Nonetheless, e-commerce recommendation systems are mostly designed for business-to-customer (B2C) websites, where the systems offer the consumers the products that they might like to buy. Almost none of the related research works focus on choosing selling sites for target items. In this paper, we introduce an approach that recommends the selling websit…
Many e-commerce websites use recommender systems to recommend items to users. When a user or item is new, the system may fail because not enough information is available on this user or item. Various solutions to this `cold-start problem' have been proposed in the literature. However, many real-life e-commerce applications suffer from an aggravated, recurring version of cold-start even for known users or items, since many users visit the website rarely, change their interests over time, or exhibit different personas. This paper exposes the `Continuous Cold Start' (CoCoS) problem and its conseq…
Click-through rate (CTR) prediction is one of the fundamental tasks for e-commerce search engines. As search becomes more personalized, it is necessary to capture the user interest from rich behavior data. Existing user behavior modeling algorithms develop different attention mechanisms to emphasize query-relevant behaviors and suppress irrelevant ones. Despite being extensively studied, these attentions still suffer from two limitations. First, conventional attentions mostly limit the attention field only to a single user's behaviors, which is not suitable in e-commerce where users often hunt…
Category recommendation for users on an e-Commerce platform is an important task as it dictates the flow of traffic through the website. It is therefore important to surface precise and diverse category recommendations to aid the users' journey through the platform and to help them discover new groups of items. An often understated part in category recommendation is users' proclivity to repeat purchases. The structure of this temporal behavior can be harvested for better category recommendations and in this work, we attempt to harness this through variational inference. Further, to enhance the…
Social network analysis emerged as an important research topic in sociology decades ago, and it has also attracted scientists from various fields of study like psychology, anthropology, geography and economics. In recent years, a significant number of researches has been conducted on using social network analysis to design e-commerce recommender systems. Most of the current recommender systems are designed for B2C e-commerce websites. This paper focuses on building a recommendation algorithm for C2C e-commerce business model by considering special features of C2C e-commerce websites. In this p…
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）；University of Electronic Science and Technology of China（电子科技大学）
With the proliferation of e-commerce websites and the ubiquitousness of smart phones, cross-domain image retrieval using images taken by smart phones as queries to search products on e-commerce websites is emerging as a popular application. One challenge of this task is to locate the attention of both the query and database images. In particular, database images, e.g. of fashion products, on e-commerce websites are typically displayed with other accessories, and the images taken by users contain noisy background and large variations in orientation and lighting. Consequently, their attention is…
To identify the most appropriate recommendation model for an e-commerce business, a live evaluation should be performed on the shopping website to measure the influence of personalization in real-time. The aim of this paper is to introduce and justify two new metrics -- CTR NoRepeat and Click & Buy rate -- which stem from the standard metrics, Click-through(CTR) and Buy-through rate(BTR), respectively. The former variation tackles the issue of overestimation of clicks in the original CTR while the latter accounts for noting purchases of products that have been previously clicked, in order to v…
E-commerce Webpage Recommendation Scheme Base on Semantic Mining and Neural Networks
University of Science and Technology of China（中国科学技术大学）；Arizona State University（亚利桑那州立大学）；The University of Chicago（芝加哥大学）；Georgia Institute of Technology（佐治亚理工学院）；University of California San Diego（加利福尼亚大学圣迭戈分校）
Alibaba Group（阿里巴巴集团）；Zhejiang University（浙江大学）；Northwest University of China（中国西北大学）；Alibaba-Zhejiang University Joint Institute of Frontier Technologies（阿里巴巴-浙江大学前沿技术联合研究院）
In e-commerce websites like Taobao, brand is playing a more important role in influencing users' decision of click/purchase, partly because users are now attaching more importance to the quality of products and brand is an indicator of quality. However, existing ranking systems are not specifically designed to satisfy this kind of demand. Some design tricks may partially alleviate this problem, but still cannot provide satisfactory results or may create additional interaction cost. In this paper, we design the first brand-level ranking system to address this problem. The key challenge of this …
With the World Wide Web's ubiquity increase and the rapid development of various online businesses, the complexity of web sites grow. The analysis of web user's navigational pattern within a web site can provide useful information for server performance enhancements, restructuring a website and direct marketing in e-commerce etc. In this paper, an algorithm is proposed for mining such navigation patterns. The key insight is that users access information of interest and follow a certain path while navigating a web site. If they don't find it, they would backtrack and choose among the alternate …
An accurate understanding of a user's query intent can help improve the performance of downstream tasks such as query scoping and ranking. In the e-commerce domain, recent work in query understanding focuses on the query to product-category mapping. But, a small yet significant percentage of queries (in our website 1.5% or 33M queries in 2019) have non-commercial intent associated with them. These intents are usually associated with non-commercial information seeking needs such as discounts, store hours, installation guides, etc. In this paper, we introduce Joint Query Intent Understanding (Jo…
Modern E-commerce websites contain heterogeneous sources of information, such as numerical ratings, textual reviews and images. These information can be utilized to assist recommendation. Through textual reviews, a user explicitly express her affinity towards the item. Previous researchers found that by using the information extracted from these reviews, we can better profile the users' explicit preferences as well as the item features, leading to the improvement of recommendation performance. However, most of the previous algorithms were only utilizing the review information for explicit-feed…
E-commerce web applications are almost ubiquitous in our day to day life, however as useful as they are, most of them have little to no adaptation to user needs, which in turn can cause both lower conversion rates as well as unsatisfied customers. We propose a machine learning system which learns the user behaviour from multiple previous sessions and predicts useful metrics for the current session. In turn, these metrics can be used by the applications to customize and better target the customer, which can mean anything from offering better offers of specific products, targeted notifications o…
On most sponsored search platforms, advertisers bid on some keywords for their advertisements (ads). Given a search request, ad retrieval module rewrites the query into bidding keywords, and uses these keywords as keys to select Top N ads through inverted indexes. In this way, an ad will not be retrieved even if queries are related when the advertiser does not bid on corresponding keywords. Moreover, most ad retrieval approaches regard rewriting and ad-selecting as two separated tasks, and focus on boosting relevance between search queries and ads. Recently, in e-commerce sponsored search more…
Recommendations are central to the utility of many websites including YouTube, Quora as well as popular e-commerce stores. Such sites typically contain a set of recommendations on every product page that enables visitors to easily navigate the website. Choosing an appropriate set of recommendations at each page is one of the key features of backend engines that have been deployed at several e-commerce sites. Specifically at BloomReach, an engine consisting of several independent components analyzes and optimizes its clients' websites. This paper focuses on the structure optimizer component whi…
Our goal is to build general representation (embedding) for each user and each product item across Alibaba's businesses, including Taobao and Tmall which are among the world's biggest e-commerce websites. The representation of users and items has been playing a critical role in various downstream applications, including recommendation system, search, marketing, demand forecasting and so on. Inspired from the BERT model in natural language processing (NLP) domain, we propose a GUIM (General User Item embedding with Mixture of representation) model to achieve the goal with massive, structured, m…
Many e-commerce websites use recommender systems or personalized rankers to personalize search results based on their previous interactions. However, a large fraction of users has no prior inter-actions, making it impossible to use collaborative filtering or rely on user history for personalization. Even the most active users mayvisit only a few times a year and may have volatile needs or different personas, making their personal history a sparse and noisy signal at best. This paper investigates how, when we cannot rely on the user history, the large scale availability of other user interactio…
Our work is generally focused on recommending for small or medium-sized e-commerce portals, where explicit feedback is absent and thus the usage of implicit feedback is necessary. Nonetheless, for some implicit feedback features, the presentation context may be of high importance. In this paper, we present a model of relevant contextual features affecting user feedback, propose methods leveraging those features, publish a dataset of real e-commerce users containing multiple user feedback indicators as well as its context and finally present results of purchase prediction and recommendation exp…
In recent years online advertising has become increasingly ubiquitous and effective. Advertisements shown to visitors fund sites and apps that publish digital content, manage social networks, and operate e-mail services. Given such large variety of internet resources, determining an appropriate type of advertising for a given platform has become critical to financial success. Native advertisements, namely ads that are similar in look and feel to content, have had great success in news and social feeds. However, to date there has not been a winning formula for ads in e-mail clients. In this pap…
Indian Institute of Technology Kharagpur（印度理工学院卡拉格普尔分校）；Flipkart（Flipkart公司）
While buying a product from the e-commerce websites, customers generally have a plethora of questions. From the perspective of both the e-commerce service provider as well as the customers, there must be an effective question answering system to provide immediate answers to the user queries. While certain questions can only be answered after using the product, there are many questions which can be answered from the product specification itself. Our work takes a first step in this direction by finding out the relevant product specifications, that can help answering the user questions. We propos…
Product search is one of the most popular methods for people to discover and purchase products on e-commerce websites. Because personal preferences often have an important influence on the purchase decision of each customer, it is intuitive that personalization should be beneficial for product search engines. While synthetic experiments from previous studies show that purchase histories are useful for identifying the individual intent of each product search session, the effect of personalization on product search in practice, however, remains mostly unknown. In this paper, we formulate the pro…
The rapid growth of e-commerce has made people accustomed to shopping online. Before making purchases on e-commerce websites, most consumers tend to rely on rating scores and review information to make purchase decisions. With this information, they can infer the quality of products to reduce the risk of purchase. Specifically, items with high rating scores and good reviews tend to be less risky, while items with low rating scores and bad reviews might be risky to purchase. On the other hand, the purchase behaviors will also be influenced by consumers' tolerance of risks, known as the risk att…
University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）
Webpage information extraction (WIE) is an important step to create knowledge bases. For this, classical WIE methods leverage the Document Object Model (DOM) tree of a website. However, use of the DOM tree poses significant challenges as context and appearance are encoded in an abstract manner. To address this challenge we propose to reformulate WIE as a context-aware Webpage Object Detection task. Specifically, we develop a Context-aware Visual Attention-based (CoVA) detection pipeline which combines appearance features with syntactical structure from the DOM tree. To study the approach we co…
We address the problem of personalizing query completion in a digital commerce setting, in which the bounce rate is typically high and recurring users are rare. We focus on in-session personalization and improve a standard noisy channel model by injecting dense vectors computed from product images at query time. We argue that image-based personalization displays several advantages over alternative proposals (from data availability to business scalability), and provide quantitative evidence and qualitative support on the effectiveness of the proposed methods. Finally, we show how a shared vecto…
Knowledge Graphs (KGs) are ubiquitous structures for information storagein several real-world applications such as web search, e-commerce, social networks, and biology. Querying KGs remains a foundational and challenging problem due to their size and complexity. Promising approaches to tackle this problem include embedding the KG units (e.g., entities and relations) in a Euclidean space such that the query embedding contains the information relevant to its results. These approaches, however, fail to capture the hierarchical nature and semantic information of the entities present in the graph. …
The visual appearance of a product significantly influences purchase decisions on e-commerce websites. We propose a novel framework VASG (Visually Aware Skip-Gram) for learning user and product representations in a common latent space using product image features. Our model is an amalgamation of the Skip-Gram architecture and a deep neural network based Decoder. Here the Skip-Gram attempts to capture user preference by optimizing user-product co-occurrence in a Heterogeneous Information Network while the Decoder simultaneously learns a mapping to transform product image features to the Skip-Gr…
Session-based recommendations have been widely adopted for various online video and E-commerce Websites. Most existing approaches are intuitively proposed to discover underlying interests or preferences out of the anonymous session data. This apparently ignores the fact these sequential behaviors usually reflect session user's potential demand, i.e., a semantic level factor, and therefore how to estimate underlying demands from a session is challenging. To address aforementioned issue, this paper proposes a demand-aware graph neural networks (DAGNN). Particularly, a demand modeling component i…
As a crucial role in cross-language information retrieval (CLIR), query translation has three main challenges: 1) the adequacy of translation; 2) the lack of in-domain parallel training data; and 3) the requisite of low latency. To this end, existing CLIR systems mainly exploit statistical-based machine translation (SMT) rather than the advanced neural machine translation (NMT), limiting the further improvements on both translation and retrieval quality. In this paper, we investigate how to exploit neural query translation model into CLIR system. Specifically, we propose a novel data augmentat…
