Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has focused on responding empathetically to users, validating and soothing their emotions without a real basis. This AI-aided emotional regulation can have negative consequences for users and society, tending towards a one-noted happiness defined as only the absence of "negative" emotions. We argue that we must carefully consider whether and how to respond to users' emotions.
Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-南洋理工大学新加坡联合研究院）；Alibaba Group（阿里巴巴集团）
Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In addition, our empirical analysis also suggests that persona plays an important role in empathetic conversations. To this end, we propose a new task towards persona-based empathetic conversations and present the first empirical study on the impact of persona on empathetic responding. Specifically, we first present a novel large-scale multi-domain dataset for persona-…
It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in the right direction. The conversational agent must therefore be empathetic and able to conduct free-flowing conversations. To this effect, we present an approach for creating a generative empathetic open-domain chatbot that can be used for mental health applications. We leverage large scale pre-training and empathetic conversational data to make the responses …
Enabling empathetic behavior in Arabic dialogue agents is an important aspect of building human-like conversational models. While Arabic Natural Language Processing has seen significant advances in Natural Language Understanding (NLU) with language models such as AraBERT, Natural Language Generation (NLG) remains a challenge. The shortcomings of NLG encoder-decoder models are primarily due to the lack of Arabic datasets suitable to train NLG models such as conversational agents. To overcome this issue, we propose a transformer-based encoder-decoder initialized with AraBERT parameters. By initi…
National Technical University of Athens（雅典国家技术大学）；ATHENA R.C.（雅典娜研究中心）；Behavioral Signals
In this paper, we introduce EmpBot: an end-to-end empathetic chatbot. Empathetic conversational agents should not only understand what is being discussed, but also acknowledge the implied feelings of the conversation partner and respond appropriately. To this end, we propose a method based on a transformer pretrained language model (T5). Specifically, during finetuning we propose to use three objectives: response language modeling, sentiment understanding, and empathy forcing. The first objective is crucial for generating relevant and coherent responses, while the next ones are significant for…
Generative adversarial imitation learning (GAIL) is a model-free algorithm that has been shown to provide strong results in imitating complex behaviors in high-dimensional environments. In this paper, we utilize the GAIL model for text generation to develop empathy-based context-aware conversational AI. Our model uses an expert trajectory of empathetic prompt-response dialogues which can accurately exhibit the correct empathetic emotion when generating a response. The Generator of the GAIL model uses the GPT-2 sequential pre-trained language model trained on 117 million parameters from 40 GB o…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence, it is critical to learn the causes that evoke the users' emotion for empathetic responding, a.k.a. emotion causes. To gather emotion causes in online environments, we leverage counseling strategies and develop an empathetic chatbot to utilize the causal emotion information. On a real-world online dataset, we verify the effectiveness of the proposed approach b…
We present STUDIES, a new speech corpus for developing a voice agent that can speak in a friendly manner. Humans naturally control their speech prosody to empathize with each other. By incorporating this "empathetic dialogue" behavior into a spoken dialogue system, we can develop a voice agent that can respond to a user more naturally. We designed the STUDIES corpus to include a speaker who speaks with empathy for the interlocutor's emotion explicitly. We describe our methodology to construct an empathetic dialogue speech corpus and report the analysis results of the STUDIES corpus. We conduct…
Online conversations include more than just text. Increasingly, image-based responses such as memes and animated gifs serve as culturally recognized and often humorous responses in conversation. However, while NLP has broadened to multimodal models, conversational dialog systems have largely focused only on generating text replies. Here, we introduce a new dataset of 1.56M text-gif conversation turns and introduce a new multimodal conversational model Pepe the King Prawn for selecting gif-based replies. We demonstrate that our model produces relevant and high-quality gif responses and, in a la…
Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state of the art in sequence-to-sequence learning that involves training an encoder-decoder model with word embeddings from utterance-response pairs. We propose an emotion-aware transformer encoder for capturing the emotional quotient in the user utterance in order to generate human-like empathetic responses. The contributions of our paper are as follows: 1) An emo…
University of North Carolina at Charlotte（北卡罗来纳大学夏洛特分校）
Emotional language generation is one of the keys to human-like artificial intelligence. Humans use different type of emotions depending on the situation of the conversation. Emotions also play an important role in mediating the engagement level with conversational partners. However, current conversational agents do not effectively account for emotional content in the language generation process. To address this problem, we develop a language modeling approach that generates affective content when the dialogue is situated in a given context. We use the recently released Empathetic-Dialogues cor…
An Offline Mobile Conversational Agent for Mental Health Support: Learning from Emotional Dialogues and Psychological Texts with Student-Centered Evaluation
Department of Electrical Engineering and Computer Science, Indian Institute of Science Education and Research Bhopal（电子工程与计算机科学系，比哈尔印度科学教育与研究中心）
National Computer System Engineering Research Institute of China（中国国家计算机系统工程研究所）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）
Emotion Recognition in Conversations (ERC) has gained increasing attention for developing empathetic machines. Recently, many approaches have been devoted to perceiving conversational context by deep learning models. However, these approaches are insufficient in understanding the context due to lacking the ability to extract and integrate emotional clues. In this work, we propose novel Contextual Reasoning Networks (DialogueCRN) to fully understand the conversational context from a cognitive perspective. Inspired by the Cognitive Theory of Emotion, we design multi-turn reasoning modules to ext…
We present Chirpy Cardinal, an open-domain dialogue agent, as a research platform for the 2019 Alexa Prize competition. Building an open-domain socialbot that talks to real people is challenging - such a system must meet multiple user expectations such as broad world knowledge, conversational style, and emotional connection. Our socialbot engages users on their terms - prioritizing their interests, feelings and autonomy. As a result, our socialbot provides a responsive, personalized user experience, capable of talking knowledgeably about a wide variety of topics, as well as chatting empathetic…
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and promote social chatbots, we need to concentrate on increasing user interaction and take into account both the intellectual and emotional quotient in the conversational agents. In this paper, we propose a multi-task framework that jointly identifies the emotion of a given dialogue and generates response in accordance to the identified emotion. We employ a BERT …
