DialogueCRN: Contextual Reasoning Networks for Emotion Recognition in Conversations
National Computer System Engineering Research Institute of China（中国国家计算机系统工程研究所）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）
Emotion Recognition in Conversations (ERC) has gained increasing attention for developing empathetic machines. Recently, many approaches have been devoted to perceiving conversational context by deep learning models. However, these approaches are insufficient in understanding the context due to lacking the ability to extract and integrate emotional clues. In this work, we propose novel Contextual Reasoning Networks (DialogueCRN) to fully understand the conversational context from a cognitive perspective. Inspired by the Cognitive Theory of Emotion, we design multi-turn reasoning modules to extract and integrate emotional clues. The reasoning module iteratively performs an intuitive retrieving process and a conscious reasoning process, which imitates human unique cognitive thinking. Extensive experiments on three public benchmark datasets demonstrate the effectiveness and superiority of the proposed model.
Instituto Politécnico Nacional（国立理工学院）；University of Michigan（密歇根大学）；Carnegie Mellon University（卡内基梅隆大学）
Emotion is intrinsic to humans and consequently emotion understanding is a key part of human-like artificial intelligence (AI). Emotion recognition in conversation (ERC) is becoming increasingly popular as a new research frontier in natural language processing (NLP) due to its ability to mine opinions from the plethora of publicly available conversational data in platforms such as Facebook, Youtube, Reddit, Twitter, and others. Moreover, it has potential applications in health-care systems (as a tool for psychological analysis), education (understanding student frustration) and more. Additiona…
TRACE: Temporal Relationship-Aware Conversational Entrainment Detection in Dyadic Speech
Department of Computer Science, Johns Hopkins University（约翰霍普金斯大学计算机科学系）；Department of Electrical and Computer Engineering, Johns Hopkins University（约翰霍普金斯大学电气与计算机工程系）；Amazon Research（亚马逊研究院）；Amazon（亚马逊）
School of Computer Science and Engineering（计算机科学与工程学院）；Nanjing University of Science and Technology（南京理工大学）
Emotion cause analysis has received considerable attention in recent years. Previous studies primarily focused on emotion cause extraction from texts in news articles or microblogs. It is also interesting to discover emotions and their causes in conversations. As conversation in its natural form is multimodal, a large number of studies have been carried out on multimodal emotion recognition in conversations, but there is still a lack of work on multimodal emotion cause analysis. In this work, we introduce a new task named Multimodal Emotion-Cause Pair Extraction in Conversations, aiming to joi…
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Predicting emotions expressed in text is a well-studied problem in the NLP community. Recently there has been active research in extracting the cause of an emotion expressed in text. Most of the previous work has done causal emotion entailment in documents. In this work, we propose neural models to extract emotion cause span and entailment in conversations. For learning such models, we use RECCON dataset, which is annotated with cause spans at the utterance level. In particular, we propose MuTEC, an end-to-end Multi-Task learning framework for extracting emotions, emotion cause, and entailment…
Emotion and Intent Joint Understanding in Multimodal Conversation: A Benchmarking Dataset
Inner Mongolia University（内蒙古大学）；Chinese Academy of Sciences（中国科学院）；South China University of Technology（华南理工大学）；Technical University of Munich（慕尼黑工业大学）；The Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳））
National University of Singapore（新加坡国立大学）；Instituto Politécnico Nacional（墨西哥国立理工学院）；Nanyang Technological University（南洋理工大学）；University of Michigan（密歇根大学）
Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propo…
South China University of Technology（华南理工大学）；UBTECH Robotics Corp（优必选科技股份有限公司）；Tsinghua University（清华大学）
Human language expression is based on the subjective construal of the situation instead of the objective truth conditions, which means that speakers' personalities and emotions after cognitive processing have an important influence on conversation. However, most existing datasets for conversational AI ignore human personalities and emotions, or only consider part of them. It's difficult for dialogue systems to understand speakers' personalities and emotions although large-scale pre-training language models have been widely used. In order to consider both personalities and emotions in the proce…
LIRMM UMR 5506；CNRS（法国国家科学研究中心）；University of Montpellier（蒙彼利埃大学）；IUT de Béziers（贝济耶大学技术学院）；AMIS；Paul Valery University - Montpellier 3（保罗·瓦莱里大学-蒙彼利埃第三大学）
This paper addresses the problem of modeling textual conversations and detecting emotions. Our proposed model makes use of 1) deep transfer learning rather than the classical shallow methods of word embedding; 2) self-attention mechanisms to focus on the most important parts of the texts and 3) turn-based conversational modeling for classifying the emotions. The approach does not rely on any hand-crafted features or lexicons. Our model was evaluated on the data provided by the SemEval-2019 shared task on contextual emotion detection in text. The model shows very competitive results.
College of Computer Science and Electronic Engineering, Hunan University（湖南大学计算机与电子工程学院）；College of Computer Science（计算机学院）；Electronic Engineering, Hunan University（湖南大学电子工程学院）
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
Singapore University of Technology and Design（新加坡科技设计大学）；National University of Singapore（新加坡国立大学）；Nanyang Technological University（南洋理工大学）；Adobe Research（奥多比研究院）；Instituto Politécnico Nacional（墨西哥国立理工学院）；University of Michigan（密歇根大学）
We address the problem of recognizing emotion cause in conversations, define two novel sub-tasks of this problem, and provide a corresponding dialogue-level dataset, along with strong Transformer-based baselines. The dataset is available at https://github.com/declare-lab/RECCON. Introduction: Recognizing the cause behind emotions in text is a fundamental yet under-explored area of research in NLP. Advances in this area hold the potential to improve interpretability and performance in affect-based models. Identifying emotion causes at the utterance level in conversations is particularly challen…
The long-standing goal of Artificial Intelligence (AI) has been to create human-like conversational systems. Such systems should have the ability to develop an emotional connection with the users, hence emotion recognition in dialogues is an important task. Emotion detection in dialogues is a challenging task because humans usually convey multiple emotions with varying degrees of intensities in a single utterance. Moreover, emotion in an utterance of a dialogue may be dependent on previous utterances making the task more complex. Emotion recognition has always been in great demand. However, mo…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
Emotional support conversation aims at reducing the emotional distress of the help-seeker, which is a new and challenging task. It requires the system to explore the cause of help-seeker's emotional distress and understand their psychological intention to provide supportive responses. However, existing methods mainly focus on the sequential contextual information, ignoring the hierarchical relationships with the global cause and local psychological intention behind conversations, thus leads to a weak ability of emotional support. In this paper, we propose a Global-to-Local Hierarchical Graph N…
Queen Mary University of London（伦敦玛丽女王大学）；Amazon（亚马逊）
Accurately detecting emotions in conversation is a necessary yet challenging task due to the complexity of emotions and dynamics in dialogues. The emotional state of a speaker can be influenced by many different factors, such as interlocutor stimulus, dialogue scene, and topic. In this work, we propose a conversational speech emotion recognition method to deal with capturing attentive contextual dependency and speaker-sensitive interactions. First, we use a pretrained VGGish model to extract segment-based audio representation in individual utterances. Second, an attentive bi-directional gated …
Conversational emotion recognition (CER) has attracted increasing interests in the natural language processing (NLP) community. Different from the vanilla emotion recognition, effective speaker-sensitive utterance representation is one major challenge for CER. In this paper, we exploit speaker identification (SI) as an auxiliary task to enhance the utterance representation in conversations. By this method, we can learn better speaker-aware contextual representations from the additional SI corpus. Experiments on two benchmark datasets demonstrate that the proposed architecture is highly effecti…
Indian Institute of Technology Gandhinagar（甘地纳加尔印度理工学院）
The increasing use of dialogue agents makes it extremely desirable for them to understand and acknowledge the implied emotions to respond like humans with empathy. Chatbots using traditional techniques analyze emotions based on the context and meaning of the text and lack the understanding of emotions expressed through face. Emojis representing facial expressions present a promising way to express emotions. However, none of the AI systems utilizes emojis for empathetic conversation generation. We propose, SentEmojiBot, based on the SentEmoji dataset, to generate empathetic conversations with a…
Recognizing emotions during social interactions has many potential applications with the popularization of low-cost mobile sensors, but a challenge remains with the lack of naturalistic affective interaction data. Most existing emotion datasets do not support studying idiosyncratic emotions arising in the wild as they were collected in constrained environments. Therefore, studying emotions in the context of social interactions requires a novel dataset, and K-EmoCon is such a multimodal dataset with comprehensive annotations of continuous emotions during naturalistic conversations. The dataset …
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) mod…
Central South University（中南大学）；Prevision Technology Limited（预视科技有限公司）；Hunan University（湖南大学）
For the task of conversation emotion recognition, recent works focus on speaker relationship modeling but ignore the role of utterance's emotional tendency.In this paper, we propose a new expression paradigm of sentence-level emotion orientation vector to model the potential correlation of emotions between sentence vectors. Based on it, we design an emotion recognition model, which extracts the sentence-level emotion orientation vectors from the language model and jointly learns from the dialogue sentiment analysis model and extracted sentence-level emotion orientation vectors to identify the …
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "…
In emotion recognition in conversation (ERC), the emotion of the current utterance is predicted by considering the previous context, which can be utilized in many natural language processing tasks. Although multiple emotions can coexist in a given sentence, most previous approaches take the perspective of a classification task to predict only a given label. However, it is expensive and difficult to label the emotion of a sentence with confidence or multi-label. In this paper, we automatically construct a grayscale label considering the correlation between emotions and use it for learning. That…
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to maintain a particular emotional state unless some stimuli evokes a change. There is a continuous ebb and flow of emotions in a conversation. Inspired by this observation, we propose a multimodal ERC model and augment it with an emotion-shift component that improves performance. The proposed emotion-shift component is modular and can be added to any existing mu…
Ping An Life Insurance Company of China, Ltd.（中国平安人寿保险股份有限公司）
Emotion dynamics modeling is a significant task in emotion recognition in conversation. It aims to predict conversational emotions when building empathetic dialogue systems. Existing studies mainly develop models based on Recurrent Neural Networks (RNNs). They cannot benefit from the power of the recently-developed pre-training strategies for better token representation learning in conversations. More seriously, it is hard to distinguish the dependency of interlocutors and the emotional influence among interlocutors by simply assembling the features on top of RNNs. In this paper, we develop a …
We present Chirpy Cardinal, an open-domain dialogue agent, as a research platform for the 2019 Alexa Prize competition. Building an open-domain socialbot that talks to real people is challenging - such a system must meet multiple user expectations such as broad world knowledge, conversational style, and emotional connection. Our socialbot engages users on their terms - prioritizing their interests, feelings and autonomy. As a result, our socialbot provides a responsive, personalized user experience, capable of talking knowledgeably about a wide variety of topics, as well as chatting empathetic…
As the use of interactive machines grow, the task of Emotion Recognition in Conversation (ERC) became more important. If the machine-generated sentences reflect emotion, more human-like sympathetic conversations are possible. Since emotion recognition in conversation is inaccurate if the previous utterances are not taken into account, many studies reflect the dialogue context to improve the performances. Many recent approaches show performance improvement by combining knowledge into modules learned from external structured data. However, structured data is difficult to access in non-English la…
Joint NTU-UBC Research Centre of Excellence in Active Living for the Elderly（南洋理工大学-英属哥伦比亚大学联合卓越研究中心（老年人积极生活方向））；Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-南洋理工大学新加坡联合研究院）；Nanyang Technological University（南洋理工大学）
Messages in human conversations inherently convey emotions. The task of detecting emotions in textual conversations leads to a wide range of applications such as opinion mining in social networks. However, enabling machines to analyze emotions in conversations is challenging, partly because humans often rely on the context and commonsense knowledge to express emotions. In this paper, we address these challenges by proposing a Knowledge-Enriched Transformer (KET), where contextual utterances are interpreted using hierarchical self-attention and external commonsense knowledge is dynamically leve…
The successful emotional conversation system depends on sufficient perception and appropriate expression of emotions. In a real-life conversation, humans firstly instinctively perceive emotions from multi-source information, including the emotion flow hidden in dialogue history, facial expressions, audio, and personalities of speakers. Then, they convey suitable emotions according to their personalities, but these multiple types of information are insufficiently exploited in emotional conversation fields. To address this issue, in this paper, we propose a heterogeneous graph-based model for em…
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）；CIC, Instituto Politécnico Nacional（墨西哥国立理工学院计算研究中心）
In this paper, we address the task of utterance level emotion recognition in conversations using commonsense knowledge. We propose COSMIC, a new framework that incorporates different elements of commonsense such as mental states, events, and causal relations, and build upon them to learn interactions between interlocutors participating in a conversation. Current state-of-the-art methods often encounter difficulties in context propagation, emotion shift detection, and differentiating between related emotion classes. By learning distinct commonsense representations, COSMIC addresses these challe…
Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach
Beijing National Research Center for Information Science and Technology, Tsinghua University（清华大学北京信息科学与技术国家研究中心）；Tsinghua University（清华大学）；College of Intelligence and Computing, Tianjin University（天津大学智能与计算学部）；Tianjin University（天津大学）
Huawei Poisson Lab.（华为 Poisson 实验室）；Université de Montréal（蒙特利尔大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）
Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has not been fully explored. In this work, we study the problem of positive emotion elicitation, which aims to generate responses that can elicit positive emotion of the user, in human-machine conversation. We propose a weakly supervised Emotion Eliciting Machine (EEM) to address this problem. Specifically, we first collect weak labels of user emotion status chang…
Efficient discovery of a speaker's emotional states in a multi-party conversation is significant to design human-like conversational agents. During a conversation, the cognitive state of a speaker often alters due to certain past utterances, which may lead to a flip in their emotional state. Therefore, discovering the reasons (triggers) behind the speaker's emotion-flip during a conversation is essential to explain the emotion labels of individual utterances. In this paper, along with addressing the task of emotion recognition in conversations (ERC), we introduce a novel task - Emotion-Flip Re…
Ping An Life Insurance Company of China, Ltd.（中国平安人寿保险股份有限公司）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）
Emotion Recognition in Conversations (ERC) has considerable prospects for developing empathetic machines. For multimodal ERC, it is vital to understand context and fuse modality information in conversations. Recent graph-based fusion methods generally aggregate multimodal information by exploring unimodal and cross-modal interactions in a graph. However, they accumulate redundant information at each layer, limiting the context understanding between modalities. In this paper, we propose a novel Multimodal Dynamic Fusion Network (MM-DFN) to recognize emotions by fully understanding multimodal co…
