Motivated by the operational problems in click and collect systems, such as curbside pickup programs, we study a joint admission control and capacity allocation problem. We consider a system where arriving customers have preferred service delivery times and gauge the service quality based on the service provider's ability to complete the service as close as possible to the preferred time. Customers can be of different priority classes, and their priority may increase as they wait longer in the queue. The service provider can reject customers upon their arrival if the system is overloaded or outsource the service (alternatively work overtime) when the capacity is not enough. The service provider's goal is to find the minimum-cost admission and capacity allocation policy to dynamically decide when to serve and whom to serve. We model this problem as a Markov Decision Process. Our structural results partially characterize a set of suboptimal solutions, and we develop solution methods using these results. We also develop a problem-specific approximation method that is based on state aggregation to overcome the computational challenges. We present extensive computational results and discuss the impact of problem parameters on the optimal policy.
We consider a Markovian clearing queueing system, where the customers are accumulated according to a Poisson arrival process and the server removes all present customers at the completion epochs of exponential service cycles. This system may represent the visits of a transportation facility with unlimited capacity at a certain station. The system evolves in an alternating environment that influences the arrival and the service rates. We assume that the arriving customers decide whether to join the system or balk, based on a natural linear reward-cost structure. We study the balking behavior of…
In recent years, there is a growing research about queueing models with customers who choose their service durations. In general, the model assumptions in the existing literature imply that every customer knows his service demand when he enters into the service position. Clearly, this property is not consistent with some real-life situations. Thus, motivated by this issue, this work includes a single-server queueing model with customers who dynamically choose their service durations. In this setup, it is shown how to derive a price-regulation (Pigouvian tax) which implies an optimal resource a…
Strategic customer behavior is strongly influenced by the level of information that is provided to customers. Hence, to optimize the design of queueing systems, many studies consider various versions of the same service model and compare them under different information structures. In particular, two extreme versions are usually considered and compared: the observable in which customers are informed about the number of customers in the system and the unobservable in which they are only informed about the system parameters, e.g., arrival and service rates. In the present work, we study a model …
The infinite-server queueing models with homogeneous and non-homogeneous arrivals of customers and catastrophes are considered. The probability generating functions of joint distributions of numbers of busy servers and served customers, as well as the Laplace-Stieltjes Transforms of distribution of busy period and distribution of busy cycle for the models are found.
The performance of non-preemptive M/M/1 queueing system with two priority is analyzed. By using complementary variable method to make vector Markov process and analyzing the state-change equations of the queueing system, the generating function of two kinds of customers'length distribution are derived under non-preemptive priority .Through further discussion, the probability of the server that it is working or free and average length of two kinds of customers are also derived.
Today's queueing network systems are more rapidly evolving and more complex than those of even a few years ago. The goal of this paper is to study customers' behavior in an unobservable Markovian M/M/1 queue where consumers have to choose between two strategic decisions about information acquisition before joining or not the queue. According to their decision, customers decide to give up the service (balk the system) or to join the queue. We study the Nash equilibrium strategies: we compute the equilibrium and we prove its existence and uniqueness. Based on this result, we consider the problem…
Motivated by the ongoing COVID-19 pandemic, this paper investigates customers' infection risk by evaluating the overlapping time of a virtual customer with others in queueing systems. Most of the current methodologies focus on characterizing the risk in stationary systems, which may not apply to the more practical time-varying systems. As such, we propose an approximation framework that relies on the fluid limit to compute the expected overlapping time in time-varying queueing systems. Simulation experiments verify the accuracy of our approach.
The Erlang A model--an M/M/s queue with exponential abandonment--is often used to represent a service system with impatient customers. For this system, the popular square-root staffing rule determines the necessary staffing level to achieve the desirable QED (quality-and-efficiency-driven) service regime; however, the rule also implies that properties of large systems are highly sensitive to parameters. We reveal that the origin of this high sensitivity is due to the operation of large systems at a point of singularity in a phase diagram of service regimes. We can avoid this singularity by imp…
Grocery home delivery services require customers to be present when their deliveries arrive. Hence, the grocery retailer and the customer must mutually agree on a time window during which the delivery can be guaranteed. This concept is referred to as the Attended Home Delivery (AHD) problem. The phase during which customers place orders, usually through a web service, constitutes the computationally most challenging part of the logistical processes behind such services. The system must determine potential delivery time windows that can be offered to incoming customers and incrementally build t…
Attended Home Delivery (AHD) systems are used whenever a supplying company offers online shopping services that require that customers must be present when their deliveries arrive. Therefore, the supplying company and the customer must both agree on a time window, which ideally is rather short, during which delivery is guaranteed. Typically, a capacitated Vehicle Routing Problem with Time Windows forms the underlying optimization problem of the AHD system. In this work, we consider an AHD system that runs the online grocery shopping service of an international grocery retailer. The ordering ph…
Local delivery platforms are collaborative undertakings where local stores offer instant-delivery to local customers ordering their products online. Offering such delivery services both cost-efficiently and reliably is one of the main challenges for local delivery platforms, as they face a complex, dynamic, stochastic dynamic pickup-and-delivery problem. Orders need to be consolidated to increase the efficiency of the delivery operations and thereby enable a high service guarantee towards the customer and stores. But, waiting for consolidation opportunities may jeopardize delivery service reli…
A two-sided matching system is considered, where servers are assumed to arrive at a fixed rate, while the arrival rate of customers is modulated via a price-control mechanism. We analyse a loss model, wherein customers who are not served immediately upon arrival get blocked, as well as a queueing model, wherein customers wait in a queue until they receive service. The objective is to maximize the platform profit generated from matching servers and customers, subject to quality of service constraints, such as the expected wait time of servers in the loss system model, and the stability of the c…
In complex systems, it is quite common to resort to approximations when optimizing system performance. These approximations typically involve selecting a particular system parameter and then studying the performance of the system as this parameter grows without bound. In such an asymptotic regime, we prove that if the approximation to the objective function is accurate up to $\mathcal{O}(1)$, then under some regularity conditions, the prescriptions that are derived from this approximation are $o(1)$-optimal, i.e., their optimality gap is asymptotically zero. A consequence of this result is tha…
The drone delivery problem (DDP) has been introduced to include aerial vehicles in last-mile delivery operations to increase efficiency. However, the existing studies have not incorporated the communication quality requirements of such a delivery operation. This study introduces the Communication-aware DDP (C-DDP), which incorporates handover and outage constraints. In particular, any trip of a drone to deliver a customer package must require less than a certain number of handover operations and cannot exceed a predefined outage duration threshold. The authors develop a Mixed Integer Programmi…
Due to the rapid development of online food ordering platforms and rocketing growth of demand, the market is about to saturate soon, and the future trend is to seek efficient utilization of resources. Specifically speaking, food company must have a reliable algorithm to help them produce efficient delivery strategies; individual customers need planning for their decision making in this field. For example, when customers add tip to their order with the sake of controlling or reducing latency. However, few customers know how much tip is enough to reach their desired latency. Therefore, in our pa…
Nanyang Technological University（南洋理工大学）；Singapore Institute of Manufacturing Technology (SIMTech)（新加坡制造技术研究院）；A*STAR（新加坡科技研究局）
Vehicle Routing Problem with Private fleet and common Carrier (VRPPC) has been proposed to help a supplier manage package delivery services from a single depot to multiple customers. Most of the existing VRPPC works consider deterministic parameters which may not be practical and uncertainty has to be taken into account. In this paper, we propose the Optimal Stochastic Delivery Planning with Deadline (ODPD) to help a supplier plan and optimize the package delivery. The aim of ODPD is to service all customers within a given deadline while considering the randomness in customer demands and trave…
During the last decade bike sharing systems have emerged as a public transport mode in urban short trips in more than 500 major cities around the world. For the mobility service mode, many challenges from its operations are not well addressed yet, for example, how to develop the bike sharing systems to be able to effectively satisfy the fluctuating demands both for bikes and for vacant lockers. To this end, it is a key to give performance analysis of the bike sharing systems. This paper first describes a large-scale bike sharing system. Then the bike sharing system is abstracted as a closed qu…
AM/M/N+Mqueueingnetworkisconsideredwithdindependentcustomerclasses and d server pools in Halfin-Whitt regime. Class i customers has priority for service in pool i for i = 1, . . . , d, and may access some other pool if the pool has an idle server and all the servers in pool i are busy. We formulate an ergodic control problem where the running cost is given by a non- negative convex function with polynomial growth. We show that the limiting controlled diffusion is modeled by an action space which depends on the state variable. We provide a complete analysis for the limiting ergodic control prob…
Parking is a necessary component of traditional last-mile delivery practices, but finding parking can be difficult. Yet, the routing literature largely does not account for the need to find parking. In this paper, we address this challenge of finding parking through the Capacitated Delivery Problem with Parking (CDPP). Unlike other models in the literature, the CDPP accounts for the search time for parking in the objective and minimizes the completion time of the delivery tour. When we restrict the customer geography to a complete grid, we identify conditions for when a Traveling Salesman Prob…
We consider a service system with an infinite number of exponential servers sharing a finite service capacity. The servers are ordered according to their speed, and arriving customers join the fastest idle server. A capacity allocation is an infinite sequence of service rates. We study the probabilistic properties of this system by considering overflows from sub-systems with a finite number of servers. Several stability measures are suggested and analysed. The tail of the series of service rates that minimizes the average expected delay (service time) is shown to be approximately geometrically…
We consider a single server system with infinite waiting room in a random environment. The service system and the environment interact in both directions. Whenever the environment enters a prespecified subset of its state space the service process is completely blocked: Service is interrupted and newly arriving customers are lost. We prove an if-and-only-if-condition for a product form steady state distribution of the joint queueing-environment process. A consequence is a strong insensitivity property for such systems. We discuss several applications, e.g. from inventory theory and reliability…
One innovative solution to the last-mile delivery problem is the self-service locker system. Motivated by a real case in Singapore, we consider a POP-Locker Alliance who operates a set of POP-stations and wishes to improve the last-mile delivery by opening new locker facilities. We propose a quantitative approach to determine the optimal locker location with the objective to maximize the overall service provided by the alliance. Customer's choices regarding the use of facilities are explicitly considered. They are predicted by a multinomial logit model. We then formulate the location problem a…
This paper presents a new approach for formulating the delivery problem by drones with general energy consumption models where the drones visit a set of places to deliver parcels to customers. Drones can perform multiple trips that start and end at a central depot while visiting several customers along their paths. The problem determines the routing and scheduling decisions of the drones in order to minimize the total transportation cost of serving customers. For the first time, the new formulation approach enables us to use the best available energy consumption model without the need of any e…
Suppose customers need to choose when to arrive to a congested queue with some desired service at the end, provided by a single server that operates only during a certain time interval. We study a model where the customers incur not only congestion (waiting) costs but also penalties for their index of arrival. Arriving before other customers is desirable when the value of service decreases with every admitted customer. This may be the case for example when arriving at a concert or a bus with unmarked seats or going to lunch in a busy cafeteria. We provide game theoretic analysis of such queuei…
The problem of exact evaluation of the mean service cycle time in tandem systems of single-server queues with both infinite and finite buffers is considered. It is assumed that the interarrival and service times of customers form sequences of independent and identically distributed random variables with known mean values. We start with tandem queues with infinite buffers, and show that under the above assumptions, the mean cycle time exists. Furthermore, if the random variables which represent interarrival and service times have finite variance, the mean cycle time can be calculated as the max…
The Flying Sidekick Traveling Salesman Problem (FSTSP) considers a delivery system composed by a truck and a drone. The drone launches from the truck with a single package to deliver to a customer. Each drone must return to the truck to recharge batteries, pick up another package, and launch again to a new customer location. This work proposes a novel Mixed Integer Programming (MIP) formulation and a heuristic approach to address the problem. The proposedMIP formulation yields better linear relaxation bounds than previously proposed formulations for all instances, and was capable of optimally …
Drones have been considered as an alternative means of package delivery to reduce the delivery cost and time. Due to the battery limitations, the drones are best suited for last-mile delivery, i.e., the delivery from the package distribution centers (PDCs) to the customers. Since a typical delivery system consists of multiple PDCs, each having random and time-varying demands, the dynamic drone-to-PDC allocation would be of great importance in meeting the demand in an efficient manner. In this paper, we study the dynamic UAV assignment problem for a drone delivery system with the goal of provid…
We consider a meal delivery service fulfilling dynamic customer requests given a set of couriers over the course of a day. A courier's duty is to pick-up an order from a restaurant and deliver it to a customer. We model this service as a Markov decision process and use deep reinforcement learning as the solution approach. We experiment with the resulting policies on synthetic and real-world datasets and compare those with the baseline policies. We also examine the courier utilization for different numbers of couriers. In our analysis, we specifically focus on the impact of the limited availabl…
Mixed-Integer Second-Order Cone Programs (MISOCPs) form a nice class of mixed-inter convex programs, which can be solved very efficiently due to the recent advances in optimization solvers. Our paper bridges the gap between modeling a class of optimization problems and using MISOCP solvers. It is shown how various performance metrics of M/G/1 queues can be molded by different MISOCPs. To motivate our method practically, it is first applied to a challenging stochastic location problem with congestion, which is broadly used to design socially optimal service networks. Four different MISOCPs are …
In front of the major challenges to increase its productivity while satisfying its customer, it is today important to establish in advance the operational performances of the RTG Abidjan Terminal. In this article, by using an M/G/1 retrial queue system, we obtained the average number of parked delivery trucks and as well as their waiting time. Finally, we used Matlab to represent them graphically then analyze the RTG performances according to the traffic rate.
We consider a queueing facility where customers decide when to arrive. All customers have the same desired arrival time (w.l.o.g.\ time zero). There is one server, and the service times are independent and exponentially distributed. The total number of customers that demand service is random, and follows the Poisson distribution. Each customer wishes to minimize the sum of three costs: earliness, tardiness and waiting. We assume that all three costs are linear with time and are defined as follows. Earliness is the time between arrival and time zero, if there is any. Tardiness is simply the tim…
This paper investigates the scheduling problem of a fleet of electric vehicles, providing mobility as a service to a set of time-specified customers, where the operator needs to solve the routing and charging problem jointly for each EV. Hereby we consider incentive-aware customers and propose that the operator offers monetary incentives to customers in exchange for time flexibility. In this way, the fleet operator can achieve a routing and charging schedule with lower costs, whilst the customers receive monetary compensation for their flexibility. Specifically, we first propose a bi-level opt…
