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arXiv 2110.06809cs.RO
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信任校准和信任尊重:一种建立人类机器人团队凝聚力的方法

Trust Calibration and Trust Respect: A Method for Building Team Cohesion in Human Robot Teams

University of Massachusetts, Lowell(马萨诸塞大学洛厄尔分校)

Russell Perkins, Zahra Rezaei Khavas, Paul Robinette

摘要:

人机交互(HRI)和机器人自主性领域的最新进展正在改变世界。今天,机器人被用于各种各样的应用。人类和机器人在人类自主团队(HAT)中一起工作,以完成单独无法轻松完成的任务。HAT中机器人和人类之间的信任对于任务完成和有效的团队凝聚力至关重要。为了优化HRI中人类操作员的性能和安全性,人类的信任应该根据机器人系统的实际性能和可靠性进行调整。HRI中的不良信任校准的成本是最低的,低性能,并且在更高的水平上,它会导致人员伤害或关键任务失败。虽然信任校准的作用对团队凝聚力至关重要,但对于机器人来说,能够评估人类是否由于愤怒、分心或沮丧等其他因素而表现出不信任的迹象也很重要。在这些情况下,机器人选择不校准信任,而是选择尊重信任。尊重信任的决定是由机器人基于其动作(成功和失败)及其对人类的反馈来确定人类是否应该信任机器人的知识来确定的。我们发现,以信任校准线索(TCC)的形式反馈可以有效地改变人类的信任水平。这些信息在帮助机器人做出尊重信任的决定方面可能是有用的。

英文摘要:

Recent advances in the areas of human-robot interaction (HRI) and robot autonomy are changing the world. Today robots are used in a variety of applications. People and robots work together in human autonomous teams (HATs) to accomplish tasks that, separately, cannot be easily accomplished. Trust between robots and humans in HATs is vital to task completion and effective team cohesion. For optimal performance and safety of human operators in HRI, human trust should be adjusted to the actual performance and reliability of the robotic system. The cost of poor trust calibration in HRI, is at a minimum, low performance, and at higher levels it causes human injury or critical task failures. While the role of trust calibration is vital to team cohesion it is also important for a robot to be able to assess whether or not a human is exhibiting signs of mistrust due to some other factor such as anger, distraction or frustration. In these situations the robot chooses not to calibrate trust, instead the robot chooses to respect trust. The decision to respect trust is determined by the robots knowledge of whether or not a human should trust the robot based on its actions(successes and failures) and its feedback to the human. We show that the feedback in the form of trust calibration cues(TCCs) can effectively change the trust level in humans. This information is potentially useful in aiding a robot it its decision to respect trust.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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