Numerous new dialog domains are being created every day while collecting data for these domains is extremely costly since it involves human interactions. Therefore, it is essential to develop algorithms that can adapt to different domains efficiently when building data-driven dialog models. The most recent researches on domain adaption focus on giving the model a better initialization, rather than optimizing the adaptation process. We propose an efficient domain adaptive task-oriented dialog system model, which incorporates a meta-teacher model to emphasize the different impacts between generated tokens with respect to the context. We first train our base dialog model and meta-teacher model adversarially in a meta-learning setting on rich-resource domains. The meta-teacher learns to quantify the importance of tokens under different contexts across different domains. During adaptation, the meta-teacher guides the dialog model to focus on important tokens in order to achieve better adaptation efficiency. We evaluate our model on two multi-domain datasets, MultiWOZ and Google Schema-Guided Dialogue, and achieve state-of-the-art performance.
NTT Media Intelligence Laboratories, NTT Corporation（NTT公司NTT媒体情报实验室）
This paper presents a novel knowledge distillation method for dialogue sequence labeling. Dialogue sequence labeling is a supervised learning task that estimates labels for each utterance in the target dialogue document, and is useful for many applications such as dialogue act estimation. Accurate labeling is often realized by a hierarchically-structured large model consisting of utterance-level and dialogue-level networks that capture the contexts within an utterance and between utterances, respectively. However, due to its large model size, such a model cannot be deployed on resource-constra…
Beijing Institute of Technology（北京理工大学）；Peking University（北京大学）
Neural dialogue models suffer from low-quality responses when interacted in practice, demonstrating difficulty in generalization beyond training data. Recently, knowledge distillation has been used to successfully regularize the student by transferring knowledge from the teacher. However, the teacher and the student are trained on the same dataset and tend to learn similar feature representations, whereas the most general knowledge should be found through differences. The finding of general knowledge is further hindered by the unidirectional distillation, as the student should obey the teacher…
Domain adaptation is an essential task in dialog system building because there are so many new dialog tasks created for different needs every day. Collecting and annotating training data for these new tasks is costly since it involves real user interactions. We propose a domain adaptive dialog generation method based on meta-learning (DAML). DAML is an end-to-end trainable dialog system model that learns from multiple rich-resource tasks and then adapts to new domains with minimal training samples. We train a dialog system model using multiple rich-resource single-domain dialog data by applyin…
School of Informatics（信息学院）；University of Edinburgh（爱丁堡大学）；Microsoft Cognitive Services Research（微软认知服务研究院）；Microsoft Research（微软研究院）
Dialog policy determines the next-step actions for agents and hence is central to a dialogue system. However, when migrated to novel domains with little data, a policy model can fail to adapt due to insufficient interactions with the new environment. We propose Deep Transferable Q-Network (DTQN) to utilize shareable low-level signals between domains, such as dialogue acts and slots. We decompose the state and action representation space into feature subspaces corresponding to these low-level components to facilitate cross-domain knowledge transfer. Furthermore, we embed DTQN in a meta-learning…
School of Computer Science, Beijing Institute of Technology（北京理工大学计算机学院）
With the development of deep learning, advanced dialogue generation methods usually require a greater amount of computational resources. One promising approach to obtaining a high-performance and lightweight model is knowledge distillation, which relies heavily on the pre-trained powerful teacher. Collaborative learning, also known as online knowledge distillation, is an effective way to conduct one-stage group distillation in the absence of a well-trained large teacher model. However, previous work has a severe branch homogeneity problem due to the same training objective and the independent …
École polytechnique fédérale de Lausanne (EPFL)（洛桑联邦理工学院）；Tsinghua University（清华大学）；Hangzhou Dianzi University（杭州电子科技大学）
Natural language generation (NLG) is an essential component of task-oriented dialogue systems. Despite the recent success of neural approaches for NLG, they are typically developed for particular domains with rich annotated training examples. In this paper, we study NLG in a low-resource setting to generate sentences in new scenarios with handful training examples. We formulate the problem from a meta-learning perspective, and propose a generalized optimization-based approach (Meta-NLG) based on the well-recognized model-agnostic meta-learning (MAML) algorithm. Meta-NLG defines a set of meta t…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）
Sentence function is an important linguistic feature indicating the communicative purpose in uttering a sentence. Incorporating sentence functions into conversations has shown improvements in the quality of generated responses. However, the number of utterances for different types of fine-grained sentence functions is extremely imbalanced. Besides a small number of high-resource sentence functions, a large portion of sentence functions is infrequent. Consequently, dialogue generation conditioned on these infrequent sentence functions suffers from data deficiency. In this paper, we investigate …
For each goal-oriented dialog task of interest, large amounts of data need to be collected for end-to-end learning of a neural dialog system. Collecting that data is a costly and time-consuming process. Instead, we show that we can use only a small amount of data, supplemented with data from a related dialog task. Naively learning from related data fails to improve performance as the related data can be inconsistent with the target task. We describe a meta-learning based method that selectively learns from the related dialog task data. Our approach leads to significant accuracy improvements in…
We present a new method SOLOIST that uses transfer learning and machine teaching to build task bots at scale. We parameterize classical modular task-oriented dialog systems using a Transformer-based auto-regressive language model, which subsumes different dialog modules into a single neural model. We pre-train, on heterogeneous dialog corpora, a task-grounded response generation model, which can generate dialog responses grounded in user goals and real-world knowledge for task completion. The pre-trained model can be efficiently adapted to accomplish new tasks with a handful of task-specific d…
Pre-trained language models have been applied to various NLP tasks with considerable performance gains. However, the large model sizes, together with the long inference time, limit the deployment of such models in real-time applications. One line of model compression approaches considers knowledge distillation to distill large teacher models into small student models. Most of these studies focus on single-domain only, which ignores the transferable knowledge from other domains. We notice that training a teacher with transferable knowledge digested across domains can achieve better generalizati…
Identifying breakdowns in ongoing dialogues helps to improve communication effectiveness. Most prior work on this topic relies on human annotated data and data augmentation to learn a classification model. While quality labeled dialogue data requires human annotation and is usually expensive to obtain, unlabeled data is easier to collect from various sources. In this paper, we propose a novel semi-supervised teacher-student learning framework to tackle this task. We introduce two teachers which are trained on labeled data and perturbed labeled data respectively. We leverage unlabeled data to i…
How to build a high-quality multi-domain dialogue system is a challenging work due to its complicated and entangled dialogue state space among each domain, which seriously limits the quality of dialogue policy, and further affects the generated response. In this paper, we propose a novel method to acquire a satisfying policy and subtly circumvent the knotty dialogue state representation problem in the multi-domain setting. Inspired by real school teaching scenarios, our method is composed of multiple domain-specific teachers and a universal student. Each individual teacher only focuses on one …
Domain adaptation has recently become a key problem in dialogue systems research. Deep learning, while being the preferred technique for modeling such systems, works best given massive training data. However, in the real-world scenario, such resources aren't available for every new domain, so the ability to train with a few dialogue examples can be considered essential. Pre-training on large data sources and adapting to the target data has become the standard method for few-shot problems within the deep learning framework. In this paper, we present the winning entry at the fast domain adaptati…
Dialogue systems dealing with multi-domain tasks are highly required. How to record the state remains a key problem in a task-oriented dialogue system. Normally we use human-defined features as dialogue states and apply a state tracker to extract these features. However, the performance of such a system is limited by the error propagation of a state tracker. In this paper, we propose a dialogue generation model that needs no external state trackers and still benefits from human-labeled semantic data. By using a teacher-student framework, several teacher models are firstly trained in their indi…
DiaCDM: Cognitive Diagnosis in Teacher-Student Dialogues using the Initiation-Response-Evaluation Framework
Lab of Artificial Intelligence for Education, East China Normal University, China（人工智能教育实验室，华东师范大学，中国）；Shanghai Institute of Artificial Intelligence for Education, East China Normal University, China（人工智能教育上海研究院，华东师范大学，中国）；XR System Application Research Center, Nanchang Research Institute, Zhejiang University, China（XR系统应用研究中心，南昌研究所，浙江大学，中国）
The BEA 2023 Shared Task on Generating AI Teacher Responses in Educational Dialogues
KU Leuven（鲁汶大学）；imec（比利时微电子研究中心）；MBZUAI（穆罕默德·本·扎耶德人工智能大学）；King’s College London（伦敦国王学院）；Universidad Central del Ecuador（厄瓜多尔中央大学）；Stanford University（斯坦福大学）
Embodied dialogue instruction following requires an agent to complete a complex sequence of tasks from a natural language exchange. The recent introduction of benchmarks (Padmakumar et al., 2022) raises the question of how best to train and evaluate models for this multi-turn, multi-agent, long-horizon task. This paper contributes to that conversation, by arguing that imitation learning (IL) and related low-level metrics are actually misleading and do not align with the goals of embodied dialogue research and may hinder progress. We provide empirical comparisons of metrics, analysis of three m…
Shanghai University（上海大学）；University of Manitoba（曼尼托巴大学）；Huawei Technologies Canada（加拿大华为技术有限公司）；Concordia University（康考迪亚大学）
We consider a new problem of few-shot learning of compact models. Meta-learning is a popular approach for few-shot learning. Previous work in meta-learning typically assumes that the model architecture during meta-training is the same as the model architecture used for final deployment. In this paper, we challenge this basic assumption. For final deployment, we often need the model to be small. But small models usually do not have enough capacity to effectively adapt to new tasks. In the mean time, we often have access to the large dataset and extensive computing power during meta-training sin…
How can we test whether state-of-the-art generative models, such as Blender and GPT-3, are good AI teachers, capable of replying to a student in an educational dialogue? Designing an AI teacher test is challenging: although evaluation methods are much-needed, there is no off-the-shelf solution to measuring pedagogical ability. This paper reports on a first attempt at an AI teacher test. We built a solution around the insight that you can run conversational agents in parallel to human teachers in real-world dialogues, simulate how different agents would respond to a student, and compare these c…
Stanford University（斯坦福大学）；University of California, San Diego（加州大学圣地亚哥分校）
We present Knowledge Distillation with Meta Learning (MetaDistil), a simple yet effective alternative to traditional knowledge distillation (KD) methods where the teacher model is fixed during training. We show the teacher network can learn to better transfer knowledge to the student network (i.e., learning to teach) with the feedback from the performance of the distilled student network in a meta learning framework. Moreover, we introduce a pilot update mechanism to improve the alignment between the inner-learner and meta-learner in meta learning algorithms that focus on an improved inner-lea…
Recent studies on catastrophic forgetting during sequential learning typically focus on fixing the accuracy of the predictions for a previously learned task. In this paper we argue that the outputs of neural networks are subject to rapid changes when learning a new data distribution, and networks that appear to "forget" everything still contain useful representation towards previous tasks. Instead of enforcing the output accuracy to stay the same, we propose to reduce the effect of catastrophic forgetting on the representation level, as the output layer can be quickly recovered later with a sm…
Conflict prediction in communication is integral to the design of virtual agents that support successful teamwork by providing timely assistance. The aim of our research is to analyze discourse to predict collaboration success. Unfortunately, resource scarcity is a problem that teamwork researchers commonly face since it is hard to gather a large number of training examples. To alleviate this problem, this paper introduces a multi-feature embedding (MFeEmb) that improves the generalizability of conflict prediction models trained on dialogue sequences. MFeEmb leverages textual, structural, and …
Nanjing University（南京大学）；Ohio State University（俄亥俄州立大学）
Few-shot learning (FSL) aims to generate a classifier using limited labeled examples. Many existing works take the meta-learning approach, constructing a few-shot learner that can learn from few-shot examples to generate a classifier. Typically, the few-shot learner is constructed or meta-trained by sampling multiple few-shot tasks in turn and optimizing the few-shot learner's performance in generating classifiers for those tasks. The performance is measured by how well the resulting classifiers classify the test (i.e., query) examples of those tasks. In this paper, we point out two potential …
Mitsubishi Electric Research Laboratories (MERL)（三菱电机研究实验室）；Carnegie Mellon University（卡内基梅隆大学）；Rutgers University（罗格斯大学）；The Chinese University of Hong Kong（香港中文大学）
In previous work, we have proposed the Audio-Visual Scene-Aware Dialog (AVSD) task, collected an AVSD dataset, developed AVSD technologies, and hosted an AVSD challenge track at both the 7th and 8th Dialog System Technology Challenges (DSTC7, DSTC8). In these challenges, the best-performing systems relied heavily on human-generated descriptions of the video content, which were available in the datasets but would be unavailable in real-world applications. To promote further advancements for real-world applications, we proposed a third AVSD challenge, at DSTC10, with two modifications: 1) the hu…
Tell Me Why: Designing an Explainable LLM-based Dialogue System for Student Problem Behavior Diagnosis
School of Educational Technology, Beijing Normal University, Beijing, China（北京师范大学教育技术学院）；Advanced Innovation Center for Future Education, Beijing Normal University, Beijing, China（北京师范大学未来教育创新中心）；Faculty of Education, The University of Hong Kong, Hong Kong SAR, China（香港大学教育学院）
MathDial: A Dialogue Tutoring Dataset with Rich Pedagogical Properties Grounded in Math Reasoning Problems
ETH AI Center（苏黎世联邦理工学院人工智能中心）；ETH Zurich（苏黎世联邦理工学院）；TU Darmstadt（达姆施塔特工业大学）；Hessian Center for AI (hessian.AI)（黑森人工智能中心）；National Institute of Education, Nanyang Technological University（南洋理工大学国立教育学院）
Transcripts of teaching episodes can be effective tools to understand discourse patterns in classroom instruction. According to most educational experts, sustained classroom discourse is a critical component of equitable, engaging, and rich learning environments for students. This paper describes the TalkMoves dataset, composed of 567 human-annotated K-12 mathematics lesson transcripts (including entire lessons or portions of lessons) derived from video recordings. The set of transcripts primarily includes in-person lessons with whole-class discussions and/or small group work, as well as some …
National University of Singapore（新加坡国立大学）；Robert Bosch (SEA)（罗伯特·博世（东南亚）公司）；Kriston AI Lab（克里斯顿人工智能实验室）；The Chinese University of Hong Kong (Shenzhen)（香港中文大学（深圳））
Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data t…
NetEase Inc.（网易公司）；Tsinghua University（清华大学）；Samsung Research China - Beijing（三星电子中国研究院（北京））；Alibaba Group（阿里巴巴集团）
Recent advances in open-domain dialogue systems rely on the success of neural models that are trained on large-scale data. However, collecting large-scale dialogue data is usually time-consuming and labor-intensive. To address this data dilemma, we propose a novel data augmentation method for training open-domain dialogue models by utilizing unpaired data. Specifically, a data-level distillation process is first proposed to construct augmented dialogues where both post and response are retrieved from the unpaired data. A ranking module is employed to filter out low-quality dialogues. Further, …
We describe an architecture for spoken dialogue interfaces to semi-autonomous systems that transforms speech signals through successive representations of linguistic, dialogue, and domain knowledge. Each step produces an output, and a meta-output describing the transformation, with an executable program in a simple scripting language as the final result. The output/meta-output distinction permits perspicuous treatment of diverse tasks such as resolving pronouns, correcting user misconceptions, and optimizing scripts.
Decision-Making with Deliberation: Meta-reviewing as a Document-grounded Dialogue
Ubiquitous Knowledge Processing Lab (UKP Lab), Department of Computer Science, Technical University of Darmstadt and National Research Center for Applied Cybersecurity ATHENE, Germany（技术大学达姆施塔特计算机科学系、应用网络安全国家研究中心ATHENE）；Data Science Group, University of Hamburg（汉堡大学数据科学组）
Rensselaer Polytechnic Institute（伦斯勒理工学院）；IBM Thomas J Watson Research Center（IBM托马斯·J·沃森研究中心）
Recently, a more challenging state tracking task, Audio-Video Scene-Aware Dialogue (AVSD), is catching an increasing amount of attention among researchers. Different from purely text-based dialogue state tracking, the dialogue in AVSD contains a sequence of question-answer pairs about a video and the final answer to the given question requires additional understanding of the video. This paper interprets the AVSD task from an open-domain Question Answering (QA) point of view and proposes a multimodal open-domain QA system to deal with the problem. The proposed QA system uses common encoder-deco…
INESC-ID Lisboa（里斯本INESC-ID（里斯本信息与决策系统研究所））；Instituto Superior Técnico, Universidade de Lisboa（里斯本大学高等技术学院）；Heriot-Watt University（赫瑞-瓦特大学）
Current generative-based dialogue systems are data-hungry and fail to adapt to new unseen domains when only a small amount of target data is available. Additionally, in real-world applications, most domains are underrepresented, so there is a need to create a system capable of generalizing to these domains using minimal data. In this paper, we propose a method that adapts to unseen domains by combining both transfer and meta-learning (DATML). DATML improves the previous state-of-the-art dialogue model, DiKTNet, by introducing a different learning technique: meta-learning. We use Reptile, a fir…
University of Denver（丹佛大学）；Department of Electrical and Computer Engineering, University of Denver（丹佛大学电气与计算机工程系）
Understanding emotions and responding accordingly is one of the biggest challenges of dialog systems. This paper presents EmpTransfo, a multi-head Transformer architecture for creating an empathetic dialog system. EmpTransfo utilizes state-of-the-art pre-trained models (e.g., OpenAI-GPT) for language generation, though models with different sizes can be used. We show that utilizing the history of emotions and other metadata can improve the quality of generated conversations by the dialog system. Our experimental results using a challenging language corpus show that the proposed approach outper…
How Real Is AI Tutoring? Comparing Simulated and Human Dialogues in One-on-One Instruction
Shanghai Institute of Artificial Intelligence for Education, East China Normal University（华东师范大学上海人工智能教育研究院）；Lab of Artificial Intelligence for Education, East China Normal University（华东师范大学人工智能教育实验室）
Dialogue State Tracking (DST) forms a core component of automated chatbot based systems designed for specific goals like hotel, taxi reservation, tourist information, etc. With the increasing need to deploy such systems in new domains, solving the problem of zero/few-shot DST has become necessary. There has been a rising trend for learning to transfer knowledge from resource-rich domains to unknown domains with minimal need for additional data. In this work, we explore the merits of meta-learning algorithms for this transfer and hence, propose a meta-learner D-REPTILE specific to the DST probl…
University of California Santa Barbara（加州大学圣巴巴拉分校）；Tencent AI Lab（腾讯人工智能实验室）；The Ohio State University（俄亥俄州立大学）
Task-oriented dialog systems are becoming pervasive, and many companies heavily rely on them to complement human agents for customer service in call centers. With globalization, the need for providing cross-lingual customer support becomes more urgent than ever. However, cross-lingual support poses great challenges---it requires a large amount of additional annotated data from native speakers. In order to bypass the expensive human annotation and achieve the first step towards the ultimate goal of building a universal dialog system, we set out to build a cross-lingual state tracking framework.…
IIT Kharagpur（印度理工学院克勒格布尔分校）；IBM Research India（IBM印度研究院）；IBM India Research Lab（IBM印度研究实验室）
Despite the tremendous success of neural dialogue models in recent years, it suffers a lack of relevance, diversity, and some times coherence in generated responses. Lately, transformer-based models, such as GPT-2, have revolutionized the landscape of dialogue generation by capturing the long-range structures through language modeling. Though these models have exhibited excellent language coherence, they often lack relevance and terms when used for domain-specific response generation. In this paper, we present DSRNet (Domain Specific Response Network), a transformer-based model for dialogue re…
Neural conversation models are attractive because one can train a model directly on dialog examples with minimal labeling. With a small amount of data, however, they often fail to generalize over test data since they tend to capture spurious features instead of semantically meaningful domain knowledge. To address this issue, we propose a novel approach that allows any human teachers to transfer their domain knowledge to the conversation model in the form of natural language rules. We tested our method with three different dialog datasets. The improved performance across all domains demonstrate…
Korbit Technologies Inc.（Korbit科技公司）；University of Cambridge（剑桥大学）；École de Technologie Supérieure（高等工程技术学院）；MILA (Quebec Artificial Intelligence Institute)（MILA（魁北克人工智能研究所））
We present Korbit, a large-scale, open-domain, mixed-interface, dialogue-based intelligent tutoring system (ITS). Korbit uses machine learning, natural language processing and reinforcement learning to provide interactive, personalized learning online. Korbit has been designed to easily scale to thousands of subjects, by automating, standardizing and simplifying the content creation process. Unlike other ITS, a teacher can develop new learning modules for Korbit in a matter of hours. To facilitate learning across a widerange of STEM subjects, Korbit uses a mixed-interface, which includes video…
The Chinese University of Hong Kong（香港中文大学）；ETH Zurich（苏黎世联邦理工学院）
Conversational tutoring systems (CTSs) aim to help students master educational material with natural language interaction in the form of a dialog. CTSs have become a key pillar in educational data mining research. A key challenge in CTSs is to engage the student in the conversation while exposing them to a diverse set of teaching strategies, akin to a human teacher, thereby, helping them learn in the process. Different from previous work that generates responses given the strategies as input, we propose to jointly predict teaching strategies and generate tutor responses accordingly, which fits…
Learning with minimal data is one of the key challenges in the development of practical, production-ready goal-oriented dialogue systems. In a real-world enterprise setting where dialogue systems are developed rapidly and are expected to work robustly for an ever-growing variety of domains, products, and scenarios, efficient learning from a limited number of examples becomes indispensable. In this paper, we introduce a technique to achieve state-of-the-art dialogue generation performance in a few-shot setup, without using any annotated data. We do this by leveraging background knowledge from a…
National Taiwan University（国立台湾大学）；Google Research（谷歌研究院）；Microsoft Research（微软研究院）
Natural language understanding (NLU) is a core component of a spoken dialogue system. Recently recurrent neural networks (RNN) obtained strong results on NLU due to their superior ability of preserving sequential information over time. Traditionally, the NLU module tags semantic slots for utterances considering their flat structures, as the underlying RNN structure is a linear chain. However, natural language exhibits linguistic properties that provide rich, structured information for better understanding. This paper introduces a novel model, knowledge-guided structural attention networks (K-S…
Goal-oriented dialogue systems are now being widely adopted in industry where it is of key importance to maintain a rapid prototyping cycle for new products and domains. Data-driven dialogue system development has to be adapted to meet this requirement --- therefore, reducing the amount of data and annotations necessary for training such systems is a central research problem. In this paper, we present the Dialogue Knowledge Transfer Network (DiKTNet), a state-of-the-art approach to goal-oriented dialogue generation which only uses a few example dialogues (i.e. few-shot learning), none of which…
