Learning with minimal data is one of the key challenges in the development of practical, production-ready goal-oriented dialogue systems. In a real-world enterprise setting where dialogue systems are developed rapidly and are expected to work robustly for an ever-growing variety of domains, products, and scenarios, efficient learning from a limited number of examples becomes indispensable.
In this paper, we introduce a technique to achieve state-of-the-art dialogue generation performance in a few-shot setup, without using any annotated data. We do this by leveraging background knowledge from a larger, more highly represented dialogue source --- namely, the MetaLWOz dataset. We evaluate our model on the Stanford Multi-Domain Dialogue Dataset, consisting of human-human goal-oriented dialogues in in-car navigation, appointment scheduling, and weather information domains.
We show that our few-shot approach achieves state-of-the art results on that dataset by consistently outperforming the previous best model in terms of BLEU and Entity F1 scores, while being more data-efficient by not requiring any data annotation.
In communication, a human would recognize the emotion of an interlocutor and respond with an appropriate emotion, such as empathy and comfort. Toward developing a dialogue system with such a human-like ability, we propose a method to build a dialogue corpus annotated with two kinds of emotions. We collect dialogues from Twitter and annotate each utterance with the emotion that a speaker put into the utterance (expressed emotion) and the emotion that a listener felt after listening to the utterance (experienced emotion). We built a dialogue corpus in Japanese using this method, and its statisti…
This paper presents a large-scale corpus for non-task-oriented dialogue response selection, which contains over 27K distinct prompts more than 82K responses collected from social media. To annotate this corpus, we define a 5-grade rating scheme: bad, mediocre, acceptable, good, and excellent, according to the relevance, coherence, informativeness, interestingness, and the potential to move a conversation forward. To test the validity and usefulness of the produced corpus, we compare various unsupervised and supervised models for response selection. Experimental results confirm that the propose…
Georgia Institute of Technology（佐治亚理工学院）；Amazon（亚马逊）
With the demanding need for deploying dialogue systems in new domains with less cost, zero-shot dialogue state tracking (DST), which tracks user's requirements in task-oriented dialogues without training on desired domains, draws attention increasingly. Although prior works have leveraged question-answering (QA) data to reduce the need for in-domain training in DST, they fail to explicitly model knowledge transfer and fusion for tracking dialogue states. To address this issue, we propose CoFunDST, which is trained on domain-agnostic QA datasets and directly uses candidate choices of slot-value…
The Hong Kong University of Science and Technology（香港科技大学）；Facebook；Columbia University（哥伦比亚大学）
Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach for zero-shot cross-domain DST. Specifically, our model first encodes dialogue context and slots with a pre-trained self-attentive encoder, and generates slot values in an auto-regressive manner. In addition, we incorporate Slot Type Informed Descriptions that capture the shared information across slots to facilitate cross-domain knowledge transfer. Experimen…
In order to alleviate the shortage of multi-domain data and to capture discourse phenomena for task-oriented dialogue modeling, we propose RiSAWOZ, a large-scale multi-domain Chinese Wizard-of-Oz dataset with Rich Semantic Annotations. RiSAWOZ contains 11.2K human-to-human (H2H) multi-turn semantically annotated dialogues, with more than 150K utterances spanning over 12 domains, which is larger than all previous annotated H2H conversational datasets. Both single- and multi-domain dialogues are constructed, accounting for 65% and 35%, respectively. Each dialogue is labeled with comprehensive di…
The Hong Kong University of Science and Technology（香港科技大学）；Facebook；Columbia University（哥伦比亚大学）
Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task} knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effectiv…
National University of Singapore（新加坡国立大学）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Augmentation of task-oriented dialogues has followed standard methods used for plain-text such as back-translation, word-level manipulation, and paraphrasing despite its richly annotated structure. In this work, we introduce an augmentation framework that utilizes belief state annotations to match turns from various dialogues and form new synthetic dialogues in a bottom-up manner. Unlike other augmentation strategies, it operates with as few as five examples. Our augmentation strategy yields significant improvements when both adapting a DST model to a new domain, and when adapting a language m…
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Sichuan University（四川大学）；Stanford University（斯坦福大学）；National University of Singapore（新加坡国立大学）
Dialogue state tracking (DST) module is an important component for task-oriented dialog systems to understand users' goals and needs. Collecting dialogue state labels including slots and values can be costly, especially with the wide application of dialogue systems in more and more new-rising domains. In this paper, we focus on how to utilize the language understanding and generation ability of pre-trained language models for DST. We design a dual prompt learning framework for few-shot DST. Specifically, we consider the learning of slot generation and value generation as dual tasks, and two pr…
Peking University（北京大学）；Tencent AI Lab（腾讯人工智能实验室）；Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机研究所）
Training the generative models with minimal corpus is one of the critical challenges for building open-domain dialogue systems. Existing methods tend to use the meta-learning framework which pre-trains the parameters on all non-target tasks then fine-tunes on the target task. However, fine-tuning distinguishes tasks from the parameter perspective but ignores the model-structure perspective, resulting in similar dialogue models for different tasks. In this paper, we propose an algorithm that can customize a unique dialogue model for each task in the few-shot setting. In our approach, each dialo…
Riiid AI Research（Riiid人工智能研究院）；The Hong Kong University of Science and Technology（香港科技大学）
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying…
LIA - Avignon University（法国艾维尼翁大学LIA实验室）；Orange Innovation（Orange创新公司）；Avignon University（艾维尼翁大学）
Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability to learn from a small number of human interactions is hence crucial, especially on multi-domain and multi-task environments where the action space is large. We therefore propose to use structured policies to improve sample efficiency when learning on these kinds of environments. We also evaluate the impact of learning from human vs simulated experts. Among …
The ability to recognise emotions lends a conversational artificial intelligence a human touch. While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed. This is despite emotions and dialogue success having equally important roles in a natural system. Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks. To lay a foundation for studies on emotions in task-oriented dialogues, we introduce EmoWOZ, a large-scale manua…
Divide, Conquer, and Combine: Mixture of Semantic-Independent Experts for Zero-Shot Dialogue State Tracking
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；JD Explore Academy, JD.com Inc（京东集团京东探索研究院）；The University of Sydney（悉尼大学）
In task-oriented dialogue systems, response generation from meaning representations (MRs) often suffers from limited training examples, due to the high cost of annotating MR-to-Text pairs. Previous works on self-training leverage fine-tuned conversational models to automatically generate pseudo-labeled MR-to-Text pairs for further fine-tuning. However, some self-augmented data may be noisy or uninformative for the model to learn from. In this work, we propose a two-phase self-augmentation procedure to generate high-quality pseudo-labeled MR-to-Text pairs: the first phase selects the most infor…
Machine learning approaches for building task-oriented dialogue systems require large conversational datasets with labels to train on. We are interested in building task-oriented dialogue systems from human-human conversations, which may be available in ample amounts in existing customer care center logs or can be collected from crowd workers. Annotating these datasets can be prohibitively expensive. Recently multiple annotated task-oriented human-machine dialogue datasets have been released, however their annotation schema varies across different collections, even for well-defined categories …
This paper introduces one of our group's work on the Dialog System Technology Challenges 8 (DSTC8), the SPPD system for Schema Guided dialogue state tracking challenge. This challenge, named as Track 4 in DSTC8, provides a brand new and challenging dataset for developing scalable multi-domain dialogue state tracking algorithms for real world dialogue systems. We propose a zero-shot dialogue state tracking system for this task. The key components of the system is a number of BERT based zero-shot NLU models that can effectively capture semantic relations between natural language descriptions of …
Utterance classification performance in low-resource dialogue systems is constrained by an inevitably high degree of data imbalance in class labels. We present a new end-to-end pairwise learning framework that is designed specifically to tackle this phenomenon by inducing a few-shot classification capability in the utterance representations and augmenting data through an interpolation of utterance representations. Our approach is a general purpose training methodology, agnostic to the neural architecture used for encoding utterances. We show significant improvements in macro-F1 score over stan…
National University of Singapore（新加坡国立大学）；Robert Bosch (SEA)（罗伯特·博世（东南亚）公司）；Kriston AI Lab（克里斯顿人工智能实验室）；The Chinese University of Hong Kong (Shenzhen)（香港中文大学（深圳））
Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data t…
We propose NeuralWOZ, a novel dialogue collection framework that uses model-based dialogue simulation. NeuralWOZ has two pipelined models, Collector and Labeler. Collector generates dialogues from (1) user's goal instructions, which are the user context and task constraints in natural language, and (2) system's API call results, which is a list of possible query responses for user requests from the given knowledge base. Labeler annotates the generated dialogue by formulating the annotation as a multiple-choice problem, in which the candidate labels are extracted from goal instructions and API …
Northwestern University（西北大学）；AWS AI Labs（亚马逊云科技人工智能实验室）
Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability tha…
Most of the current task-oriented dialogue systems (ToD), despite having interesting results, are designed for a handful of languages like Chinese and English. Therefore, their performance in low-resource languages is still a significant problem due to the absence of a standard dataset and evaluation policy. To address this problem, we proposed ViWOZ, a fully-annotated Vietnamese task-oriented dialogue dataset. ViWOZ is the first multi-turn, multi-domain tasked oriented dataset in Vietnamese, a low-resource language. The dataset consists of a total of 5,000 dialogues, including 60,946 fully an…
This paper gives an overview of the Schema-Guided Dialogue State Tracking task of the 8th Dialogue System Technology Challenge. The goal of this task is to develop dialogue state tracking models suitable for large-scale virtual assistants, with a focus on data-efficient joint modeling across domains and zero-shot generalization to new APIs. This task provided a new dataset consisting of over 16000 dialogues in the training set spanning 16 domains to highlight these challenges, and a baseline model capable of zero-shot generalization to new APIs. Twenty-five teams participated, developing a ran…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心）；The Hong Kong University of Science and Technology（香港科技大学）
Task-oriented dialogue systems use four connected modules, namely, Natural Language Understanding (NLU), a Dialogue State Tracking (DST), Dialogue Policy (DP) and Natural Language Generation (NLG). A research challenge is to learn each module with the least amount of samples (i.e., few-shots) given the high cost related to the data collection. The most common and effective technique to solve this problem is transfer learning, where large language models, either pre-trained on text or task-specific data, are fine-tuned on the few samples. These methods require fine-tuning steps and a set of par…
Cairo University（开罗大学）；Institute of Statistical Studies and Research（统计研究与研究所）
Labelling of user's utterances to understanding his attends which called Dialogue Act (DA) classification, it is considered the key player for dialogue language understanding layer in automatic dialogue systems. In this paper, we proposed a novel approach to user's utterances labeling for Egyptian spontaneous dialogues and Instant Messages using Machine Learning (ML) approach without relying on any special lexicons, cues, or rules. Due to the lack of Egyptian dialect dialogue corpus, the system evaluated by multi-genre corpus includes 4725 utterances for three domains, which are collected and …
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Recently, data-driven task-oriented dialogue systems have achieved promising performance in English. However, developing dialogue systems that support low-resource languages remains a long-standing challenge due to the absence of high-quality data. In order to circumvent the expensive and time-consuming data collection, we introduce Attention-Informed Mixed-Language Training (MLT), a novel zero-shot adaptation method for cross-lingual task-oriented dialogue systems. It leverages very few task-related parallel word pairs to generate code-switching sentences for learning the inter-lingual semant…
Columbia University（哥伦比亚大学）；Microsoft Research（微软研究院）
Knowledge-grounded dialogue systems are challenging to build due to the lack of training data and heterogeneous knowledge sources. Existing systems perform poorly on unseen topics due to limited topics covered in the training data. In addition, heterogeneous knowledge sources make it challenging for systems to generalize to other tasks because knowledge sources in different knowledge representations require different knowledge encoders. To address these challenges, we present PLUG, a language model that homogenizes different knowledge sources to a unified knowledge representation for knowledge…
Zero/few-shot transfer to unseen services is a critical challenge in task-oriented dialogue research. The Schema-Guided Dialogue (SGD) dataset introduced a paradigm for enabling models to support any service in zero-shot through schemas, which describe service APIs to models in natural language. We explore the robustness of dialogue systems to linguistic variations in schemas by designing SGD-X - a benchmark extending SGD with semantically similar yet stylistically diverse variants for every schema. We observe that two top state tracking models fail to generalize well across schema variants, m…
The Hong Kong University of Science and Technology（香港科技大学）
Learning to converse using only a few examples is a great challenge in conversational AI. The current best conversational models, which are either good chit-chatters (e.g., BlenderBot) or goal-oriented systems (e.g., MinTL), are language models (LMs) fine-tuned on large conversational datasets. Training these models is expensive, both in terms of computational resources and time, and it is hard to keep them up to date with new conversational skills. A simple yet unexplored solution is prompt-based few-shot learning (Brown et al. 2020) which does not require gradient-based fine-tuning but inste…
SMCalFlow is a large corpus of semantically detailed annotations of task-oriented natural dialogues. The annotations use a dataflow approach, in which the annotations are programs which represent user requests. Despite the availability, size and richness of this annotated corpus, it has seen only very limited use in dialogue systems research work, at least in part due to the difficulty in understanding and using the annotations. To address these difficulties, this paper suggests a simplification of the SMCalFlow annotations, as well as releases code needed to inspect the execution of the annot…
Cambridge University（剑桥大学）；Imperial College London（帝国理工学院）；PolyAI Limited（PolyAI有限公司）
Dialogue systems benefit greatly from optimizing on detailed annotations, such as transcribed utterances, internal dialogue state representations and dialogue act labels. However, collecting these annotations is expensive and time-consuming, holding back development in the area of dialogue modelling. In this paper, we investigate semi-supervised learning methods that are able to reduce the amount of required intermediate labelling. We find that by leveraging un-annotated data instead, the amount of turn-level annotations of dialogue state can be significantly reduced when building a neural dia…
Most prior work on task-oriented dialogue systems is restricted to supporting domain APIs. However, users may have requests that are out of the scope of these APIs. This work focuses on identifying such user requests. Existing methods for this task mainly rely on fine-tuning pre-trained models on large annotated data. We propose a novel method, REDE, based on adaptive representation learning and density estimation. REDE can be applied to zero-shot cases, and quickly learns a high-performing detector with only a few shots by updating less than 3K parameters. We demonstrate REDE's competitive pe…
The Hong Kong University of Science and Technology（香港科技大学）；Salesforce Research（赛富时研究院）
Over-dependence on domain ontology and lack of knowledge sharing across domains are two practical and yet less studied problems of dialogue state tracking. Existing approaches generally fall short in tracking unknown slot values during inference and often have difficulties in adapting to new domains. In this paper, we propose a Transferable Dialogue State Generator (TRADE) that generates dialogue states from utterances using a copy mechanism, facilitating knowledge transfer when predicting (domain, slot, value) triplets not encountered during training. Our model is composed of an utterance enc…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Despite the surging demands for multilingual task-oriented dialog systems (e.g., Alexa, Google Home), there has been less research done in multilingual or cross-lingual scenarios. Hence, we propose a zero-shot adaptation of task-oriented dialogue system to low-resource languages. To tackle this challenge, we first use a set of very few parallel word pairs to refine the aligned cross-lingual word-level representations. We then employ a latent variable model to cope with the variance of similar sentences across different languages, which is induced by imperfect cross-lingual alignments and inher…
We present a new neural architecture for wide-coverage Natural Language Understanding in Spoken Dialogue Systems. We develop a hierarchical multi-task architecture, which delivers a multi-layer representation of sentence meaning (i.e., Dialogue Acts and Frame-like structures). The architecture is a hierarchy of self-attention mechanisms and BiLSTM encoders followed by CRF tagging layers. We describe a variety of experiments, showing that our approach obtains promising results on a dataset annotated with Dialogue Acts and Frame Semantics. Moreover, we demonstrate its applicability to a differen…
University of Toronto（多伦多大学）；Vector Institute for Artificial Intelligence（向量人工智能研究所）；Unity Health Toronto（多伦多联合健康）
Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and have often required a gold standard reference for comparison or human-annotated data. Extending existing evaluation methods, we propose that a metric based on linguistic features may be able to maintain good correlation with human judgment and be interpretable, without requiring a gold-standard reference or human-annotated data. To support this proposition, we…
We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into …
Prompt-based or in-context learning has achieved high zero-shot performance on many natural language generation (NLG) tasks. Here we explore the performance of prompt-based learning for simultaneously controlling the personality and the semantic accuracy of an NLG for task-oriented dialogue. We experiment with prompt-based learning on the PERSONAGE restaurant recommendation corpus to generate semantically and stylistically-controlled text for 5 different Big-5 personality types: agreeable, disagreeable, conscientious, unconscientious, and extravert. We test two different classes of discrete pr…
The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented dialogue datasets for language modeling. To better model dialogue behavior during pre-training, we incorporate user and system tokens into the masked language modeling. We propose a contrastive objective function to simulate the response selection task. Our pre-trained task-oriented dialogue BERT (TOD-BERT) outperforms strong baselines like BERT on four downstream…
National University of Singapore（新加坡国立大学）；Universidad Politécnica de Madrid（马德里理工大学）；Robert Bosch (SEA) Pte Ltd（博世（东南亚）私人有限公司）；The Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳））
Chatbots are expected to be knowledgeable across multiple domains, e.g. for daily chit-chat, exchange of information, and grounding in emotional situations. To effectively measure the quality of such conversational agents, a model-based automatic dialogue evaluation metric (ADEM) is expected to perform well across multiple domains. Despite significant progress, an ADEM that works well in one domain does not necessarily generalize to another. This calls for a dedicated network architecture for domain generalization. To tackle the multi-domain dialogue evaluation task, we propose a Panel of Expe…
The training of task-oriented dialogue systems is often confronted with the lack of annotated data. In contrast to previous work which augments training data through expensive crowd-sourcing efforts, we propose four different automatic approaches to data augmentation at both the word and sentence level for end-to-end task-oriented dialogue and conduct an empirical study on their impact. Experimental results on the CamRest676 and KVRET datasets demonstrate that each of the four data augmentation approaches is able to obtain a significant improvement over a strong baseline in terms of Success F1…
Harbin Institute of Technology（哈尔滨工业大学）；Tencent Robotics X（腾讯机器人X实验室）
Recent reinforcement learning algorithms for task-oriented dialogue system absorbs a lot of interest. However, an unavoidable obstacle for training such algorithms is that annotated dialogue corpora are often unavailable. One of the popular approaches addressing this is to train a dialogue agent with a user simulator. Traditional user simulators are built upon a set of dialogue rules and therefore lack response diversity. This severely limits the simulated cases for agent training. Later data-driven user models work better in diversity but suffer from data scarcity problem. To remedy this, we …
Indian Institute of Technology, Kharagpur（印度理工学院卡拉格普尔分校）
We tackle the Dialogue Belief State Tracking(DST) problem of task-oriented conversational systems. Recent approaches to this problem leveraging Transformer-based models have yielded great results. However, training these models is expensive, both in terms of computational resources and time. Additionally, collecting high quality annotated dialogue datasets remains a challenge for researchers because of the extensive annotation required for training these models. Driven by the recent success of pre-trained language models and prompt-based learning, we explore prompt-based few-shot learning for …
The University of Tokyo（东京大学）；National Institute of Informatics（国立信息学研究所）
Common grounding is the process of creating, repairing and updating mutual understandings, which is a fundamental aspect of natural language conversation. However, interpreting the process of common grounding is a challenging task, especially under continuous and partially-observable context where complex ambiguity, uncertainty, partial understandings and misunderstandings are introduced. Interpretation becomes even more challenging when we deal with dialogue systems which still have limited capability of natural language understanding and generation. To address this problem, we consider refer…
Rule-based dialogue management is still the most popular solution for industrial task-oriented dialogue systems for their interpretablility. However, it is hard for developers to maintain the dialogue logic when the scenarios get more and more complex. On the other hand, data-driven dialogue systems, usually with end-to-end structures, are popular in academic research and easier to deal with complex conversations, but such methods require plenty of training data and the behaviors are less interpretable. In this paper, we propose a method to leverages the strength of both rule-based and data-dr…
This proposal introduces a Dialogue Challenge for building end-to-end task-completion dialogue systems, with the goal of encouraging the dialogue research community to collaborate and benchmark on standard datasets and unified experimental environment. In this special session, we will release human-annotated conversational data in three domains (movie-ticket booking, restaurant reservation, and taxi booking), as well as an experiment platform with built-in simulators in each domain, for training and evaluation purposes. The final submitted systems will be evaluated both in simulated setting an…
The Hong Kong University of Science and Technology（香港科技大学）
In this thesis, we leverage the neural copy mechanism and memory-augmented neural networks (MANNs) to address existing challenge of neural task-oriented dialogue learning. We show the effectiveness of our strategy by achieving good performance in multi-domain dialogue state tracking, retrieval-based dialogue systems, and generation-based dialogue systems. We first propose a transferable dialogue state generator (TRADE) that leverages its copy mechanism to get rid of dialogue ontology and share knowledge between domains. We also evaluate unseen domain dialogue state tracking and show that TRADE…
This paper investigates pre-trained language models to find out which model intrinsically carries the most informative representation for task-oriented dialogue tasks. We approach the problem from two aspects: supervised classifier probe and unsupervised mutual information probe. We fine-tune a feed-forward layer as the classifier probe on top of a fixed pre-trained language model with annotated labels in a supervised way. Meanwhile, we propose an unsupervised mutual information probe to evaluate the mutual dependence between a real clustering and a representation clustering. The goals of this…
