The amount of textual data generation has increased enormously due to the effortless access of the Internet and the evolution of various web 2.0 applications. These textual data productions resulted because of the people express their opinion, emotion or sentiment about any product or service in the form of tweets, Facebook post or status, blog write up, and reviews. Sentiment analysis deals with the process of computationally identifying and categorizing opinions expressed in a piece of text, especially in order to determine whether the writer's attitude toward a particular topic is positive, negative, or neutral. The impact of customer review is significant to perceive the customer attitude towards a restaurant. Thus, the automatic detection of sentiment from reviews is advantageous for the restaurant owners, or service providers and customers to make their decisions or services more satisfactory. This paper proposes, a deep learning-based technique (i.e., BiLSTM) to classify the reviews provided by the clients of the restaurant into positive and negative polarities. A corpus consists of 8435 reviews is constructed to evaluate the proposed technique. In addition, a comparative analysis of the proposed technique with other machine learning algorithms presented. The results of the evaluation on test dataset show that BiLSTM technique produced in the highest accuracy of 91.35%.
Center for Urban Science & Progress New York University（纽约大学城市科学与进步中心）
Many people use Yelp to find a good restaurant. Nonetheless, with only an overall rating for each restaurant, Yelp offers not enough information for independently judging its various aspects such as environment, service or flavor. In this paper, we introduced a machine learning based method to characterize such aspects for particular types of restaurants. The main approach used in this paper is to use a support vector machine (SVM) model to decipher the sentiment tendency of each review from word frequency. Word scores generated from the SVM models are further processed into a polarity index i…
National University of Uzbekistan named after Mirzo Ulugbek（米尔佐·乌鲁格别克命名的乌兹别克斯坦国立大学）
Extracting useful information for sentiment analysis and classification problems from a big amount of user-generated feedback, such as restaurant reviews, is a crucial task of natural language processing, which is not only for customer satisfaction where it can give personalized services, but can also influence the further development of a company. In this paper, we present a work done on collecting restaurant reviews data as a sentiment analysis dataset for the Uzbek language, a member of the Turkic family which is heavily affected by the low-resource constraint, and provide some further anal…
Andalusian Research Institute in Data Science and Computational Intelligence（安达卢西亚数据科学与计算智能研究所）；University of Granada（格拉纳达大学）
Decision making models are constrained by taking the expert evaluations with pre-defined numerical or linguistic terms. We claim that the use of sentiment analysis will allow decision making models to consider expert evaluations in natural language. Accordingly, we propose the Sentiment Analysis based Multi-person Multi-criteria Decision Making (SA-MpMcDM) methodology for smarter decision aid, which builds the expert evaluations from their natural language reviews, and even from their numerical ratings if they are available. The SA-MpMcDM methodology incorporates an end-to-end multi-task deep …
Aix Marseille Université（艾克斯-马赛大学）；CNRS（法国国家科学研究中心）；ENSAM（法国国立高等工程技术学校）；Université de Toulon（土伦大学）
So far different studies have tackled the sentiment analysis in several domains such as restaurant and movie reviews. But, this problem has not been studied in scholarly book reviews which is different in terms of review style and size. In this paper, we propose to combine different features in order to be presented to a supervised classifiers which extract the opinion target expressions and detect their polarities in scholarly book reviews. We construct a labeled corpus for training and evaluating our methods in French book reviews. We also evaluate them on English restaurant reviews in order…
In this work, we predict the sentiment of restaurant reviews based on a subset of the Yelp Open Dataset. We utilize the meta features and text available in the dataset and evaluate several machine learning and state-of-the-art deep learning approaches for the prediction task. Through several qualitative experiments, we show the success of the deep models with attention mechanism in learning a balanced model for reviews across different restaurants. Finally, we propose a novel Multi-tasked joint BERT model that improves the overall classification performance.
With the increase of online customer opinions in specialised websites and social networks, the necessity of automatic systems to help to organise and classify customer reviews by domain-specific aspect/categories and sentiment polarity is more important than ever. Supervised approaches to Aspect Based Sentiment Analysis obtain good results for the domain/language their are trained on, but having manually labelled data for training supervised systems for all domains and languages are usually very costly and time consuming. In this work we describe W2VLDA, an almost unsupervised system based on …
The G. Raymond Chang School of Continuing Education, Ryerson University（瑞尔森大学G.雷蒙德·张继续教育学院）；Department of Computer Science, University of Toronto（多伦多大学计算机科学系）
Informatics around public health are increasingly shifting from the professional to the public spheres. In this work, we apply linguistic analytics to restaurant reviews, from Yelp, in order to automatically predict official health inspection reports. We consider two types of feature sets, i.e., keyword detection and topic model features, and use these in several classification methods. Our empirical analysis shows that these extracted features can predict public health inspection reports with over 90% accuracy using simple support vector machines.
Kangwon National University（江原大学）；Konkuk University（建国大学）
Previous researchers have considered sentiment analysis as a document classification task, in which input documents are classified into predefined sentiment classes. Although there are sentences in a document that support important evidences for sentiment analysis and sentences that do not, they have treated the document as a bag of sentences. In other words, they have not considered the importance of each sentence in the document. To effectively determine polarity of a document, each sentence in the document should be dealt with different degrees of importance. To address this problem, we pro…
Meituan（美团）；Dalian University of Technology（大连理工大学）
Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are cons…
We present a model for aggregation of product review snippets by joint aspect identification and sentiment analysis. Our model simultaneously identifies an underlying set of ratable aspects presented in the reviews of a product (e.g., sushi and miso for a Japanese restaurant) and determines the corresponding sentiment of each aspect. This approach directly enables discovery of highly-rated or inconsistent aspects of a product. Our generative model admits an efficient variational mean-field inference algorithm. It is also easily extensible, and we describe several modifications and their effect…
University of Rome Tor Vergata（罗马第二大学）；Dpt. of Civil Engineering and Computer Science（土木工程与计算机科学系）
Four packages in R are analyzed to carry out sentiment analysis. All packages allow to define custom dictionaries. Just one - Sentiment R - properly accounts for the presence of negators.
One of the main difficulties in sentiment analysis of the Arabic language is the presence of the colloquialism. In this paper, we examine the effect of using objective words in conjunction with sentimental words on sentiment classification for the colloquial Arabic reviews, specifically Jordanian colloquial reviews. The reviews often include both sentimental and objective words, however, the most existing sentiment analysis models ignore the objective words as they are considered useless. In this work, we created two lexicons: the first includes the colloquial sentimental words and compound ph…
This paper aims at an aspect sentiment model for aspect-based sentiment analysis (ABSA) focused on micro reviews. This task is important in order to understand short reviews majority of the users write, while existing topic models are targeted for expert-level long reviews with sufficient co-occurrence patterns to observe. Current methods on aggregating micro reviews using metadata information may not be effective as well due to metadata absence, topical heterogeneity, and cold start problems. To this end, we propose a model called Micro Aspect Sentiment Model (MicroASM). MicroASM is based on …
Westlake University（西湖大学）；Westlake Institute for Advanced Study（西湖高等研究院）；Zhejiang University（浙江大学）；Tencent SPPD（腾讯可持续社会价值事业部）
Sentiment analysis provides a useful overview of customer review contents. Many review websites allow a user to enter a summary in addition to a full review. Intuitively, summary information may give additional benefit for review sentiment analysis. In this paper, we conduct a study to exploit methods for better use of summary information. We start by finding out that the sentimental signal distribution of a review and that of its corresponding summary are in fact complementary to each other. We thus explore various architectures to better guide the interactions between the two and propose a h…
Sentiment analysis of reviews is a popular task in natural language processing. In this work, the goal is to predict the score of food reviews on a scale of 1 to 5 with two recurrent neural networks that are carefully tuned. As for baseline, we train a simple RNN for classification. Then we extend the baseline to GRU. In addition, we present two different methods to deal with highly skewed data, which is a common problem for reviews. Models are evaluated using accuracies.
East China University of Science and Technology（华东理工大学）
I propose a novel dual-attention model(DAM) for aspect-level sentiment classification. Many methods have been proposed, such as support vector machines for artificial design features, long short-term memory networks based on attention mechanisms, and graph neural networks based on dependency parsing. While these methods all have decent performance, I think they all miss one important piece of syntactic information: dependency labels. Based on this idea, this paper proposes a model using dependency labels for the attention mechanism to do this task. We evaluate the proposed approach on three da…
University of Oslo（奥斯陆大学）；Schibsted Media Group（施伯史泰德媒体集团）
This paper presents the Norwegian Review Corpus (NoReC), created for training and evaluating models for document-level sentiment analysis. The full-text reviews have been collected from major Norwegian news sources and cover a range of different domains, including literature, movies, video games, restaurants, music and theater, in addition to product reviews across a range of categories. Each review is labeled with a manually assigned score of 1-6, as provided by the rating of the original author. This first release of the corpus comprises more than 35,000 reviews. It is distributed using the …
Topic models are a way to discover underlying themes in an otherwise unstructured collection of documents. In this study, we specifically used the Latent Dirichlet Allocation (LDA) topic model on a dataset of Yelp reviews to classify restaurants based off of their reviews. Furthermore, we hypothesize that within a city, restaurants can be grouped into similar "clusters" based on both location and similarity. We used several different clustering methods, including K-means Clustering and a Probabilistic Mixture Model, in order to uncover and classify districts, both well-known and hidden (i.e. c…
Do LLMs Think Fast and Slow? A Causal Study on Sentiment Analysis
University of Hong Kong（香港大学）；MPI & University of Toronto（马克斯·普朗克研究所与多伦多大学）；ETH Zürich（苏黎世联邦理工学院）；University of Michigan（密歇根大学）；MPI for Intelligent Systems（马克斯·普朗克智能系统研究所）
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Question-answering plays an important role in e-commerce as it allows potential customers to actively seek crucial information about products or services to help their purchase decision making. Inspired by the recent success of machine reading comprehension (MRC) on formal documents, this paper explores the potential of turning customer reviews into a large source of knowledge that can be exploited to answer user questions.~We call this problem Review Reading Comprehension (RRC). To the best of our knowledge, no existing work has been done on RRC. In this work, we first build an RRC dataset ca…
The e-commerce has started a new trend in natural language processing through sentiment analysis of user-generated reviews. Different consumers have different concerns about various aspects of a specific product or service. Aspect category detection, as a subtask of aspect-based sentiment analysis, tackles the problem of categorizing a given review sentence into a set of pre-defined aspect categories. In recent years, deep learning approaches have brought revolutionary advances in multiple branches of natural language processing including sentiment analysis. In this paper, we propose a deep ne…
Product-related reviews are based on users' experiences that are mostly shared on videos in YouTube. It is the second most popular website globally in 2021. People prefer to watch videos on recently released products prior to purchasing, in order to gather overall feedback and make worthy decisions. These videos are created by vloggers who are enthusiastic about technical materials and feedback is usually placed by experienced users of the product or its brand. Analyzing the sentiment of the user reviews gives useful insights into the product in general. This study is focused on three smartpho…
Faculty of Mathematics and Computer Science, University of Bucharest（布加勒斯特大学数学与计算机科学学院）
Recently Convolutional Neural Networks (CNNs) models have proven remarkable results for text classification and sentiment analysis. In this paper, we present our approach on the task of classifying business reviews using word embeddings on a large-scale dataset provided by Yelp: Yelp 2017 challenge dataset. We compare word-based CNN using several pre-trained word embeddings and end-to-end vector representations for text reviews classification. We conduct several experiments to capture the semantic relationship between business reviews and we use deep learning techniques that prove that the obt…
University of Tunis El Manar（突尼斯马纳尔大学）；Nanyang Technological University（南洋理工大学）
Sentiment analysis is a task of natural language processing which has recently attracted increasing attention. However, sentiment analysis research has mainly been carried out for the English language. Although Arabic is ramping up as one of the most used languages on the Internet, only a few studies have focused on Arabic sentiment analysis so far. In this paper, we carry out an in-depth qualitative study of the most important research works in this context by presenting limits and strengths of existing approaches. In particular, we survey both approaches that leverage machine translation or …
We use over 350,000 Yelp reviews on 5,000 restaurants to perform an ablation study on text preprocessing techniques. We also compare the effectiveness of several machine learning and deep learning models on predicting user sentiment (negative, neutral, or positive). For machine learning models, we find that using binary bag-of-word representation, adding bi-grams, imposing minimum frequency constraints and normalizing texts have positive effects on model performance. For deep learning models, we find that using pre-trained word embeddings and capping maximum length often boost model performanc…
Dublin City University（都柏林城市大学）；Trinity College Dublin（都柏林圣三一学院）
Past work that improves document-level sentiment analysis by encoding user and product information has been limited to considering only the text of the current review. We investigate incorporating additional review text available at the time of sentiment prediction that may prove meaningful for guiding prediction. Firstly, we incorporate all available historical review text belonging to the author of the review in question. Secondly, we investigate the inclusion of historical reviews associated with the current product (written by other users). We achieve this by explicitly storing representat…
King Abdullah II School for Information Technology, The University of Jordan（约旦大学阿卜杜拉二世国王信息技术学院）
With the emergence of Web 2.0 technology and the expansion of on-line social networks, current Internet users have the ability to add their reviews, ratings and opinions on social media and on commercial and news web sites. Sentiment analysis aims to classify these reviews reviews in an automatic way. In the literature, there are numerous approaches proposed for automatic sentiment analysis for different language contexts. Each language has its own properties that makes the sentiment analysis more challenging. In this regard, this work presents a comprehensive survey of existing Arabic sentime…
University of Delaware（特拉华大学）；IBM Almaden Research（IBM阿尔马登研究中心）
A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying and extracting the essential information to help users to obtain the gist of the data. However, as customer reviews are typically short, informal, and multifaceted, it is extremely challenging to generate topic-wise summarization.While there are several studies aims to solve this issue, they are heuristic methods that are developed only utilizing customer rev…
Text sentiment analysis, also known as opinion mining, is research on the calculation of people's views, evaluations, attitude and emotions expressed by entities. Text sentiment analysis can be divided into text-level sentiment analysis, sen-tence-level sentiment analysis and aspect-level sentiment analysis. Aspect-Based Sentiment Analysis (ABSA) is a fine-grained task in the field of sentiment analysis, which aims to predict the polarity of aspects. The research of pre-training neural model has significantly improved the performance of many natural language processing tasks. In recent years, …
Punjab University College of Information Technology（旁遮普大学信息技术学院）；University of the Punjab（旁遮普大学）
Text mining is a broad field having sentiment mining as its important constituent in which we try to deduce the behavior of people towards a specific item, merchandise, politics, sports, social media comments, review sites etc. Out of many issues in sentiment mining, analysis and classification, one major issue is that the reviews and comments can be in different languages like English, Arabic, Urdu etc. Handling each language according to its rules is a difficult task. A lot of research work has been done in English Language for sentiment analysis and classification but limited sentiment anal…
Prior work on sentiment analysis using weak supervision primarily focuses on different reviews such as movies (IMDB), restaurants (Yelp), products (Amazon).~One under-explored field in this regard is customer chat data for a customer-agent chat in customer support due to the lack of availability of free public data. Here, we perform sentiment analysis on customer chat using weak supervision on our in-house dataset. We fine-tune the pre-trained language model (LM) RoBERTa as a sentiment classifier using weak supervision. Our contribution is as follows:1) We show that by using weak sentiment cla…
CrosGrpsABS: Cross-Attention over Syntactic and Semantic Graphs for Aspect-Based Sentiment Analysis in a Low-Resource Language
Department of Computer Science and Engineering, Bangladesh University of Business and Technology（孟加拉国商业技术大学计算机科学与工程系）；Department of Computer Science and Engineering, Chittagong University of Engineering and Technology（恰尔达姆工程与技术大学计算机科学与工程系）
University of Southern Queensland（南昆士兰大学）；Lingnan University（岭南大学）
Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their learning-teaching practices pedagogically. With advancements in sentiment annotation techniques and AI methodologies, student comments can be labelled with their sentiment orientation without much human intervention. In this review article, (1) we consider the role of emotional analysis in education from four levels: document level, sentence level, entity level, and …
The objective of Aspect Based Sentiment Analysis is to capture the sentiment of reviewers associated with different aspects. However, complexity of the review sentences, presence of double negation and specific usage of words found in different domains make it difficult to predict the sentiment accurately and overall a challenging natural language understanding task. While recurrent neural network, attention mechanism and more recently, graph attention based models are prevalent, in this paper we propose graph Fourier transform based network with features created in the spectral domain. While …
Fake review identification is an important topic and has gained the interest of experts all around the world. Identifying fake reviews is challenging for researchers, and there are several primary challenges to fake review detection. We propose developing an initial research paper for investigating fake reviews by using sentiment analysis. Ten research papers are identified that show fake reviews, and they discuss currently available solutions for predicting or detecting fake reviews. They also show the distribution of fake and truthful reviews through the analysis of sentiment. We summarize a…
Generative Sentiment Analysis via Latent Category Distribution and Constrained Decoding
School of Cyber Science and Engineering, Wuhan University（武汉大学网络科学与工程学院）；Beijing Rigour Technology Co., Ltd.（北京睿格科技有限公司）；School of Cyberspace, Hangzhou Dianzi University（杭州电子科技大学网络空间学院）；North China Power Engineering Co., Ltd. of China Power Engineering Consulting Group（中国电力工程顾问集团华北电力工程有限公司）
Sentiment analysis on user reviews helps to keep track of user reactions towards products, and make advices to users about what to buy. State-of-the-art review-level sentiment classification techniques could give pretty good precisions of above 90%. However, current phrase-level sentiment analysis approaches might only give sentiment polarity labelling precisions of around 70%~80%, which is far from satisfaction and restricts its application in many practical tasks. In this paper, we focus on the problem of phrase-level sentiment polarity labelling and attempt to bridge the gap between phrase-…
In this paper, we conduct a sentence level sentiment analysis on the product reviews from Amazon and thorough analysis on the model interpretability. For the sentiment analysis task, we use the BiLSTM model with attention mechanism. For the study of interpretability, we consider the attention weights distribution of single sentence and the attention weights of main aspect terms. The model has an accuracy of up to 0.96. And we find that the aspect terms have the same or even more attention weights than the sentimental words in sentences.
Aix Marseille Université（艾克斯-马赛大学）；CNRS（法国国家科学研究中心）；ENSAM（法国国立高等艺术与职业学院）；Université de Toulon（土伦大学）
Term weighting metrics assign weights to terms in order to discriminate the important terms from the less crucial ones. Due to this characteristic, these metrics have attracted growing attention in text classification and recently in sentiment analysis. Using the weights given by such metrics could lead to more accurate document representation which may improve the performance of the classification. While previous studies have focused on proposing or comparing different weighting metrics at two-classes document level sentiment analysis, this study propose to analyse the results given by each m…
Aspect-based sentiment analysis aims to identify the sentiment polarity of a specific aspect in product reviews. We notice that about 30% of reviews do not contain obvious opinion words, but still convey clear human-aware sentiment orientation, which is known as implicit sentiment. However, recent neural network-based approaches paid little attention to implicit sentiment entailed in the reviews. To overcome this issue, we adopt Supervised Contrastive Pre-training on large-scale sentiment-annotated corpora retrieved from in-domain language resources. By aligning the representation of implicit …
Analysis of online reviews has attracted great attention with broad applications. Often times, the textual reviews are coupled with the numerical ratings in the data. In this work, we propose a probabilistic model to accommodate both textual reviews and overall ratings with consideration of their intrinsic connection for a joint sentiment-topic prediction. The key of the proposed method is to develop a unified generative model where the topic modeling is constructed based on review texts and the sentiment prediction is obtained by combining review texts and overall ratings. The inference of mo…
The Chinese University of Hong Kong（香港中文大学）；Harbin Institute of Technology（哈尔滨工业大学）；Singapore Management University（新加坡管理大学）
App reviews deliver user opinions and emerging issues (e.g., new bugs) about the app releases. Due to the dynamic nature of app reviews, topics and sentiment of the reviews would change along with app release versions. Although several studies have focused on summarizing user opinions by analyzing user sentiment towards app features, no practical tool is released. The large quantity of reviews and noise words also necessitates an automated tool for monitoring user reviews. In this paper, we introduce TOUR for dynamic TOpic and sentiment analysis of User Reviews. TOUR is able to (i) detect and …
