A multi-turn dialogue is composed of multiple utterances from two or more different speaker roles. Thus utterance- and speaker-aware clues are supposed to be well captured in models. However, in the existing retrieval-based multi-turn dialogue modeling, the pre-trained language models (PrLMs) as encoder represent the dialogues coarsely by taking the pairwise dialogue history and candidate response as a whole, the hierarchical information on either utterance interrelation or speaker roles coupled in such representations is not well addressed. In this work, we propose a novel model to fill such a gap by modeling the effective utterance-aware and speaker-aware representations entailed in a dialogue history. In detail, we decouple the contextualized word representations by masking mechanisms in Transformer-based PrLM, making each word only focus on the words in current utterance, other utterances, two speaker roles (i.e., utterances of sender and utterances of receiver), respectively. Experimental results show that our method boosts the strong ELECTRA baseline substantially in four public benchmark datasets, and achieves various new state-of-the-art performance over previous methods. A series of ablation studies are conducted to demonstrate the effectiveness of our method.
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
Nowadays, open-domain dialogue models can generate acceptable responses according to the historical context based on the large-scale pre-trained language models. However, they generally concatenate the dialogue history directly as the model input to predict the response, which we named as the flat pattern and ignores the dynamic information flow across dialogue utterances. In this work, we propose the DialoFlow model, in which we introduce a dynamic flow mechanism to model the context flow, and design three training objectives to capture the information dynamics across dialogue utterances by a…
Shanghai Jiao Tong University（上海交通大学）；Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）
Training machines to understand natural language and interact with humans is one of the major goals of artificial intelligence. Recent years have witnessed an evolution from matching networks to pre-trained language models (PrLMs). In contrast to the plain-text modeling as the focus of the PrLMs, dialogue texts involve multiple speakers and reflect special characteristics such as topic transitions and structure dependencies between distant utterances. However, the related PrLM models commonly represent dialogues sequentially by processing the pairwise dialogue history as a whole. Thus the hier…
With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to understand the user's intention, detect the user's emotion, and extract the key entities from the conversational utterances. However, understanding dialogues is regarded as a very challenging task. Different from common language understanding, utterances in dialogues appear alternately from different roles and are usually organized as hierarchical structures…
Pre-trained language models (PrLMs) have demonstrated superior performance due to their strong ability to learn universal language representations from self-supervised pre-training. However, even with the help of the powerful PrLMs, it is still challenging to effectively capture task-related knowledge from dialogue texts which are enriched by correlations among speaker-aware utterances. In this work, we present SPIDER, Structural Pre-traIned DialoguE Reader, to capture dialogue exclusive features. To simulate the dialogue-like features, we propose two training objectives in addition to the ori…
LLM-Driven Preference Data Synthesis for Proactive Prediction of the Next User Utterance in Human-Machine Dialogue
School of Computer & Communication Engineering, University of Science and Technology Beijing（计算机与通信工程学院，北京科技大学）；Department of Computer Science, Blekinge institute of Technology（计算机科学系，布莱金厄理工大学）；School of Computer Science, University of South China（计算机科学学院，南方大学）；School of Computer Science and Technology, Dalian University of Technology（计算机科学与技术学院，大连理工大学）；School of Computing, Ulster University（计算机科学学院，乌斯特大学）
An Iterative Associative Memory Model for Empathetic Response Generation
College of Computer and Data Science, Fuzhou University（福州大学计算机与数据科学学院）；Leiden University（莱顿大学）；School of Computer Science and Technology, Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳）计算机科学与技术学院）；SmartMore（思谋科技）；College of Computer Science and Technology, Chongqing University of Technology（重庆理工大学计算机科学与工程学院）
Sentiment-enhanced Graph-based Sarcasm Explanation in Dialogue
Shandong University（山东大学）；University of Texas at Dallas（德克萨斯大学达拉斯分校）；Shandong Jianzhu University（山东建筑大学）；Harbin Institute of Technology (Shenzhen)（哈尔滨工业大学（深圳））
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that intent prediction can be improved by training a deep text-to-text neural model to generate successive user utterances from unlabeled dialogue data. For that, we define a multi-task training regime that utilizes successive user-utterance generation to improve the intent prediction. Our approach achieves the reported improvement due to two complementary factor…
Pensees Pte Ltd（Pensees私人有限公司）；National University of Singapore（新加坡国立大学）
In this paper, we study a novel technique that exploits the interaction between speaker traits and linguistic content to improve both speaker verification and utterance verification performance. We implement an idea of speaker-utterance dual attention (SUDA) in a unified neural network. The dual attention refers to an attention mechanism for the two tasks of speaker and utterance verification. The proposed SUDA features an attention mask mechanism to learn the interaction between the speaker and utterance information streams. This helps to focus only on the required information for respective …
We introduce a novel approach to transformers that learns hierarchical representations in multiparty dialogue. First, three language modeling tasks are used to pre-train the transformers, token- and utterance-level language modeling and utterance order prediction, that learn both token and utterance embeddings for better understanding in dialogue contexts. Then, multi-task learning between the utterance prediction and the token span prediction is applied to fine-tune for span-based question answering (QA). Our approach is evaluated on the FriendsQA dataset and shows improvements of 3.8% and 1.…
Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions because they extract features for the context at the coarse-grained level. To solve the above issue, we propose a novel approach of recognizing feature transitions between utterances, which helps understand the dialogue flow and better grasp the features of utterance that needs attention. Also, we introduce a response generation strategy to help focus on emotio…
Northwestern University（西北大学）；AWS AI Labs（亚马逊云科技人工智能实验室）
Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability tha…
CAS Key Lab of Network Data Science and Technology, Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所网络数据科学与技术重点实验室）；University of Chinese Academy of Sciences（中国科学院大学）；Alibaba Group（阿里巴巴集团）
How to effectively utilize the dialogue history is a crucial problem in multi-turn dialogue generation. Previous works usually employ various neural network architectures (e.g., recurrent neural networks, attention mechanisms, and hierarchical structures) to model the history. However, a recent empirical study by Sankar et al. has shown that these architectures lack the ability of understanding and modeling the dynamics of the dialogue history. For example, the widely used architectures are insensitive to perturbations of the dialogue history, such as words shuffling, utterances missing, and u…
Graduate School of Informatics（信息学研究生院）；Kyoto University（京都大学）
In dialog studies, we often encode a dialog using a hierarchical encoder where each utterance is converted into an utterance vector, and then a sequence of utterance vectors is converted into a dialog vector. Since knowing who produced which utterance is essential to understanding a dialog, conventional methods tried integrating speaker labels into utterance vectors. We found the method problematic in some cases where speaker annotations are inconsistent among different dialogs. A relative speaker modeling method is proposed to address the problem. Experimental evaluations on dialog act recogn…
Improving user experience of a dialogue system often requires intensive developer effort to read conversation logs, run statistical analyses, and intuit the relative importance of system shortcomings. This paper presents a novel approach to automated analysis of conversation logs that learns the relationship between user-system interactions and overall dialogue quality. Unlike prior work on utterance-level quality prediction, our approach learns the impact of each interaction from the overall user rating without utterance-level annotation, allowing resultant model conclusions to be derived on …
Research Center for Social Computing and Information Retrieval（社会计算与信息检索研究中心）；Harbin Institute of Technology（哈尔滨工业大学）
In this paper, we study the problem of data augmentation for language understanding in task-oriented dialogue system. In contrast to previous work which augments an utterance without considering its relation with other utterances, we propose a sequence-to-sequence generation based data augmentation framework that leverages one utterance's same semantic alternatives in the training data. A novel diversity rank is incorporated into the utterance representation to make the model produce diverse utterances and these diversely augmented utterances help to improve the language understanding module. …
Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(IUR) methods to simplify the multi-turn dialogue into single-turn by merging current utterance and context information into a self-contained utterance. However, previous approaches ignore the intent consistency between the original query and rewritten query. The detection of omitted or coreferred locations in the original query can be further improved. In this paper, we introduce contrastive learning and multi-task l…
In dialogues, an utterance is a chain of consecutive sentences produced by one speaker which ranges from a short sentence to a thousand-word post. When studying dialogues at the utterance level, it is not uncommon that an utterance would serve multiple functions. For instance, "Thank you. It works great." expresses both gratitude and positive feedback in the same utterance. Multiple dialogue acts (DA) for one utterance breeds complex dependencies across dialogue turns. Therefore, DA recognition challenges a model's predictive power over long utterances and complex DA context. We term this prob…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Pattern Recognition Center, WeChat AI, Tencent Inc（腾讯公司微信AI模式识别中心）
In this work, we focus on dialogue reading comprehension (DRC), a task extracting answer spans for questions from dialogues. Dialogue context modeling in DRC is tricky due to complex speaker information and noisy dialogue context. To solve the two problems, previous research proposes two self-supervised tasks respectively: guessing who a randomly masked speaker is according to the dialogue and predicting which utterance in the dialogue contains the answer. Although these tasks are effective, there are still urging problems: (1) randomly masking speakers regardless of the question cannot map th…
The University of Melbourne（墨尔本大学）；Twitter Inc.（推特公司）
Response generation for task-oriented dialogues involves two basic components: dialogue planning and surface realization. These two components, however, have a discrepancy in their objectives, i.e., task completion and language quality. To deal with such discrepancy, conditioned response generation has been introduced where the generation process is factorized into action decision and language generation via explicit action representations. To obtain action representations, recent studies learn latent actions in an unsupervised manner based on the utterance lexical similarity. Such an action l…
Tencent Inc（腾讯公司）；MPI Informatics（马克斯·普朗克信息学研究所）；Saarland Informatics Campus（萨尔大学信息学院）；Institute of Software, University of Chinese Academy of Science（中国科学院大学软件研究所）；Alibaba Group（阿里巴巴集团）；IBM Research（IBM研究院）
Recent research has made impressive progress in single-turn dialogue modelling. In the multi-turn setting, however, current models are still far from satisfactory. One major challenge is the frequently occurred coreference and information omission in our daily conversation, making it hard for machines to understand the real intention. In this paper, we propose rewriting the human utterance as a pre-process to help multi-turn dialgoue modelling. Each utterance is first rewritten to recover all coreferred and omitted information. The next processing steps are then performed based on the rewritte…
New York University（纽约大学）；Facebook AI Research（脸书人工智能研究院）
In neural dialogue modeling, a neural network is trained to predict the next utterance, and at inference time, an approximate decoding algorithm is used to generate next utterances given previous ones. While this autoregressive framework allows us to model the whole conversation during training, inference is highly suboptimal, as a wrong utterance can affect future utterances. While beam search yields better results than greedy search does, we argue that it is still greedy in the context of the entire conversation, in that it does not consider future utterances. We propose a novel approach for…
Dialogue topic segmentation is critical in several dialogue modeling problems. However, popular unsupervised approaches only exploit surface features in assessing topical coherence among utterances. In this work, we address this limitation by leveraging supervisory signals from the utterance-pair coherence scoring task. First, we present a simple yet effective strategy to generate a training corpus for utterance-pair coherence scoring. Then, we train a BERT-based neural utterance-pair coherence model with the obtained training corpus. Finally, such model is used to measure the topical relevanc…
In this paper, a hierarchical attention network to generate utterance-level embeddings (H-vectors) for speaker identification is proposed. Since different parts of an utterance may have different contributions to speaker identities, the use of hierarchical structure aims to learn speaker related information locally and globally. In the proposed approach, frame-level encoder and attention are applied on segments of an input utterance and generate individual segment vectors. Then, segment level attention is applied on the segment vectors to construct an utterance representation. To evaluate the …
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）
The recent abundance of conversational data on the Web and elsewhere calls for effective NLP systems for dialog understanding. Complete utterance-level understanding often requires context understanding, defined by nearby utterances. In recent years, a number of approaches have been proposed for various utterance-level dialogue understanding tasks. Most of these approaches account for the context for effective understanding. In this paper, we explore and quantify the role of context for different aspects of a dialogue, namely emotion, intent, and dialogue act identification, using state-of-the…
Finding semantically rich and computer-understandable representations for textual dialogues, utterances and words is crucial for dialogue systems (or conversational agents), as their performance mostly depends on understanding the context of conversations. Recent research aims at finding distributed vector representations (embeddings) for words, such that semantically similar words are relatively close within the vector-space. Encoding the "meaning" of text into vectors is a current trend, and text can range from words, phrases and documents to actual human-to-human conversations. In recent re…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）；University of Macau（澳门大学）
Dialogue summarization aims to generate a summary that indicates the key points of a given dialogue. In this work, we propose an end-to-end neural model for dialogue summarization with two novel modules, namely, the \emph{supporting utterance flow modeling module} and the \emph{fact regularization module}. The supporting utterance flow modeling helps to generate a coherent summary by smoothly shifting the focus from the former utterances to the later ones. The fact regularization encourages the generated summary to be factually consistent with the ground-truth summary during model training, wh…
The recent surge of text-based online counseling applications enables us to collect and analyze interactions between counselors and clients. A dataset of those interactions can be used to learn to automatically classify the client utterances into categories that help counselors in diagnosing client status and predicting counseling outcome. With proper anonymization, we collect counselor-client dialogues, define meaningful categories of client utterances with professional counselors, and develop a novel neural network model for classifying the client utterances. The central idea of our model, C…
Jazan University（吉赞大学）；Cairo University（开罗大学）；Institute of Statistical Studies and Research（统计研究与研究所）
The ability to model and automatically detect dialogue act is an important step toward understanding spontaneous speech and Instant Messages. However, it has been difficult to infer a dialogue act from a surface utterance because it highly depends on the context of the utterance and speaker linguistic knowledge; especially in Arabic dialects. This paper proposes a statistical dialogue analysis model to recognize utterance's dialogue acts using a multi-classes hierarchical structure. The model can automatically acquire probabilistic discourse knowledge from a dialogue corpus were collected and …
Utterance classification performance in low-resource dialogue systems is constrained by an inevitably high degree of data imbalance in class labels. We present a new end-to-end pairwise learning framework that is designed specifically to tackle this phenomenon by inducing a few-shot classification capability in the utterance representations and augmenting data through an interpolation of utterance representations. Our approach is a general purpose training methodology, agnostic to the neural architecture used for encoding utterances. We show significant improvements in macro-F1 score over stan…
McGill University（麦吉尔大学）；Université de Montréal（蒙特利尔大学）；HEC Montréal（蒙特利尔高等商学院）
An open challenge in constructing dialogue systems is developing methods for automatically learning dialogue strategies from large amounts of unlabelled data. Recent work has proposed Next-Utterance-Classification (NUC) as a surrogate task for building dialogue systems from text data. In this paper we investigate the performance of humans on this task to validate the relevance of NUC as a method of evaluation. Our results show three main findings: (1) humans are able to correctly classify responses at a rate much better than chance, thus confirming that the task is feasible, (2) human performa…
Currently, the most widely used approach for speaker verification is the deep speaker embedding learning. In this approach, we obtain a speaker embedding vector by pooling single-scale features that are extracted from the last layer of a speaker feature extractor. Multi-scale aggregation (MSA), which utilizes multi-scale features from different layers of the feature extractor, has recently been introduced and shows superior performance for variable-duration utterances. To increase the robustness dealing with utterances of arbitrary duration, this paper improves the MSA by using a feature pyram…
When a natural language generation (NLG) component is implemented in a real-world task-oriented dialogue system, it is necessary to generate not only natural utterances as learned on training data but also utterances adapted to the dialogue environment (e.g., noise from environmental sounds) and the user (e.g., users with low levels of understanding ability). Inspired by recent advances in reinforcement learning (RL) for language generation tasks, we propose ANTOR, a method for Adaptive Natural language generation for Task-Oriented dialogue via Reinforcement learning. In ANTOR, a natural langu…
NTT Media Intelligence Laboratories, NTT Corporation（NTT公司NTT媒体情报实验室）
This paper presents a novel knowledge distillation method for dialogue sequence labeling. Dialogue sequence labeling is a supervised learning task that estimates labels for each utterance in the target dialogue document, and is useful for many applications such as dialogue act estimation. Accurate labeling is often realized by a hierarchically-structured large model consisting of utterance-level and dialogue-level networks that capture the contexts within an utterance and between utterances, respectively. However, due to its large model size, such a model cannot be deployed on resource-constra…
Peking University（北京大学）；Institute of Software, Chinese Academy of Sciences（中国科学院软件研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Cloud Xiaowei（腾讯云小微）
While interacting with chatbots, users may elicit multiple intents in a single dialogue utterance. Instead of training a dedicated multi-intent detection model, we propose DialogUSR, a dialogue utterance splitting and reformulation task that first splits multi-intent user query into several single-intent sub-queries and then recovers all the coreferred and omitted information in the sub-queries. DialogUSR can serve as a plug-in and domain-agnostic module that empowers the multi-intent detection for the deployed chatbots with minimal efforts. We collect a high-quality naturally occurring datase…
Non-Sentential Utterances in Dialogue: Experiments in Classification and Interpretation
University of Oslo（奥斯陆大学）
非正式话语是指缺乏完整的正式形式，但其意义可以从对话语境中推断出来的话语，如“OK”、“Where？“，“可能在他的公寓里”。非正式话语是对话中常见的现象，其解释与语境密切相关，因此非正式话语的解释是计算语言学的一个重要问题。对非言语单位的解释是从其形式和对话语境中提取其全部语义内容的任务。本论文的前半部分致力于NSU分类任务。我们的工作建立在Fernández et al.（2007）的基础上，后者提出了一系列关于NSU分类的机器学习实验。我们扩展了他们的方法，结合了新的功能和半监督学习技术。本论文的实证结果显示，与最先进的分类性能相比，该方法有了适度但显著的改进。连续的，但独立的，问题是如何推断出一个适当的语义表示，这样的NSU的对话上下文的基础上。Fernández（2006）在基于记录的类型论（TTR）的基础上，用“解析规则”形式化了这一任务。我们的工作重点是重新实现Fernández（2006）的决议规则与对话状态的概率帐户。概率规则形式主义Lison（2014）特别适合这项任务，因为与Ginzburg（2012）和Fernández（2006）开发的框架类似，它涉及对对话状态变量的更新规则的规范，以捕捉对话的动态。然而，概率规则也可以对概率知识进行编码，从而在NSU解析过程中提供对模糊性的原则性说明。
Dialogue act recognition is an important part of natural language understanding. We investigate the way dialogue act corpora are annotated and the learning approaches used so far. We find that the dialogue act is context-sensitive within the conversation for most of the classes. Nevertheless, previous models of dialogue act classification work on the utterance-level and only very few consider context. We propose a novel context-based learning method to classify dialogue acts using a character-level language model utterance representation, and we notice significant improvement. We evaluate this…
Multi-party dialogue machine reading comprehension (MRC) brings tremendous challenge since it involves multiple speakers at one dialogue, resulting in intricate speaker information flows and noisy dialogue contexts. To alleviate such difficulties, previous models focus on how to incorporate these information using complex graph-based modules and additional manually labeled data, which is usually rare in real scenarios. In this paper, we design two labour-free self- and pseudo-self-supervised prediction tasks on speaker and key-utterance to implicitly model the speaker information flows, and ca…
We consider the task of personalizing ASR models while being constrained by a fixed budget on recording speaker-specific utterances. Given a speaker and an ASR model, we propose a method of identifying sentences for which the speaker's utterances are likely to be harder for the given ASR model to recognize. We assume a tiny amount of speaker-specific data to learn phoneme-level error models which help us select such sentences. We show that speaker's utterances on the sentences selected using our error model indeed have larger error rates when compared to speaker's utterances on randomly select…
International Institute of Information Technology（国际信息技术学院）；LTRC（语言技术研究中心）
Human dialogue often contains utterances having meanings entirely different from the sentences used and are clearly understood by the interlocutors. But in human-computer interactions, the machine fails to understand the implicated meaning unless it is trained with a dataset containing the implicated meaning of an utterance along with the utterance and the context in which it is uttered. In linguistic terms, conversational implicatures are the meanings of the speaker's utterance that are not part of what is explicitly said. In this paper, we introduce a dataset of dialogue snippets with three …
Dialogue state tracking (DST) aims to predict the current dialogue state given the dialogue history. Existing methods generally exploit the utterances of all dialogue turns to assign value for each slot. This could lead to suboptimal results due to the information introduced from irrelevant utterances in the dialogue history, which may be useless and can even cause confusion. To address this problem, we propose LUNA, a sLot-tUrN Alignment enhanced approach. It first explicitly aligns each slot with its most relevant utterance, then further predicts the corresponding value based on this aligned…
Indraprastha Institute of Information Technology Delhi（德里英德拉普拉斯塔信息技术学院）；University of Maryland, College Park（马里兰大学帕克分校）；Indian Institute of Technology Delhi（印度理工学院德里分校）
Conversations emerge as the primary media for exchanging ideas and conceptions. From the listener's perspective, identifying various affective qualities, such as sarcasm, humour, and emotions, is paramount for comprehending the true connotation of the emitted utterance. However, one of the major hurdles faced in learning these affect dimensions is the presence of figurative language, viz. irony, metaphor, or sarcasm. We hypothesize that any detection system constituting the exhaustive and explicit presentation of the emitted utterance would improve the overall comprehension of the dialogue. To…
Intent detection is an essential component of task oriented dialogue systems. Over the years, extensive research has been conducted resulting in many state of the art models directed towards resolving user's intents in dialogue. A variety of vector representations foruser utterances have been explored for the same. However, these models and vectorization approaches have more so been evaluated in a single language environment. Dialogude systems generally have to deal with queries in different languages. We thus conduct experiments across combinations of models and various vectors representation…
Turn Segmentation into Utterances for Arabic Spontaneous Dialogues and Instance Messages
Institute of Statistical Studies and Research (ISSR), Cairo University（开罗大学统计研究与研究所）；Faculty of Computers and Information, Cairo University（开罗大学计算机与信息学院）
Our project task was to create a model that, given a speaker ID, chat history, and an utterance query, can predict the response utterance in a conversation. The model is personalized for each speaker. This task can be a useful tool for building speech bots that talk in a human-like manner in a live conversation. Further, we succeeded at using dense-vector encoding clustering to be able to retrieve relevant historical dialogue context, a useful strategy for overcoming the input limitations of neural-based models when predictions require longer-term references from the dialogue history. In this …
University of Michigan at Ann Arbor（密歇根大学安娜堡分校）；Microsoft（微软）；IBM T. J. Watson Research Center（IBM T. J. 沃森研究中心）
This work focuses on the use of acoustic cues for modeling turn-taking in dyadic spoken dialogues. Previous work has shown that speaker intentions (e.g., asking a question, uttering a backchannel, etc.) can influence turn-taking behavior and are good predictors of turn-transitions in spoken dialogues. However, speaker intentions are not readily available for use by automated systems at run-time; making it difficult to use this information to anticipate a turn-transition. To this end, we propose a multi-task neural approach for predicting turn- transitions and speaker intentions simultaneously.…
Dialogue Act recognition associate dialogue acts (i.e., semantic labels) to utterances in a conversation. The problem of associating semantic labels to utterances can be treated as a sequence labeling problem. In this work, we build a hierarchical recurrent neural network using bidirectional LSTM as a base unit and the conditional random field (CRF) as the top layer to classify each utterance into its corresponding dialogue act. The hierarchical network learns representations at multiple levels, i.e., word level, utterance level, and conversation level. The conversation level representations a…
Ensuring that generated utterances are faithful to dialogue actions is crucial for Task-Oriented Dialogue Response Generation. Slot Error Rate (SER) only partially measures generation quality in that it solely assesses utterances generated from non-categorical slots whose values are expected to be reproduced exactly. Utterances generated from categorical slots, which are more variable, are not assessed by SER. We propose Schema-Guided Semantic Accuracy (SGSAcc) to evaluate utterances generated from both categorical and non-categorical slots by recognizing textual entailment. We show that SGSAc…
With the flourish of services on the Internet, a prerequisite for service providers to precisely deliver services to their customers is to capture user requirements comprehensively, accurately, and efficiently. This is called the ``Service Requirement Elicitation (SRE)'' task. Considering the amount of customers is huge, it is an inefficient way for service providers to interact with each user by face-to-face dialog. Therefore, to elicit user requirements with the assistance of virtual intelligent assistants has become a mainstream way. Since user requirements generally consist of different le…
